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Reviews of Apartamentos Monteparaiso

3 out of 5
Apartamentos Monteparaiso
Calle Isla De Lobos No. 2, Mogan, Gran Canaria

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 128 reviews" "
Rating 8 - Good. 54 out of 128 reviews" "
Rating 6 - Okay. 24 out of 128 reviews" "
Rating 4 - Poor. 14 out of 128 reviews" "
Rating 2 - Terrible. 8 out of 128 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Terrible apartments so out dated and old , apartment was so small and narrow luckily we only had to stay 1 night !
Stayed 1 night in Dec 2019
Response from Community Manager on 6 Jan 2020
Dear Guest, We thank you for the time dedicated to publish your opinion about Monte Paraíso Apartments. We have taken notes of your comments on the need for renovation, to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Staff were excellent very pleasant and helpful. However long wait and queues to get into restaurant spoil the dining experience. They would not let you in until they went away and set a table. This happened with every group. As a consequence of the long wait often the coffee machines were switched off at 10 even though we had been waiting. Just a twerk of the system woul make it much more pleasurable.
Stayed 7 nights in Oct 2019
Response from Community Manager on 8 Nov 2019
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraiso Apartments. Thank you for praising our staff. It is a pleasure to check that you enjoyed your holidays with us. On the other hand, we have taken notes of your comments on the Restaurant procedures and waiting time, to study how we can improve our services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Community Manager on 8 Nov 2019
Dear Debra, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

4/10 Poor

David

Disliked: Cleanliness, staff & service
Not what you pay for and stink on walk way
Awful. Firstly if you look at reviews from 2018 people complained about wi for at hotel. Answer was working on it Guess what we never got wi do for 7 days asked reception. Same answer so it’s a con you won’t get any WiFi at all When walking from reception to room area it’s full of cats and stinking of cat p... cleaning ladies very polite and helpful Pool clean and has safety people. Small very small like away from main pool.
Stayed 7 nights in Oct 2019
Response from Community Manager on 8 Nov 2019
Dear David, We thank you for the time dedicated to publish your opinion about Monte Paraiso Apartments. Thank you for praising our staff and main swimming pool. On the other hand, we have taken notes of your comments on the WiFi connection, smells and cats location, to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Community Manager on 8 Nov 2019
Dear Katie, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities
Infested with cockroaches, got moved 3 times still tortured.
Stayed 14 nights in Sep 2019
Response from Community Manager on 20 Sept 2019
Dear Guest, We thank you for the time dedicated to publish your opinion about Monte Paraiso Apartments. We have taken notes of your comments on the presence of cockroaches, in order to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your full satisfaction this time. Kind Regards, Apartamentos Monte Paraiso Riversun-Touristic

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Community Manager on 1 Apr 2019
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraiso Riversun-Touristic

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very clean, the staff very friendly and the view was fantastic, also only a few steps away from the Europa centre for shops pubs and restaurants.
Stayed 4 nights in Mar 2019
Response from Community Manager on 22 Mar 2019
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraiso Apartments. Thank you for praising our staff, service, views and location It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraiso Riversun – Touristic

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place, location to Europa the best.
Stayed 4 nights in Feb 2019
Response from Community Manager on 1 Mar 2019
Dear Guest, We are very thankful after reading your review about your stay at the Monte Paraiso Apartments. Thank you for praising our location. It is a pleasure to check that you enjoyed your holidays with us and that you do recommend it to other families. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraiso Riversun – Touristic

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2018
Response from Monteparaiso Apartments / Riversun-Touristic on 6 Jan 2019
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is strong motivation for our dedicated team. Kind Regards, Monteparaiso Apartments Riversun-Touristic

8/10 Good

Stefan G., Täby/Sweden

Nice place, though a bit faar from the beach
Have been here before. Nice apartment but not everything of what was promised to be there, existed; as a coffemaker and a TV in funktion. Also was the apartment not fully equipped for 3 persons (which we had paid for); for example did we have to fight for a week to get a third balcony chair. The same thing relating to an extra key to the apartment. On the other hand, was the daily cleaning of the apartment excellent done. We could live with those shortcomings, but were very stressed not to be able to come in contact with the owner (Riosol/Riversun), when we 3 days before arrival tried to get confirmation of our booking. They didn’t answeer our questions on Homeaway’s website. That is a problem which makes us doubtful if we dare to book through Homeaway in the future.
Stayed 14 nights in Nov 2018

