Dear ,Thank you for sharing a review in Booking about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear Ross,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.Happy you enjoyed your stay with us!We are surprised by your comment about the location of the hotel, since most of our clients know and appreciate the place where we are and take advantage of this to enjoy the peace and tranquility of the area, which contrasts with the constant hustle and bustle of the areas more touristy of Maspalomas.It was a pleasure to have you here and we would love to welcome you back in the future!Kind regards,Public Relations

Dear Deborah,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear Katarzyna,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear ,Thank you for sharing a review in Expedia about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear Antonia,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are surprised by your comment about the location of the hotel, since most of our clients know and appreciate the place where we are and take advantage of this to enjoy the peace and tranquility of the area, which contrasts with the constant hustle and bustle of the areas more touristy of Maspalomas.However, for the more adventorous guests, we offer daily buses that go to the main areas, where you can have a nice walk around.We take notes of your tea facilities feedback in order to improve our services.It was a pleasure to have you here and we would love to welcome you back in the future!Kind regards,Public Relations

Dear Craig,Thank you for evaluating your stay with us.We are glad that you enjoyed our hotel and we thank you for your good evaluation.We hope to see you again!Sincerely,Kumara Serenoa by Lopesan Hotels

Dear Mr. John,First of all, we would like to thank you for taking part of your precious time to reviewing your stay with us.The evaluations and comments of all our clients are important to us, as it allows us to know in which aspects we must improve and in which to continue working in the same line.In this sense, we are pleased to read that your experience with us has been gratifying and that you have been able to enjoy your vacation at our hotel.We look forward to welcoming you back to our hotel!Sincerely,Kumara Serenoa by Lopesan Hotels

Dear Mrs. Lisa,We thank you for taking the time to assess her stay with us.We are glad to know that our services have been up to the task and that you have been able to enjoy your vacation in our hotel because for us it is the most important thing.We hope you choose us again on your next visit to Gran Canaria.Sincerely,Hotels Kumara Serenoa by Lopesan

Dear Michael Joseph,Thank you for your feedback on Kumara Serenoa by Lopesan Hotels.I am deeply sorry to read that your expectations were not reached for your stay with us .Our guest's feedback is highly valued as is the only tool we have to continue to improve our service. I am truly disappointed to know how this was not accomplished with you and I would like to apologie for any inconvenience caused.we would like to inform you that your comments will be passed on to the relevant department.Kind Regards,Kumara Serenoa by Lopesan Hotels

Dear Dhruven , Acting as a second home for our visitors is a great responsibility for us. Our desire is that everything should be perfect so that our guests’ only concern is enjoying both the hotel and this beautiful island. Comments such as yours encourage us to continue, to keep working hard, reminding us that the work is worth it. We are happy that your time with us met your expectations and we hope that it will not be too long until we see you again. Thank you.

Dear Raminder, We appreciate you taking the time to rate and review us on Expedia. Thank you very much for the words dedicated to our colleagues, this helps us to continue working with motivation. We would like to inform you that as you have booked half board drinks are not included, including water as in the Canary Islands we have to drink bottled water and this has a cost. Clients who have booked all inclusive have drinks included, we are sorry for the misunderstanding. We would be delighted to welcome you again at the hotel and we are at your disposal for any information or suggestions you may need. Kind regards,

Dear Kirsty, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers . We hope that we will see you again at the hotel. Kind regards,

Dear Neil, Firstly we would like to thank you for the comments you made concerning our staff. It has been a pleasure, as always, to have had you staying at the hotel. We are pleased that you continue to count on us and that you have enjoyed your stay again. We hope that this link between us continues in the future and that we can enjoy your company again soon. Kind regards,

Dear Raymond, Thank you for the time it took to comment and rate your experience with us. The kitchen team appreciates your comments regarding the food, it is very important for them that the guests are happy with the hotel’s food. We are pleased that you enjoyed your stay with us and we hope to see you again the next time you visit the island. With kind regards, Kumara Serenoa by Lopesan Hotels

