Terrace/patio

Reviews of Aquila Porto Rethymno

5 out of 5
Aquila Porto Rethymno
Sikelianou & Venizelou 52A, Rethymno, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 85 reviews" "
Rating 8 - Good. 31 out of 85 reviews" "
Rating 6 - Okay. 8 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 0 out of 85 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

sadesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to work more on room cleaniness. Found hair on bathroom shower head pipe and hair dryer not powerful enough.
Stayed 4 nights in Mar 2024
Response from Eleni Almpantaki | Crs Secretary on 17 Apr 2024
Thank you for taking the time to review our hotel. We are sorry to hear that there were some aspects of your stay that you werent happy with. We will use all the comments you have made to improve our services. We are looking forward to welcoming you back in the future.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with three pools, excellent breakfast buffet, top notch service
Stayed 3 nights in Nov 2023
Response from Eleni Almpantaki | Crs Secretary on 13 Nov 2023
Dear guests, thank you so much for your feedback regarding your recent stay with us! We are really grateful for your kind words and look forward to welcoming you again in the near future!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view.
Stayed 5 nights in May 2023
Response from Eleni Almpantaki | Crs Secretary on 20 Jun 2023
Thank you very much for choosing our hotel! Looking forward to welcoming you again in the near future!

10/10 Excellent

Adele

Stayed 6 nights in Aug 2022
Response from Eleni Almpantaki | Crs Secretary on 27 Aug 2022
Dear guests, thank you so much for your rating! We are really grateful and hope to have the pleasure of welcoming you again in the near future.

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall
Stayed 1 night in Sep 2021
Response from Eleni Almpantaki | Crs Secretary on 28 Sept 2021
Dear guests, thank you very much for your kind feedback! We are delighted that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service not 5-star level but friendly staff.
Parking: For those of you with rental cars, there is no parking at the hotel and no parking space available in close vicinity either. Closest paid parking is 20 minutes away. Service: Its a mixed bag. Very friendly staff, however we wanted to extend our stay with one night and unfortunately there was a mix up. We eventually solved it, but the inconveniece of discussing the issue with the staff took several hours (and made us uncomfortable). Otherwise very attentive and friendly staff overall.
Stayed 4 nights in Jul 2021
Response from Eleni Almpantaki | Crs Secretary on 14 Aug 2021
Dear guest, Thank you for choosing Aquila Porto Rethymno for your recent stay to our beautiful Island. Please note that the closest paid parking is 3 minutes away circa 500 meters. We are delighted to know that our hotel exceeded your expectations and our team is extremely proud, that you enjoyed your time with us so much. Our aim at the Aquila Porto Rethymno Hotel is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the service we provide. It was a great pleasure to host you and thank you once again for taking the time to provide us with your valuable feedback.

6/10 Okay

Aline

Liked: Staff & service
Hotel is a bit outdated and unfortunately a bit noisy. Staff is friendly. Breakfast buffet is big and fresh.
Stayed 2 nights in Jul 2021
Response from Eleni Almpantaki | Crs Secretary on 14 Aug 2021
Dear guest, Thank you for taking the time to leave a review following your stay at the Aquila Porto Rethymno Hotel. Our primary goal is the satisfaction of our valued guests and we were disheartened to read that we didn’t quite meet your expectations. We believe and certainly it is the opinion of the vast majority of our guests that our hotel meets the rating it has been awarded and therefore we were very sorry to learn of your own personal opinion. From all the team, thank you for taking the time to provide us with such a personal recommendation and we certainly hope we have the pleasure of your company again, in the very near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 3 nights in Jul 2021
Response from Elina Sakaraki on 30 Jul 2021
We are so pleased that our staff and hotel location met all your expectations during your stay. Guest satisfaction is our first priority and your acknowledgement is our best reward! We will be sure to pass on all your lovely feedback to and all will be delighted to hear! We look forward to the pleasure of welcoming you once again in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is incredible. There are so many options and great quality!! The view is second to none. The area is perfect for beach, walking to the Port etc. There are great places to eat in the hotel and very close . It was a wonderful vacation!
Stayed 4 nights in Jul 2021
Response from Elina Sakaraki on 27 Jul 2021
Dear guest, thank you for your feedback - Your comments are welcome and appreciated. We're so pleased that you enjoyed your time with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Once again, thank you very much for choosing our hotel for your stay & we look forward to welcoming you back before long!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spot, and great stuff specially Eva and the young guy I think his name is Tomas ! Very helpful
Stayed 5 nights in Jul 2021
Response from Elina Sakaraki on 27 Jul 2021
Dear guest, thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay. I shall forward your e-mail to my colleagues at the hotel who tried their best to make your stay a memorable one! We look forward to welcoming you back!