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Very good Nice weather Good for family My kids enjoy Perfect place for holiday
Stayed 6 nights in Jan 2018

6/10 Okay

Peter, Birmingham

Liked: Cleanliness
Disliked: Staff & service
August 2017
Nice room with a good view. Apart from the pool there are no facilities at this hotel. Reception was never open and all interaction was with the sister hotel next door. Good pool area and not too crowded and maid service was very good,
Stayed 7 nights in Jul 2017
Response from Community Manager on 10 Oct 2017
We thank our guest and author of this review for recommending us and for the time dedicated to publish his opinion about MonteParaiso Apartments. I really appreciate these kind words and I will be sure to pass on this feedback to the maids team here. We pride ourselves on our Staff and I am happy to read that they contributed in making this holiday a success. It also pleases me to see that our guests were able to make the most of our location and also able to appreciate our Apartments and the outstanding views they provide. Kind Regards, Lorenzo Sentís Community Manager Riversun-Touristic

10/10 Excellent

Amber, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with perfect view.
I like this place. It's not fancy, but really good. It's quite, clean and nice. Next time when we go on a holiday, I can guarantee that we will be staying there.
#laspalmas

4/10 Poor

Roar

Disliked: Cleanliness, room comfort
Veldig slitt hotell.
Hyggelige folk i resepsjonen. Hyggelige folk som jobbet på hele hotellet. Men hotellet er fryktelig slitt. Tror ikke det er gjort noen verdens ting av renovasjon der på de siste 30 år. Mye fyllerør og nattebråk på hotellet også. Kan funke for en som reiser alene. Men, ville aldri hatt med familien min hit.
Stayed 5 nights in Jan 2024
Response from Community Manager on 26 Jan 2024
Dear RoarThank you for evaluating our services and facilities and choosing Monteparaíso as your destination in Gran Canaria.Thank you for praising our staff.We have taken note of your comments on the need to renovate our facilities and reduce the noise to study how we can improve the experience for our guests. Your feedback is critical to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time.We will be happy to receive you again with a big smile. Kind Regards,Apartamentos MonteparaísoRiversun-Touristic

10/10 Excellent

Thor Aage

Stayed 2 nights in Nov 2023
Response from Community Manager on 15 Jan 2024
Dear Thor,We thank you for your rating and the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests expectations, as this is a strong motivation for our dedicated team. Kind Regards,Apartamentos MonteparaísoRiversun-Touristic

4/10 Poor

Hans

Stayed 1 night in Feb 2023
Response from Community Manager on 9 Aug 2023
Dear Hans,We thank you for taking the time to review your stay.By the score of your review, we infer you think some aspects of our service could improve. We would be so grateful to know more about these areas to improve them. Kind Regards,Apartamentos MonteparaísoRiversun-Touristic

2/10 Terrible

Maria jennifer

Disliked: Property conditions & facilities
No me gustó porque habia mucho ruido, personas haciendo fiestas a las 2 de la mañana y el personal de recepción no hacia caso, tuvimos que llamar 4 veces para que vinieran a llamarles la atención. Estuvimos 1 dia sin agua caliente, habian cagadas de ratón por los muebles de la cocina y muchas cucarachas. Lo único bueno fue el trato del personal de limpiezas, por lo demás, todo muy mal. De fianza te cobran 150€ cuando el apartamento estaba echo un asco.
Stayed 3 nights in Jul 2023
Response from Community Manager on 28 Jul 2023
Estimada María Jennifer,Le agradecemos el tiempo empleado en publicar su opinión.Gracias por alabar a nuestro personal.Tomamos nota de sus apreciaciones sobre el ruido generado por otros huéspedes, el agua caliente, la fianza y la necesidad de eliminar los insectos. Estudiaremos medidas encaminadas a mejorar la satisfacción de nuestros huéspedes.Una vez más le agradecemos sus comentarios que nos ayudan enormemente a mejorar nuestro servicio.Saludos cordiales,Apartamentos MonteparaísoRiversun – Touristic

