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Reviews of Chancellor Executive Apartments

Chancellor Executive Apartments
19 Lake Street, Varsity Lakes, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 86 out of 182 reviews" "
Rating 8 - Good. 69 out of 182 reviews" "
Rating 6 - Okay. 12 out of 182 reviews" "
Rating 4 - Poor. 12 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Samuel

Stayed 1 night in Apr 2023

10/10 Excellent

Ryon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy appartments, lovely fresh aroma, very helpful staff with an all round pleasant atmosphere also plenty of private parking spaces
Stayed 4 nights in Apr 2023

8/10 Good

Martina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice quiet block, very good price, I booked 2 months before travel. Amenities are very basic, no access to fresh towels or sheets without an additional charge, but there are laundry facilities in the apartment. Very comfortable for a week.
Stayed 6 nights in Oct 2022

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment, friendly staff, ample parking and plenty of food options near by. Bed was comfy, full size fridge, washer and dryer was handy. Onsite pool and gym looked nice although we never used them. Only gripes would be the shower was not designed for tall people and I haven't seen a TV that small in about 15 years.
Stayed 14 nights in Oct 2022
Response from Chancellor Executive Apartments on 24 Oct 2022
Dear Jason, Thank you so much for your kind review!We are delighted that you enjoyed your stay with us and hope to welcome you back sometime in the near future :)

8/10 Good

Guy

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Property in a good location. Parking good. Shops nearby. However, floors, furniture and utensils should be cleaner.
Stayed 7 nights in Sep 2022
Response from Chancellor Executive Apartments on 18 Oct 2022
Dear Guy, Thank you for sharing your review.We are very disheartened to hear that the cleaning wasn’t up to standard during your stay, as this is very important to us. We always want to uphold a high cleaning standard. If there are ever any issues, you can always approach our reception or afterhours staff so that they can arrange additional cleaning or provide you with any further assistance you may require to make your stay more enjoyable. We appreciate your feedback and hope to welcome you back sometime in the near future :)Kind regards,Chancellor Executive Apartments

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Short reception hours but good communication with the keysafe code communicated by email prior to arrival. Spacious 1brm apartment with walk-in robe and large patio leading to the pool area. Unfortunately the good points were let down badly by nearly nonexistent mobile reception made worse by the lack of free, secure wifi. Having to pay (rather exorbitant prices) for a basic necessity that provided no confidence in its security is why I will never return.
Stayed 4 nights in May 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All round excellent accommodation
Stayed 2 nights in Dec 2021

8/10 Good

Dee

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location, walking distance to every convenience. Super quiet complex.
Stayed 1 night in Nov 2021

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, room comfort
great location
nice place with good pool
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Very good experience at any level
Stayed 1 night in Oct 2021

8/10 Good

Franz

Liked: Cleanliness, room comfort
Pleasant
Nothing unusual, simply pleasant
Stayed 3 nights in Jun 2021

8/10 Good

Christine

Liked: Cleanliness, room comfort
Great Stay in Varsity Lakes
The apartment was very comfortable and was well set up. The pool area was really nice. Walking distance to cafes, restaurants and shops. Good position if looking for somewhere to stay in Varsity Lakes.
Stayed 9 nights in Feb 2021

8/10 Good

Craig

Liked: Cleanliness, room comfort
Good Stay but needs a TLC
The staff are very friendly and helpful, we had a few issues our hot water stopped working and took them 2 day to sort it out we stay at the apartment for a month. The dishwasher leeks from to to time as well as the fridge. But overall the place was very comfortable to stay well furnished and the staff were always ready to help.
Stayed 28 nights in Aug 2020

4/10 Poor

VinWak

Liked: Amenities
My electronic key didn’t working when I arrived back late at night and had to wait an hour for someone to come to the hotel to let me in my room. An alarm then started ringing at 3am for 30 mins. The bathroom was some mould and some fixtures were loose. Fan in the bedroom made a noise.
Stayed 1 night in Feb 2020

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
lack o f beds
ONly 1 king bed. We booked for 3 people.
Stayed 1 night in Jan 2020

6/10 Okay

Rien, Melbourne

Travelled with family and small children
Liked: Cleanliness, amenities
Pro: The whole unit was big and spacious. Close to the bus stop and easy to move around. Cons: No wifi, extra charge for internet, extra charge for towels, room was stinks 😷. They did not air the room properly from previous tenant! Yuck! No salt and pepper.
Stayed 4 nights in Dec 2019

8/10 Good

Scott, i

Travelled with partner
Liked: Cleanliness, amenities
Property was close to restaurants and shops....rooms were spacious and comfortable and sleeping at night was very quiet
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Is in very good position close to all amenities , enjoy walking around the lakes and have nice breakfast in one of the cafes .
Stayed 7 nights in Nov 2019

8/10 Good

L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice apartment but ridiculous rules. Very early check out plus cleaning fee if you dont clean dishes. Is this a hotel?
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good with our stay.would recommend it and stay there again
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good location for Bond University. Serviced apartments, rather than a hotel, so doesn’t have usual hotel amenities. Rooms looking a bit tired (particularly bathroom).
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place and clean Only downfall was the mattress , it was lumpy and hard so sleep after a day starting at 2:45am and ending at 10pm was not the best .
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very secure, felt safe. We had a 2 day training conference so it was a Good location for us with cafes and restaurants to walk to when we got home. We arrived late at night in the dark and I didn’t realise that there is also a Chancelor Lakeside Appartments close by, so keep that in mind. The lady on the intercom was very friendly and helpful and checkin ran smoothly. 😊
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean environment. Close to public transport
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception hours are limited if checking in after 5pm. Confusing signage about how to get into the car park - it doesn't tell you to use the fob to open the second door into the parking garage - at the first garage door.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We generally liked the property, but we were unsatisfied with some of the service. The sliding glass door to our ground floor apartment would not lock securely. This was not fixed during our stay. The main lights in the lounge room kept tripping the fuse. We were without power for around 6 hours and we were told via intercom outside the building to repair this ourselves.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close drive to many places in the Gold Coast. Great staff and service.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2019

