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Reviews of L’Hôtel-Restaurant du Parc des Eaux-Vives

4 out of 5
L’Hôtel-Restaurant du Parc des Eaux-Vives
quai Gustave-Ador ,82, Geneva, GVA

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 74 reviews" "
Rating 8 - Good. 21 out of 74 reviews" "
Rating 6 - Okay. 10 out of 74 reviews" "
Rating 4 - Poor. 3 out of 74 reviews" "
Rating 2 - Terrible. 2 out of 74 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

BULENT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real gem in the city center...
Stayed 1 night in Nov 2021
Response from Hélène Lang-Lauper on 26 Dec 2021
Dear Guest, We thank you for your comment. We are so happy to read that you enjoyed your stay. We hope to have the opportunity of welcoming you back soon. In the meantime, please accept my best personal regards,

10/10 Excellent

melanie wold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms, beautiful park and view. Walking distance to Eaux Vives, Place du Mollard, rue du Rhone restaurants and shopping.
Stayed 5 nights in Oct 2021
Response from Helene Lang-Lauper General Manager on 12 Oct 2021
Dear Mrs Wold, I would like to thank you for sharing your experience after staying at our property and for the great rating of 5/5 you granted us I’m delighted to read that you enjoyed our location as well as our rooms. I hope to have the occasion to welcome you back on your next visit to Geneva. Kind Regards

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting in the midst of a park with views over the Lake is unusual and exquisite
Stayed 1 night in Oct 2021
Response from Helene Lang Lauper on 7 Oct 2021
Dear Mr. MacDonald, Thank you for having taken from your time to share your experience after staying at the Hotel Restaurant Parc des Eaux Vives We are delighted to read that you enjoyed our location, we sincerely look forward to welcoming you back on your next visit to Geneva. Helene Lang Lauper General Manager

6/10 Okay

Frederic

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Super nice location - but a little run down and old. Reception and Hotel service not what you‘d expect....
Stayed 1 night in Jul 2020
Response from Joyce on 15 Jul 2020
Dear Frederic, Thank you for taking the time to comment on your recent stay with us. We regret to read that you did not entirely enjoy your stay because we strive to give an excellent service to our valued guests. If you would like to contact me to give more details of why our service was not up to standard we would appreciate very much.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We enjoyed our one night stay. Accommodations and service were awesome. Dinner at the hotel restaurant was incredible. The bed, however was extremely uncomfortable. I wouldn't want to spend two nights in that bed.

8/10 Good

Joya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expedia / Hotel error - not good.
On arrival, Parc Hotel told us that Expedia failed to pass on our booking. We were relocated to Metropole nearby. Very unpleasant to arrive at hotel reception and receive blank looks. Staff did their best but Parc was full so we had to go elsewhere. Who's error was it?

10/10 Excellent

Mary, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service, friendly staff!

4/10 Poor

Chantal, Beirut

Disliked: Property conditions & facilities, room comfort
Rundown & Tatty
Hotel has great location, but is significantly over-priced for quality of establishment. Bedroom furniture is stained, armchairs are threadbare, breakfast buffet does not exist. We were only offered viennoiserie because bread had not arrived - it was 08:45. Coffee machine in room not functioning

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not recommended
Same lady that checked me in brought me coffee in room

8/10 Good

Deandjc, Ireland

Liked: Cleanliness, property conditions & facilities
Hotel description
The hotel is situated in a beautiful park, and easy to find, however the description of the "garden view" for room 107 had was tenuous. what view we had was the tops of trees, a tennis court and the parking lot at the back of the hotel. This was the only weak point of an otherwise enjoyable stay. The hotel I believe should be more descriptive regarding its "views"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful hotel in a beautiful location
Everything was perfect, except bumped out heads a few times on the roof.

8/10 Good

Kamran, Bloomfield Township, Michigan, USA

Liked: Cleanliness, staff & service, room comfort
Excellent facility. Old mansion with lots of character. Front desk was little short with help but were very helpful whenever available.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY HERE!
It is a BEAUTIFUL HOTEL!!! Only 7 rooms and STUNNING!

8/10 Good

Marty S.

