Exterior

Reviews of Days Inn by Wyndham Gilroy

2 out of 5
Days Inn by Wyndham Gilroy
8292 Murray Avenue, Gilroy, CA

Reviews

6.4
Rating 10 - Excellent. 174 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 261 out of 1002 reviews" "
Rating 4 - Poor. 177 out of 1002 reviews" "
Rating 2 - Terrible. 143 out of 1002 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient using app / location
Stayed 1 night in May 2024

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Luseane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024

8/10 Good

Vilomar

Stayed 1 night in Mar 2024

6/10 Okay

Suresh C.

Stayed 2 nights in Feb 2024

8/10 Good

Piero

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó , pero falta q el wifi lo pongan dentro de la habitación ..
Stayed 1 night in Jan 2024

6/10 Okay

Clark

Business traveller, Travelled with partner
......
Stayed 1 night in Dec 2023

8/10 Good

curt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Amy

Stayed 1 night in Oct 2023
Response from gm on 2 Nov 2023
Dear Guest, Thanks for the stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was ok but could do away with the local riff raff
Stayed 1 night in Oct 2023
Response from gm on 2 Nov 2023
Dear David, Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value
Great value. Mostly upgraded. Desk chair broken, light bulbs out, handicap bar broken away from bathtub, soap dispenser coming off bathroom wall. Friendly staff. I would stay again.
Stayed 3 nights in Oct 2023
Response from gm on 2 Nov 2023
Dear Guest, Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a one night stay. Moving family member. So didn’t need much
Stayed 1 night in Oct 2023
Response from gm on 16 Oct 2023
Dear David,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and friendly. They need to enforce quiet time.. there were teenagers in the spa and running around all hours of the night. Makes for tough sleep when in town for business
Stayed 3 nights in Sep 2023
Response from GM on 4 Oct 2023
Dear Darin,Thank you for your kind feedback. We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. Please visit us again.Sincerely,Hotel Manager.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
TLC
Maintenance is needed in the rooms
Stayed 1 night in Sep 2023
Response from GM on 20 Sept 2023
Dear Michael,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager.

8/10 Good

Buenaventura

Stayed 1 night in Sep 2023
Response from gm on 2 Nov 2023
Dear Buenaventura,Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.

8/10 Good

Diane, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from gm on 7 Sept 2023
Dear Diane, Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Elva

Stayed 1 night in Aug 2023
Response from GM on 7 Sept 2023
Dear Thomas,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023
Response from General Manager on 23 Aug 2023
Dear Barbara,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.

10/10 Excellent

Telesforo

Stayed 1 night in Jul 2023
Response from General Manager on 23 Aug 2023
Dear Telesforo,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future.

6/10 Okay

Jason

Business traveller
Disliked: Amenities
Decent place for a fair price
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 10 Aug 2023
Dear Guest, We are sorry our hotel did not meet your expectations. Our team will check where we went wrong and will take corrective actions for maximum betterment. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. We hope you’ll give us another try in the future.

8/10 Good

Stephanie

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 17 Aug 2023
Dear Stephanie,Thank you for your stay. We appreciate your feedback. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.

8/10 Good

Araceli

Liked: Staff & service, property conditions & facilities
Very clean and organized
Stayed 1 night in Jul 2023
Response from Hotel Manager on 10 Aug 2023
Dear Guest, Thank you for your stay. We appreciate your positive comments about cleanliness and organization of the room and that we have met your expectations and had everything you needed. We hope to see you again the near future.

4/10 Poor

mitch

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good place
Bathroom light stopped working and they couldn't fix it. Wanted us to move rings late at night. Next morning moved into a different room only to find the toilet hadn't been cleaned... Disgusting
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on 24 Jul 2023
Dear mitch,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely,Hotel Manager

10/10 Excellent

Cipriana

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Cipriana,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

6/10 Okay

Paula

Travelled with family
Disliked: Staff & service
Staff was not welcoming. Check in was a recitation of prohibitions with warnings about fees for having a pet or smoking in the room. The signs said complimentary breakfast, but the reality was coffee and pre-packaged sweet rolls.
Stayed 2 nights in Jul 2023
Response from GM on 21 Jul 2023
Dear Paula,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance. Sincerely, Hotel Manager.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice low-cost lodging.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Gary,Thank you for your stay. We appreciate your kind words and are glad to hear that you found our lodging to be a nice low-cost option. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I arrive 2 hours before check in and they still accommodated me. The room was clean and well appointed. The bed was comfortable and there was a refrigerator and microwave in the room. Lots of food options nearby and the neighborhood is safe. Staff is very friendly and always willing to help.
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on 11 Jul 2023
Dear Thomas,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Arthur

Disliked: Cleanliness
The bathroom had what looked like blood splatter on the walls. The only good thing was the mattress.probably won’t stay there again.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on 11 Jul 2023
Dear Arthur,Thank you for your kind feedback. The cleanliness issues you encountered have been addressed with our housekeeping team and we will improve our process to ensure to reach the highest standards, Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We’re involved in a continuous improvement process aimed at making this hotel better than ever before, and we’ll use your feedback to help us improve.Sincerely,Hotel Manager.

10/10 Excellent

Hadier

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk very nice and friendly since I checked in she smile talking very professional and nice . I like the stay i hope back again and stay with you.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 1 Jul 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had a wonderful experience during your stay with us. Our team takes pride in providing excellent customer service, and it's delightful to know that the lady at the front desk made a positive impression on you with her friendly and professional demeanor. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 22 Jun 2023
Dear Luis,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager.