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for great holidays
It's a great location, highly recommend, quite and in the middle of live of this beautiful city Retimno. Great shopping, beautiful long beach with sand and warm water. Beach is just 1 min walk and it's really close, we went swimming in the early morning and late everything for sunset. Beds are good. Room is quite big and you find there everything to dry your swimwear. Only teakettle in the room was missing. Food in the hotel is ok, we had only breakfast, but around there are plenty of taverns, bars, coffeeshops, and supermarkets with fresh fruits and good prices. Next i stayed in Agia Pelagia, it's terrible. Rethymno is really great place for great holidays
Stayed 8 nights in Jul 2020
Response from Elina Sakaraki on 29 Aug 2020
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
1st week
The Reception team were polite and helpful with the new electronic check-in and contactless check out. The service staff in the restaurants were not helpful and didn’t know when the App worked for service. The first day we had to wait for cutlery. The second day the tables has been properly ser-up. The water for the bath was yellow and slow to drain away. The shower and sink water were fine. Whilst there was disinfectant stations throughout there were regularly small bags of rubbish near the elevator.
Stayed 2 nights in Jul 2020

6/10 Okay

Danette, California

Travelled with group
Liked: Cleanliness, staff & service
Property had a great view and staff very friendly. In a great location to walk to restaurants. I recommend eating at a restaurant off the ocean front for lunch and dinner as it gives you a better flavor of Greek Cuisine. Breakfast was very good with a lot of options. It is dated and the walls were not sound proof so we could hear the people in the next room. Thankfully, folks around us were not loud and went to bed early.
Stayed 3 nights in Sep 2019
Response from Elina Sakaraki on 13 Oct 2019
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. We look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amenities. Regrettably they have no parking lot so if you drive a car there, expect logistic challenges in finding a place to park overnight. The service is quite good - not 5 star, but friendly overall.
Stayed 2 nights in Sep 2019
Response from Elina Sakraki on 3 Oct 2019
Dear Guest, Thank you for taking the time to leave a review following your stay at the Aquila Porto Rethymno Hotel. Please note that despite the free open parking area located in some meters distance from the hotel, alternatively there is a private open parking area located at the marina area, in 300m approx. We are very pleased to know that there were aspects of our hotel which you enjoyed and that overall you had a pleasant stay. We do hope you may consider a return visit in the very near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Elina Sakaraki on 13 Oct 2019
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and so many restaurants and shops close by which makes it convenient. The staff is friendly and helpful and very accommodating. I was not impressed with the spa and the location (right by the fitness center inside the hotel) made my massage not enjoyable since I can hear the noise from the treadmill and people talking right outside. The pools are great and there are three of them, too bad they close early, around 6pm so after a long day of activities or excursions you won’t be able to enjoy the pool. The hotel is great and has several on site locations to eat and drink. The breakfast was not too impressive and we only ate it once during our 5 day stay since the options were limited. But Rethymno is amazing and we had a great time. This place is about 1-1.10 hours from the port or airport.
Stayed 4 nights in Jul 2019
Response from Elina Sakaraki on 27 Jul 2019
Dear guest, Thank you for sharing your feedback with regards to your stay at our Aquila Porto Rethymno. We are delighted to read that you enjoyed your stay and thank you for your recognition of our staff. Meanwhile, please accept our sincere apologies for not meeting your expectations when it comes to spa & pool facilities as well as the breakfast buffet. Kindly rest assured that your feedback has been shared with the related departments for immediate consideration & improvement where applicable. Once again, thank you very much for choosing our hotel for your stay & we look forward to welcoming you back before long and will strive to serve you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Elina Sakaraki on 27 Jul 2019
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Elina Sakaraki on 25 Jun 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lisa, USA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice beach area. We were able to walk everywhere in the city.
Stayed 1 night in Apr 2019
Response from Elina Sakaraki on 25 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penthouse Suite upgrade
Beautiful facilities..great staff, we were offered the Penthouse Suite which was greatfully accepted.. beautiful Room... thankyou
Stayed 1 night in Aug 2018

