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Rating 10 - Excellent. 487 out of 811 reviews" "
10 - Excellent
487
Rating 8 - Good. 251 out of 811 reviews" "
8 - Good
251
Rating 6 - Okay. 51 out of 811 reviews" "
6 - Okay
51
Rating 4 - Poor. 12 out of 811 reviews" "
4 - Poor
12
Rating 2 - Terrible. 10 out of 811 reviews" "
2 - Terrible
10
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Janet
Travelled with family
21 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Helped with luggage fast. No parking / chaotic to drop off luggage. Hotel was in a good spot - good recommendations for restaurants in the area.
The pool area was a bit “run down” and the room was very small - we had a 3rd person in the room and the cot was very small with a very uncomfortable bed. Overall good area for one to reach the seaport
Beautiful hotel. Front desk staff was very kind and helpful. Breakfast buffet was great!
SHANE
Stayed 1 night in May 2024
10/10 Excellent
Robin
Travelled with family
19 May 2024
The staff provided a warm greeting, a fond farewell, and everything in between. The room was lovely and clean. The location was right near the archeological museum, restaurants and shopping.
Very convenient hotel, walkable to Heraklion’s sights, <5 minute walk to bus to airport and there is small hotel parking lot nearby. If full, pay €7 to park at nearby lot. Very nice breakfast with made-to-order omelettes. Room was large with bathrobes and slippers included. Free bottled water daily. Distant view of harbor from balconies. Only complaint is €10 food credit per day for VIP Expedia is only if you spend more than €10– not explained properly at check in.
It was a fantastic stay over the Christmas holidays. We stay at this hotel on many occasions. The staff are lovely and friendly and will do anything to make your stay pleasurable. The rooms are first class. The food and drinks are excellent.
I was staying at this hotel as this is where the meeting I was attending was being held. It was excellent. the staff were incredibly friendly and helpful. my room was great and the shower was awesome. The hotel is situated near many different restaurants that are a short walk (5-7 minutes). The choice of restaurants was fantastic. I found food prices at the restaurants to be very reasonable. The hotel is not far from the airport and again taxi fares were reasonable. I would definitely stay there again
A beautiful property very close to tourist attractions. There are 2 pools which were greatly appreciated after a very hot day of sightseeing. The staff were very helpful and provided valuable advice aboutour tranfer.
Booked deluxe harbour view. Got partial harbour view.
Did get 10 euro voucher per day
Trouble with AC every day. Had to call front desk every day to get them to activate it
The only thing we did not like was the pool hours. We were delayed arriving to the hotel getting there only at 8:10 PM so looking forward to a swim in the pool and to enjoy the rooftop pool only to hear it closed at 8pm and was only open 10am to 7pm inside and to 8pm outside, for the two night stay we could not use the pool as day two we were on an excursion from 6am to 10pm and then checked out at 430am the next day. I selected this hotel for its location and rooftop pool which we did not get to use.
We did receive our VIP upgrade in the room and did use our $10 credit for food on the first day but did not have the time to use it on the second day. Staff very friendly, hotel very clean and very comfortable.
Located on the edge of the old city, within walking distance from the bus terminal, ferries to other islands and the castle. Hotel staff were friendly and helpful, rooms clean and comfortable, large range of choices for breakfast. Rooftop pool was great on a hot day.
Close to the main shopping and restaurant area of Heraklion. Friendly, attentive and helpful staff. Fantastic breakfast with traditional and local cuisine with plenty of hot or cold options.
Amazing place!! Breakfast buffet was outstanding!! Rooftop pool was awesome and the other partially covered pool was nice too! Great service and polite staff. Great location, close to Archaelogical museum, port, restaurants, Koules Fortress, etc...
Check in and reception was timely and we received a room upgrade as expected but best part of our stay was our dinner on the outdoor patio and the service we received.
This is an up-market hotel with two modest sized pools. Very clean. Great public areas. Museum 2 minute walk, restaurants 3-4 minute walk. Very happy with location and service.
The Atlantis was clean the staff is extra courteous and friendly. Sophia at the front desk was exceptional. I would recommend to anyone looking to stay in Heraklion
Anthony
Stayed 4 nights in Aug 2023
6/10 Okay
Santa, Linden
Travelled with family
7 Aug 2023
Liked: Cleanliness, staff & service, amenities
Received vip room upgrade, was not impressed with condition of room for a 5 star hotel. Breakfast was great. Convenient location to ferry and center. Staff pleasant but very limited giving info. Was
Not honored my vip dining credit. Will not stay here again. Expected more from 5 star hotel. Could have stay at air b&b
Good location, excellent staff and breakfast was nice. Only curious thing is the pool on the roof was busy but there was a lot of unused area that chairs could have been placed. Overall really good hotel