Dear John, First of all we would like to thank you very much for having chosen the Kumara Serenoa for your recent stay in the south of Gran Canaria and also for letting us know your opinion . We deeply regret not having met all your expectations and we would like to apologize for any inconvenience during your stay. we apologise if during check in we were not able to give you all the necessary information, but we would also like to remind you that we are available 24 hours a day for any questions you may have. We Would like to inform you that our breakfast ends at 10:30h, as we have to clean and prepare the restaurant for both snack service and lunch.We are sorry to hear that we did not meet your expectations for breakfast but we assure you that we offer the highest quality to our guests. On the other side, we do not charge for the sunbeds, the bali beds it is true that the have a extra charge but we offer them with a special service of champagne, fruits and food. We would like to thank you very much for your detailed feedback and the constructive criticism which helps us to improve our standards and we would like to inform you as well that all your comments will be passed on to the Management and to the relevant departments. It would have been nice if we could have had the chance to talk with you personally. We hope to welcome you in future back again, to have the chance to correct the experience you have taken. Kind regards, Kumara Serenoa

Dear Neil, Thank you very much for choosing Kumara Serenoa by Lopesan Hotels for your holiday on Gran Canaria. We are glad you felt our service was excellent. We hope we can welcome you again very soon. Kind regards,

Dear Julian, Thank you for the time it took to comment and rate your experience with us. The kitchen team appreciates your comments regarding the food, it is very important for them that the guests are happy with the hotel’s food. Regarding your comment about our beds, we already informed expedia to correct this information. We are pleased that you enjoyed your stay with us and we hope to see you again the next time you visit the island. With kind regards, Kumara Serenoa by Lopesan Hotels

Dear Jack, Thank you for sharing your experience with other users. It is certainly very helpful to know what other travellers think about us. For our part, we are happy that you enjoyed a pleasant stay with us and we hope to see you again soon in the hotel. With kind regards, Kumara Serenoa by Lopesan Hotels

Dear Flora, Thank you for the time it took to comment and rate your experience with us. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. We are entirely at your disposal for any questions that may occur to you. Kind regards, Kumara Serenoa by Lopesan Hotels

Dear Simon, Thank you for your feedback and for your positive comments regarding your stay at Kumara Serenoa by Lopesan Hotels. Please let us inform you the beds (doble or single) are upon availability. On the other hand, in Lopesan, the safe has an extra cost, as in many hotels around the world. Kind regards,

Dear Simon, Thank you so much for your confidence and for choosing Kumara Serenoa as your holiday resort. We are glad to hear you enjoyed your holiday with us and we also look forward to seeing you again very soon. Kind regards,

Sehr geehrte Marco,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Sidsel,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to read your appreciation about the kindness and attention of our staff, who with their dedication and professionalism, do everything possible to offer an impeccable service to our clients.Were thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience.It was a pleasure to have you here and dont hesitate to let us know if we can be helpful in anyway.Kind regards,Public Relations

Sehr geehrte Magdalena,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Adrianus,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.The sunloungers are complimentary for our guests while the balibeds are chargable as part of a premium experience.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear Ulrica,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are sorry that we did not meet your cleaning standards and would have loved to hear from you directly during your stay to discuss and clarify everything on the spot.About insects, having large garden spaces and living on an island with a tropical climate means that on specific occasions they can enter the room. The hotel carries out periodic fumigation controls certified by a specialized company, but it may happen that in isolated cases occur occasionally. You can read in the comments on this portal that this type of event does not usually occur in this hotel, so it is not a cleanliness problem but rather the characteristics of the destination and the climate. Even so, we are always alert to prevent this from causing inconvenience to our customers.We are sorry you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future.Kind regards,Public Relations

Chère Madame Anne Caroline,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Au plaisir,Relations publiques

Gentilissimo Fabio, Grazie mille per il commento che ha voluto compartire circa la sua permanenza nel nostro hotel. É un piacere leggere che ha apprezzato la nostra struttura. Terremo in considerazione il suo prezioso consiglio e lo faremo presente al dipartimento interessato. Speriamo di rivedervi presto! Un saluto. RRPP

Dear Mathias,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are very sorry to hear that we didnt reach your standards in regards of the quality and variety of the food.Balinese beds are a premium alternative to sunbeds for clients who want to enjoy a much more luxurious and pleasant stay. They are offered for a special price of 20, in which we include a bottle of cava, for even greater enjoyment.Once again we apologise you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future, so we make it up to you. Kind regards,Public Relations

Sehr geehrte Jorg,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Es tut uns leid zu hören, dass Sie mit dem angebotenen Buffetservice nicht vollständig zufrieden waren, und wir nehmen alle Ihre Kommentare zur Kenntnis, damit wir den Service verbessern können.Es tut uns leid, dass Sie während Ihres Aufenthaltes nicht vollständig zufrieden waren und zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie sich entscheiden, in Zukunft wiederzukommen.Mit freundlichen Grüße,Öffentlichkeitsarbeit