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Reviews of Eden Roc Resort Hotel

5 out of 5
Eden Roc Resort Hotel
Kalithea Avenue, Rhodes, Rhodes Island

Reviews

8.4

Very good

Rating 10 - Excellent. 273 out of 680 reviews" "
Rating 8 - Good. 270 out of 680 reviews" "
Rating 6 - Okay. 97 out of 680 reviews" "
Rating 4 - Poor. 31 out of 680 reviews" "
Rating 2 - Terrible. 9 out of 680 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed by the dated rooms and lack of cleanliness of the rooms; particularly for a 5 star hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gareth

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family wedding, arrived about midnight and we were given a Glas of champagne, reception were very helpful . Told us what to do and where to go. The room was amazing a bottle of wine and fruit were waiting for us The food was top knotch loads to choose from. The staff were helpfull and friendly The entertainment was good the beech was always clean Definitely returning next year
Stayed 4 nights in Sep 2023

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, plenty of food choice in the restaurants. Choice of all inclusive drinks was fantastic.
Stayed 5 nights in Sep 2023

10/10 Excellent

Kristy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible food and drinks, the best we’ve ever had at an all inclusive. Staff go above and beyond. Some areas need a little TLC however nothing major just cosmetic. We love it here and will return
Stayed 10 nights in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Or

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

Marios

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Best Family holidays
The Hotel overall has great facilities and restaurants. We had a Garden Bungalow which was spacious (family of 4) and well furnished. Pool areas need renovetion same as Pool view bungalows.
Stayed 5 nights in Aug 2023

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities
I liked food , drinks but in the dining room plates was dirty 😕 and some glasses
Stayed 6 nights in Aug 2023

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and facilities, food options very good and excellent staff. Highly recommended
Stayed 7 nights in Jul 2023

6/10 Okay

Danielle

Travelled with family
Disliked: Staff & service
Honesty
Service terrible, had to ask to be served in restaurants, struggled to get bookings to eat in restaurants requiring reservations, staff went to tables that tipped for better service. Bar staff were rude if you went to bar within an hour of them closing. Seen them on multiple times filling up wine bottles from tap behind bar. Did not provide bed at first for child booked into room. Bathroom was marked bad with water damage, bathroom shower tray did not hold the water in we had to use towel to stop it flooding bathroom and squeeze the water out each use. Cleaners didn’t clean behind doors and dust built up. Left laundry on bed to be washed, it was returned still dirty and had to show dirty bibs and tops to reception staff who had been informed it was done. Childrens pool lifeguard appeared drunk at times, fell asleep and didn’t notice the pool was closed we had to wake him up. Appeared with a black eye admitted fighting out of work, then openly told us he was getting sacked. Children’s pool toilets were not checked if clean throughout the day. Lots of debris in pool and didn’t see it cleaned once during 2 week stay. The one amazing thing about Eden Roc is the food, 5 stars to the chefs that you don’t get to see or thank. Management are shocking.
Stayed 14 nights in Jun 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Resort Hotel in Rhodes !
Amazing place ! We are family of 12 people - from 79 years old till 7 years old. We all enjoy it very much ! I must mention Mary at the reception and Stavros, Captain Jeorge, Martha, Raluka, Rafaela and others at the high quality restaurants.
Stayed 4 nights in Jun 2023

10/10 Excellent

stephanie

Stayed 2 nights in Jun 2023

8/10 Good

Vivien

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family get together
Reception, restaurant and animation staff all wonderful. Food was also very good, especially the al a carte restaurants. Building obviously old but lovely reception area. Rooms - had to ask twice to have it cleaned and twice for clean towels and toilet paper. On the days it was clean there still remained a streak of the last guests toothpaste on the inside of sink which we could see in the mirror. Didn’t bother complaining about it as didn’t want to appear as Mainer’s as we enjoyed everything else. Had 2 massages during my visit which were lovely.
Stayed 7 nights in May 2023

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023

8/10 Good

Nitasha

Stayed 3 nights in Apr 2023

10/10 Excellent

Shanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
An amazing stay. Will be booking next year.
Stayed 1 night in Oct 2022

2/10 Terrible

Grant

Stayed 9 nights in Sep 2022

10/10 Excellent

Rina

Stayed 5 nights in Aug 2022

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great and the beach was awesome
Stayed 3 nights in Aug 2022

8/10 Good

Liron

Stayed 1 night in Aug 2022

10/10 Excellent

nadin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מדהים מדהים מדהים!
מלון פשוט מושלם, במיקום מצוין עם שירות יוצא מין הכלל מגוון רחב של מסעדות - שפע מכל דבר פעילויות לילדים, הופעות בכל ערב.. נהנינו מכל שניה בהחלט נחזור!!
Stayed 4 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation
Amazing service. The hotel itself is not fancy but has everything you need for a great vacation
Stayed 5 nights in Aug 2022

