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Reviews of Ambience Suites

Ambience Suites
Epar.Od Firon-las, Firostefani, Santorini

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

zhiying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Walking distance to cliff, blue dome church, main square, restaurants, bus stop. Breakfast also served a lot of options, drinks, with very fresh, warm croissants. Safe at night too.
Stayed 2 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful comfortable accommodation, lovely breakfast next to the pool , sea views over the back of the island , located just off the walkinto the main area of the town , plenty of tavernas near by and the staff were all wonderful , thoroughly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambience Suites was a wonderful place to stay. My luggage was misplaced at the airport, so when I showed up with only my carry-on the young lady working offered us outlet adapters and was willing to help in any way possible. When my luggage was located she notified us immediately that it would be delivered. The breakfast provided was delicious and offered something for everyone. We were only here for a short stay so I didn't get to enjoy the pool, but it looked lovely.

4/10 Poor

Junfei

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The owner had a bad attitude when you asked some questions and reported some issues on facilities.
Stayed 2 nights in Jul 2023
Response from thanasis. on 4 Jul 2023
my attitude was fine especially with you,but i understand that you want stand by your friend her behavior was really bad towards me and the reception staff.you know that the girl wanted to quit her job after the experience with her?and to tell the truth your problem is not that you asked for something and we dident help you,but the fact that we dident offer you free transfer,wich i explained to your friend ,the hotel doesnt have a car for transfers.this was the reason for all the beautiful thing your friend did.i just advise you to be more kind when you go other hotels for holidays,and you never know,they might even give you a free transfer.

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Jun 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gyro enthusiast
Great rooms Spacious Service nice. Very simple abut clean. Other than the view wasn’t great, for the price and the size of our room totally worth it.
Stayed 3 nights in Jun 2023

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly atmosphere given by the staff.
Stayed 3 nights in May 2023

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill is very nice man and took care of booking transport to airport. Rooms are clean daily. Air conditioning works great. Breakfast is decent. Good location within 10 minute walk to town. The only bad thing is there is too much dog poo in the streets. Very safe area.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Entire property stank of smoke and sewerage
Our entire stay was ruined due to the 2 owners chain smoking everywhere around the property, in public areas, including the enclosed breakfast seating area. They were both always on their cell phones, yelling, on speaker phone, which could be heard around all areas of the hotel. It is a small boutique hotel with 7 rooms surrounding the entire pool area, we could not sit at the seating area in front of our room, nor eat breakfast at the breakfast tables, because the owners smoked right there the whole time breakfast was available. RIGHT next to the food and tables, the smoke wafting around the whole area. Nothing but smoking, yelling, and not caring about the guests AT ALL. There was no peace and quiet (or clean air). It made us so sick the last 2 days we stayed in our room with migraines, it got so bad, unable to open our windows to get any fresh air. We bought this up with the owners, and they continued the incessant smoking and yelling. The bathroom wreaked of sewerage as the plumbing needed fixing, so avoid this property unless cigarette smoke and sewerage are what you like. Selfish owners. Worst hotel stay we have ever had. Santorini was ruined due to these 2 owners who had no regard for their guests.
Stayed 1 night in Nov 2022

10/10 Excellent

Shanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Nov 2022

2/10 Terrible

Isabella

Travelled with family
Disliked: Staff & service
Booked to stay at this property in June/July 2020, unfortunately due to COVID-19 we were unable to travel. The hotel originally told us they would provide us with a full refund if we could not travel by our travel dates. When I requested the refund they went back on their word and said they would provide a credit that we could be refunded for if we did not stay with them within a certain time. Once that time had passed and in Australia we were still not allowed to travel out of the country, I requested the refund and the hotel has been silent ever since and are refusing to provide me with my refund. Worst customer service I have experienced. Financial stress due to COVID affected everyone and we lost a lot of money on this trip and this property was not willing to fulfil their original promises. Disappointed.
Stayed 4 nights in Jun 2020

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay. Great value. Very accommodating staff. Very pleased with the room, in a great location
Stayed 3 nights in Apr 2022

8/10 Good

R James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a stay
This was a very comfortable hotel. The location was great, walking distance to everything. It had two tiny parking spots, so get a mini rental. The design was modern, great design, some flaws in build quality. Breakfast was generous and good, we were there 10 days, so it got a bit boring.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Great location and team
Stayed 1 night in Nov 2021

