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Reviews of The Gateway Inn

3 out of 5
The Gateway Inn
120 Lake Avenue, Grand Lake, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities
Hotel was average. No movie channels, but more importantly there was strands of hair on towels, and one in the bed. There were also several hairs on the floor in the bathroom behind the door. Gross bathrooms are a red flag for me. I doubt we’ll stay here again.
Stayed 1 night in May 2024
Response from Front Desk on 21 May 2024
thanks for your feed back

10/10 Excellent

Isadora

Liked: Cleanliness, property conditions & facilities
It was a good place to stay! Grand lake is a quiet area and its very close to Rocky Mountain
Stayed 3 nights in May 2024
Response from Front Desk on 7 May 2024
thank you for your feedback

10/10 Excellent

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a great location. It is very close to Shadow Mountain Lake and other attractions.
Stayed 1 night in Apr 2024
Response from Front Desk on 25 Apr 2024
Thank you for your review

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely powerful water pressure in the shower. Comfortable bed. Great TV and channel selection. Very friendly.
Stayed 2 nights in Apr 2024
Response from Front Desk on 25 Apr 2024
Thank you for your review

10/10 Excellent

Karen, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. It's mud season so the area is very quiet with few options for food but the two available are fine. Close to Rocky Mountain Natl Park with plentiful wildlife and zero crowds.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review.

10/10 Excellent

Barbara

Travelled with partner
It was a very pleasant visit. I would definitely book this facility again
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review!

6/10 Okay

Edmond

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Apr 2024
Thank you for your review!

10/10 Excellent

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love my stay here every time! And will be back again and again. Always recommend it to others as well. always beautiful, inside and out! Staff is always kind and helpful.
Stayed 2 nights in Apr 2024
Response from Jason on 9 Apr 2024
Thank you for the outstanding review!

6/10 Okay

Sarah Catherine

Travelled with family
Liked: Property conditions & facilities
The area is beautiful, it was out of season and felt like the staff was lacking in customer care. Otherwise it was fabulous!! Great Lodge!
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review and feedback.

2/10 Terrible

Joseph

Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
We see you did not stay with us and cancelled same day arrival. You received a full refund on our end.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The staff was very friendly and the hotel provided the cabin vibe that we were looking for.
Stayed 1 night in Mar 2024
Response from Front Desk on 16 Mar 2024
Thank you for your kind words.

10/10 Excellent

Jon-Eirik

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy to get a night booked on a short notice as we came up a day earlier to beat the snow. Very nice place!
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Thank you for your review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean rooms, great shower and bathroom, fun bar with locsls
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Mar 2024
thank you

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean looking and smelling rooms, will definitely suggest to family and friends
Stayed 2 nights in Feb 2024
Response from Front Desk on 2 Mar 2024
Thank you for your review.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for your review

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, place to stay with friendly staff. Options to dine if desired. Close to many attractions.
Stayed 3 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for your review

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for your review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for your review

10/10 Excellent

Ramya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Thank you for your review

8/10 Good

Paul

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great location - great restaurant
The Gateway Inn is perfectly located for a snowmobile or fishing trip. I loved the bar/restaurant being right at the hotel, with really good food. The wait staff were also friendly and provided great service. I was, however, disappointed by the cleanliness of my room (finding pretzels on the floor) and the complete lack of re-stocking our in-room coffee maker. The front desk staff were ambivalent, at best, to provide assistance.
Stayed 4 nights in Feb 2024
Response from Front Desk on 21 Feb 2024
Thank you for your feedback.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on 14 Feb 2024
Thank you for your review

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Nice lodge feel with super warm rooms and very comfortable beds. The restaurant and bar were great to have on site. The hot tub and sauna were a bust, but that didn't have an impact on our stay.
Stayed 2 nights in Feb 2024
Response from Front Desk on 7 Feb 2024
Thank you for your review

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are decorated very nice with log furniture and very spacious and clean. The closest hotel to the entrance of Rocky Mountain National Park. Plus walkable to the downtown of Grand Lake. Nice little mountain town.
Stayed 2 nights in Jan 2024
Response from Front Desk on 17 Jan 2024
Thank you for your review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed our stay. Jason at the front desk was very welcoming. The bed was very comfortable. The rooms were cute and rustic, styled like a cabin.
Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan 2024
Thank you for your review

8/10 Good

Jayme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 11 Jan 2024
Thank you or your review

10/10 Excellent

ROLF

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for families in Grand Lake
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Jan 2024
Thank you for your review

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building and staff were nice but the shower was disgusting. There was slimey spots and body hair on the toilet with red slime around the sides. I'm assuming they know because they didn't ask about our stay. We would stay there again if it was cleaner in the bathroom.
Stayed 2 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
We apologize for your poor experience. Our housekeeping staff takes pride in their cleanliness. The red is old caulking that has colored. We are in process of changing in all bathrooms. Please let us know if you come again and we will give you a free upgrade or discount of some kind. Thank you for your feedback so we can address these issues.

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great. Room was large and comfortable. Had breakfast downstairs. Seevice was very good. Breakfast was tasty but plan to spend $20 per person.
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for your review

10/10 Excellent

Domingo, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 29 Dec 2023
Thank you for your review

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your review

10/10 Excellent

Ginna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute mountain feel lodge. Rooms are good size.
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for your review

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, winter spot
Gateway was a great little spot. Quiet and comfortable.
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Dec 2023
Thank you for your review.

10/10 Excellent

Ryan, Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very clean, up to date throughout and wonderful location.
Stayed 6 nights in Nov 2023
Response from Front Desk on 8 Dec 2023
Thank you for your review

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk on 8 Dec 2023
Thank you for your review

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and food
Stayed 1 night in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you for your review

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean and great size.
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Thank you for your review

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. The lady at the front desk was amazing
Stayed 2 nights in Nov 2023
Response from Front Desk on 22 Nov 2023
Thank you for your review

10/10 Excellent

Jac

Stayed 1 night in Nov 2023
Response from Front Desk on 8 Dec 2023
Thank You for your review

10/10 Excellent

Kazuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk on 15 Nov 2023
Thank you for your review

10/10 Excellent

Melisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for your review

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, rustic property. Comfortable, clean room. Would definitely stay there again.
Stayed 1 night in Oct 2023
Response from Front Desk on 1 Nov 2023
Thank you for your review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 1 Nov 2023
Thank you for your review

10/10 Excellent

Shenann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner at hotel
View from balcony
View from balcony
Our room
Stayed 1 night in Oct 2023
Response from Front Desk on 28 Oct 2023
Thank you for your review!

10/10 Excellent

Alison

Travelled with partner
Liked: Amenities
Very nice facility!!
Stayed 1 night in Oct 2023
Response from Front Desk on 24 Oct 2023
thank you for your feedback

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Front Desk on 10 Nov 2023
Thank you for your review.

10/10 Excellent

Roger

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The decorating and furnishings were awesome. Beds good and easy to get to the Motel.
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Thank you for your review.

8/10 Good

Clarence, Kutztown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of lake & mountains Close to NP entrance
Stayed 3 nights in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was top notch. Beautifully decorated rooms and hotel. Well above and beyond other places I've stayed.
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your review

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
I wasn’t happy that the coffee pot in lobby was always empty. Restaurants on site had no options for vegan or even vegetarian customers
Stayed 3 nights in Oct 2023
Response from Front Desk on 18 Oct 2023
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Front Desk on 17 Oct 2023
Thank you