Triple Room, Balcony | Premium bedding, minibar, in-room safe, individually decorated
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Reviews of Casual Ilbira Granada

4 out of 5
Casual Ilbira Granada
Plaza Fortuny, 6, Granada, Granada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 30 reviews" "
Rating 8 - Good. 6 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney, Bibra Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Expertly managed. Close to Cathedral and Royal Chapel. Bus stop for Alahambra right outside.
Stayed 3 nights in May 2024

6/10 Okay

Sandy

Travelled with partner
Liked: Staff & service, amenities
The service was excellent. However, the bathroom consistently had a sewer smell and the air conditioner made a loud noise. Also our view from our balcony was graffiti.
Stayed 2 nights in May 2024

10/10 Excellent

Caron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Marta, welcomed us o. Our arrival at the front desk, she was very helpful explained all sorts of things about the city that we can go see and she gave us a wonderful large room upgrade since it was our 33 anniversary. All the staff very helpful in helping us to book tour and the breakfast was wonderful and not that expensive Again Marta was wonderful. Dr Caron Shake
Stayed 3 nights in May 2024

8/10 Good

Linda, New York

Travelled with partner
Helpful friendly staff, scenic rooftop, nice breakfast. Room was too warm, fan and air conditioning not working well. However opened windows provided cool breeze. Need another luggage rack.
Stayed 2 nights in May 2024
Response from Maria on 7 May 2024
Muchas gracias por su reseña Linda. Como bien dices tenemos unas vistas muy bonitas y nuestro personal es muy atento e intenta ser lo mas servicial posible para que esteis como en casa que es lo mas importante para nosotros. Nuestro servicio de mantenimiento revisara la habitacion en la que os alojasteis para ver que todo este bien con el sistema de ventilacion. Muchas gracias por todo, Maria

10/10 Excellent

MARIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Guest Experience on 7 May 2024
Gracias por compartir tu comentario con nosotros María,Nos alegra mucho saber que has pasado un buen tiempo a nuestro lado y que tu Experiencia Casual haya sido todo un éxito.¡Esperamos volver a verte pronto!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a boutique hotel in a fairly quiet area. It is within walking distance of many sites of interest. The staff extremely welcoming and helpful. The decor is modern and the facilities are in very good condition.
Stayed 3 nights in Apr 2024

10/10 Excellent

Masoud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Only a bit of noise at nights but otherwise very pleasant personnel and good breakfast for reasonable price. We were very happy to stay at this boutique hotel and recommend to anyone who wants to come to Granada.
Stayed 3 nights in Apr 2024
Response from Guest Experience on 3 May 2024
We thank you for sharing your opinion with us Miguel All our staff do their best to make you feel as comfortable as at home, we would love to talk to you about what happened to analyse it and find a solution.We hope to talk to you soon and maybe in the future you will give us a chance again.

2/10 Terrible

Debra

Stayed 2 nights in Apr 2024
Response from Guest Experience on 3 May 2024
Gracias por compartir tu comentario con nosotros Debra,Nos habría gustado saber que no estabais disfrutando al máximo de vuestra experiencia durante vuestra estancia, habríamos actuado inmediatamente para haceros disfrutar a nuestro lado tanto como merecéis.Nos gustaría saber del mismo modo que ha ocurrido para mejorar en ocasiones futuras.Ojalá nos deis una oportunidad en el futuro en cualquiera de nuestros hoteles de España Portugal e Italia.

6/10 Okay

Tania

Travelled with group
Liked: Staff & service
N/A
Stayed 1 night in Mar 2024
Response from Guest Experience on 3 May 2024
Gracias por compartir tu valoración con nosotros Tania,Continuaremos trabajando duro para que tu próxima visita sea perfecta.Esperamos volver a verte.

10/10 Excellent

Xing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience staying at this hotel. The staff was incredibly friendly and accommodating, and the room was clean and comfortable. The location was perfect, with easy access to nearby attractions. I especially appreciated the thoughtful gesture of providing a room with a loft for my children, which they absolutely loved. I highly recommend this hotel to anyone visiting the area!
Stayed 2 nights in Feb 2024
Response from Andrea on 18 Mar 2024
Dear Xing,Thank you for taking a minute of your time to leave us a review. We are very happy to have been part of your experience in Granada during a stay as long as yours. We hope you take a little piece of us and the city of the Alhambra with you wherever you go and we look forward to seeing you again soon! Best regards, Andrea Fernández Reception

10/10 Excellent

J C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best I could have imagined.
What a delightful hotel, fully up-to-date, yet in a historical building. Friendly staff that offered tourist and dining suggestions. Central location. Couldn't have been more pleased.
Stayed 1 night in Feb 2024
Response from Marta on 18 Mar 2024
Thank you very much for sharing your opinion.You don't know how happy we are to know that your Casual experience was so pleasant. We look forward to welcoming you again very soon. Best regards, Marta, Reception

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable el personal
Stayed 3 nights in Apr 2024
Response from Ángel Martínez on 5 May 2024
¡Hola Yolanda! Muchas gracias por tus amables palabras sobre nosotros. Estamos muy contentos de saber que tu estancia fue increíble y que disfrutaste de nuestra simpatía. Esperamos volver a verte pronto. Un abrazo

10/10 Excellent

Andrej

Stayed 4 nights in Apr 2024

10/10 Excellent

Marilene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons eu la chambre au 4ème étage, juste wow! La vue état parfaite!!
Response from Toni on 18 Mar 2024
Dear Marilene,Thank you for taking a minute of your time to leave us a review. We are very happy to have been part of your experience in Granada during a stay as long as yours. We hope you take a little piece of us and the city of the Alhambra with you wherever you go and we look forward to seeing you again soon!Best regards,.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Marta on 18 Mar 2024
Dear David,Thank you very much for sharing your opinion. You don't know how happy we are to know that your Casual experience was so pleasant. We look forward to welcoming you again very soon. Best regards, Marta, Reception

8/10 Good

ISMAEL

Stayed 3 nights in Dec 2023
Response from Marta on 19 Mar 2024
Hola Ismael,muchas gracias por su calificación.Estamos deseando tenerlo de vuelta.Un fuerte saludo,

10/10 Excellent

hicham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, céntrico Fantástico
Stayed 2 nights in Dec 2023
Response from Marta on 19 Mar 2024
Dear Hicham,Thank you very much for sharing your opinion. You don't know how happy we are to know that your Casual experience was so pleasant. We look forward to welcoming you again very soon. Best regards, Marta, Reception