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Reviews of Best Western Germantown Inn

2.5 out of 5
Best Western Germantown Inn
W 190 N 10862 Commerce Circle, Village of Germantown, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 261 out of 525 reviews" "
Rating 8 - Good. 185 out of 525 reviews" "
Rating 6 - Okay. 55 out of 525 reviews" "
Rating 4 - Poor. 17 out of 525 reviews" "
Rating 2 - Terrible. 7 out of 525 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a quick overnight to attend my son’s volleyball tournament. Nice hotel. Clean. Decent breakfast.
Stayed 1 night in Apr 2024

6/10 Okay

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Dirty around the tube on the floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, quiet
We had a lovely stay at the Germantown Inn. Clean room & linens & carpet, comfortable beds & pillow, clean bathroom, good lighting, adequate breakfast. There was plenty of room to rearrange tables and have breakfast with the parents & family of the bride, of the wedding the night before, which was a special treat.
Stayed 1 night in Jan 2024

10/10 Excellent

Daphne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a peaceful stay.
Stayed 1 night in Dec 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Great staff, clean establishment, good breakfast and so quiet.
Stayed 1 night in Dec 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Charles

Just OK
Just an average place. When I checked in I asked the front desk for dinner recommendations, she had none. I asked her what was served for their free breakfast, she wasn't sure. friendly, but not knowledgeable on the basics.
Stayed 1 night in Nov 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was sub power from other Best Westerns I've stayed at.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Cheryl

Travelled with partner
Liked: Cleanliness, amenities
There is no closed caption on tv!!
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spotless and in top-notch condition. Easy check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheri

Stayed 3 nights in Oct 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Older property but room was neat and clean.
Stayed 1 night in Oct 2023

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay!
We stayed there once before. The owners are very nice, and the room and all around the hotel, everything was impressively clean. There was a bad smell in the elevator, we deduced it might be from the pool. The breakfast was good.
Stayed 1 night in Oct 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick stay
We like to stay here while exhibiting in the Holy Hill Arts & Craft Fair on the cathedral grounds.
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Amenities
Very accommodating and helpful staff, clean room, and a nice, quiet place to stay. Everything was just what we needed.
Stayed 1 night in Sep 2023

6/10 Okay

Cate

Business traveller
Room smelled very musty
Stayed 1 night in Sep 2023

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and enjoyable
Rooms are clean. Beds are super-comfortable. The AC acted up on the last night, but they're on it. The wifi was powerful enough to stream. The staff are really personable (especially the young woman on overnights). It was a relaxing stay.
Stayed 4 nights in Aug 2023

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with easy access off the highway. Beds were comfortable. Good cable tv and pretty big refrigerator in the room. Free breakfast was the best! Fresh fruit, yogurt, Belgium waffles, scrambled eggs with ham! And it was FREE! Even the coffee was tasty! Didn’t go in the pool but it looked ok. My only complaint was air conditioning in the room was noisy. I would definitely stay again!
Stayed 2 nights in Aug 2023

6/10 Okay

Aliceson

Liked: Cleanliness, staff & service, property conditions & facilities
the remote and tv wasn’t working.
Stayed 1 night in Aug 2023

10/10 Excellent

JOHN, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Nice stay, everything went well
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was excellent
Stayed 1 night in Aug 2023

4/10 Poor

Stephanie, waupun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken bathroom bar. Lots of rust.
Stayed 1 night in Aug 2023
Response from GM on 13 Aug 2023
Dear GuestThank you for staying with us and sharing your experience. I would like to apologize to you for not meeting your expectations.

