Exterior

Reviews of Fairfield Inn & Suites By Marriott Memphis Germantown

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 335 out of 785 reviews" "
Rating 8 - Good. 227 out of 785 reviews" "
Rating 6 - Okay. 94 out of 785 reviews" "
Rating 4 - Poor. 74 out of 785 reviews" "
Rating 2 - Terrible. 55 out of 785 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff
Stayed 2 nights in Mar 2024

8/10 Good

Timothy T

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Comfortable. Plugs are nit in concenient places.
Stayed 1 night in Mar 2024

10/10 Excellent

Leigh Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Extremely friendly service. In an area I felt safe in.
Stayed 1 night in Mar 2024

8/10 Good

Brittany

Stayed 1 night in Feb 2024

10/10 Excellent

kurt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Safe. Nice part of town.
Stayed 2 nights in Feb 2024
Response from Mackenzie Dixon, GM on 8 Mar 2024
Dear Kurt,We appreciate your kind words about your recent stay!

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
The rooms were disgusting. Cockroaches, dust, dirt. No joke. Plumbing didnt work. Shower didnt drain. Toilet didnt flush. Tv didnt work. Pool closed. Cleaning service did little more than pull bedsheets up on bed. Overall it was the worst hotel experience of my life.
Stayed 3 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
Hi Jason.We would have loved to talk to you about your stay as these are serious issues. Unfortunately through a third party, I am not able to see any information so we could go look at this room ourselves to address this and check it out. We want to make sure this is handled at the highest level. If you could let us know what room number you were in.Thanks.

10/10 Excellent

Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 1 night in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
Hi Have.We are so glad you enjoyed your stay and we hope to welcome you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
We are so glad you had a good stay, Robert! We do hope to see you again.

10/10 Excellent

Milton

Travelled with family, Business traveller
Liked: Property conditions & facilities
Affordable
Stayed 2 nights in Feb 2024
Response from Mackenzie Dixon, GM on 21 Feb 2024
We appreciate your kind marks Milton and we do hope to welcome you again!

8/10 Good

Ana

Stayed 2 nights in Feb 2024

4/10 Poor

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and friendly, and the facilities were good. However we had to call the desk with two noise complaints overnight, at 11:15pm and 3:30am, when neighbors were yelling loudly and bouncing a basketball. The staff said they would handle it but it took nearly an hour each time for the noise to be resolved. That's not specifically a problem with the hotel but perhaps with their protocols for handling noisy guests. I have two young kids so I don't realistically expect perfect silence, but this sounded like adults making all this noise during obvious quiet hours.
Stayed 1 night in Jan 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Regina on 6 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

ana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Very nice area and staff was nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Nail

Travelled with family
Disliked: Property conditions & facilities, room comfort
Never been so disappointed
There was a lot of construction material inside the hotel in the lobby and near rooms. All floors smell smoke. Bed is outdated. I would not remmend this place at this time.
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Regina Gaines on 10 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Misty

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elle

Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff, great service!
I want to compliment Anita, her sister, & the other gals who worked so hard on the breakfast preparation & keeping everything stocked with a large number of guest (lots of kids too). They did an excellent job cleaning up after guests as well. Staff is often taken for granted, but these gals were awesome. Also, Anita helped me with my tv too. Desk staff also very welcoming. I think Jam is the person who checked us in...what a sweetheart! Thanks Lisa
Stayed 2 nights in Oct 2023
Response from Regina Gaines on 29 Oct 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Pamela

Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, Easy to find. First time in Germantown or Memphis. Love it and see why Kenny and Beverly loved it too! ❤️😘💤
Stayed 3 nights in Oct 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tre was very helpful!
Stayed 2 nights in Oct 2023

4/10 Poor

Melanie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First off the staff were incredible and the only reason I am giving 2 stars instead of 1. Both the morning and night staff at the front desk were incredibly friendly and helpful. That being said the hotel was filthy! The bed was extremely comfortable but the sheets smelled strongly like a mix of bleach and BO. They definitely have some plumbing issues. The shower and sink backed up every time the water was turned on and would not drain. The shower had a questionable brown stain in it so I did not want to get in without shoes. Every time the toilet flushed it would not stop flushing and I had to jiggle the handle for a while to get the water to stop flushing every few seconds which was very loud and made it difficult to relax. The pool area looked like it had not been swept in weeks. Band-Aids and food all over the floor and hair ties and trash at the bottom of the pool. The hot tub was cold, murky, and only one jet was functioning. There was also only 1 towel in the pool area and it was more of a hand towel than a pool towel. The area was not bad and parking was not an issue but the lack of cleanliness was disturbing to say the least.
Stayed 1 night in Oct 2023
Response from Regina Gaines on 17 Oct 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Regina GainesGuest Service ManagerFairfield By Marriottr.gaines@stealthmanage.com(901) 721-3432