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic staff and service plus they upgraded us for free. Lovely comfortable beds and pillows. Beach across the road with free chairs and umbrellas and towels. Breakfast was great with lots of choices. Highly recommend!
Stayed 1 night in Aug 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get to gether
Hotel was very equipped, staff were friendly and very helpful looking my Mum in a wheel chair. Food was a plenty with lots of variety. Pools are clean and area is kept tidy. The spa is relaxing. Try the Cretan massage.
Stayed 10 nights in May 2018

10/10 Excellent

Robert, Nanaimo, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in comfort
After an 11 day bus tour of Italy, our group of 6 senior family members decided to unwind on Crete at the Aquila Porto Rethymno. It exceeded all of our expectations and our visit to this Greek paradise became one of the highlights of our vacation in Europe. There was fine dining and nightly entertainment in the hotel with a beautiful beach across the street. Shopping and a large variety of restaurants were in walking distance as well as tours of the ancient town of Rethymno.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
I stayed in this hotel for one night in May 2017, single room, bed and breakfast. The size of the room is large for what is labeled as a single, and very comfortable, as is the bathroom. Very good toiletries are provided – Shampoo, conditioner, shower gel and body lotion. The service at the hotel was impeccable, my compliments to the reception staff, restaurant staff, housekeeping and management !!. One can select a different pillow from the standard provided, which I found to be excellent. Breakfast was very varied and tasty, coffee was not good (too weak) , but I was provided with nescafe when I requested it, so this was not an issue. The only issue I had during my stay, which would perhaps cause me to book a different hotel next time, is the rather large gap between the screen separating the balcony of the room and that of the adjacent room and the wall, in effect enabling free access between the rooms. This really disturbed me, in particular as a woman travelling alone, as I had to have the curtains closed whenever I was in the room, and also could not sleep with the balcony door open for air and had to sleep with the air conditioning on which I usually try to avoid. I’m not sure what the reason was for building the screens this way (they are not interconnecting rooms), and I imagine it must incur additional air conditioning costs for the hotel too if there are others not leaving their balcony door open due to this reason.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
A comfortable stay across from the beach and a 15 minute walk to the old town. Not sure I would class it as a 5 star hotel, it needs some updating/modernising and maintenance. Quite a busy and large hotel. Staff friendly and pleasant.

8/10 Good

Angus, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoking
The hotel was good along with the staff but it was very disappointing to have all the smokers whenever you were outside. We could not have breakfast out doors because there would be someone smoking next to you. We had to keep our balcony door closed because of smoke drifting from other balconies, particularly below and to our side. We had to go out of hotel to get away from it. There should be a smokers wing so that those who don't can have a more enjoyable stay.

10/10 Excellent

Paul, WALES, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsurpassed Customer Care and service
Having stayed in hotels across the world, including USA, Far East and Europe, I have never met a more dedicated, helpful and caring group of people that were working at the hotel. I was a pleasure to stay here, and we left remembering people as well as the place. A 5 star service all round. A wonderful resort, and a beautiful island to explore. a delightful holiday.

10/10 Excellent

Kurt, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Beach
Great hotel and great location on the beach. Also, breakfast was incredible. Good Job!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Toutes commodités avec super petit dej
Très bel hôtel proche du centre avec 3 piscines et transats sur la plage. En 5 min vous êtes sur le port ou dans la rue piétonne. Les chambres sont spacieuses et bien agencées avec terrasse vue mer et belle salle d'eau. Personnels très très attentionnés et belles prestations. Enfin super petit déjeuner au bord de la piscine.
Stayed 3 nights in Oct 2023
Response from Eleni Almpantaki | Crs Secretary on 24 Oct 2023
Dear guests, thank you very much for your wonderful words! We are so glad that you had a pleasant stay with us and look forward to welcoming you again in the near future!

10/10 Excellent

BRITT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alt var meget bra. Beliggenhet, maten, service, rommet, sengene. Kommer gjerne tilbake
Stayed 6 nights in Aug 2023
Response from Eleni Almpantaki | Crs Secretary on 24 Oct 2023
Dear guests, thank you so much for your kind words! It would be our pleasure to welcome you back in the near future!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Eleni Almpantaki | Crs Secretary on 16 Aug 2023
Dear guests, we do appreciate that you took the time to rate our hotel. It is our pleasure that you enjoyed your stay and we look forward to welcoming you again!

