Royal Villa with Courtyard, Sea View & Private Heated Pool | Minibar, in-room safe, desk, blackout curtains

Reviews of Amirandes Grecotel Boutique Resort

5 out of 5
Amirandes Grecotel Boutique Resort
Kato Gouves, Hersonissos, Crete Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 103 out of 134 reviews" "
Rating 8 - Good. 24 out of 134 reviews" "
Rating 6 - Okay. 2 out of 134 reviews" "
Rating 4 - Poor. 1 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kayvan, London

Stayed 8 nights in Oct 2023
Response from Evgenios S. Lomis - Hotel Manager on 29 Nov 2023
Dear Mrs. Kayvan,Warm greetings from Grecotel Amirandes Boutique Resort.Thank you very much for your 5 star rating on Expedia.We hope you had a pleasant and enjoyable stay and hope to welcome you again soon at our Resort.Warm regards,

10/10 Excellent

Theo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel on beach away from traffic noise etc. Smoking is allowed outside on the terrace where people are eating having their breakfast. A smoking zone away from eating area would be recommended.
Stayed 5 nights in Oct 2023
Response from Evgenios S. Lomis - Hotel Manager on 13 Nov 2023
Dear Mr. Theo,Warm greetings from Grecotel Amirandes Boutique Resort!Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate your feedback and your insights.We're pleased to hear that you enjoyed the resort's beachside location, your comments about the smoking area are valuable to us. We'll take this into consideration and explore ways to enhance our guests' experience.We aim to provide a comfortable and enjoyable environment for all our guests, and your input helps us in achieving this goal.We hope to have the opportunity to welcome you back for an even more satisfying stay in the future.Warm regards,

10/10 Excellent

Mihaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay . Best hotel in Crete
One of the best hotels I stayed in. Beautiful resort, friendly staff. The pool and the beach was amazing. Outstanding customer service. I will return for sure.
Stayed 7 nights in Oct 2023
Response from Evgenios S. Lomis - Hotel Manager on 4 Nov 2023
Dear Ms. Mihaela,Warm greetings from Grecotel Amirandes Boutique Resort!First of all we would like to thank you for choosing our Resort for your vacations and for taking the time to share your amazing review on Expedia.Reading through your compliments surely puts a big smile on all our faces as it seems that everything about your stay exceeded your expectations, especially our wonderful associates who strive to ensure that no request is left unanswered. Amirandes is indeed an excellent choice for guests who seek unwinding and relaxation and we are glad to know that we managed to make you feel pampered in our soothing environment.Your compliments concerning the staff are mostly appreciated and rest assured that I will personally let everyone know of your kind words as it will make them so happy to know that they managed to contribute to your lovely holidays.We would like to thank you once again for your kind review and we certainly hope that future plans will bring you back to Crete for another memorable resort experience.With my warmest regards,

10/10 Excellent

Khaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful premises, maintained daily.
Stayed 7 nights in Sep 2023
Response from Evgenios S. Lomis - Hotel Manager on 23 Sept 2023
Dear Mrs. Khaya,Warm greetings from Grecotel Αmirandes Boutique Resort !Thank you for choosing to spend your summer break in our Resort and for letting the travelers ofExpedia know what a nice experience you had whilst staying with us!Thank you also, for shinning a light to the beauty and the condition of the property; it is, exactly, what you described; Fine facilities and a friendly yet competent team that make up the "Amirandes experience". Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts.Thank you once again for your lovely & kind review.We hope to have the pleasure of welcoming you back in a not so distant future.With my warmest regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel in a picture perfect setting. Excellent food and service. Hoping to return to the hotel and the beautiful island of Crete.
Stayed 7 nights in Sep 2023
Response from Evgenios S. Lomis - Hotel Manager on 23 Sept 2023
Dear Mr. James,Warm greetings from Grecotel Amirandes Boutique Resort!We would like to warmly thank you for choosing our Resort for your vacations and for taking the time to share your wonderful experience on Expedia.Highlighting all the factors that were to your utmost liking is much appreciated and thank you for your compliments towards our picture perfect setting, food and service.Once again, we appreciate you taking the time to write us a review and we all look forward to welcoming you back again in the near future.Warm regards,

