Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, laptop workspace
Check availability

Reviews of Hampton Inn Grand Rapids-North

2.5 out of 5
Hampton Inn Grand Rapids-North
500 Center Dr NW, Grand Rapids, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 395 out of 710 reviews" "
Rating 8 - Good. 191 out of 710 reviews" "
Rating 6 - Okay. 64 out of 710 reviews" "
Rating 4 - Poor. 38 out of 710 reviews" "
Rating 2 - Terrible. 22 out of 710 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was very nice, we did have an extremely loud neighbor that kept us up until 1:30 AM.
Stayed 1 night in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in May 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, just what we needed thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness area was exceptional!!
Stayed 2 nights in Apr 2024

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
stayed 1 night.
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very polite receptionist! Also the room was cozy!
Stayed 1 night in Mar 2024

10/10 Excellent

Cuddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here the hotel property was very well taken care of, no trash in parking areas, the rooms were big and well kept. The staff was extremely hospitable Tammy and accommodating. The property is seated in an excellent area for eating, shopping, and attractions. Most of which are in walking distance depending on the weather.
Stayed 2 nights in Mar 2024

6/10 Okay

kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was a little dirty and the trash can in our room was nasty
Stayed 1 night in Mar 2024

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Katla

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The gym was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

2/10 Terrible

tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice
Stayed 1 night in Mar 2024
Response from Hampton Inn Team and Management on 16 Mar 2024
Tammy, Thank you for the feedback that all was clean and nice, our apologies for not meeting your expectations. We hope that if you are in the area again in the future you will give us another opportunity. Make it a great day!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and quiet
Stayed 1 night in Mar 2024
Response from Hampton Inn Management and Team on 16 Mar 2024
Kevin, Thank you for the great review and feedback, we are glad that you enjoyed your stay and hope to see you again soon! Make it a great day!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl working at the front desk the day I checked in with made me feel like a family Member and a great friend. She was amazing and deserves an award!!!!
Stayed 1 night in Mar 2024
Response from Hampton Inn Management and Team on 16 Mar 2024
Jessica, Thank you for the great feedback, we share these reviews with our entire team, and they always love to hear kudos! We hope to see you again soon! Make it a great day!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

BALASUBRAMANIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kyla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a nice room.
Stayed 1 night in Mar 2024
Response from Hampton Inn Management on 4 Mar 2024
Kyla, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

2/10 Terrible

Jessica

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
I will never support this company ever again. Planned a fun girl's trip and as soon as we walked into our room we were hit with a strong Marjuana smell. So bad that one of us were having breathing issues. Requested room change and was denied. Requested to rent another room and was denied. Staff did not accommodate at all and were incredibly rude. Had to move to hotel across the street 2 hours into our stay and they refused to refund, lied saying Expedia has to refund because it's third party. My sister called again to request a refund and they were disrespectful and hung up on her. Shame on you.
Stayed 1 night in Feb 2024
Response from Hampton Inn Team on 16 Mar 2024
Jessica, Thank you for the feedback in regards the issues you experienced at our hotel. We have shared this with our management team and hope that they have reached out to you for assistance. Make it a great day!

8/10 Good

Lisa, Richmond

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Lisa, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Lindsay, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay & free breakfast too!
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Gabriela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option!!
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Gabriela, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in.
The only complaint here was that the parking for the property was full. The back side of the building has parking as well. Although the front desk attendant was notified several times based on her own admission that 2 fill size pick up trucks with trailers were taking up 13 parking spaces close to the entrance nothing was done. It was 23 degrees out that night when we arrived at midnight. After a very brisk walk all the way around the building we did find the hotel to be very nice.
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Deborah, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Treber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Treber, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Heather, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Sherre, Tumwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous customer service and very clean and newly remodeled rooms. Highly recommend!!
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Sherre, Thank you for the great review and feedback of your stay with us, we share this feedback with our entire team! We hope to see you again soon! Make it a great day!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🌟 🌟🌟🌟🌟
Room was very comfortable and clean. Check In was super quick and Easy. Check In and other staff members were very friendly and attentive!!!
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Julie, We appreciate at the great review. We are glad that you enjoyed your stay with us, and hope to see you again soon! Make it a great day!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
We had an issue with kids slamming doors but the staff was prompt at taking care of the noise. Perfect weekend and the hotel was beyond quiet with it being fully booked never heard people passing room or talking. Definitely on our list to return. Staff was friendly and outgoing. The GM even helped me in our room.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Kevin, Thank you for the great review and feedback, we share this input with our entire team! Again our apologies for the noise from other guests in the building. Please come back to see us again soon! Make it a great day!

