Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express Hotel & Suites Grand Island, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Grand Island, an IHG Hotel
3404 W Faidley Ave, Grand Island, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 528 reviews" "
Rating 8 - Good. 111 out of 528 reviews" "
Rating 6 - Okay. 31 out of 528 reviews" "
Rating 4 - Poor. 15 out of 528 reviews" "
Rating 2 - Terrible. 18 out of 528 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Elizabeth

Stayed 1 night in Apr 2024
Response from Jordan on 7 May 2024
Thanks!

2/10 Terrible

Air

Disliked: Cleanliness
I was constantly smashing earwigs in the room. Makes it kinda hard to sleep after that.
Stayed 4 nights in Apr 2024
Response from Jordan on 22 Apr 2024
Valued guest,I checked the room you stayed in thoroughly for signs of bugs of any kind and could not find anything. Are you sure this experience took place at the Holiday Inn Express in Grand Island?

10/10 Excellent

Rosemary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming. Room was very clean
Stayed 1 night in Apr 2024
Response from Jordan on 12 Apr 2024
Thank you, we're glad you enjoyed your stay!

10/10 Excellent

Trent, Jamestown

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Jordan on 12 Apr 2024
Thank you!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Jordan on 5 Apr 2024
Thank you!

10/10 Excellent

ian, portage

Travelled with partner
Nice. Clean, friendly staff, good breakfast.
Stayed 1 night in Mar 2024
Response from Jordan on 25 Mar 2024
Thank you! We're glad you had an excellent stay!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Jordan on 25 Mar 2024
Thank you!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The front desk staff was friendly and incredibly helpful. The breakfast was good and the room was clean and ready for me. I loved some of the smaller details in the room like the night lights in the bathroom and the wall hooks over a nice long bench to put my suitcases. Those small things have ensured I'll stay there again next time I'm in town.
Stayed 1 night in Mar 2024
Response from Jordan on 12 Mar 2024
Wow, looks like you had a great stay! Thanks for the review and we're looking forward to your next visit!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jordan on 17 Feb 2024
Thank you! We're glad you had an excellent stay!

8/10 Good

William

Good
Stayed 1 night in Jan 2024
Response from Jordan on 16 Feb 2024
Thanks!

8/10 Good

Vonnie

The lady that was doing breakfast was a little rude. Other than that was nice hotel.
Stayed 1 night in Feb 2024
Response from Jordan on 13 Feb 2024
Thank you for filling out this survey! We take all feedback seriously and we will look into the matter you addressed.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
friendly service
Stayed 1 night in Feb 2024
Response from Jordan on 5 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Wil

Stayed 1 night in Jan 2024
Response from Jordan on 5 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Jordan on 5 Feb 2024
Thanks!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our short stay
We arrived quite late and the check in was fast and efficient and the young lady behind the desk was very helpful and friendly. We were only there for a night and would come back. The breakfast buffet was very nice. Not your continental breakfast. A good experience.
Stayed 1 night in Jan 2024
Response from Jordan on 5 Feb 2024
We're glad you were able to enjoy your short visit!

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023
Response from Jordan on 24 Dec 2023
Thank you!

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again. Clean, comfortable, convenient and nice to be welcomed with a little bag of popcorn at checkin.
Stayed 1 night in Nov 2023
Response from Jordan on 28 Nov 2023
Thank you! We're glad you enjoyed your stay and the popcorn!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, with room darkening window shades, comfortable bed and pillows. Only negative was breakfast: Hard biscuits, average gravy, yucky scrambled eggs. Positives: Good coffee, fresh fruit, yogurt. I'd stay again, but seek breakfast elsewhere.
Stayed 1 night in Nov 2023
Response from Jordan on 20 Nov 2023
Thank you for completing this survey! We're sorry you didn't enjoy our breakfast, but glad you enjoyed everything else!

2/10 Terrible

Kathleen

Stayed 1 night in Nov 2023
Response from Jordan on 19 Nov 2023
We're sorry you didn't enjoy your stay, but hope you'll give us another chance in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023
Response from Jordan on 14 Nov 2023
Thank you! We're glad your stay was very nice!

10/10 Excellent

Cholanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Jordan on 6 Nov 2023
Thank you!

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jordan on 6 Nov 2023
Thank you!

10/10 Excellent

Tara

Stayed 4 nights in Oct 2023
Response from Jordan on 14 Nov 2023
Thank you!