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views, excellent service, kids friendly, variety of restaurants with delicious food
Stayed 5 nights in Aug 2023
Response from Evgenios S. Lomis - Hotel Manager on 19 Aug 2023
Dear Vera,Warm greetings from Grecotel Amirandes Boutique Resort!Thank you very much for choosing our Resort for your holidays and for taking the time to share your remarkable comments on Expedia.Highlighting all the aspects that contributed to your holidays are much appreciated and we are glad you enjoyed; However, what makes particularly happy is to read that you enjoyed our service approach. Amirandes's biggest asset is all these dedicated individuals who spare no effort to go the extra mile and offer authentic Cretan "Philoxenia" to our dear guests. Rest assured that your compliments have gladly been shared with the entire team as they are a great reward to our efforts.Thank you once again for your kind review and we hope to have the pleasure of seeing you entering our premises in a not-so-distant future.Warm regards,

10/10 Excellent

Daniel

Stayed 7 nights in Aug 2023
Response from Evgenios S. Lomis - Hotel Manager on 17 Sept 2023
Dear Mr. Daniel,Warm greetings from Grecotel Amirandes Boutique Resort.Thank you very much for your 5 star review on Expedia.We hope you had a pleasant and enjoyable stay. We would greatly appreciate it if you could take a few minutes to share some extra details concering your stay.We hope to welcome you again soon at Grecotel Amirandes Boutique Resort.Warm regards,

2/10 Terrible

Alen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE SERVICE THEY KEEP CALLING ROOMS TO REMIND US THAT WE NEED TO CHECK OUT IN 3 DAYS. WHO DOES THAT! HORRIBLE SERVICE NOTHING WORKS INSIDE THE ROOMS
Stayed 2 nights in Jul 2023
Response from Evgenios S. Lomis - Hotel Manager on 31 Jul 2023
Dear Mr. Allen,Greetings from Grecotel Amirandes.Thank you for taking the time to rate us in Expedia and share your feedback.We were saddly surprised to read that we were keep calling you these 2 days that you stayed with us. It is part of our accommodation service to contact all guests 1 day prior to their departure so to ensure a smooth & flawless check out and we apologise if this might caused inconveniences.Please allow me to take this opportunity to express my dissapointment for degrading our team's hard work round the clock so to offer exceptional, courteous & friendly service to all of our esteemed guests. Dear Mr. Allen, we value all guest comments as direct feedback helps us improve.Upholding our commitment to provide a memorable experience with exceptional service, I would like to take this opportunity to invite you back and allowing us to demonstrate the bespoke Amirandes service that our guests have become accustomed to.Sincerely yours,

10/10 Excellent

DVORA

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service. Great staff
Stayed 4 nights in Jun 2023
Response from Evgenios S. Lomis - Hotel Manager on 3 Jul 2023
Dear Dvora,Warm greetings from Grecotel Amirandes Boutique Resort!Thank you very much for choosing our Resort for your holidays and for taking the time to share your remarkable comments on Expedia.We are joyful to read that you valued the overall level of cleanliness, outstanding service, great staff & property condition.It goes without saying that we always strive to keep our guests pleased since our main goal is to offer authentic Cretan hospitality and we are glad that - based on your valuable words - to know that we have achieved that.Thank you once again for your kind review and we hope to have the pleasure of seeing you entering our premises in a not-so-distant future.Warm regards,Evgenios S. LomisHotel Manager

