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Reviews of Baymont by Wyndham Grand Rapids Airport

2.5 out of 5
Baymont by Wyndham Grand Rapids Airport
2873 Kraft Ave Se, Grand Rapids, MI

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 1000 reviews" "
Rating 8 - Good. 320 out of 1000 reviews" "
Rating 6 - Okay. 149 out of 1000 reviews" "
Rating 4 - Poor. 85 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location to the airport. Front desk person wasn’t that friendly. He was also hard to understand didn’t speak clearly and not loud enough.
Stayed 1 night in May 2024

6/10 Okay

The

Liked: Cleanliness
It’s was okay
Stayed 1 night in May 2024

2/10 Terrible

jacqueline

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property pictures online for not the same in person. Small outdated rooms.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello jacqueline, We regret to hear that you were disappointed with the room and its size. Guest feedback is valuable to us for future improvements. Feel free to reach out to our management to discuss your concerns further. Thank you for sharing your thoughts with us.

6/10 Okay

Ajay, Chicago

Liked: Staff & service
Disliked: Cleanliness
It was cheap but wish it was less grimy. Otherwise it worked well for us.
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello Ajay,We appreciate your feedback and are glad to hear that the hotel met your needs. If you have any further comments or concerns, please feel free to contact our management team.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciate the cleanliness. Walkable to Gippers bar and restaurant next door.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Kathleen,We are pleased to hear you appreciated the cleanliness of our hotel during your stay. It's great that you found the location convenient for visiting Gippers bar and restaurant nearby. Your feedback is valuable to us for future improvements.

6/10 Okay

Kendall

Business traveller
Space is too small for breakfast and they were out of most things both mornings of my stay.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Kendall,We apologize for the inconvenience you experienced during breakfast. Your feedback is valuable to us for continued improvement of our services. Please reach out to our management team to discuss your concerns further.

8/10 Good

Todd

Close to restaurants, stores/airport.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Todd,We are glad to hear you found our hotel convenient for dining, shopping, and traveling. Your feedback is valuable as we strive to offer a comfortable and convenient stay for all our guests. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We was here due to a college track conference. It was quiet and the guy that checked us in was nice.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Sherry,We are delighted to hear you had a peaceful stay and received friendly service upon check-in. Your positive feedback is greatly appreciated. Should you have any future stays planned, we look forward to welcoming you back to our hotel.

8/10 Good

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. No one cleaned our room the 3 nights we stay, had to ask for clean towels.
Stayed 3 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Mireya,We appreciate your feedback regarding the cleanliness of your room. We encourage guests to contact our housekeeping department directly for any cleaning requests during their stay to ensure a comfortable experience. Thank you for bringing this to our attention.

6/10 Okay

Eric

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Eric,We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please do not hesitate to contact us directly. We strive to continually improve our services to provide the best experience for our guests.

10/10 Excellent

nathan

Liked: Cleanliness, property conditions & facilities
Room was nice as spacious, the jacuzzi was really big and nice!!
Stayed 1 night in Feb 2024
Response from Manager on 2 May 2024
Hello nathan,We're delighted to hear you enjoyed the spacious room and our large jacuzzi during your stay with us! Your feedback is truly appreciated as we strive to make our guests' experiences memorable and comfortable. Feel free to reach out to our management team for any further assistance or feedback.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property with a conscientious staff that works hard to serve patrons and keep things clean. It is a property with improvements being made so there is a mix of new and old regarding furniture. I was pleased with my king suite as it was very roomy, the carpeting was new and the bed was comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Susan, We're delighted you enjoyed the spacious king suite and found our conscientious staff attentive to your needs. Our mix of new and older furniture adds character to the property. We're glad to hear that you had a comfortable stay with us.

4/10 Poor

Grace

Travelled with family, Travelled with family and small children, Business traveller
We did not get the room we reserved, and when we asked to fix it we got downgraded from a suite to a room at the same price. This was highly inconvenient with an active toddler who goes to sleep earlier than us- we had to try to go to bed at his bedtime, and in the end, none of us got the sleep we needed.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Grace, We regret to hear about your experience and appreciate you bringing this to our attention. Your feedback is valuable, and we always aim to improve our services. Please feel free to contact our management team directly to discuss your concerns further. Thank you for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I needed for the weekend. It’s close to the airport with a shuttle for $15. It’s not supper fancy, but it was clean, the staff was friendly, and was reasonably priced.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Denise,We're glad to hear you had a convenient stay with us! We strive to offer a clean and friendly environment at a fair price. Your feedback is appreciated, and we hope to welcome you back soon for another enjoyable experience.