4/10 Poor

Arisleida

Al llegar me pedían una fianza de 150€, la cual no aboné, dado que al realizar la reserva debes indicar los datos de la tarjeta bancaria y cabe destacar que en las condiciones de la reserva tampoco informaban sobre entregar una fianza. En el comprobante de la reserva, así como también lo indica la pagina web, la salida es a las 12:00, nos hicieron abandonar las instalaciones a las 10:00. En varias ocasiones intenté contactar con el alojamiento por teléfono y no fue posible, también les envíe correos electrónicos y nunca recibí respuesta. El personal de la recepción no es agradable con el trato al cliente.
Stayed 2 nights in Jul 2023
Response from Community Manager on 25 Jul 2023
Estimada Arisleida,Le agradecemos el tiempo empleado en publicar su opinión.Tomamos nota de sus apreciaciones sobre la fianza, la hora de salida y la atención de nuestro personal de recepción. Estudiaremos medidas encaminadas a mejorar nuestras instalaciones y por ende la satisfacción de nuestros huéspedes.Saludos cordiales,Apartamentos MonteparaisoRiversun – Touristic

8/10 Good

Petri

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Dec 2022
Response from Community Manager on 23 Feb 2023
Dear Petri,We thank you for your rating and for the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests expectations, this is a strong motivation for our dedicated team.Kind Regards,Apartamentos MonteparaísoRiversun-Touristic

10/10 Excellent

Oddmund

Stayed 2 nights in Nov 2022
Response from Community Manager on 28 Nov 2022
Dear Oddmund,We thank you for your rating and for the time dedicated to publishing it. We are always glad to know that the experience we provide meets our guests expectations, this is a strong motivation for our dedicated team. Kind Regards,Apartamentos MonteparaísoRiversun-Touristic

8/10 Good

Hans Henrik

Travelled with family
Montepareiso Lejlighed med udsigt
Havde et dejligt ophold på Montepareiso. En ok lejlighed med en fantastisk udsigt over Puerto Rico by og havn samt ikke mindst havet. Komplekset virker noget slidt og trænger til renovering, men samlet set et godt ophold med adgang til nabohotellets (RioSol) faciliteter
Udsigt fra lejligheden
Stayed 11 nights in Jan 2022
Response from Community Manager on 3 Feb 2022
Dear Hans, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our view. It is a pleasure to check that you enjoyed your holidays with us. We have taken notes of your comments on the need for renovating our facilities to study how we can make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Helt ok for kort periode.
Flott resepsjon og bassengområde osv. men liten og gammel leilighet. Veldig enkelt. Langt å gå til rommet etter innsjekking og masse trapper. Tungt å løfte koffertene opp og ned. Hotellet ligger for øvrig helt øverst oppe i fjellene, tar cirka 17 minutter å gå ned til sentrum. Anbefaler leiebil. Ellers nydelig utsikt! Fin buffet. Rommet vårt var koblet til en nyere hotell avdeling, det trakk opp hele opplevelsen.
Stayed 1 night in Jan 2022
Response from Community Manager on 6 Jan 2022
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our buffet restaurant, reception, pool area, and views. It is a pleasure to check that you enjoyed your holidays with us. We have taken notes of your comments on the need for renovating our Apartments to study how we can improve our facilities to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Randi Helen

Liked: Cleanliness
Kun greit nok
Vi fikk rom med morgensol. Helt greie leiligheter. Men kunne trenge en oppussing. Ingen form for såpe i leil. Det eneste som var rett ille var stanken på utsiden!! Det var i tillegg dopapir i trærne og det luktet ordentlig sterk kloakk
Stayed 11 nights in Nov 2021
Response from Community Manager on 28 Nov 2021
Dear Randi, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. It is a pleasure to check that you enjoyed your holidays with us. On the other hand, we have taken notes of your comments on the smells, soap, and need for renovation, to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important for us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun – Touristic