10/10 Excellent

Corazon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complete place to unwind and relax. Entirely excellent. A very gorgeous place!
Stayed 4 nights in Jun 2023
Response from Evgenios S. Lomis - Hotel Manager on 3 Jul 2023
Dear Ms. Corazon,Warm greetings from Grecotel Amirandes Boutique Resort!First of all we would like to thank you for choosing our Resort for your vacations and for taking the time to share your remarkable review on Expedia.Reading through your compliments surely puts a big smile on all our faces as it seems that everything about your stay exceeded your expectations, especially our wonderful associates who strive to ensure that no request is left unanswered. Amirandes is indeed an excellent choice for guests who seek unwinding and relaxation and we are glad to know that we managed to make you feel pampered in our soothing environment.Your compliments concerning the staff are mostly appreciated and rest assured that I will personally let everyone know of your kind words as it will make them so happy to know that they managed to contribute to your lovely holidays.We would like to thank you once again for your kind review and we certainly hope that future plans will bring you back to Crete for another mesmerizing resort experience.With my warmest regards,Evgenios S. LomisHotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Evgenios S. Lomis - Hotel Manager on 20 Jun 2023
Dear Ms. Nicole,Thank you for taking the time to write and share your wonderful review of your recent stay to Grecotel Amirandes Boutique Resort.We always strive to keep our guests pleased since our main goal is to offer authentic Cretan hospitality and we are glad that - based on your valuable words - to know that we have achieved that.Once again, we appreciate you taking the time to write us a review.We all look forward to welcoming you back.Yours respectfully,Evgenios S. LomisHotel Manager

6/10 Okay

C

Travelled with family
Liked: Cleanliness
Stayed 5 nights in May 2023
Response from Evgenios S. Lomis on 30 May 2023
Dear Mr. C,Thank you for taking the time to rate your personal experience on Expedia.We were very sorry for the six star evaluation mostly because our number one priority is to go above and beyond of our guests expectations.Although it seems we met only your standards of cleanliness, we somehow failed in leaving you a pleasant memory of your visit, thus we would be truly grateful if you accepted to express your experience further, since your comments will be more than valuable for us in order to investigate and take all the necessary actions to correct whatever unintentional negligence occurred.Nevertheless, we truly hope that you would give us the opportunity to welcome you again in our Resort in the near future and at that time to go above and beyond all of your expectations.Kind Regards,Evgenios S. LomisHotel Manager

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from Evgenios S. Lomis - Hotel Manager on 30 May 2023
Dear Ms. Jenna,Warm greetings from Grecotel Amirandes Boutique Resort!Thank you very much for choosing our Resort for your vacations and for taking the time to share your nice comments on Expedia.We are very happy to read that cleanliness, property conditions & facilities have met your standards. In fact we take pride of our Resort which is inspired by Minoan architecture and it gives us great pleasure whenever our guests value the tranquility, serenity and calmness, which flows abundant in our resort.We truly hope that you would give us the opportunity to welcome you again in our Resort in the near future and at that time to go above and beyond all of your expectations.Kind Regards, Evgenios S. Lomis Hotel Manager

10/10 Excellent

Ghada, FINDLAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an mazing resort but it’s a vip resort and I didn’t get anything no upgrade or even offered anything still everything about it was great but I have few suggestions they need to have more verity in food options there is a lot of pork lamp and seafood no chicken or vegetarian .. I would love to go back in a warmer months it was very cold and windy so we didn’t enjoy the pool or beach
Stayed 4 nights in Apr 2023
Response from Evgenios S. Lomis - Hotel Manager on 10 May 2023
Dear Ms. Ghada,Warm greetings from Grecotel Amirandes Boutique Resort!Thank you very much for choosing our Resort for your family vacations and for taking the time to share your remarkable comments on Expedia.We are joyful to read that despite the poor weather conditions, you were able to value our cleanliness, staff service, and overall property surroundings.Please rest assured that our team, as well as I, will take under consideration your suggestions and in your next visit we will spare no effort, to provide you an even more pleasant and memorable experience that you truly deserve.Thank you once again for your kind review and we hope to have the pleasure of seeing you entering our premises in a not so distant future.With my best personal regards,Evgenios S. LomisHotel Manager

10/10 Excellent

Phillip

Stayed 13 nights in Sep 2022

10/10 Excellent

Berli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Vassilis Minadakis on 24 Sept 2022
Dear Berli,Thank you for your 10 out of 10 evaluation. It gives us the strength to continue. We certainly look forward to welcoming you back soon.Kind Regards, Vassilis MinadakisGeneral Manager