6/10 Okay

cindy

Travelled with family
Liked: Staff & service
We stayed with multiple families for a wedding weekend. The continental breakfast was good, the beds average, cleanliness average. The cleaning fragrance was terrible and over sprayed. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello cindy, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the continental breakfast and found our staff friendly. We value your comments about the beds, cleanliness, and cleaning fragrance and will share them with the team for future improvements. Your input is invaluable to us as we strive to enhance our guests' experiences.

8/10 Good

Holly

Travelled with family
Lovely family owned hotel
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Holly,We appreciate your feedback and are pleased to hear you enjoyed your stay with us. Our team takes pride in providing a welcoming experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Kathy,We are delighted to hear that you had a wonderful stay with us. Our team hopes to welcome you back soon for another memorable experience!

10/10 Excellent

Dannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a peaceful stay. Rooms were clean and service was great
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Dannie,We are thrilled to hear that you had a peaceful stay with us, and we're delighted that you found our rooms clean and service great. Our team strives to provide the best experience for all our guests. Your kind words are truly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Carrie

Travelled with partner
Clean and friendly.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Carrie,We are delighted to hear that you found our hotel to be clean and our staff to be friendly. Our team works hard to provide a welcoming environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Donna

Disliked: Cleanliness, amenities, property conditions & facilities
Musty smell covered it up by perfume which gave me a headache.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Donna,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for future improvements. If you have any further concerns, please don't hesitate to contact our management directly for assistance.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, nice room. Only problem we had was that you could hear every footstep of people above you.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Todd,We appreciate you sharing your experience and are pleased you found our hotel clean with a nice room. Your feedback regarding noise levels will be noted to ensure a comfortable stay for all our guests in the future.

10/10 Excellent

Davincii

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Process of reserving the room was quick and the room was very clean and had a big jacuzzi room with tv I enjoyed my stay and will be back
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Davincii,We are delighted to hear that you had a pleasant experience with us, and we appreciate your positive feedback on our reservation process and room cleanliness. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Kosli

Good
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Kosli,We appreciate you taking the time to share your experience with us. Your feedback is essential in helping us improve our services for future guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Shondre

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like that it did not have a pool
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Shondre, We regret to hear that the lack of a pool did not meet your expectations during your stay. We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

NICHOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, easy parking. Good clean room
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello NICHOLAS,We appreciate your feedback on our convenient location and cleanliness standards. Our team works hard to provide a comfortable experience for all our guests. We hope to welcome you back for another pleasant stay soon.

10/10 Excellent

ShawnTika, Indianapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice, I had clean towels in my room the next day without even asking!! and I will definitely use this hotel again when I come back to visit family!!
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello ShawnTika,We are thrilled to hear that you enjoyed your stay with us and that our staff left a positive impression. It's wonderful to know that you appreciated the cleanliness and the proactive service. We look forward to welcoming you back again on your future visits to the area!

6/10 Okay

Bikram

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Bikram,We appreciate you choosing our hotel for your stay! Should you have any feedback to help us improve, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here twice before early morning flights. They are excellent regarding shuttle service.
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Leah,We are delighted that you found our shuttle service to be excellent during your stays with us. Your feedback is truly appreciated as we continuously strive to provide top-notch service to all our guests. Should you need anything else in the future, please do not hesitate to reach out to us directly.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Nathan,Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Julia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Staff was friendly. I slept very well!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Julia,We are pleased to hear that you found our hotel clean and our staff friendly. It's great to know that you had a restful night's sleep. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The television selection was quite limited. The remote was cumbersome to use because you have to punch in numbers to select a channel rather just being able to scroll forward or backwards. The direction of the air coming out of the Heater/AC cannot be changed.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Carol,We appreciate your feedback regarding the television and the Heater/AC unit. We regret any inconvenience caused and suggest contacting our management team for further assistance. Thank you for bringing these matters to our attention.

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised at the quality of the hotel for the price, would stay again and recommend.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Meghan,We are delighted to hear that you enjoyed your stay with us and that you found our hotel to be of great value. We appreciate your recommendation and hope to welcome you back in the future for another wonderful experience.

8/10 Good

NICHOLAS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello NICHOLAS,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Trisha,We are pleased to hear that you found your stay enjoyable. Should you have any suggestions or feedback, please feel free to contact our management team. Your comments are invaluable in helping us enhance our guest experience.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Glenn,We are delighted to hear that you enjoyed your stay! Should you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience.

