All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are pleased to learn that you enjoyed your time with us. It was a real pleasure to have you staying with us.We are looking forward to welcoming you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
6/10 Okay
Gabriel
2 Mar 2024
Gabriel
Stayed 2 nights in Feb 2024
Response from Roxane Vesin on 5 Mar 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
6/10 Okay
Otman
26 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Old place
Otman
Stayed 1 night in Dec 2023
Response from Roxane Vesin on 31 Jan 2024
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva
Todos los empleados muy amables. Instalaciones adecuadas
Juan Manuel
Stayed 1 night in Oct 2023
Response from Roxane Vesin on 23 Oct 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
I was able to stay in a recently renovated room which was great. Rooftop bar at sunset is a 10! Looking forward to final renovations to be complete.
Michael
Stayed 3 nights in Jul 2023
Response from Roxane Vesin on 13 Jul 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Response from Roxane Vesin - Guest Relations & Duty Manager on 4 Apr 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin
10/10 Excellent
Omar, Los Angeles
Business traveller
23 Mar 2023
Liked: Cleanliness, staff & service, amenities
The staff went above and beyond to help make my stay wonderful. I really appreciate Allen and the rest of the team.
Omar
Stayed 1 night in Mar 2023
Response from Roxane Vesin - Guest Relations & Duty Manager on 27 Mar 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Response from Roxane Vesin - Guest Relations & Duty Manager on 22 Mar 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Response from Roxane Vesin - Guest Relations & Duty Manager on 27 Mar 2023
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva
Good location, excellent service. There is a really small gym, but clean and normally empty.
Yael
Response from Roxane Vesin - Guest Relations & Duty Manager on 16 Jan 2023
Dear Madam,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.Please be assured that we will take your feedback about the gym into consideration in order to improve our guest experience.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
We had a nice time in Geneva and this hotel is well situated by lots of shopping and walkable to most things you want to do in Geneva. Hotel check in was easy and checkout too. I would only say that the hotel probably needs to invest in upgrading its rooms, wasn’t quite 5 stars, but close, just a bit dated for my taste. But for price point I think most people will find it fair.
Ali
Response from Roxane Vesin - Guest Relations & Duty Manager on 7 Nov 2022
Dear Mr Ali,We would like to take the time to thank you for sharing your experience at the Hotel Metropole Geneva.We are dedlighted to read that you enjoyed your overall stay with us.We are in continuous search of progress regarding our design, and we will consequently start a complete renovation of the property from January 2023. Therefore, we would love to welcome you again in the future.Kind regards,Roxane VesinGuest Relations & Duty Manager
8/10 Good
Amr
Business traveller
18 Oct 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
There should be at lease one restaurant
Amr
Stayed 4 nights in Oct 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on 28 Oct 2022
Dear Madam, Dear Sir,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are pleased to learn that you enjoyed your overall time with us. Our establishment has one restaurant and two bars available for our guests. We would love to present them to you next time you come.We hope to see you again soon,Kind regardsRoxane Vesin - Guest Relations & Duty Manager
10/10 Excellent
Kensuke
18 Sept 2022
Kensuke
Stayed 7 nights in Sep 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on 28 Oct 2022
Dear Madam, Dear Mister Kensuke,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva.We look forward to welcoming you again soon.Kind regards,Roxane Vesin - Guest Relations & Duty Manager
Response from Roxane Vesin - Guest Relations & Duty Manager on 28 Oct 2022
Dear Madam, Dear Mister Bogdan,We would like to thank you for taking the time to write these lovely words following your stay at the Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us, it was a real pleasure to welcome you last summer.We hope to see you again soon,Kind regards,Roxane Vesin - Guest Relations & Duty Manager
Amazing location, really nice hotel and staff really go the extra mile to accommodate. Highly recommend
Gary
Stayed 4 nights in Aug 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on 29 Oct 2022
Dear Mister Gary, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are delighted to read your lovely feedbacks. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
Great location, roof top terrace very nice but food offerings rather limited. Breakfast varied and plentiful.
Staff very good and attentive.
valerie
Stayed 1 night in Jul 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on 29 Oct 2022
Dear Madam, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. It is a pleasure to learn that we made your time in Geneva so memorable. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
4/10 Poor
Skuli
6 Jul 2022
Skuli
Stayed 2 nights in Jul 2022
Response from Roxane Vesin - Guest Relations & Duty Manager on 29 Oct 2022
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
The carpet in the room was old. The room could be better located.