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness
Pequeños cambios para mejorar
El apartamento realmente tiene una ubicación de lujo, para lo que cuesta está bien, pudieran actualizar el mobiliario y por lo menos poner unos ventiladores en la habitación y ajustar el costo de la habitación de acuerdo a los cambios positivos, lo salva q al frente hay un Hiperdino expréss si no no podrían cobrar mucho, si lo recomiendo pero también recomiendo invertir un dinero para mejorar las instalaciones, la piscina buena pero le falta actualizarla. Otra cosa importante es que deberían bajar el precio por los puestos de estacionamiento por día para q sea más accesible y si colocan una cafetería en donde está la recepción para ofrecer unos bocadillos y café y por supuesto unas cervezas les genera un dinero adicional interesante. El baño está impecable y muy bonito, se ve que le hicieron esos cambios recientemente, si lo recomiendo, y si volvería a ir.
Stayed 3 nights in Aug 2021

8/10 Good

Khalida

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Gjertrud B

Liked: Cleanliness, staff & service, room comfort
Morgensol
Overnattet en natt. Komfortabel seng, men små rom om man skal være flere personer. Solrikt ved bassenget om ettermiddagen og nydelig morgensol i leiligheten.
Stayed 1 night in Mar 2020

6/10 Okay

Hanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Community Manager on 9 Mar 2020
Dear Hanne, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rolig hotell med flott utsikt og kort vei til Europasenteret. Tilgang til alle de fine fasilitetene på hotell Riosol.
Stayed 12 nights in Feb 2020
Response from Community Manager on 27 Feb 2020
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our quiet atmosphere, location, amenities, and location. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun – Touristic

10/10 Excellent

Jette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Community Manager on 27 Feb 2020
Dear Jette, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from Community Manager on 23 Feb 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Community Manager on 16 Feb 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations; this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Community Manager on 16 Feb 2020
Dear Tommy, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations; this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hyvät vastaanotto tilat todella runsas aamupala, todella avulias henkilökunta. Huoneessa ei toiminut liesi muuten hintansa arvoinen
Stayed 7 nights in Jan 2020
Response from Community Manager on 16 Feb 2020
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our staff, reception, breakfast, and good value for money. It is a pleasure to check that you enjoyed your holidays with us. On the other hand, we have taken notes of your comments on the stove, to study how we can improve our facilities to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

4/10 Poor

Magne

Disliked: Cleanliness, property conditions & facilities
OBS OBS !!!!!
Bodde på hotellet i 14 dager. Fikk først et rom der det krydde av småmaur på bad og kjøkken. Solen forsvant på terrassen klokka to på dagen. Kjøkkenet var svært dårlig utstyrt. Vannkoker i uorden og det manglet bestikk, nedslitte senger. Klaget på dette i resepsjonen. Ble derfor tilbudt et annet rom som var bedre utstyrt med litt mer sol. Men her fikk vi oss en annen overraskelse. Vi var langt ifra alene i leiligheten fordi det krydde av små og store kakerlakker på bad,kjøkken og soverom. Etter mitt syn burde hotellet blitt stengt og helsetilsynet koblet inn.. Betalte over 17000 kr for 14 dager. Vurderte underveis å finne oss et annet og bedre hotell, men valgte å fortsette å bo der å ikke bruke dyrbar tid til å få i stand en bedre løsning.. Lurer på om Hotels.com vil ta ansvar for dette skammelige tilbudet de ga oss.
Stayed 14 nights in Dec 2019
Response from Community Manager on 16 Feb 2020
Dear Magne, Thank you for your review of Monte Paraiso Apartments. First of all, we would like to offer our apologies for the inconvenience you had with some cockroaches in the Apartment, but as you surely noticed, Monte Paraiso Apartments are surrounded by beautiful trees, flowers, gardens and as we do not like to use strong polluting poisons against the nature, yes sometimes they manage to get into an Apartment. Though we can understand that for any visitor from a colder country, cockroaches can be rare and exotic creatures, it would be well-nigh impossible for any accommodation in the Canary Islands to guarantee the absence of them as they are endemic of this subtropical area. However, any Hotel that scores well in the reviews will be bound to have a good spraying programme and the only time you'd be likely to experience problems is if the spraying is about to be redone. Our Sprays and programmes have improved vastly over the last 10 years and there are fewer problems nowadays within our premises, although there are as many cockroaches on the island. Please note that though evidence of cockroaches is a sign that the spray is no longer keeping them at bay; it says absolutely nothing about whether a Hotel is clean or dirty. In the residential areas, the councils have to spray communal areas regularly, and so does every householder. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok til prisen
Vi vidste vi kom ned til en lejlighed af ældre dato. Toilet og bad var i fin stand og med stik til el artikler i rummet. Køkken/al rum var ok der manglede dog skærebræt i køkken. Køleskab med lille frys et stort plus. Sovesofa med udtræksseng under til ungerne fungerede fint. Fin lille terrasse med morgensol og til hen midt på eftermiddagen ( i januar) dog kun et bord og 2 stole derude. Negativt: komplekset er meget lydt og der kan høres alt fra naboens tv til musik fra omkringliggende diskoteker. Poolen er ikke opvarmet og faciliteter (Pools) på det samarbejdende nabohotel hvor man checker ind hotel Riosol, må ikke benyttes
Stayed 9 nights in Jan 2020
Response from Community Manager on 19 Jan 2020
Dear Sandra, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our equipment, and good value for money. On the other hand, we have taken notes of your comments on the noise, and the need for heating the swimming pool, to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