8/10 Good

Nena

Travelled with partner
Liked: Staff & service
The only thing great about this hotel is the jacuzzi room and it’s cheap. Not too bad for what you pay for
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Nena,We are pleased to hear that you enjoyed the jacuzzi room during your stay. We appreciate your feedback on our affordable pricing and hope you had an overall satisfactory experience with us. Thank you for choosing our hotel for your stay.

2/10 Terrible

Salwa

Disliked: Cleanliness, staff & service, property conditions & facilities
The management team was very rude. The breakfast was very old and stale. No customer service. Never again will stay in that place. The hotel was terrible.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Salwa, We are sorry to hear about your experience and appreciate your feedback. We strive to provide the best service possible and will inform our management team about your concerns. Thank you for bringing this to our attention.

8/10 Good

Kevin

Stayed 3 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kevin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Holly, Harbor Springs

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was something all over the wall. Paid for a hot tub room and hot tub did not work properly. Very disappointed.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Holly, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. Our team will ensure that the issue with the wall is addressed promptly. Regarding the hot tub, we will investigate the matter to ensure it is functioning properly for future guests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

6/10 Okay

Autumn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains all over the walls
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Autumn, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this matter with our housekeeping team. Your feedback is valuable to us as we continuously improve our services.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Andrea,to hear that you enjoyed your stay at our hotel! We are delighted to receive your positive feedback and appreciate you taking the time to share it. If there's anything else we could have done to make your experience even better, please let us know. We look forward to welcoming you back again in the future.

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Abigail,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered during your stay. We strive to provide excellent service, and we appreciate your input as it helps us improve.

10/10 Excellent

Ben

Travelled with family
Liked: Staff & service, property conditions & facilities
Neat and orderly
Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Ben,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our hotel to be neat and orderly. Providing a clean and well-maintained environment is one of our top priorities. We appreciate your kind words and hope to welcome you back in the future for another positive experience.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baymont for the win!
A welcoming and safe place to stay in close proximity to the airport. Save time and money!
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Sharon,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our location convenient and secure. We strive to provide a comfortable and affordable experience for all our guests. We appreciate your feedback and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Kaili

Travelled with partner
Liked: Staff & service, amenities
We only came here for the jacuzzi tub in our room. Didn’t even stay the whole night. But it’s was decently clean. We enjoyed the jacuzzi.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Kaili, Thank you for choosing to stay with us and for sharing your review. We're glad to hear that you found our hotel to be decently clean and enjoyed the jacuzzi. We hope you had a relaxing experience during your short stay with us. We remain committed to providing a comfortable and enjoyable experience for all of our guests.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Sandra,We're thrilled to hear that you enjoyed your stay with us! Our team takes great pride in providing exceptional service, and we're glad that it made a positive impact on your experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Stanley dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, and grounds are beautiful! Nice and clean, will kept, helpful staff.
Stayed 3 nights in Jan 2024
Response from Manager on 28 Jan 2024
Hello Stanley dean,Thank you for your kind review! We are thrilled to hear that you found our hotel and grounds beautiful and well-maintained. Our staff takes pride in providing helpful assistance to our guests. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Brittney

Business traveller
Disliked: Property conditions & facilities
The hotel was dirty and outdated. Food and drink spilled on the walls down all the hallways. My room was clean other than the walls. All the staff were nice. My bathroom kept making a clinking noise all hours of the night and there was a leak reported above my room but no damage was done. Just overall needs to be cleaned and taken better care of
Stayed 2 nights in Jan 2024
Response from Manager on 28 Jan 2024
Hello Brittney,Thank you for taking the time to provide your feedback. We appreciate your kind words about our staff. We apologize for the cleanliness issues you experienced and for any inconvenience caused. We will address the spills in the hallways and ensure that our cleaning protocols are followed more diligently. We will also have our maintenance team inspect the clinking noise in your bathroom and look into the reported leak. We value your input and will use it to improve our services.

10/10 Excellent

Mikey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was wonderful We missed a flight out of Texas...ended up in GR. So it was a last minute stay. WONDERFUL WONDERFUL experience. Thank you for the directions and just the overwhelming kindness. Felt to welcome! Thank thank you!
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Mikey,Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience during your last-minute stay with us. Our team takes pride in providing excellent service and making guests feel welcome. We're glad that our directions and overwhelming kindness added to your positive stay. It was our pleasure to assist you, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty
Stayed 1 night in Dec 2023
Response from Manager on 26 Jan 2024
Hello Jennifer,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address the cleanliness issue with our housekeeping team. Thank you for bringing this to our attention.