8/10 Good

Jan Louis M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proper hotel, goed eten, zeer vriendelijk personeel. Vlak aan het privé-strand gelegen (kustbaan oversteken) met gratis ligzetels, parasols en bediening van drank. Weinig ligplaatsen aan de 2 zwembaden, maar er was altijd wel plaats (half juni!). Mooie wandelboulevard tot het oude centrum (1km) met talrijke terrasjes, winkeltjes, kleine mooie straatjes, de haven. Zeer goede all-inn. Mooie terrassen. De bediening aan de terrassen kon wel lang duren (tot een half uur). Negatief was het vervoer van de luchthaven: bij aankomst 3,5 uur voor 80km en met 20 stopplaatsen met een volle grote autobus. Nochtans was ons een foto doorgestuurd van een minibus. De terugrit ging vlotter (2u) met een kleinere bus.
Stayed 8 nights in Jun 2023
Response from Eleni Almpantaki | Crs Secretary on 20 Jun 2023
Dear guests, thank you very much for your kind comments, we are so glad to read that you had a pleasant stay with us.Please accept our best wishes for an enjoyable rest of the summer. Looking forward to welcoming you again in the near future!

6/10 Okay

FOUAD

Liked: Cleanliness
Stayed 7 nights in Jul 2022

8/10 Good

Monica

Liked: Property conditions & facilities, room comfort
Flott
Hotellet var fint, lå kjempe bra til. Forventer blide ansatte, men det var et par i utebaren som kanskje burde funnet på no annet.. Ellers flott
Stayed 13 nights in Jul 2022
Response from Eleni Almpantaki | Crs Secretary on 27 Jul 2022
Dear guest, thank you for choosing Aquila Porto Rethymno for your vacation and for your kind words. Our primary goal is to ensure that our guests receive the best possible service and we would appreciate it if you can advise us more details regarding your experience. We are glad that you had an enjoyable stay and hope to have the pleasure of welcoming you again in the near future.

6/10 Okay

Suzie

Stayed 7 nights in Jul 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2022
Response from Eleni Almpantaki | Crs Secretary on 29 Apr 2022
Dear guests, thank you very much for your rating! We are glad that you enjoyed your vacation with us! Looking forward to the pleasure of welcoming you again in the not too distant future.

4/10 Poor

Hervé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Eleni Almpantaki | Crs Secretary on 15 Oct 2021
Dear guests, thank you very much for your feedback. We were sorry to see that you did not experience the level of service we ordinarily take pride in and would be grateful if you had provided us with more information during your stay in order to assist you. We hope to have the pleasure of welcoming you on another occasion in the near future.

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell men tyvärr väldigt liten pool.
Stayed 10 nights in Sep 2021
Response from Eleni Almpantaki | Crs Secretary on 13 Oct 2021
Dear guests, thank you very much for your feedback! We are glad that you enjoyed your stay and hope to have the pleasure of welcoming you again in the near future.

8/10 Good

Stian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herlig uke!
Hadde en flott uke på hotellet! Vi hadde booket et rom med delvis havutsikt, og ble skuffet da vi kom frem og man nærmest måtte kaste seg ut av balkongen for å se havet. Hotellrommet lå også ut mot en gate med litt støy. Vi fikk derimot oppgradert rommet til et superior rom med havutsikt - altså fantastisk service. Frokosten på hotellet er et høydepunkt! Her får man nydelig frokostmat i et stort og variert utvalg i selskap av fantastiske servitører som smiler, hilser deg velkommen og rydder som helter. Dimitra er verdig hotellets 5 stjerner alene! Rommet som vi fikk oppgradert var lyst og lett med fine møbler og god seng. Stranden tilhørende hotellet er suveren - man må bare krysse veien. Avslutningsvis ligger hotellet sentralt til med bare 10-15 minutters gange fra gamlebyen.
Stayed 7 nights in Sep 2021
Response from Eleni Almpantaki | Crs Secretary on 13 Oct 2021
Dear guests, thank you so much for your kind words! We are delighted to read that you enjoyed all aspects of your stay with us and will make sure to share your comments with our staff. Our Side Sea VIew Rooms do offer a side view of the sea however we are always at the disposal of our guests to assist and we are glad that you have found an accommodation more suitable to your needs. We do hope to have the pleasure of welcoming you again in the near future and wish you a cozy winter!