10/10 Excellent

Enis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my family, the resort made feel like home. The staff was amazing and the resort was gorgeous. The food was great. The resort offered entertainment and many activities through out the day for the entire family. I would stay here again.
Stayed 5 nights in Sep 2022
Response from Vassilis Minadakis on 18 Sept 2022
Dear Enis,Thank you for taking the time to write such an excellent review following your recent stay at Grecotel Amirandes.Your comments are our best reward, along with the acknowledgment that we have provided you with an ultimate experience to relax and unforgettable overall accommodation. We are certainly looking forward to welcoming you back soon.Kind Regards, Vassilis MinadakisGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was an amazing getaway. Service was one of the best hotel services ever. The location is quite and isolated, and the whole resort is just amazing.
Stayed 4 nights in Sep 2022

10/10 Excellent

busra

Stayed 7 nights in Jul 2022

2/10 Terrible

Amit, Houston

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away! This is no five star resort. Valuables stolen right out of our room and hotel management doesn't care. Cleaning lady stole multiple items, all the hotel can say is you have no proof. Didn't realize I need to put things like perfune in the safe as well. Will never stay at Grecotel again. Not to mention rooms were old, AC unit was noisy, gym is tiny and food is mediocre. There are much better options as I've stayed in many beautiful resorts in Greece.
Stayed 4 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Garden Sea View Bungalow was ideally located for us as it was very close to the pool.It was also a quiet location
Stayed 7 nights in Jul 2022
Response from Vassilis Minadakis on 16 Jul 2022
Dear James, On behalf of the entire hotel team, we would like to thank you for taking the time to share your valuable opinion following your recent stay at Grecotel Amirandes Boutique Resort. Your comments are our best reward, and we are happy to read that we have provided you with an ultimate experience to relax. Your positive feedback is a source of motivation for us to continue delivering the highest level of services. We are certainly looking forward to welcoming you back soon. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jun 2022

10/10 Excellent

JONATHAN

Stayed 4 nights in Jun 2022
Response from Vassilis Minadakis on 1 Jul 2022
Dear JONATHAN, Thank you very much for choosing Grecotel Amirandes Boutique Resort as your travel destination and for sharing your top rating review. We are certainly looking forward to welcoming you back soon. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

JONATHAN

Stayed 7 nights in Jun 2022
Response from Vassilis Minadakis on 1 Jul 2022
Dear JONATHAN, Thank you very much for choosing Grecotel Amirandes Boutique Resort as your travel destination and for sharing your top rating review. We are certainly looking forward to welcoming you back soon. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

ZIYAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Vassilis Minadakis on 27 Jun 2022
Dear ZIYAD, Thank you for choosing Grecotel Amirandes and for sharing your top rating review. We are looking forward to your future plans to bring you back to Amirandes soon. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

