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Reviews of Oaks Bodhgaya

3.5 out of 5
Oaks Bodhgaya
Airport Road, District Gaya, Gaya, Bihar

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

arun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from General Manager on 28 Aug 2023
Dear Arun,Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya

8/10 Good

Bumkee

Stayed 17 nights in Dec 2022
Response from General Manager on 6 Jan 2023
Dear Bumkee, Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya

2/10 Terrible

Shashi Ranjan

Stayed 1 night in Oct 2022
Response from Nayan on 8 Oct 2022
Dear Mr. Shashi,It has been our great pleasure to welcome you at Oaks Bodhgaya!We sincerely regret the inconvenience caused to you due to the highlighted issues and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team and adequate action will be carried out to avoid such incidents in the future.I am grateful to you for the time you have taken to draw this to our attention and will assure you that we have taken this feedback with the seriousness it deserves.Our team looks forward to welcoming you again very soon.

6/10 Okay

ANUBHAV

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Service
The room was great but it was the service at the restaurant that was rather very disappointing. I mean, the staff sure struggle to understand instructions for the food that is being prepared. Twice I had ordered butter chicken in boneless and instead got served with bones. The dining staff looked confused and were extremely slow with giving out the food to us. We had to wait too long to even get a cup of coffee and it was all disappointing. The prices are a bit off the charts, especially a bowl of yoghurt that was around Rs.140/-. Despite trying hard to explain to the restaurant staff, they often looked puzzled and lost. The service certainly needs to improve and the staff need to be proactive and have a sense of understanding to adapt to different situations.
Stayed 3 nights in Jun 2022
Response from Nayan on 10 Jun 2022
Dear Mr. Anubhav, Thank you for taking the time to complete post stay review. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning food and beverages services and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience we have updated our service SOPs and will ensure to provide better training to team members. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards,

8/10 Good

ADRISH

Travelled with family
Liked: Cleanliness, room comfort
Hotel Oaks experience.
Hotel is good but the surroundings are not impressive at all. The house keeping service is pretty normal and you have to be little careful about laundry service and especially the billing for it. In house wifi is having trouble- very slow and poor signal. Overall I was ok ok.
Stayed 2 nights in Apr 2022
Response from Nayan on 15 Apr 2022
Dear Mr. Adarsh, Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum. Your kind comments about our hotels are truly appreciated. Also we have taken you comments regarding WiFi and Housekeeping on serious note and will take all necessary action to improve the same. Looking forward to welcome you again whenever in Bodhgaya. Kind Regards

2/10 Terrible

Susant

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheating on bills
The hotel is cheating in final bills as they are charging service tax and then GST , which is illegal. After i argued and threatened that i will complain they have deducted service tax.
Stayed 1 night in Sep 2021
Response from Nayan on 21 Sept 2021
Dear Mr. Susant, Thank you for choosing Oaks Bodhgaya for your accommodation requirements. Kindly be informed that you was charged service charge not service tax. Many restaurants and hotels charge service charges for their services and customers have to pay voluntarily .Most of people pay these extra charges when they are happy and satisfied with the service given by restaurants and hotels. In April 2017 Ministry of Consumer Affairs, food and public distribution has issued guidelines on Fair Trade Practices regarding service charges. Minister of Food and Consumer Affairs, Ram Villas Paswan, made it clear that it is voluntary and not mandatory to pay service charges. But what if a customer is not happy with the services the it is not mandatory to pay service charge. The amount charged as Service charge is always come with GST on that for we are liable to pay to govt. Hence this may not be matter of cheating and shouting. As per your requested we had also waived off that charges. Hope this will make a clear understanding of service charge. We look forward to welcoming you again when ever you are in Bodhgaya. With Regards,

10/10 Excellent

HR, Los Angeles

Travelled with group
Liked: Staff & service, property conditions & facilities
It is a great hotel, clean, With all amenities of a modern hotel, customer service is awesome, and their restaurant specially the breakfast buffet is the best. The hotel is a little far from town and the temples. They arranged transportation to and from the main attractions. The best part is the hotel is 10 minutes away from the airport.
Stayed 1 night in Feb 2020
Response from General Manager on 5 Mar 2020
Dear Valued Guest , Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind "FIVE STAR "rating in this forum.Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya.