2/10 Terrible

Hege

Stayed 7 nights in Dec 2019

8/10 Good

Ivar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019
Response from Community Manager on 16 Feb 2020
Dear Ivar, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations; this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Dec 2019
Response from Community Manager on 6 Jan 2020
Dear Guest, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 14 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Vasken på badet var nesten tett. Løse håndtak på skap og skuffe. Defekt hengsel på overskap kjøkken. Manglet også lys på balkong. Godt med kjøkkenutstyr. Savnet kaffetrakter
Stayed 14 nights in Nov 2019
Response from Community Manager on 7 Dec 2019
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. We have taken notes of your comments on the maintenance, and your suggestion for a coffee maker, to study how we can make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

10/10 Excellent

Henriette Alslev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klasse ferie
Et fantastisk sted for en børnefamilie. Mega lækkert mad på Riosol
Stayed 7 nights in Nov 2019
Response from Community Manager on 2 Dec 2019
Dear Henriette, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for praising our food and family friendly service. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun – Touristic

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helt ok. Dette var den 3dje gangen vi har vært der. Nå har de fått orden på WIFI med egen ruter i hver leilighet. Meget bra.
Stayed 21 nights in Nov 2019
Response from Community Manager on 2 Dec 2019
Dear Guest, We are very thankful after reading your review about your stay at Monte Paraíso Apartments. Thank you for your loyalty and also for praising our new Wifi connection. It is a pleasure to check that you enjoyed your holidays with us. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Kind Regards, Apartamentos Monte Paraíso Riversun – Touristic

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'appartamento non rispettava la richiesta, l'ho trovato abbastanza vecchiotto e sporco.
Stayed 4 nights in Nov 2019
Response from Community Managewr on 24 Nov 2019
Dear Guest, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Monte Paraíso Apartments as your destination in Gran Canaria. We have taken notes of your comments on the cleanliness and the need for renovation, to study how we can improve our facilities and services to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic

6/10 Okay

Mattias

Disliked: Staff & service
Stayed 3 nights in Nov 2019
Response from Community Manatger on 24 Nov 2019
Dear Mattias, We thank you for taking the time to review your stay. By the score we have been given in this review, we infer you think there were some aspects of our service to be improved. We would be so grateful to know more about these areas to improve them. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Svein

Liked: Staff & service
Stayed 8 nights in Nov 2019
Response from Community Manager on 24 Nov 2019
Dear Svein, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

8/10 Good

Heidi Tangvik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Community Manager on 8 Nov 2019
Dear Heidi, We thank you for your rating and for the time dedicated to publish it. We are always glad to know that the experience we provide meets our guests´ expectations, this is a strong motivation for our dedicated team. Kind Regards, Apartamentos Monte Paraíso Riversun-Touristic

4/10 Poor

Juan Antonio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel abandonado
Stayed 1 night in Oct 2019
Response from Community Manager on 8 Nov 2019
Dear Juan Antonio, We are very thankful after reading your review about your stay at the Monte Paraíso Apartments. We have taken notes of your comments on the need for better maintenance and renovation of our Apartments, to study how we can improve our facilities to make the experience of our guests much better. Your feedback is very important to us. Thank you very much for letting us know, and we are honestly sorry for not having fulfilled your satisfaction this time. We will be more than happy to receive you again with a big smile. Looking forward to welcoming you soon. Apartamentos Monte Paraíso Riversun – Touristic