Maciej

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a really nice hotel and we loved staying there. As mentioned to the hotel staff, the biggest downside is that smoking is allowed in the main food area and you can need tell when someone will sit down at the table next to you and light a cigarette up. It is a real shame as it happens everywhere, next to children, pregnant women etc. Otherwise it’s a great hotel, the beach, staff and food was all amazing!
Stayed 6 nights in Jun 2022
Response from Vassilis Minadakis on 1 Jul 2022
Dear Maciej, It was our pleasure to have you stayed with us at Grecotel Amirandes Boutique Resort. We greatly appreciate you taking the time to share your honest thoughts following your recent stay. We are delighted to read that your overall experience was excellent and our people here pampered you with our authentic Cretan hospitality. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the lapses in service and for any inconvenience we may have caused you. At this point please allow me to comment that all the Verandas of the Amirandes Mediterranean Main restaurant on the front side facing the Lagoona as well as the ones on the back side facing the VIP beach are dedicated to our non-smoking guests. The same policy with specific tables to be assigned for smoking applies to the a la Carte restaurants Blue Monkey and Xasteria. We welcome and value your feedback for future improvements and corrective actions and thank you for highlighting it. We do hope that we will have the pleasure of welcoming you back to Amirandes soon. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for a few days in May 2022. Overall we really enjoyed the stay, were well fed, cared for by the staff and went home relaxed and refreshed. The resort is really pleasant to stay in. I loved the architecture, water features and the layout is easy to navigate. We enjoyed playing tennis, archery, a couple's massage and watching the sunset every evening. There is plenty to do here if you are a bit restless but ultimately it is a place designed to chill. I think we got lucky with our luxury sea view room, as it was at the end of the row and was much bigger and better than the pictures. There are several restaurants onsite, we only tried the buffet and an Asian place. The other restaurants require booking in advance, so we didn't get to try everywhere. We needed gluten free food and the staff were excellent in providing information on what could be eaten. We were offered gluten free pancakes in the morning, and even the Asian restaurant was able to make a couple of dishes gluten free which is rare. One of the positive highlights was that it was my partner's birthday during the stay. Without hinting or prompting the staff at all, they brought us a surprise gluten free birthday cake at the end of our meal (they must have recognized the birthday from the "Date of Birth" info during check in) which I thought was exceptional service. I wish I could have taken credit for organizing it but the staff really outdid themselves!
Stayed 3 nights in May 2022
Response from Vassilis Minadakis on 10 Jun 2022
Dear Alex, Thank you for choosing Grecotel Amirandes Boutique Resort and for sharing such an enthusiastic detailed review following your experience with us. It was a true pleasure having you here and we are happy to read how much you enjoyed our Grecotel philoxenia overall and especially the gastronomical journey at our fine dining a la Carte restaurants as well as the sports and entertainment activities. Our people are the heart of Amirandes, an excellent team of individuals who are determined to make your holidays beautiful. Once again we are happy we were part of your Greek escape and we do hope to welcome you back soon for another enjoyable stay. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

Anmol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay... Again!
This was our third stay at the hotel and we've had a fantastic experience every time. The hotel itself is stunning; the design and all the facilities. The staff are exceptional too. I really can't fault the place. If I was being particularly knit-picky, I'd like a few more vegetarian-friendly dining options.
Stayed 6 nights in May 2022
Response from Vassilis Minadakis on 10 Jun 2022
Dear Anmol, Thank you for taking the time to share such a nice review. We deeply appreciate your loyalty to Grecotel and your trust in our services. It is our honor to have you as a guest and a friend for the 3rd time with us and we are pleased to hear that every single time of your stay is a fantastic experience. We strive to make sure that in Grecotel Amirandes we provide a premium vacation experience to our guests and we are pleased that our people and the finest personal services they offered you have put the extra touch on your precious holiday time. We welcome your suggestion for a more vegetarian-friendly dining experience for future improvements. We certainly are looking forward to the pleasure of welcoming you back. Kind Regards, Vassilis Minadakis General Manager