10/10 Excellent

Shakera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 22 Jun 2023
Dear Shakera,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

6/10 Okay

Desiree

Stayed 2 nights in Jun 2023
Response from Hotel Manager on 22 Jun 2023
Dear Guest, Thank you for your stay and the six ratings. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager

8/10 Good

Esly

Liked: Staff & service
Everything was fine the only thing that bothered me was the smell in the room
Stayed 2 nights in May 2023
Response from Hotel Manager on 30 May 2023
Dear Guest, Thank you for your stay. We are glad to hear that overall your experience was positive. We apologize for any inconvenience caused by the smell in your room. We will be sure to pass your feedback along to our housekeeping staff and take the necessary steps to ensure this doesn’t happen again. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 22 May 2023
Dear Matthew, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

stephen

Liked: Staff & service
Disliked: Amenities
Homeless and drug dealing on the north side of the property fence at the Burger King.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 10 Apr 2023
Dear Stephen,Thank you for your stay. We take the safety and security of our guests very seriously, and we are sorry to hear that you witnessed homeless individuals and drug dealing on the north side of our property fence. We will immediately alert the local authorities and take the necessary steps to address this issue. We want to assure you that we have security measures in place to ensure the safety of our guests, but we will work to increase our efforts to prevent any illegal activity from occurring in the vicinity of our property. Hope you will visit again soon. Sincerely,Hotel Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Hotel Manager on 25 Mar 2023
Dear Guest,Thanks for the stay and great feedback for giving us a 5 rating. It is encouraging. We feel proud when we get such ratings and motivate us to serve better. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee and hot tea 24/7.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on 21 Feb 2023
Dear James,Thank you for your comment. We're delighted to offer our guests access to coffee and hot tea 24/7. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We look forward to hosting you again very soon. Sincerely, Hotel Manager

2/10 Terrible

Rachelle

Stayed 1 night in Jan 2023
Response from Hotel Manager. on 8 Mar 2023
Dear Rachelle, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Francie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Manager on 27 Jan 2023
Dear Francie,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
I would still stay here again!
I chose to stay in this location because I had work scheduled near there for consecutive days. The rooms looked better in the photos and I hope I can afford a better one next time with carpet. I do not like homes or rooms with hardwood floors, but that is what I received and they were not clean. I got hairs and dirt all over my socks. I found some in the bathtub that was not cleaned up by the previous renters and maids. These were long dark ones and I know I didn't shed any because my hair is short and blond. There was no hot water or not often enough, which was typical during most of my hotels stays. Fortunately, the heater worked well and I normally make my reservations during the Winter or when the weather is cold. The microwave oven and refrigerator are necessities, in order to bring your own meals and not have to rely on fast food or the free breakfast, if any. The peephole was covered or sealed from the inside. Bring your own entertainment or comforts from home if possible, such as a laptop, DVD player, and light exercise equipment. My room was on the second floor, which required more than one trip to bring all of my things up. There was a digital clock by the bed, which not all of the rooms had that I reserved. I could not use the shower because there was no diverter on the spout and I did not know how to turn it on. Use the ironing board as an extra table or shelf.
Stayed 3 nights in Jan 2023
Response from Hotel Manager on 25 Jan 2023
Dear Guest,Thanks for your stay. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We have taken note of these comments to make sure we do better than ever for future guests. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Christine

Liked: Staff & service
Stayed 1 night in Jan 2023
Response from Hotel Manager on 24 Jan 2023
Dear Christine, Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon. Sincerely, Hotel Manager

4/10 Poor

daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Check in&out no problem, but,they didn't clean,the room I stayed 2 nights, sheets very thin and didn't smell good, bed bugs,I was itching, overall,pay more and stay somewhere else.
Response from Hotel Manager. on 10 Jan 2023
Dear daniel,Thank you for your kind feedback. we are really disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future.Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

10/10 Excellent

Rebekah

Liked: Staff & service
A convenient and affordable place to stay on a road trip. Lots of amenities nearby.
Stayed 1 night in Jan 2023
Response from Hotel Manager. on 6 Jan 2023
Dear Rebekah,Thank you so much for your kind words. We are so pleased that our amenities were to your liking and that our served as a perfect location to accommodate your needs. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. Sincerely, Hotel Manager

8/10 Good

Ajaypal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager. on 6 Jan 2023
Dear Ajaypal,Thanks for staying with us and giving 8- us a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stay was awesome
Cleaning was awesome and click on the front was very helpful.
Stayed 1 night in Dec 2022
Response from Hotel Manager on 6 Dec 2022
Dear Jose,Thanks for the stay. We are so pleased to hear of your satisfaction with our service. This is what we work hard for, and your kind words are greatly appreciated. We look forward to your return as a valued customer.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Stayed 1 night in Nov 2022
Response from Hotel Manager on 8 Mar 2023
Dear Patricia,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We are looking forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Manager on 16 Nov 2022
Dear Gabriel,Thank you for your stay. It's great that you were so impressed with our hotel. Offering a wide range of guests an excellent experience is what we are striving for. Please make us your top choice if you're in the area again. You can expect another great stay from us when you need it. Sincerely, Hotel Manager

2/10 Terrible

Gonzalo, SAN FRANCISCO

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, dirty, stains all over, small insects flying in the restroom, in the morning could not take a shower because the toilet room smelled very strong like an open sewage.
Stayed 1 night in Nov 2022
Response from Hotel Manager on 14 Nov 2022
Dear GonzaloThank you for your kind feedback. We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Monica

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from Hotel Manager on 21 Oct 2022
Dear Monica,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. Please visit us again. Sincerely,Hotel Manager