Outdoor pool, pool umbrellas, pool loungers
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Reviews of The Star Grand at The Star Gold Coast

5 out of 5
The Star Grand at The Star Gold Coast
8 Casino Drive, Broadbeach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 573 out of 1043 reviews" "
Rating 8 - Good. 243 out of 1043 reviews" "
Rating 6 - Okay. 115 out of 1043 reviews" "
Rating 4 - Poor. 61 out of 1043 reviews" "
Rating 2 - Terrible. 51 out of 1043 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2024

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, not suited for families with children due to limited dining options
Stayed 1 night in May 2024

10/10 Excellent

Cloe

Liked: Amenities
Perfect stay, staff were all so lovely. Room was clean
Stayed 2 nights in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and good environment.
Stayed 1 night in May 2024

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very slow in all interactions and the hotel was not well signposted from the car park (we didn’t know there was a casino). When we arrived we couldn’t find the reception to begin with. Once we did, check in was very slow - the staff member tried to charge me twice and failed to return my passport until I asked for it. The rate we found online on The Star website was cheaper than what reception were trying to charge us, so we had to stand their and book it online at the desk, when it would have been much easier if the staff member could have just honoured the online rate for us at the desk. We were encouraged to sign up for the member club to get free parking but my card was still charged for the parking. Signing up for the club was a tedious process online but we then had to go to the membership desk to collect our card, which was a great inconvenience to the staff working on that desk too. The room itself however, was lovely. Great views, good size beds and very clean. I would revisit the hotel for the rooms and the location but there are definitely improvements that could be made to the operations of the hotel.
Stayed 1 night in May 2024

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mohamad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Apr 2024

8/10 Good

Toni

Liked: Staff & service, property conditions & facilities
Showers had pink mould in grout and underneath the lip of hand basins Road works at front of building and all the barriers around reconstructions happing. Harzardous areas on walking path to get to shopping Also atms only allow $200 withdrawals at a time
Stayed 5 nights in Apr 2024

8/10 Good

G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, convenient
Stayed 2 nights in Apr 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Close to everything. Room size good
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Julie

Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Comfortable beds.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Ekrem Halil

Stayed 5 nights in Mar 2024

4/10 Poor

Carrie-ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I'm sorry, but the only plus was the comfort of the bed and pillows. Had a great sleep. It was our 10th wedding anniversary and upon arrival was just greeted with Happy Anniversary. When we stayed at Mantra South Bank on our 5th Anniversary, they surprised us with a nice bottle of wine and an anniversary balloon. When we ordered room service we only had 4 choices for main on all day menu. Dry cheeseburgers and rubbery toasted sandwich, milkshakes without straws. $82.50 omg. Considering this venue is supposedly up market, we were not impressed at all. Will not be returning.
Stayed 1 night in Mar 2024

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024

6/10 Okay

Lence, Melbourne

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

2/10 Terrible

Elisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff & rooms very old & dated dirty smell
Stayed 3 nights in Feb 2024

4/10 Poor

Andrew

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Great service.
Stayed 1 night in Feb 2024

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely corner apartment. Great view - a little construction that could be seen from the balcony but so much else to look at. A little tweak needed with removing a black scuff on the wall in the bedroom and a few crumbs in the coffee drawer. But we loved it and the best was so, so comfortable like a cloud.
Stayed 1 night in Feb 2024

10/10 Excellent

stephen

Stayed 7 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good atmosphere
Stayed 3 nights in Jan 2024

10/10 Excellent

lisa gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and cleaner xlose to shop and dinning will go again in furture
Stayed 4 nights in Feb 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities very clean and everybody very friendly
Stayed 3 nights in Feb 2024

6/10 Okay

Mick John

Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Luke, Bald Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to everything.
Stayed 1 night in Feb 2024

6/10 Okay

John Murray

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lost luggage for six hours
Stayed 1 night in Feb 2024

10/10 Excellent

Benjamin, Bracken Ridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a weekend stay in a quiet room amongst the bustling Gold Coast. Easy walk to all of the Star amenities, Pacific Fair, the Broadbeach cafes and restaurants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Stayed 7 nights in Jan 2024

10/10 Excellent

Lidio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property providing varied eating options and options.. Lots to see and do, easy walk to the beach and restaurants
Stayed 6 nights in Jan 2024

10/10 Excellent

Shirley

Stayed 2 nights in Jan 2024

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and top class.
Stayed 4 nights in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
the property is very busy and even as a guest could not get dining at reasonable times.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jared

Stayed 1 night in Jan 2024

8/10 Good

Shem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in experience was extremely slow. We were waiting up to 30 minutes before someone would assist us. Multiple staff walking around but no one attended to us or even gave a courteous ‘I won’t be a moment’.
Stayed 1 night in Jan 2024

10/10 Excellent

Mrs christine

Liked: Cleanliness, staff & service, property conditions & facilities
It is a wonderful place to stay with easy access to shops/other dining/beach/pool area
Stayed 3 nights in Jan 2024

10/10 Excellent

Christian

Stayed 2 nights in Jan 2024

10/10 Excellent

Bradley

Stayed 1 night in Jan 2024

4/10 Poor

Sanaz

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine but wouldn’t rush back
The executive king room was spacious & comfortable but not cleaned well enough - there was a lot of hair throughout the room when we arrived, the carpets needed a better vacuum. A nice perk was having access to the exec lounge for drinks & nibbles in the evenings. The pool was extremely busy - not enough lounge chairs & definitely not enough shade for the amount of space around the pool. Many more umbrellas should be put out. Overall, our stay was fine but wouldn’t rush back to stay here.
Stayed 2 nights in Jan 2024

2/10 Terrible

David

disappointed and unnecessarily stressful~
Issue with parking .. constantly tried to charge me, even though they agreed not to... must have happened 4 times... constant grief and chased $40 wrongly...at every turn.. very stressful for what was meant to be a relaxing time! Events put on there for new years eve - mediocre to terrible! they should not put their name to events that are average and expensive.. would not stay there again!
Stayed 9 nights in Dec 2023

10/10 Excellent

Johanna

Stayed 1 night in Dec 2023

10/10 Excellent

Shabab

Stayed 2 nights in Dec 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the star grand. We all enjoyed the pool. Didnt get to experience the pool on the upper level as kids enjoyed the larger pool with music etc. The whole hotel had a beautiful scent through it and was very clean. Breakfast at the harvest was extremely average but its a buffet so its what you'd expect. Kids absolutely loved the chocolate fountain and ice cream for breakfast. So much going on as its almost new years, we loved the hype. Staff were attentive and lovely (with broad shoulders, having to deal with high maintenance people and their silly unwarranted "complaints" staff deserve a medal for having to deal with people like this they handled it so professionally) thanks for making our stay so enjoyable. We would love to come back and stay again next time we are back in the gold coast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Philippa, Martinborough

Stayed 2 nights in Dec 2023