8/10 Good

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value and a complementary car space, and we were allowed to check in early.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not sure what they are charging for?
After having stayed in a number of similar executive apartments, the overall impression we got left us desiring more. We stayed for 5 nights just before X-mas and over X-mas. - No room making up for less than 7 day stay yet charged over $200 per day - Lock down of the premises and underground garage on false fire alarm going in adjacent building Please ring them and discuss your requirements before booking. Best of luck!
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The property was suitable and well located. Unfortunately the bath and surrounding areas was stained and needed some proper cleaning.
Stayed 1 night in Jan 2019

8/10 Good

Kuro, New Zealand

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Been there for more than a week. They only provide very limited amount of amenities. They told us to buy for our own and no house keeping until 4 days later. We are wonder, if we stay shorter period but still pay for the same unit price and it will be enough amenities.
Stayed 8 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Shayne, Perth WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to everything. Staff assisted with requests very quickly Bed could do with an upgrade, it has collapsed
Stayed 8 nights in Sep 2018

8/10 Good

Rach, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, neat and Quiet
The Chancellor apartments met my expectations. It was a clean, neat and quiet which was exactly what I was looking for. Very pleased with the accommodation.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Toilet was dirty, Shower rack was broken. I had to call after hours number to fix shower rack and clean the toilet.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Very quiet
Just disappointed I couldn’t get a refund on a weeks holiday or even part of our money back. After having to leave a week early and gave 10 days notice.
Stayed 7 nights in Jan 2018

10/10 Excellent

Marta, Diamond Creek Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very quiet
Nice place , my famili and I spend very good time Thanks
Stayed 7 nights in Dec 2017
Response from Chancellor Executive on 9 Jan 2018
Dear Marta, Thank you for your review! We try our very best to meet all our guests needs! We are so glad to hear that you enjoyed your stay with us and we hope to welcome you back again in the near future! Regards, Chancellor Reception team.

8/10 Good

Carol, Sydney AUSTRALIA

Liked: Cleanliness, staff & service
Quit hotel away from the noise of surfers paradise
Room was spacious and clean however the furniture was a bit the worse for wear in the living area. Located in parklands within walking distance to the lake and to a shopping area with lots of cafes and restaurants. Definitely need you own transport if staying this far out of the heart of the Gold Coast.
Stayed 2 nights in Dec 2017
Response from Chancellor Executive on 9 Jan 2018
Dear Carol, Thank you for your review! We appreciate your feedback and we are working hard each day to improve our facilities so our guests can have the best stay possible! We have taken on board your feedback regarding upgrades to the unit and this is on our agenda for 2018. We hope to welcome you back again in the near future! Regards, Chancellor Executive Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Nov 2017
Response from Vicky on 31 Jan 2018
Dear Valued guest, Thank you for staying at Chancellor Executive Apartments. We appreciate your positive feedback. We look forward to welcoming you back at Chancellor in the near future. Chancellor Management Team

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Average. Asked for a roll away bed that wasn't there for our very late check-in. The bathroom was in need of a mould treatment.
Stayed 1 night in Nov 2017

4/10 Poor

Mikey, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities
Mildew everywhere
Roll Down the blind and get a surprise, all mildewed and very unclean bathroom windows and corners. Several lights (3) not working Maintenance looks lacking
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After hours checking was amazingly easy
I’ll DEFINITELY be coming back :) it was an absolutely stress free experience and everything was clean and tidy and perfect
Stayed 1 night in Oct 2017

8/10 Good

Chanelle, sydney

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stop over
Lovely apartments with everything you needed. Balcony overlooking the pool was a lovely touch. Room was spacious but wasn't clean. We found a dirty bandaid, rubbish under the beds and the place was very dusty. Just switching the lamp on left a dust finger print! Other than the cleanliness the place was lovely, great spacious apartments, secure parking and pool/gym was a great touch.
Stayed 1 night in Sep 2017

4/10 Poor

Mark, Toowoomba

Liked: Cleanliness
Disliked: Staff & service, room comfort
Difficult to book in. No receptionist. Intercom communication only. Car wiping pad us about 60 mtrs from boom gate. Limited time to get in.no signs to indicate what to do or whete to go. Paper thin wall so you hear every noise. Hard bed mattress. Reasonable value would be about $80 not $186.
Stayed 1 night in Aug 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation was great for our purpose. Central to what we had to do and places we visited. Location being close to local restaurants was excellent.

8/10 Good

Chei, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great apartment, close to everything.
perfect apartment to book if you're wanting a home away from home feel. walking distance to many restaurants and take away food places. booked this apartment as it was close to CBUS SUPER STADIUM. washer and drier was very handy, as well as all things you needed in the kitchen. cable channels so was able to watch the footy. overall had an amazing experience and would definitely book again.
Stayed 2 nights in Jun 2017