Liked: Cleanliness, staff & service, room comfort
Perfect Score-Almosr
I have stayed at many hotels , all over the world, and this hotel exceeded expectations. From the grounds, view, to the over the top friendly staff, it was the most comfortable and pleasurable stay that I have experienced anywhere. To end what would have been a perfect stay was the hotels so called breakfast. When's family and I arrived to the dining area it was mostly closed but with a table of assorted breads, cheese, baked beans ? , and cereal. The hostess did offer to make an omelette but all refused except for one of us. There were five of us that only had a couple coupe of croissants, juice and milk. When we checked out of her hotel we were charged 29 euros each for the breakfast they consisted of a croissant and a glass of milk. Never was it pontes out to us that the so called breakfast was so much money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
chateau by lake
Lovely old chateau in park with views of the lake and walking distance to town. However the City of Geneva now owns it and the public areas are run down. Our suite was marvelous and didn't match the reception area and restaurant. 5* for room and 3* for the rest of the hotel. It's more of a wedding/conference center with rooms. We could stay there again only because the suite was lovely and the walk into town along the lake was lovely

10/10 Excellent

Fantastique, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idillic place in Geneva
We had such A wonderful stay at this beautiful and tranquil mansion, with only 7 guest rooms. Beautiful views of Jet D'Eau and Lake Geneva. A shirt walk to the Old Town and the Right Bank.

10/10 Excellent

Dr.Roozbeh Barikbin, IRAN

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
location of the hotel was fabulous. its view was great. number of staff seems to be little . Electric bidet of the toilet didn't work.

10/10 Excellent

dan, iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
geneve
excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beautiful terrace in Geneva
Some issues with the room (airco not completely working, Japanese toilet not funtional) but great restaurant. Hotel lies in a public parc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting overlooking Lake
Perfect setting for short stay . Free transport provided with booking which was great for getting around. Great choice of transport. Hotel has beautiful grounds and stunning outlook.

10/10 Excellent

Stephen & Julia Ward, Manchester United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Fantastic

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and quiet!
A lovely looking hotel from the photos when booking. What I didn't know was that the hotel only has 7 rooms! This makes it exceptionally calm and quiet and a very restful place to be. Especially as it has a wonderful garden and lawn and a beautiful view of the lake.

10/10 Excellent

Alexander, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castle in the park in the center of Geneva
Beautiful territory, hotel located inside the park which is green all year round. Good restaurant with spectacular view over Geneva.

8/10 Good

Bob, Ldn

Liked: Cleanliness, staff & service, room comfort
Extremely comfortable in a great location
The room was clean but unfortunately someone had eaten half of the chocolate tablet that was in the minibar. The hotel is in the parc by the lake obviously which makes it the perfect place for a quiet night sleep.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

6/10 Okay

Karin, Colorado

Liked: Cleanliness
Disliked: Property conditions & facilities
Raggedly Hotel In Lovely Setting
The Hotel des Eaux-Vives must have been lovely in its day; however, now the hotel is dated, in that the furnishings have not been updated in a while. The cost of the room is not on pair with the mix-match furniture. The bed was comfortable but the room - far from lavish. As with some of the other reviews, there was no one there to greet us, either at the car park in front or at the front desk. We had to ring for someone and then it took some time for them to respond. The interior of the lobby has not been painted in sometime and there was evidence of mix-match wall repairs behind the front desk. One redeeming factor was the setting in which the hotel was located - in a park. There was little if no noise and that one factor made the stay worthwhile.

10/10 Excellent

Jdw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Julia Emerson, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Overall my stay of two nights was very pleasant. The staff if welcoming and helpful; dinner on the terrace with a view of the lake was delightful and delicious and the waitstaff were just attentive enough; the surrounding parks were beautiful. My only hesitation is the breakfast, which could be better. That being said they were happy to accommodate my gluten intolerance and buy gluten free bread. My guess is that a room on the lake side is quieter since there is a sort of road and parking lot at the back. The view from the terrace and the lakeside rooms is wonderful.

2/10 Terrible

Amir, Toronto, ON, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Disaster
To be Honest with you , there is no any qualification by the grade of SUB ZERO Unfortunately, The dreadful for this Hotel is SUB ZERO,this is the best brand for refrigerator in North America,but for the Hotel ..........!

