The 1st room we were given was not what we booked, double with balcony overlooking pool, we got double with terrace with wall around, air conditioning & fridge didn’t work, furniture very shabby, bathroom dated & loose,dirty grout, changed rooms to over pool but was told very noisy because of school children staying, was still not double but family room, we excepted it until the bathroom flooded when showered, so changed again.
There wasn’t snackbar, poolside bar has advertised & restaurant was not open, except breakfast, bar only open 4pm to 10pm,
Breakfast was poor, hot items were cold, not kept on hotplates, hotel also allowed school children to run around screaming until well past midnight
Overall the hotel was not as advertised & certainly not a 4star standard & think they should warn about noisy children before hand