10/10 Excellent

Stephanie Robyn Angela

Stayed 3 nights in Apr 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

8/10 Good

Jeff, Long Beach California USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was spectacular and the food and staff excellent the only drawback was I wish I would have known it was mostly a family resort.. Most activities were geared towards children and the place was full of kids and babies.. which is fantastic however not the place to stay if you're into more adult pursuits.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Georgios Skoulaxinos on 25 Aug 2019
Dear Traveler, Thank you for sharing your experience of your stay at Amirandes on Expedia Thank you for your comments and your feedback, as this is exactly what the management is seeking in order to develop and improve our services. At Amirandes we believe that our team and their attention to details makes us different from other hotels and resorts. The team has been already informed on your kind words and they are thrilled to know they made a positive impact to your experience. We look forward to welcoming you and your family back to Amirandes. Warm regards, Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent in all aspects specially the children activities
Stayed 4 nights in Aug 2019
Response from Georgios Skoulaxinos General Manager Aminrades on 21 Aug 2019
Dear Traveler, Thank you so much for choosing Amirandes and for your five-star review on Expedia. It is always wonderful to read that we met and exceeded the expectations. At Amirandes we believe that our team’s attention to details makes us different from other hotels and resorts. We feel delighted to hear that you enjoyed the children activities. Amirandes is a family resort. Kids are treated like celebrities at Amirandes! It’s all fun and games at the Kids Summer Camp, the beloved Grecoland kids’ club and numerous other dedicated programs such as Arts & Crafts: Table games, Wet-Wet-Wet activities, Team & Group Games, Moreover would be nice to mention to the other readers our theme days, Greek dancing, Children’s & Family Shows, Family Disco, Environmental Day – Blue and Green. We look forward to welcoming you and your family again at Amirandes! Warm regards, Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Poor front desk service for a 5-star hotel
- Poor front-desk/concierge service for a 5-Star hotel. On July 30 around 10am, we went to the front desk to book ferry and turned out to be more than a 30-min wait. There was only one concierge staff who was preoccupied by a previous guest’s long request. We then turned to the front desk for help on ferry booking (which we thought was a simple request), but a staff named Maria asked us to wait for concierge since it was not the front desk responsibility. During the 30 min when we were waiting patiently, the 3-4 front desk staff (no smile) were not engaged in anything at all, but they kept avoiding having eye-contact with us. When the 30-min wait already passed our patience limit and we requested for immedate attention, Maria then asked a front staff, who has been idle all the while , to book it for us at the front desk computer, which they could have done 30 min ago. And disappointingly, since the staff wasn’t experienced at all, I ended up being the one to make the booking on their computer all by myself. So in summary, we wasted all the time waiting to borrow the computer from them! How inefficient! Meanwhile, while I was using their computer for the ferry booking, I saw another guest came for help but again got turned down by the front desk staff saying their concierge colleague was still preoccupied with a guest’s request, and they couldn’t help at all. Think about the amount we paid per night at a 5-star hotel, it was not all worth it!
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Georgios Skoulaxinos on 25 Jul 2019
Dear Traveler, Thank you for your five star review on Expedia. We are very pleased to know that you enjoyed your stay with us. We look forward to welcoming you again at Amirandes. Warm Regards Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful beach, loved the ocean. The property itself is beautiful. Excellent breakfast buffet
Stayed 1 night in Jun 2019
Response from Georgios Skoulaxinos on 14 Sept 2019
Dear Traveler, Thank you for sharing your experience of your stay at Amirandes on Expedia Thank you for your comments and your feedback, as this is exactly what the management is seeking in order to develop and improve our services. At Amirandes we believe that our team and their attention to details makes us different from other hotels and resorts. The team has been already informed on your kind words and they are thrilled to know they made a positive impact to your experience. We look forward to welcoming you back to Amirandes. Warm regards, Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Absolutely not a 5 stars hotel. It s more like all inclusive property full of kids and germans people. It is impossible to relax or to sleep. Pool is always full of screaming kids with huge inflatables. Kid club extremely noisy and suite with mini pools also full of kids who wake up very early mornings. Most of the rooms are connecting so you can hear all the discussion from your neighbour. Building are done of long tiles corridor and housekeepers hoover the tiles floor and bang on the walls every early mornings. The blinds in the bedroom are too old or too thin and do not protect from the daylight at all. They advertise few restaurants actually the restaurant places are the same location and you just get 2 different menus. The buffet restaurant close at 10pm, which means that at 10 sharp they have removed everything ( including the desserts) even though you are still seating in the restaurant. Food is overall very average . That is probably why you cannot find any menu of their restaurants online on their website. Moreover the description of the food you order is rarely comparable to what you will get. It seems sophisticated when you read but it s more like basic room service food. They do not have a 24hrs room service which is unacceptable in a 5 star hotel. From 11pm you can only have 2 salads, one toastie and no dessert. Lot of alguae on the beach and there s never enough sunbeds on the beach. I try to meet the manager while i was there but he was invisible.
Stayed 4 nights in Jun 2019
Response from Georgios Skoulaxinos, General Manager, Amirandes on 17 Jul 2019
Dear Traveler, Thank you for taking the time to write your personal experience during your recent stay at the Amirandes Exclusive Resort. I’m really sorry to read that, we didn’t manage to fulfill your expectations. We truly understand your need for relaxation and serenity, however as we are also a family friendly resort, sometimes our small friends can disturb the quietness and tranquility of our hotel. It is true that the main restaurant closes at 22:15, however our a la carte restaurants are flexible and are serving till 23:00 or even later to our guests. Just to mention that we have four a la carte restaurants. The “Xasteria”, our awarded Cretan restaurant located close to the villas area, the “Blue Monkey” a fusion Asian restaurant with direct view to the sea, “Minotaur” our fine dining Italian restaurant and “Lago Di Candia” a steak house. The last two are hosted in the same building which is divided into different rooms. Thank you very much for all your constructive criticism as all the points you have mentioned are important and we take them under consideration in order to proceed to the relevant actions and to avoid similar issues in the future. It’s a pity that I didn’t have the opportunity to meet you in person. As I’m the most of the day in the Resort I’m at all guest disposal 5 minutes from the moment that they will ask me from the reception. I do sincerely hope that you will give us the opportunity to welcome you back at Amirandes, and offer you a holiday experience according to your wishes and preferences. In this case, please do not hesitate to contact me directly, in order to organize your stay, and personally take care of you and your parents. Kindest regards Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

