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This is NOT a typical Best Western. It’s a very nice hotel in Genoa’s best location. Helpful staff. On site restaurant. Walk to shops, cares, bars and restaurants.
I only stayed one night but I had no complaints. The staff were great and the restaurant was very nice.
Jacob
Stayed 1 night in Feb 2024
8/10 Good
Pavel
Business traveller
29 Jan 2024
Liked: Cleanliness, staff & service
Nice clean hotel with perfect staff. Unfortunately the window in my room did not latch properly so there was some wind an noise from the outside. I dis not mind very much so I did not ask for another room, but some might hate this.
Good breakfasts, working Wi-Fi and very clean room.
Best included breakfast we've had so far in a 3 week holiday, really wonderful! Room and location were nice. One real elevator, but that's OK, we are good with stairs. A little tricky to find but good location in Genova. Had a bit of a local meeting as we were coming in. Staff perhaps could have handled the stranglehold/smoking at the door, but otherwise this might be our only complaint.
Beautiful location, room was very nice except for the air conditioning that wasn’t working very well
Murray
Stayed 1 night in Jul 2023
Response from Sara on 8 Aug 2023
Dear Guest,Thank you for your review. We apologize that the air conditioning was not up to your satisfaction. We are making efforts to ensure all our guests have a comfortable stay. Thank you for bringing this to our attention.Best RegardsSara TrabonaResident Manager
Hotel was very clean, staff friendly, breakfast was great. Only drawback is that there are no outlet on the bed night stands or behind the bed. I like many people have Sleep Apnea and travel with a CPAP machine. I had to run an extenssion cord across the room to the desk to plug in my machine. This is a bit of an inconvenience and major trip hazzard.
Dear Guest,Thank you for your review on your stay at our facility. The recognition you give us is an important reward for our daily commitment. Having your opinion on the services you have enjoyed and which, on the contrary, need to be improved, you help us to provide you and our other customers with a better experience in the future.Thanks again for taking the time and we look forward to welcoming you again in the hope that you will be our guest again.Sara Trabona Resident Manager Best Western Plus City Hotel
Loved our stay - hotel in a great location , staff helpful and friendly - breakfast varied and ample. We didn't eat in the restaurant on the evening but would have given the time - we were unable to get the air conditioning to work and having to operate the TV to find out prices for mini-bar was a slight nuisance (we don't watch TV on holiday) but otherwise no complaints at all.
All nice and great, close to try center and clean. Room was a bit to small and so sad the gym was closed since that’s why I took the hotel. Understand it’s COVID but needs to be written on booking and not to be found out after. Service great and really nice lunch.
Verified traveller
Stayed 1 night in Aug 2021
10/10 Excellent
riccardo
1 Aug 2021
riccardo
Stayed 2 nights in Jul 2021
4/10 Poor
T.K., Tbilisi, Georgia
Travelled with group
29 Jul 2020
Unfortunately due to the situation with COVID-19 spread all over world, as well as due to the fact that the borders are closed and the flights have been suspended, we could not visit your hotel.
We thought that the border would be opened and we would be able to travel to Genoa, but unfortunately it does not work out.
We still waiting to return us paid money for Best Western Plus City Hotel.
Excellent hotel - lovely sized room with large bed and good sized bathroom. Excellent breakfast buffet. Only problem was not being able to buy any drinks during the afternoon when the restaurant was closed.
Verified traveller
Stayed 3 nights in Oct 2019
8/10 Good
Verified traveller
16 Oct 2019
Liked: Cleanliness, staff & service, amenities
The room was fabulous. Super size and loads of space to relax and unwind in. Cannot fault it for anything except the bathroom. The facilities were again great in there but as a larger person there was simply no way I could fit through the narrow gap in the door to get in the shower. Perhaps a tight squeeze at best but it wasn’t worth the risk of getting stuck. Aside from that flaw it was perfect.
It is in a really good location. We only had one full day and some of the sights are with in walking distance (Garibaldi Street, Teatro, shopping). And it is with in 5 minutes of a metro station.
The overall experience was good, cleanliness and lighting in the room was also good. The hotel is making great effort towards helping the environment. What would be better is if the toiletries and vanity products were wrapped in environmentally friendly packaging. Also i dont understand why the hotel does not provide mousturisers? I asked they said they didn't have but no reason for not providing moisturisers to guests. I also do not like the lack of a good view from my first floor room window, the hotel was smack bang in the middle of 2 buildings
If we go back to Genova, we would stay there again
Good hotel in a great location. We liked everything about the hotel, it was clean, the people were extremely helpful and it has an excellent restaurant downstairs. I think it is called PEscolino, we ate there twice, a Michelin star restaurant with down the earth prices. Location was good, the streets were clean and we felt safe.
MARINA
Stayed 3 nights in Sep 2019
8/10 Good
Ilesh
Business traveller
18 Sept 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great place - pity about lifts and wifi
great location - have stayed here many times - stones throw from piazza de ferrari - the iconic square in genova. nice staff - but some issues with the wifi and the lifts - if you don't do stairs beware - the lifts don't always work !
Great stay overall. Just a note to anyone driving. You will need to prearrange parking if you wish to use their valet service. Otherwise there is a parking garage nearby
It's a very clean hotel with friendly staff. The rooms are spacious. The restaurant downstairs is great. The hotel is within walking distance to all touristic areas.
We spent a few nights last year as we have this year before and after a cruise. Staff on reception and breakfast time couldn't do enough, great to see the same staff still there ,definately will stop again. A small problem arose when our hairdryer stopped working and they didn't have a replacement!! They did allow us 5 minutes in a room that was vacant but occupant was due later that evening.
The lady receptionist on 27th of May early afternoon who met us was wrong but she would not budge. We had paid for Bed and Breakfast but she insisted that we had not and charged us extra for breakfast.
It was very hot in Genova and when we asked if they could turn the air conditioner on they refused saying it could only be done 1st of June. We were asking on the 28th May. Again they would not budge. We asked if we could have a fan? They said no.
We asked for feather pillows for both of us. They only gave us for one person saying there were no others - what in the entire hotel?
Location was excellent. Only complaint would be that the rooms were not at all sound proof. You could here quite clearly what was going on in other rooms.