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and clean. Staff was always available and helpful. Pool was very dark and water was kind of cloudy. Not enough dining space at breakfast but the food was great and several options. Would stay here again, traveled with teenagers.
Stayed 1 night in Jul 2023

10/10 Excellent

douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Great service from the staff and a really clean and neat appearance
Stayed 4 nights in Jul 2023

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic customer service
The staff was amazing! We called 2 days prior to see if we could get early check in. He told me when to call back on the day of. That morning he gave me an idea that we likely could check in at 130. At 125 he called to tell me our room was ready. Everyone was very friendly. Very clean. Only suggestion is that they could use better lighting in the room.
Stayed 1 night in Jun 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to reenter highway traffic.
Stayed 3 nights in Jun 2023

8/10 Good

Mohammad, Chandler

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was off a main road. It was pretty quiet and secluded. Shopping centers were about 4-6 miles away.
Stayed 4 nights in May 2023

10/10 Excellent

Debbie

Stayed 1 night in Jun 2023

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 2 nights in Jun 2023

6/10 Okay

Rebecca

Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed, easy check-in, decent breakfast, very quiet location.
Stayed 1 night in May 2023

8/10 Good

LEO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good breakfast
Stayed 2 nights in May 2023

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Sandra

Stayed 1 night in May 2023

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice clean facilities!
Stayed 2 nights in Mar 2023

4/10 Poor

Nicolas

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed for 2 nights. The furniture in the room was very old and worn out. If you leaned back in the room's office chair, you were going to end up backwards on the floor. The room's lighting was horribly poor. The only light available was from the 3 small dim tabletop lamps. Good luck if you want to see how you look in the room's full length mirror before you go out into the world. There is no lighting even near it. The staff came to "kind of" clean the room after the first night. Took the used towels, but didn't replace them. Didn't remake the bed, just flopped the covers back into place. House keeping turned our heat that we set at 65* back to air conditioning. That was a fun find in the middle of the next night when it became super cold in the room. Their pool was warm but on the cloudy side. Their hot tub became so cloudy that you couldn't see your own feet. The first night the staff decided that vacuuming at after 10pm was a good choice. The continental breakfast was not worth it; soggy, old tater tots and scrambled eggs with ham bits one morning, and really odd tasting sausage links and scrambled eggs the next. When you sit in their breakfast room you can see all of the filth on the glass doors, and hotel's main entrance doors. Overall experience, definitely NOT worth the $350 paid for 2 nights. For that kind of money I shouldn't have to crawl on my hands and knees under the desk to plug in the coffee maker to use it. Won't be back.
Stayed 2 nights in Mar 2023
Response from GM on 8 Mar 2023
Dear guestI would like to apologize to you for not meeting your expectations. Our housekeeping staff has been trained to clean stayover rooms by making bed, taking trash out, used towel and replenishing them along with other supply. I will definitely discuss the issue with our staff. There is a plug on the desk lamp that can be used for coffee machine if you do not wish to use the plug on the wall. I am sorry that you were not pleased with the breakfast. If you would like to discuss please feel free to reach out to us.

10/10 Excellent

Daphne

Stayed 1 night in Mar 2023

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service.
Stayed 1 night in Feb 2023

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean, pool area was nice for the kids. Only thing that wasn't great was the breakfast. Could be a little better. It was still ok and nice to have...just a few more options would be nice.
Stayed 2 nights in Feb 2023
Response from GM on 23 Feb 2023
Dear guestThank you for sharing your experience. We are glad to hear that you have enjoyed pool. I am so sorry that we did not meet your expectations for the breakfast. Hope you have a wonderful rest of the year!!

4/10 Poor

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 2queen room and got 1 Queen handicap room. One bed was fine. Handicap was not. Requested another room and was told no queens but could upgrade to king for more $.
Stayed 2 nights in Feb 2023
Response from General Manager on 23 Feb 2023
Dear guestI would like to apologize for not meeting your expectations. As per our record, you have booked room through Expedia for 1 queen bed handicap accessible for two nights. We were sold out for two queen bed for Saturday night. King suite was the only room available for two nights. Most of the time we try our best to fulfill guest's need.

10/10 Excellent

Savannah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, cleanliness and hospitality.
Stayed 1 night in Feb 2023