10/10 Excellent

Yifat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Amazing! This place is so peaceful. We had a great time with our toddler. Staff was friendly and helpful, facilities are well kept, food is tasty with wide variety. Perfect stay, can't wait to go back!
Stayed 6 nights in Jun 2019
Response from Georgios Skoulaxinos on 14 Sept 2019
Dear Ylfat, Thank you for sharing your experience of your stay at Amirandes on Expedia Thank you for your comments and your feedback, as this is exactly what the management is seeking in order to develop and improve our services. At Amirandes we believe that our team and their attention to details makes us different from other hotels and resorts. The team has been already informed on your kind words and they are thrilled to know they made a positive impact to your experience. We are glad that you enjoyed the varitey and the quality of our food in our restaurants. We look forward to welcoming you back to Amirandes. Warm regards, Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jun 2019
Response from Georgios Skoulaxinos on 13 Sept 2019
Dear Traveler, Thank you for sharing on Expedia your experience of your stay at Amirandes. Thank you for your five stars Review. At Amirandes we believe that our team and their attention to details makes us different from other hotels and resorts. We look forward to welcoming you back to Amirandes. Warm regards Georgios Skoulaxinos General Manager Amirandes Grecotel Exclusive Resort

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in Crete
Most amazing architecture of any of the hotels on Crete - perhaps in all of the Greek Islands. A masterpiece of architectural forms and planning. Very comfortable and spacious villas, amazing salt water pool, excellent buffet breakfasts included - restaurants all in a great setting.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel did not have internet working when we got there. Our room was on the 3rd floor and the elevator was out of service the all time. No hot water the first morning and barely warm the second day. We were supposed to stay five nights we cancelled and left the second day...
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis
Hotel is great - we stayed for 4 days and the hotel is comparable to Maldives experiences in terms of comfort and quality of service and food.
Stayed 3 nights in Oct 2018

8/10 Good

M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Have been to Crete quite a few times, but first time at the Amirandes. Usually head to Elounda for the stunning sea views, Daios Cove being a favourite if you don't mind the steps and the price. It's definitely on a par with the other 5* hotels on the island, although none of them can match Asia or the Middle East in terms of quality (so don't expect this!). It's a quick 15mins taxi ride from the airport (fixed fare of Eur30 is pricey but that's Greece!) Hotel is in a good location, and some nice restaurants within walking distance. The hotel is large and spacious. Always free beds around the Olympic size swimming pool (not heated, but yet to find one that is!) or down on the private beach. If you can afford it, book a room with the sea view, you will not be disappointed. The balcony doors open fully, and there's really no better way to end the day. Rooms and fine and bed very comfortable. Not much of a sofa in the room, but tended to sit on balcony in the evening. Two things stand out for this hotel - the friendliness and efficiency of all the staff and the quality of the food. The hotel has a number of restaurants, including the buffet which most people opted for, although they might have been half-board. Can thoroughly recommend the Blue Monday (Asian) and the Italian and the Grill. All of them are pricey, but if you can afford to stay here in the first place... try the rib-eye steak and you see what I mean.
Stayed 8 nights in Sep 2018

10/10 Excellent

Sargiss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018