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Oct 2023

10/10 Excellent

VALERIE, Metropolis

Stayed 1 night in Oct 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Satisfied overall. The location of the hotel was good. the staff was friendly and helpful. My daughter is a light sleeper and we could hear all of the comings and goings of other guests. And we had a family above us that was a bit loud. The laundry was broken during our stay.
Stayed 8 nights in Sep 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the best ! Nice room, pleasant staff & convenient to interstate & shopping. Very safe location!
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Hotel was clean. Staff was wonderful. My only complaints are those I have for stays at any hotel: housekeeping should be allowed to clean like a guest stays, with a light on and doors closed (at least when turning the room over to a new guest). They would be able to see smudges behind the doors and around light switches and carpet stains
Stayed 3 nights in Sep 2023

8/10 Good

Malissa

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Its close to everything but the cleanest is lack. The elevator was nasty. The bathroom had excessive hair,long strings too. The bed sheets need washing they where brown. The garbage can lack trash liners. The TV was leaning hard to the right. No local channels, no smart tvs either. For the price it suppose to be a plus. The hotel like mentioned above outdated. The alarm went off made everyone evacuate,we had to stand outside. Then fire cheif was concerned the alarm wouldn't reset. The heavy set young lady with glass red hair Set and talked about everyone that went past. Her and the manager who watched TV loudly, texting one another about the customers. This is so unprofessional on all levels. Manager was a younger young lady threatening to leave and taking the red hair young lady with her. They sit while you stand there they can see you on camera but wont get up. The guy was extremely nice along with the breakfast tenant lady.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful and so nice. The desk clerks at check in and check out was very nice. I will be returning . Thank you so much for making my husband and I stay enjoyable 😁
Stayed 2 nights in Sep 2023

4/10 Poor

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Reunion for a Funeral
Our family stayed for 5 days in 5 different rooms for my brothers funeral and it was perfect. We ate breakfast together each morning in the back outside tables and it was clean, had a beautiful walking path across the street and some good restaurants in walking distance.
Stayed 5 nights in Sep 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cood place to stay
This hotel has very helpful staff, nice breakfast, great location, ample free parking. We found the bed to be very comfortable. The public areas always immaculate. However, on longer stays, the rooms go for days without being vacuumed and mopped. Fresh towels are always available on request. The indoor pool, hot tub, and patio are nice. All in all, it's a good value for the money.
Stayed 5 nights in Sep 2023
Response from Regina Gaines on 16 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and bad
Good things: fair price, good breakfast, EXCELLENT coffee and hot tea, convenient parking, very friendly and helpful staff. Not so good things: only one chair in the room, very short clothes rod, very limited TV channel choices, had to go to the lobby to use the microwave
Stayed 1 night in Sep 2023
Response from Regina Gaines on 12 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Great place if you do not want to get any sleep
Employees were awesome, room not so much, dated and dingy. Shade in our room was broke it would not open. When the air conditioner came on it sounded like a freight train barreling through the room, no sleep for the first night. Turned the air off the second night and had children running the halls and slamming doors until 1am.
Stayed 2 nights in Sep 2023
Response from Regina Gaines on 11 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Marisol

Disliked: Staff & service
front desk lady was rude
Stayed 1 night in Sep 2023
Response from Regina Gaines on 4 Sept 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and the breakfast was great!
Stayed 3 nights in Aug 2023
Response from Regina Gaines on 2 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable - staff responsive to requests
Stayed 2 nights in Aug 2023
Response from Regina Gaines on 2 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lawrence, Yorktown Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location and very convenient to where we had to go. Very clean and staff was excellent. Breakfast was amazing.
Stayed 1 night in Aug 2023
Response from Regina Gaines on 2 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Sean

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
This property needs a good cleaning. The building needs many updates. Several items broken throughout the hotel. Will not be coming back anytime soon
Stayed 2 nights in Aug 2023
Response from Regina Gaines on 14 Aug 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. I have shared this with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Good

Suzanne

Stayed 1 night in Aug 2023
Response from Regina Gaines on 2 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Mirian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant experience
The room was wonderful! The noise level was a little high but that was because of the Harley Roundup. The facility is very nice. I think the price was high for the time I was there and not once did the room get cleaned which wasn’t a serious issue because I was only there a couple nights.The breakfast had a good selection but some of the hot selections were very dry. Overall a pleasant experience.
Stayed 2 nights in Aug 2023
Response from Regina Gaines on 9 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Colleen

Travelled with partner
The VERY loud train whistle in the middle of the night.
Stayed 1 night in Jul 2023
Response from Regina Gaines on 9 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Catherine

Stayed 2 nights in Jul 2023
Response from Regina Gaines on 9 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Ingrid

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower was leaking terribly, and no tv remotes working in a room with two tvs.
Stayed 1 night in Jul 2023
Response from Regina Gaines on 9 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!
Everything was perfect. Greatest hotel staff EVER! Super helpful. Very clean and super comfy bed and pillows!
Stayed 1 night in Jul 2023
Response from Regina Gaines on 9 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Regina Gaines on 9 Aug 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.