10/10 Excellent

Ana, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service, room very clean and comfortable. Great price! Nice people, I have no complaint at all.
Stayed 4 nights in Nov 2021

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the unit closest to the road and there was a lot of noise from it, but it quieted down during the night. The 2 gentleman that ran this property were SO helpful and kind I can’t say enough about them! We walked to Fira every day and the street is very busy but it is a simple route to the bus station.
Stayed 2 nights in Sep 2021

10/10 Excellent

Euan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
The stay was amazing, we couldn’t fault it! There were 8 units total with a shared pool and we occupied 3 rooms total with our family. The owner was lovely and couldn’t do more for us. The breakfast was beautiful and the pool area and rooms were sparklingly clean. The location was perfect, not on the caldera but around a 5-10 minute walk into Fira town. It’s located on a slight back road with some limited parking so if you’re any to rent a car you can park just around the corner.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Jun 2019

8/10 Good

Yesenia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ambience was a cute property. They keep it very clean and the staff is absolutely wonderful. The manager made our stay very pleasant. He was extremely helpful and knowledgeable. Our last day was bitter sweet having to say goodbye to Bill (American Name)the manager there.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean and modern accommodation with a lovely pool area
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and breakfast
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally it was great and a pleasure. I know it is off season but it was cold inside the room also. The sound of the fridge kept me up, which I did report and it did get switched off.
Stayed 14 nights in Dec 2018

10/10 Excellent

Tony, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, accessible, close to stores, restaurants, etc. They contacted me before my arrival and worked with me throughout my trip
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Mira, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel manager was especially helpful when bad weather canceled local ferry travel off the island. Ambience Suites was booked for that night, so he arranged a room nearby and even carried our suitcases as he showed us the way.
Stayed 2 nights in Sep 2018

10/10 Excellent

RMR, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was great. Had a 2 bedroom apartment. Comfortable and spacious. Managers were ready to greet us and settle us in. Very helpful in getting us transportation and directions in the neighborhood. Quick walk to Thira, which gave us access to the whole island.
Stayed 2 nights in Aug 2018

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

George, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!!! this was a great find!!!! Hotel is like renting a Villa in Santorini, I only Booked two rooms for one night, I wish I would have stayed here longer. The rooms and Bathroom were really big, they look exactly like the pictures. Walkout out of the room there was a perfect size pool that my family enjoyed. Location was amazing up a few stairs and you are in the middle of Fira and the amazing view. It is also close to a free parking lot would recommend staying here again!!!!
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Greece Vacation
The place has potential and looks nice but when I arrived they weren't done with construction so they didn't have the 2 bedroom I asked for and never informed me until I was there so we had to have 4 people cram into a studio room with 1 bed and two mattresses. We got a "discount" which is basically the same price as the studio room if we got that anyway.
Stayed 2 nights in Jul 2018

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The freaking hitel was closed... no one including expedia had the courtesy to ler us know. quite a surprize when you land and you are just waiting for your transfer that never came... ty..
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Suddenly cancelled our booking, but helpful to try to search another hotel.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho, la habitación maravillosa y la atención genial.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastisk rom med alle fasiliteter, hyggelig stab, god frokost, parkering i nærheten, ikke langt fra spisesteder, rimelig i forhold til hva du får. Anbefales
Stayed 2 nights in Nov 2023

10/10 Excellent

Margarete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável e espaçoso.
A localização muito boa. Pessoal do hotel super simpático. Quarto espaçoso e banho com bastante pressao. Tive um pequeno problema com o transfer do aeroporto que não compareceu. Eu precisei pegar um táxi, porém deu tudo certo. E um bom hotel.
Stayed 5 nights in Oct 2023

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un agréable séjour, le personnel est très agréable, la chambre est spacieuse et très propre. Le petit déjeuner est parfait. Seul petit bémol, une odeur de canalisation pas très agréable.
Stayed 3 nights in Apr 2023

10/10 Excellent

Luis Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ola kala
Stayed 2 nights in Feb 2023

10/10 Excellent

SUNMOK

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
외부에 마련된 식사 공간이 정말 마음에 들었습니다. 직원분들도 너무 친절했습니다. 여름에 방문했더라면 더 즐거운 경험이 되었겠네요. 어느 계절이던, 이 호텔을 이용하려고 한다면 강력하게 추천드립니다.
Stayed 2 nights in Jan 2022

10/10 Excellent

YONGMIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020