8/10 Good

SUMJEM

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff at this property is top notch, from the front desk folks to the dining staff, A+! We appreciated everything that they did to make our stay good. The property itself could handle some TLC.... The bedding is very old and worn, including some holes. Along with not the best attention to detail when cleaning (look at floors around doors)
Stayed 2 nights in Feb 2020
Response from G.M. Manager on 10 Feb 2020
Dear Sumjem , Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum. We deeply regret for inconvenience caused for some cleaning issue , However we always try to provide our best cleaning standard but we will definitely improve the same and will ensure of improved cleaning standard in each of the area. We look forward to welcoming you back whenever you are in Bodhgaya.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Reception and Front Office staff is excellent and very helpful. Restaurant waiters are great! Food and Beverage department needs to work faster. Service from the kitchen is slow.
Stayed 1 night in Jan 2020
Response from General Manager, Oaks Bodhgaya on 13 Jan 2020
Dear Valued Guest , Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind "FIVE STAR "rating in this forum.Your kind comments about our hotels are truly appreciated. We have noted your concern and deeply regret for same as well. We will take this as serious noted and improve the same.. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from M. S. Thakur on 2 Jul 2019
Dear Valued guest , Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum.Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards General Manager Oaks Bodhgaya

2/10 Terrible

ChicagoResident, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. Lobby looks good. Once you go to room, you will see the hell. Dirty yellow marks on the bed sheets. Yack! Lot of left over hair on the bed sheets and bathroom. Shower water is hell. All of a sudden it pumps real hot and then real cold. Very rude and confusing staff. One person talks very demanding and rude, other person talks very confusing. Restaurant is terrible. We became sick after eating at restaurant.
Stayed 1 night in Oct 2018

10/10 Excellent

Chris, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is so rare to find a hotel that really cares about you as a person, as opposed to you as a profit vehicle. I had a major problem with another hotel while in Bodh Gaya and the staff at the Oaks found me a room at a discounted rate. They could have charged me anything and I would have paid it but they saw I was in need of some compassion and helped me out. The facility is in great shape, rooms are comfortable and modern and the food is absolutely wonderful. It's not super near the Mahabodhi Temple but that means it's much quieter then closer hotels.I would highly recommend this hotel for many reasons but mainly for the people who work there.
Stayed 1 night in Jul 2018
Response from M. S. Thakur on 14 Aug 2018
Dear Guest , Thank you for choosing The Oaks Bodhgaya and for sharing your feedback on this forum . We are very pleased to know that you had a pleasant stay .Your kind comments about our hotels and our colleagues are truly appreciated. These have been shared with our team who take great pride in ensuring each guest has a memorable stay.Thank you for sharing your great experience with the fellow travelers. It's always good to hear that our guests were delighted with the hospitality of our staff members. Look forward to welcoming you back to Oaks Bodhgaya. Kind regards General Manager Oaks Bodhgaya

10/10 Excellent

Ryder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciated Majroom's services for deligence
Stayed 2 nights in Jun 2018
Response from Jack on 11 Jul 2018
Dear Guest , Thank you for visiting us at Oaks Bodhgaya & sharing your Kind Candid feedback with fellow travelers. We are very happy to hear that you enjoyed your stay and look forward to welcoming you back soon for another relaxing and rejuvenating journey.Your kind comments about our hotels and our colleagues are truly appreciated . We look forward to hearing from you and to welcoming you back to Oaks Bodhgaya. Kind Regards , General Manager Oaks Bodhgaya

10/10 Excellent

manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from M.S Thakur on 2 May 2018
Dear Mr. Manoj , Thank you so much for visiting us at " Oaks Bodhgaya" and your candid feedback & sharing high score rating . Looking forward to welcome you again whenever you are in Bodhgaya. Yours Sincerely , General Manager Oaks Bodhgaya

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Dinner
The food was very good and they made efforts to include variety of dietary preferences.
Stayed 1 night in Mar 2018
Response from Jack on 15 Mar 2018
Dear Guest , Thank you for sharing your great experience with the fellow travelers. It's always good to hear that our guests were delighted with the hospitality of our staff members. Your positive feedback will help to motivate our staff members so thank you for your kind words. Look forward to welcoming you back to Oaks Bodhgaya.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Caters more to tour groups
Unless you have your own vehicle not conveniently located for taxi or rickshaws
Stayed 5 nights in Jan 2018
Response from Jack on 23 Feb 2018
Dear Guest , Thanks so much for visiting us at " Oaks Bodhgaya" and your candid feedback & sharing rating .Looking forward to welcome you again whenever you are in Bodhgaya. Yours Sincerely , Reservation - Oaks Bodhgaya