Salim S
Stayed 1 night in Jun 2022
8/10 Good
Humberto
7 May 2022
Liked: Cleanliness, staff & service, amenities
Always good to stay
Humberto
Stayed 2 nights in May 2022
Response from Hélène Lang-Lauper General Manager on 15 May 2022
Dear Mr Coelho,
We would like to thank you for your feedback. We are happy to learn that you have enjoyed your stay with us.
We look forward to welcoming you soon again and stay at your disposal for any further information.
With my best regards,
Hotel has lots of potential. Shower was not draining water and we had to end up wiping the "lots" of water twice. We did let the hotel know the first time but they did not fixed and next morning same thing happened. No discount nor any amenity was offered due to the inconvenient. Breakfast could be much better for $42 per person, very basic buffet.
Beautiful hotel in the city center, old-worldly stylish yet supermodern, great restaurant, excellent staff.
Michael
Stayed 1 night in Dec 2021
Response from Hélène Lang-Lauper General Manager on 26 Dec 2021
Dear Guest,
We thank you very much for your comment. We are so happy to read that you enjoyed the hotel, the location as well as the quality of our staff.
Rest assured that your positive comments have already been shared with our team.
We hope to see you soon in our hotel.
With my best regards,
Dear Guest,
We would like to thank you for your feedback. We are glad to see that you have enjoyed your stay with us. We hope to see you again at the Hotel Metropole Geneva and remain at your disposal may you require any further information.
Best regards,
The hotel is ideally situated to explore the city. The staff were incredibly kind and helpful at a difficult time. Despite the ongoing crisis - the hotel was spotless and service was faultless
The overall experience was good - the staff were very good, helpful and knowledgeable.
The rooms are functional- I upgraded to a Junior Suite to get a bit more space otherwise I would have been disappointed!
Response from Chloe, Marketing Manager on 27 Nov 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Response from Chloe, Marketing Manager on 27 Nov 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
This property is exceptional with a fantastic location. The staff was Top Notch and made us feel like Queens.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Chloe, Marketing Manager on 30 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us and especially our friendly staff !
We look forward to welcoming you again.
Have a lovely day
Amazing location near the fountain in Geneva. Great breakfast
Verified traveller
Stayed 4 nights in Oct 2019
Response from Chloe, Marketing Manager on 28 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Beautiful hotel, clean, extremely comfortable, quiet, superb location, helpful and knowledgeable staff! No flaws!
Verified traveller
Stayed 2 nights in Oct 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
10/10 Excellent
Verified traveller
1 Oct 2019
Verified traveller
Stayed 1 night in Sep 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to see you liked to view out of your room.
We look forward to welcoming you again.
Have a lovely day
Nice hotel, location and service
The restaurant was a little strange to me
Should add more known dishes
I did not like the smoky taste for pasta
Verified traveller
Stayed 4 nights in Sep 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us and we'll pass your comments about the paste onto our Chef.
We look forward to welcoming you again.
Have a lovely day
Updated rooms, quiet and great location, nice buffet breakfast
Verified traveller
Stayed 4 nights in Sep 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Great hotel, fantastic location, great breakfast.
Only issue is getting a spot in they roof bar since it is very popular for locals.
Drinks were great and view from the roof is worth it!
Anna
Stayed 2 nights in Aug 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Dear Anna,
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
It was located in the heart of where we wanted to be
Verified traveller
Stayed 2 nights in Sep 2019
Response from Chloe, Marketing Manager on 23 Oct 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Response from Chloe, Marketing Manager on 22 Jul 2019
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
The Location was perfect! Amazing view, excellent terrace Bar and relatively close to Geneve Airports.
Verified traveller
Stayed 1 night in Jun 2019
Response from Chloe, Marketing Manager on 9 Jul 2019
Dear Guest,
Thank you for taking the time to leave a review.
We're glad to hear that you enjoyed your stay with us.
We look forward to welcoming you again.
Have a lovely day
Response from Chloe, Marketing Manager on 10 Jul 2019
Dear Guest,
Thank you for taking the time to leave a review.
We're sorry to hear we didn't meet up to your expectations.
Could you please give us more details about your experience and what we could have done better ?
We hope to welcoming you back soon.
Have a lovely day.