The hotel has recently claimed itself as a 5*, which I am not sure it is deserving of.
The hotel is very old-school Swiss, which does have an air of charm about it, but the rooms are very dated and I felt that the processes of the hotel and staff were too.
There were little to or no access to plug sockets in the rooms, and traditional formats of the European plug socket would not fit into the plug sockets provided.
The superior rooms that we booked were huge and very outdated, but comfortable.
We booked half-board for 2 nights but in the end only did this once, as we were unhappy with the food. The veal schnitzel that we had (there were no other options available on the menu) was very unappetising (oiling/overcooked/different casing) in comparison to our guest who had the same off the al a carte menu.
However, the spa is very new and was the highlight of the hotel. There are a number of saunas, a relaxation room and steam room. Access to light snacks and refreshments. The jacuzzi is great, but it is missing a swimming pool.
The ski lockers are good, but they did not work for drying my walking boots - which was a disappointment to take home damp.
The breakfast was great and had a fantastic range of food and beverages (including prosecco).
I have since been back this week to have lunch, and I again was disappointed by the food and by the service which was slow and there were 2 errors to our orders. I will not be returning again for the food, unless it is breakfast.