6/10 Okay

Cary

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The good thing about the Oaks is that it is new, and they haven't had much of an opportunity to let it get shabby yet. I expect that they will. The staff is very nice, but I can't believe that any of them have ever stayed in a well-run hotel, or even visited one. The wifi is nearly totally useless. I could get my mail, but that was about it. The hotel is outside of Both Gaya, located across from a power station and next to some huge diesel generators. It would not have been my first choice for a spot to locate a hotel. We had a car, but you can take a cab or tuktuk to town. Most of the other guests were on tour buses. The folks in the restaurant were also pretty clueless about how to prepare food and serve it. By 9AM, the breakfast buffet was pretty dismal. I made the mistake of ordering a light dinner, which took 40 minutes to arrive. My friend ordered soup, which took an inexplicable 15 minutes. While I was there, some folks were seated at the next table. The ordered, waited 20 minutes and left. The bottom line is that you can have the best facilities, and the nicest staff, but if you don't invest in training them, it is just a waste. I put this hotel's problems squarely at the feet of its ownership and top management.
Stayed 2 nights in Dec 2017
Response from Manvir Thakur on 23 Feb 2018
Dear Guest, It has been our great pleasure to welcome you at Oaks Bodhgaya!! I sincerely regret the inconvenience caused to you due to the highlighted issues and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the concerned team and adequate action will be carried out to avoid such incidents in the future. Our team looks forward to welcoming you again very soon. Yours Sincerely, General Manager Oaks Bodhgaya

8/10 Good

vivekananda

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Modern hotel with good facilities; okay staff
Good facilities and rooms but average staff and service. Suggest not to hire the hotel car. We hired one to drive us to Patna (4 hours) and it was the worst experience ever - terrible driver.
Stayed 1 night in Dec 2017
Response from Manvir Thakur on 23 Feb 2018
Dear Guest, Greetings from Oaks Bodhgaya! Thank you so much for choosing Oaks Bodhgaya for your stay! I sincerely apologize for the inconvenience caused because of the shortcomings that you have highlighted and I assure that you won’t come across such issues again. As you know from Patna to Bodhgaya by road its single highway and relate to the security point of view its our driver responsibility to serve you the safe journey. All apologies once again and we eagerly look forward to see you very soon! Warm Regards General Manager Oaks Bodhgaya

8/10 Good

Kesaan, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
Very good hotel just outside the bustle of BodhGaya and the airport is very close. Rooms are comfortable and moderately spacious. Good but not exceptional food. Very helpful staff.

4/10 Poor

KIYOAKI

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nayan Katariyar on 22 Dec 2023
Dear Valued Guest,Thank you for taking the time to the feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Excellent

YUTA

Stayed 2 nights in Jul 2023
Response from General Manager on 28 Aug 2023
Dear Mr. YutaThank you for choosing The Oaks Bodhgaya and for sharing your candid feedback and rating in this forum. Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya. Kind regards, General Manager Oaks Bodhgaya

8/10 Good

Thatchadaporn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in Jan 2020
Response from General Manager on 17 Mar 2020
Dear Thatchadaporn , Thank you for choosing The Oaks Bodhgaya and for sharing your candid feedback & Kind rating in this forum.Your kind comments about our hotels are truly appreciated. We look forward to welcoming you back whenever you are in Bodhgaya.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à recommander
Le meilleur choix d'hôtel pour Bodh Gaya. La chambre était tout à fait correcte. Le petit déjeuner laisse à désirer.
Stayed 2 nights in Dec 2017
Response from M.S Thakur on 25 Feb 2018
Cher invité , Merci beaucoup de nous avoir rendu visite à "Oaks Bodhgaya" et de votre avis franche et de votre avis de partage. Nous avons pris note de vos préoccupations et nous en tiendrons compte. Votre rétroaction est essentielle dans nos efforts pour améliorer nos normes de service. Nous sommes impatients de vous accueillir à nouveau quand vous êtes à Bodhgaya. Nous apprécions vraiment votre foi en nous et continuerons à travailler avec diligence pour gagner cette foi. Meilleurs voeux , Directeur général Oaks Bodhgaya.