10/10 Excellent

CHI WAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs is perfect, some of the restaurant is perfect
Stayed 6 nights in Aug 2022

8/10 Good

Yuko

Travelled with family
Liked: Staff & service
Stayed 14 nights in Jul 2022

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for family vacations
It's a really nice place for family vacations, kids fit right in; overall good food, excellent animation support; gym is rather pure quality for such level of a hotel, SPA has rather average facilities but good staff - had a great massage there, but be careful there is no price list so check what you are offered as prices differ by customer
Stayed 6 nights in Jul 2022

10/10 Excellent

Antonios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough beach towels (blue towels)always out
Stayed 9 nights in Jul 2022

10/10 Excellent

Zahoor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants were excellent
Stayed 6 nights in Jul 2022
Response from Katerina Toulkeridi on 1 Aug 2022
Dear Zahoor, Thanks for sharing your experience with other visitors. Should you decide to visit Rhodes again, we will be waiting for you for another luxurious experience. Best regards, Katerina Toulkeridi Guest Relations Officer Eden Roc Resort

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice staff, ok food
The pool areas, location and service were enjoyable. Our room was a little dirty when we arrived in the pool side bungalow, and after telling the reception the room was cleaned again. After that incident we were very happy with our lovely cleaning lady. In general our room was a little bit out of date. The food at the resort was plenty, but nothing remarkable in taste. Some gluten free options available as well. We were travelling with a baby, and all the staff was exceptionally welcoming to us as a family. Overall, we were generally satisfied with our stay.
Stayed 7 nights in Jun 2022
Response from Katerina Toulkeridi on 6 Jul 2022
Dear Maggie, Please accept our sincere thanks for taking the time to review your stay and for highlighting your experience at Eden Roc Resort. Your positive comments about our beautiful pool area, location and our service provided by our friendly staff are much appreciated. We are pleased you and your baby enjoyed our facilities and you had time to relax and escaped from the daily routine. Please rest assured that your comments upon the highlighted areas of disappointment are deeply appreciated and will be taken under serious consideration in our future planning regarding further product and service development. In case that Rhodes is again in your vacation list, choose our resort for your stay! Yours faithfully, Katerina Toulkeridi Guest Relations Officer Eden roc Resort

10/10 Excellent

Alysson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Katerina Toulkeridi on 18 Jul 2022
Dear Alysson, ‘Kalimera’ from Sunny Rhodes! We dearly thank you for choosing to spend your holiday at Eden Roc Resort. We are grateful and truly delighted that your overall experience was an enjoyable one. Looking forward to welcoming you soon! With my warmest regards, Katerina Toulkeridi Guest Relations Officer Eden Roc Resort

10/10 Excellent

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022
Response from Mary Kokkinou on 23 Jun 2022
It sounds like you enjoyed your stay with us. Thanks for sharing your experience with the Expedia's visitors. We hope that we managed to come up your expectations and that you had an all-round amazing experience. Should you decide to visit Rhodes again, we will be waiting for you for another luxurious experience. Best regards, Mary Kokkinou Guest Relations Officer Eden Roc Resort

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

10/10 Excellent

Kjella

Stayed 3 nights in Jun 2022
Response from Kokkinou Mary on 23 Jun 2022
Thank you for the time spent to post this kind review of your recent experience at Eden Roc Resort! We are grateful and truly delighted that your overall experience was an enjoyable one. With warmest regards, Mary Kokkinou Guest relations officer Eden Roc Resort

10/10 Excellent

Kjella

Stayed 4 nights in Jun 2022
Response from Kokkinou Mary on 23 Jun 2022
We would like to thank you for your kind review regarding your experience during your recent stay at Eden Roc Resort. We hope to give us the opportunity to host you again in the near future. We wish you all the best.Stay safe until we meet again! Mary Kokkinou Guest Relations Officer Eden Roc Resort

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cuatomer service we have ever had. Staff extremely helpful and friendly
Stayed 4 nights in May 2022
Response from Kokkinou Mary on 23 Jun 2022
Thank you so much for your wonderful review! We're absolutely thrilled that you enjoyed your stay with us and appreciate your compliments to our resort. We really hope that we managed to exceed your expectations. All of our staff is indeed customer-oriented, trying always our best for our valued guests, making their stay extraordinary, as it should be since holidays is some really precious time. We wish you a nice summer and we hope to accommodate you again! Yours sincerely, Mary Kokkinou Guest Relations Officer Eden Roc Resort

4/10 Poor

Saagar

Stayed 7 nights in Apr 2022

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent,
Stayed 7 nights in Oct 2021

