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My stay at the hotel was absolutely outstanding! Property and grounds are absolutely gorgeous and I had a lovely view of the lake. The staff was amazing with all good vibes! Food in the dining room was fantastic with beautiful ambiance. My only suggestion is better bedding especially a big poofy comforter.
Everything around this place is completely magical. The staff were amazing… Flights of wine tasting, and a delicious dinner at the bar after a long drive. Woke up and had coffee on the edge of the lake from 75 feet up. The bed was comfortable the hotel was quiet would do again might in fact move there.
Beds are terrible and the place is extremely dated
The “brand new” mattresses, as we were told by the front desk, are hard as a rock. The pristine pictures you see online don’t look anything like this place. There is no view of the lake from the rooms. The place is old, dated and the rooms (ours was a suite) have commercial kitchen type of quarry tile with dirty grout lines. Save your money and go elsewhere. I complained about the mattress so that’s how I know they were “brand new”. We ended up not staying the second night forfeiting $450 for the night because they said they couldn’t refund it. Hotels.com claims they tried to get us a refund but they failed miserably as well. There were very few guests and no weddings going on when we were there. I guess that’s why they couldn’t refund our money when I told them I couldn’t stay another night on that hard mattress due to back issues I . Instead we let them keep the money and we drove 6 hours home. Buyer beware!
We lived on a third floor. The veux was wonderful. However, the stairs are very steep and you would think twice of going back to the room. Elevator would greatly improve the accessibility
Beautiful property! The view of the lake and the landscaping is fantastic. The proximity to the town of Geneva is a major plus.
The only criticism is that there is no lobby and area to gather. The check-in is located in a very small office. But other than that, we truly enjoyed our stay.
We are an older couple and had a room on the top floor- did not know that there is NO elevator and they were also doing noisy roof repair directly outside our room all day long. No indoor pool, the bathroom was the size of a closet and the decor is ancient. Overpriced and not worth it.
First the good - great staff, beautiful grounds and excellent location. Renovated bar and bartender were great!
Now the bad - rooms are dated and in need of renovation and the on-site restaurant is violently overpriced and serving poorly executed food. As a chef, I was embarrassed for them serving such badly prepared food and then having the temerity to charge high end prices. It was also roasting hot in the dining room. Anyplace would be better to eat.
The property is beautiful and quiet. The staff were all excellent. We only stayed one night. Next time we will stay longer and take in more of the activities in the area.
We had a great stay for our first trip to the Finger Lakes region--easy to check in, friendly and accommodating staff, delicious meals on property, beautiful grounds, and comfortable room...will definitely stay here again in the future and highly recommend to others!
Dated, worn, no amenities no luxury for 4 star hotel . Convenient and good area
Eileen
Stayed 1 night in Apr 2022
Response from JMH on 30 Apr 2022
Thank you for your review. We strive to make each guest experience a positive one. We are sorry for any short comings on our part. Renovations started a month ago and wonderful things are happening at Geneva On The Lake! So much to look forward to in the future. We are sorry that our amenities in April are so few but amenities increase as the weather gets better. We hope that you will visit again in the future.
We had a very nice stay. A lot of renovations being made so limited access to the facilities. We feel that should be noted when you book a room. It however, didn’t greatly effect our stay. Breakfast at the restaurant was very nice. Staff over all is very kind & accommodating. Our room was very clean & comfortable. Kitchen appliances a bit dated but everything you would need to make breakfast, a quick meal or snack provided. We were very pleased. Stately, impressive property. I’m sure it will be stellar after the renovations.
Our first contact with the front desk, we knew we made the perfect choice in our stay. The woman at the front desk was so friendly and excited to see us....even though it was our first time there. She gave us a free upgrade without even asking for one. The property was clean and the room was like stepping into a colonial age. The room quiet and cozy. We did have breakfast in the morning which was delicious. We definitely recommend staying here and will do so on our next trip to the finger lakes. Bob and Tammy Powers
Robert
Stayed 1 night in Apr 2022
Response from JMH on 24 Apr 2022
Thank you Bob and Tammy!
We appreciate our guests and thank you for your kind review!
We stayed in the dog friendly townhouse. It was like taking a step back into the 80’s. Everything was so outdated. I’m guessing this is why there are limited pictures online. What was supposed to be a nice getaway turned out to be very disappointing. Would not recommend for the price.
We had a wonderful time. Walked the grounds. The history of the building is amazing. We had dinner onsite at Lancellotti Restaurant. Noah our waiter was a wonderful young man and took great care of us. Steve the piano player played a great selection of music. Our food was fabulous and we will return.
The hotel overall is pretty nice. Unfortunately during the winter there was not much to do around the local area. The staff is very nice but restaurant service was very slow for the price we paid.
The property was overall disappointing. I thought it would have been a lot better. The living room was drafty and cold. The room smelled musty. There were numerous stink bugs found in the room.