Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please know that your incident has been promptly reported to our claims department and due to the holiday weekend caused a delay. They were to have reached out to for further steps in this matter.

We are sorry to hear about your experience with breakfast and how we fell short in our product and service.We wish we could have had the opportunity to replace your breakfast with fresh food. There has been a claim submitted to Expedia to reimburse you for your breakfast that per-purchased with your booking. Please know that the refund can take 5-7 business days.

Greeting Lucia, I am so sorry that you were impacted by staffing shortage. I appreciate you recognizing this, but sorry we missed timely service. We are getting back to appropriate staffing and hope you visit again so we can really wow you.

Hello Laura, I am so sorry for missing service. It is being looked into why it was missed after multiple requests. I am also sorry about not having some of the amenities available.