10/10 Excellent

Connie

Travelled with family
Liked: Staff & service, property conditions & facilities
The only thing that wasn't up to the standard I have for an IHG property was breakfast. The omelet was cold and tough as were the biscuits.
Stayed 1 night in Oct 2023
Response from Jordan on 15 Oct 2023
Thank you for taking the time to complete this survey! We're sorry you had a negative breakfast experience, but we hope you give us another chance to prove that breakfast experience was an exception, not the rule!

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023
Response from Jordan on 6 Nov 2023
Thank you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Centrally located and easy to find.
Stayed 1 night in Oct 2023
Response from Jordan on 10 Oct 2023
Thank you! We're glad you enjoyed our location, but more importantly we're glad you enjoyed our stay!

10/10 Excellent

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from I-8,but plenty of food and shopping in the immediate vicinity. Friendly, clean and quiet.
Stayed 1 night in Sep 2023
Response from Jordan on 2 Oct 2023
Thank you! We're sorry we're not closer to I-80, but glad you enjoyed your stay anyway!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, they even offered snacks when we checked in and had a goodie basket in our room. Beds were very comfortable, the whole place was clean, and the breakfast was great. I would definitely recommend staying here and will stay again if back in Grand Island.
Stayed 3 nights in Sep 2023
Response from Jordan on 26 Sept 2023
Thank you so much for completing this survey! We're glad you enjoyed your snacks and your stay and hope to see you again sometime!

10/10 Excellent

Carlotta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jordan on 20 Sept 2023
Thank you!

10/10 Excellent

Angela

Stayed 2 nights in May 2023
Response from Jordan on 18 Sept 2023
Thank you for taking the time to complete this survey! We really appreciate it!

10/10 Excellent

BEVERLY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023
Response from Jordan on 18 Sept 2023
Thank you! Hope to see you again sometime!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jordan on 12 Sept 2023
Thank you! We hope to see you again sometime!

4/10 Poor

Shannon

Travelled with family
It was nice they gave us water and cookies
Stayed 1 night in Sep 2023
Response from Jordan on 12 Sept 2023
Thank you! We're glad you enjoyed your water and cookies!

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Jordan on 12 Sept 2023
Thank you! We're glad you had an excellent stay!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jordan on 6 Sept 2023
Thank you for letting us know about your excellent stay!

10/10 Excellent

Carrie

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. I’ll stay here again
Stayed 2 nights in Aug 2023
Response from Jordan on 5 Sept 2023
Thank you! We look forward to your next stay!

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Definitely worth the stay.
Stayed 1 night in Sep 2023
Response from Jordan on 2 Sept 2023
Thank you! We're glad you enjoyed your stay and we hope to see you again sometime!

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jordan on 22 Aug 2023
Thank you!

2/10 Terrible

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023
Response from Jordan on 15 Aug 2023
Thank you for your review.

8/10 Good

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worked out well for my family
Stayed 1 night in Jul 2023
Response from Jordan on 28 Jul 2023
Thank you!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place Breakfast was top notch
Stayed 1 night in Jul 2023
Response from Jordan on 26 Jul 2023
Thank you!

8/10 Good

Jose

Stayed 1 night in Jul 2023
Response from Jordan on 9 Aug 2023
Thank you!

10/10 Excellent

David

Stayed 2 nights in Jun 2023
Response from Jordan on 26 Jul 2023
Thank you!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jordan on 15 Jun 2023
Thank you!

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Jun 2023
Response from Jordan on 12 Jun 2023
Thank you!

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from Jordan on 12 Jun 2023
Thank you!

10/10 Excellent

Roderick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, bed was soft and shower head was awesome!!
Stayed 4 nights in May 2023
Response from Jordan on 7 Jun 2023
Thank you!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Class Reunion stay in Grand Island NE
Our stay at the Holiday Inn Express in Grand Island NE was excellent. The addition of the manager’s reception on Monday-Thursday was a nice treat. Our room was very nice, clean and comfortable. Checkin was smooth and breakfast was great. Our favorite place to stay in GI.
Stayed 4 nights in May 2023
Response from Jordan on 30 May 2023
Thank you!

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very comfortable
Stayed 1 night in May 2023
Response from Jordan on 10 May 2023
Thank you!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jordan on 10 May 2023
Thank you!