10/10 Excellent

Vitaliy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2021
Response from Eden Roc Resort on 30 Oct 2021
Dear Vitaliy, Thank you for rating us with perfect score. We are thrilled to read that you enjoyed all aspects of our hospitality. We are looking forward to welcoming you at Eden Roc Resort in the near future. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yoga classes, water slide, games room, large chess set, lovely restaurants, sun rise, moon on sea
Stayed 7 nights in Oct 2021
Response from Eden Roc Resort on 24 Oct 2021
Dear Mrs. Rebecca, Thank you for taking time to share your recent experience with us online. We are thrilled to read that you enjoyed all aspects of our hospitality. We are looking forward to welcoming you in our hotel soon again. Sincerely, George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Eden Roc Resort on 4 Oct 2021
Dear Robert, Thank you for taking time to rate us online. We are thrilled to see that you enjoyed all aspects of our hospitality. We are looking forward to welcoming you in our hotel soon again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Eden Roc Resort on 20 Sept 2021
Dear Mrs. Tracy, Thank you for taking time to rate us online regarding your recent stay at Eden Roc Resort. We are glad to see that you enjoyed all aspects of our hospitality. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Best hotel with great staff concentrating on the details
Stayed 5 nights in Sep 2021
Response from Eden Roc Resort on 14 Sept 2021
Dear Khalid, Thank you for taking time to share your recent experience with us online. We are glad to see that you enjoyed all aspects of our hospitality and especially our staff friendliness. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Warren, Glasgow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and amenities are superb but it really is the staff that make the hotel. They cannot do enough to help.....they are always smiling and attentive and somehow they remember each person's needs. Would highly recommend.
Stayed 7 nights in Aug 2021
Response from Eden Roc Resort on 8 Sept 2021
Dear Warren, Thank you for taking time to share your recent experience with us and for rating us with perfect score. We are glad to see that you enjoyed all aspects of our hospitality and especially our staff friendliness and professionalism. We are looking forward to welcoming you in our hotel in the near future. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021
Response from Eden Roc Resort on 16 Sept 2021
Dear Mr. Jason, Thank you for taking time to share your recent experience with us. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Rahmi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine thanks for you my family was enjoyed.
Stayed 14 nights in Aug 2021
Response from Eden Roc Resort on 16 Sept 2021
Dear Rahmi, Thank you for taking time to share your recent experience with us. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Aug 2021
Response from Eden Roc Resort on 16 Sept 2021
Dear Mr. Andrew, Thank you for taking time to share your recent experience with us. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

8/10 Good

William

Travelled with family
Liked: Staff & service
Mixed review, but great for the price
We really enjoyed our stay, but we had a few issues that nearly ruined it for us. Overall it was a great value for money, and I would recommend it to anyone for 3-6 days. After that, the food gets repetitive. For example, we were only there 4 days, but 2 of those were "Greek night" in the buffet. Unfortunately we had to do the buffet because all of the nicer restaurants were fully booked when we arrived. What's the point of promoting 5 restaurants when we could only eat at one of them? I felt cheated. But the free cocktails and other drinks were great. Unfortunately there was always a wait - at least 5 people in every queue for drinks, usually with only one person making the drinks. The pools were great and not too crowded. The beach was not so great - it wasn't sand or stone - it was more of a gravel that strangely reminded me of cat litter. If you want a nice beach with sand, go to Falaraki or south. We had a few issues that the staff tried to sort out, but they were unable to get them fixed quickly. For example, our key cards stopped working. Whenever we wanted to go to our room, we had to wait for a staff member to take us. With a baby needing a nappy change and naps, waiting 10-15 minutes each time we wanted to get in our room was very annoying. We also had problems with the air conditioner that were never resolved. We also had a shower that didn't drain. The sun and pools and cocktails made up for it, and we'd go back for a few days at the same rate.
Stayed 4 nights in Aug 2021
Response from Eden Roc Resort on 2 Sept 2021
Dear William, Thank you for taking time to share such a detailed review regarding your recent stay with us. We are glad to see that you enjoyed your overall stay with us. We are sorry for any inconvenience caused. We are looking forward to welcoming you in our hotel in the near future again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Hotel is lovely. We stayed in a bungalow room which was nice and spacious. Large choice of restaurants to choose from and food was very good. Drinks were branded too which makes a big difference. Always some entertainment on each evening, with a nice chilled vibe
Stayed 7 nights in Aug 2021
Response from Eden Roc Resort on 26 Aug 2021
Dear Mrs. Claire, Thank you for taking time to share your recent experience with us online. We are glad to see that you enjoyed your overall stay with us. We are looking forward to welcoming you in our hotel soon again. Sincerely George Karakonstantis Hotel Manager Eden Roc Resort