4/10 Poor

kelly

Travelled with group
Liked: Cleanliness, property conditions & facilities
Truly unfortunate timing. There was a rowdy group of people that was present… management didn’t resolve situation for almost 2-2.5 hours. When we spoke with management in the morning, all we got was a “sorry”. Hampton inn is usually a solid family base, and it felt like it should’ve been dealt with quicker in the early wee hours of the morning.
Stayed 1 night in Feb 2024
Response from Zoey Adkins on 19 Feb 2024
Hello!First and foremost, I want to thank you for taking the time to review your stay at the Hampton Inn Grand Rapids North. We appreciate our guest's feedback, both positive and negative. I apologize that your stay with us was not up to standard and that we failed to provide a timely response to the situation at hand. I will be working with my staff and using this experience as a training opportunity with my staff. I hope you are willing to give us a second chance and that we can earn your business back.

10/10 Excellent

Cherilyn

Clean and good service
Bathroom very clean. Bed a little too hard to my liking, but it would be fine for many people.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 5 Mar 2024
Cherilyn, Thank you for the review and feedback of your recent stay with us, we are glad you enjoyed your stay and hope to see you again soon! Make it a great day!

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would’ve been nice if I actually had the sofa sleeper that it stayed in my reservation. It had a chair. See picture
Stayed 1 night in Feb 2024

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Dusti, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Janet, Apex

Parking was a problem because a couple of large trucks were allowed to park horizontally, taking up close to 20 spaces. Was forced to park at the hotel next to the Hampton Inn. I was told this occurrence was unusual, but I was not offered an apology. Otherwise, my stay was great.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 5 Mar 2024
Janet, Thank you for the 5 star review, our apologies for the trucks that were impeding our parking lot, we hope you will come see us again soon! Make it a great day!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
Last minute trip to visit family in GR. 10/10. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Mackenzie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Mackenzie, Thank you for the great 5 star review, we hope to see you again soon! Make it a great day!

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean facility with friendly staff. Very convenient location with great shopping and dining options.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on 4 Mar 2024
Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

PHILIP, Grosse Pointe Park

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and facilities were up to date and in excellent condition.
Stayed 1 night in Feb 2024
Response from Zoey Adkins on 20 Feb 2024
Philip,On behalf of the entire staff, I want to thank you for your kind words about your stay at the Hampton Inn Grand Rapids North. We are happy to hear that you enjoyed the newly renovated room and look forward to you staying with us again.

10/10 Excellent

Lee Ann

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay while in Grand Rapids overnight for business.
Stayed 1 night in Feb 2024
Response from Zoey Adkins on 20 Feb 2024
Lee Ann, Thank you for taking the time to review your stay at the Hampton Inn Grand Rapids North! We are delighted that you had a pleasant stay with us and look forward to you staying with us again!

10/10 Excellent

David, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love our stays here. Friendly and great service. Generally one of the better breakfasts served as well.
Stayed 3 nights in Feb 2024
Response from Zoey Adkins on 20 Feb 2024
David, thank you for the kind words regarding your stay at the Hampton Inn Grand Rapids North. I'm so glad to hear you enjoy coming to the property and that we have your repeat business. I'll be sure to pass along your review to my staff and let them know they're doing an excellent job. We look forward to you staying again!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Hotel was absolutely clean
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 14 Feb 2024
Jonathan, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

8/10 Good

David

Stayed 1 night in Feb 2024

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 14 Feb 2024
Patrice,Thank you for the great review! Make it a great day!

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Quiet
Clean and quiet with friendly staff. they have been working on updates and it shows.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on 14 Feb 2024
Sylvia, We are glad to hear that you enjoyed your stay with us, we hope to see you again soon! Make it a great day!