10/10 Excellent

Alexander, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel on Geneva Lake
Very small and nice, excellent room quality & equipment. But you should mind that it is not a big 5*****, it's a very small 5***** - no swimming pools, gym etc. But for us - we prefer to stay here again, to enjoy the wonderful parc, where the hotel is actually located, silence and nature all around. And of course Lac Leman (Geneva Lake) is in 3 minutes walk (and some rooms have direct view on the lake).

10/10 Excellent

klein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic everything

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Excellent location.

4/10 Poor

Anne, Sydney

Liked: Cleanliness
Disliked: Staff & service
Surprised with 5 star rating
As this was a 5 star hotel we had certain expectations. When we arrived there was no one on the front desk just a small typed message (only in French) telling us to ring a phone ext if desk was unattended. Once we found someone to check us in we were shown to our room but no offer made to help us with our bags. The room was nicely decorated and clean but very small- when I walked around my side of the bed, I only am 5'4", I had to duck to avoid a roof beam (all 7 of the hotel rooms are in the roof). When we went to check out the girl on the desk didn't know what to do so had to ring for help. I asked for a receipt for the city tax but she said I didn't need one? Hope I don't get charged twice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent place
Very good place, room, bath, all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Glenn, Turks and Caicos Islands

Poor Value
Beautiful kitchen, yet disappointing and expensive food! Super expensive extra child bed charges and for an awful bed! We got insulted by a Swiss woman outside, when warming our car! It was okay, but poor value. We will try somewhere else next year.

8/10 Good

IJS

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and reasonably priced option in Geneva
The hotel is beautifully situated in a historic building and stunning park. The staff is exceptionally helpful and friendly. Being that it is located in the "garret" of the chateau, there are sloping ceilings and generally cramped quarters. (The suites seem more spacious but are more than twice the price of a standard room) Also, the beds seem pretty old and tired. While it does not meet expectations for a 5 start hotel, it is a very unique and charming place to stay and excellent value for it's price. I would definitely recommend it to others (as long as you are not claustrophobic).

6/10 Okay

John, NY

Liked: Cleanliness, staff & service, room comfort
Only if no other option
Not a normal hotel. Rooms ok but really a nice restaurant

8/10 Good

i, cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities
delightful combination destination
the combination of hotel restauartnt and formal gardens was delightful and adfforded us a number of options. The food was excellent and not too expensive.the terraces added to the ambience of the stay by allowing us to either enjoy the warm weather,to relax,or to enjoy an aperitif. As there were only 7 rooms for accomodation the majority of guests were occasional diners. It appears to be aregualr place for peopel to eat and talk. our room was very welll equiped but far too noisy. The 'garden rooms' are not suitable to any degree os peace and quiet and spolied some of our time there.

8/10 Good

Bjørn, Nivå

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, fine view from the balcony, top class room. Noise from the road
Stayed 4 nights in Aug 2021

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bem localizado e visual lindo
Hotel lindo, vista fantástica, um pouco caro como tudo em Genebra.

10/10 Excellent

ANGELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poly kalo romantiko perivallon
Poly kalo ektos apo tn aneparkh fwtismo tou dwmatiou.Xreiazetai perissotera fwta

8/10 Good

Stephane

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Le personnel est très aimable et attentif, le repas était plutôt décevant, la literie est moyenne (grand lit OK mais matelas trop dur et oreillers de qualité très moyenne).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seul bémol pour le buffet du petit déjeuner où manquait pain blanc qui après demande fut cuit et apporté à table. Autre manquement, aucune pince à disposition pour se servir des croissants et des pains au chocolat. Fromages et charcuteries dans un frigo avec porte vitrée, un peu démodé à notre époque.

6/10 Okay

Monika M.

Liked: Cleanliness
Disliked: Room comfort
Weekend Trip
Wir übernachteten am letzten heissen August Weekend. Leider war die AC defekt, was wir aber erst beim Einschlafen bemerkten bei 26°. Es hat uns niemand vorher informiert. So öffneten wir die beiden Dachfenster. Leider spielte aber eine Hochzeitsgesellschaft bis um 00.30 h sehr laute Musik. An Schlaf vorher war nicht zu denken. Wir waren eher enttäuscht. Was wirklich idyllisch ist, der wunderschöne Park und die Lage nähe zum See.