10/10 Excellent

CHRISTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’Hotel est très bien placé: en face de la plage privée, a 15 min à pied du centre historique. Le personnel est très professionnel et agréable. Un petit déjeuner complet et très bon qu on peut prendre à l extérieur. Les chambres sont grandes et redecorees avec beaucoup de goût.
Stayed 7 nights in Aug 2021
Response from Eleni Almpantaki | Crs Secretary on 3 Sept 2021
Dear guest, Thank you for choosing Aquila Porto Rethymno for your vacation and for your kind words. It is our main goal to ensure that our guests receive the best possible service and it is so re-assuring when we receive such feedback. We are really glad that you enjoyed the location as well, and we do hope to have the pleasure of welcoming you again in the very near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très accueillant. L’établissement est propre et super bien géré. Le petit déjeuné est varié. Yen a pour tout les goûts. Très agréable d’avoir des transats en suffisance également que ce soit en piscine ou sur la plage. Seul bémol, les chambres ne sont pas dignes d’un 5 étoiles. En arrivant la chambre n’était pas super propre et une bonne rénovation serait de mise. Sinon tout le reste était top!
Stayed 7 nights in Jul 2021
Response from Eleni Almpantaki | Crs Secretary on 14 Aug 2021
Dear guest, Thank you for choosing Aquila Porto Rethymno Hotel for your recent vacation and for taking the time to provide your review. We are extremely pleased to learn that overall your had a most enjoyable stay with us, and we appreciate you taking the time to provide your constructive feedback. We are however sorry that you were not entirely satisfied with the room that was allocated to you. We would like to assure you that if we had been made aware that you were not completely satisfied we would have done all we could to have resolved any issues. Thank you again for your time and we hope that you will consider staying with is again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nahe am strand. Kostenlose Strand Liegebetten vom Hotel zur verfügung.
Stayed 11 nights in Jul 2021
Response from Elina Sakaraki on 26 Jul 2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We look forward to welcoming you back.

8/10 Good

Dea

Liked: Cleanliness, staff & service, room comfort
Fint hotel
Rigtigt fint hotel med et godt stort værelse. Dog var altanmøblerne ikke så behagelige og hørtørreren var gammel og dårlig. Rigtigt sødt og hjælpsomt personale og lækkert strandområde og stort morgenmadsbuffet. Flere små mini-markeder lige om hjørnet. Ca et kvarters gang til den gamle bydel. Vi ville bo der igen, men i vores optik var det ikke 5-stjernet.
Stayed 10 nights in Jul 2021
Response from Eleni Almpantaki | Crs Secretary on 14 Aug 2021
Dear guest, Thank you for choosing Aquila Porto Rethymno for your recent vacation, and for providing us with your wonderful review. It is our constant aim to ensure that our guests receive the very best in service and it is therefore so rewarding when we receive feedback praising our staff. Please be assured that we take on board your constructive comments and we will certainly be reviewing the facilities to ensure we make any necessary improvements. We certainly hope that we may have the pleasure of your company again in the very near future.

10/10 Excellent

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Topklasse service og faciliteter - og supergod beliggenhed i forhold til strand og den gamle bymidte.
Stayed 11 nights in Jul 2021
Response from Elina Sakaraki on 26 Jul 2021
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We look forward to welcoming you back.

10/10 Excellent

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Dejligt hotel med super service og perfekt beliggenhed.
Stayed 7 nights in Jul 2021
Response from Eleni Almpantaki | Crs Secretary on 3 Sept 2021
Dear guest, Thank you for choosing Aquila Porto Rethymno for your vacation. It was a great pleasure to read your kind comments about the service and we loved your photo! We are really glad that the hotel’s location enhances our efforts in providing the best possible experience and we hope to have the pleasure of welcoming you again in the very near future.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 sur 100
Hotel tres confortable tout le monde est tres sympatique le directeur tres a l ecoute et particulierment accueillant
Stayed 10 nights in Aug 2020
Response from Elina Sakaraki on 7 Sept 2020
Chère Madame, Je tiens à vous remercier d'avoir pris le temps de rédiger un commentaire suite à votre séjour au Aquila Porto Rethymno. Quel honneur de lire un message si positif sur notre hôtel et sur le séjour que vous avez passé. Je suis enchanté d'apprendre que notre directeur était très à l’ écoute et particulièrement accueillant. Je vous remercie d'avoir cité le service assuré par nos équipes comme étant un service optimal et soyez certains que je ne manquerai pas de partager avec l'ensemble des équipes votre magnifique commentaire. J'espère avoir le plaisir de vous accueillir à nouveau prochainement.

10/10 Excellent

Ania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2020
Response from Elina Sakaraki on 29 Aug 2020
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

10/10 Excellent

Anri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Elina Sakaraki on 31 Oct 2019
Dear guest, thank you for your feedback - we're so pleased that you enjoyed your time with us! We look forward to welcoming you back.

10/10 Excellent

philippe

Stayed 2 nights in Oct 2019