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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Riverfront hotel with free breakfast and seasonal outdoor pool

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board
View from room
Exterior
Restaurant
Lobby
Reviews
8.2

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning
  • Business servicesBusiness servicesBusiness services
The price is ₹5,318
₹5,996 total
includes taxes & fees
28 May - 29 May

Explore the area

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Popular LocationGatlinburg Space Needle11 min walk
  • Popular LocationSkyPark11 min walk
  • Popular LocationRipley's Aquarium of the Smokies19 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)68 min drive
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Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.1/10 Very good

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.5/10 Good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Heating
Fridge
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.9/10 Excellent

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout curtains
Shower/bath combination
Hairdryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

7.3/10 Good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.3/10 Very good

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Fridge
Dining table
LED TV
Sofa bed - double
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Land view from property
Howard Johnson by Wyndham Downtown Gatlinburg
Pool
Parking included
Free WiFi
Air conditioning
8.2 out of 10, Very good, (1322)
The price is ₹5,580
₹6,291 total
includes taxes & fees
2 Jun - 3 Jun
Howard Johnson by Wyndham Downtown Gatlinburg

About the area

Gatlinburg

Located in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. SkyPark and Ober Gatlinburg Ski Resort and Amusement Park are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Ripley's Aquarium of the Smokies and WonderWorks. Don't miss out on a visit to Dollywood. Spend some time exploring the area's activities, including skiing.
Visit our Gatlinburg travel guideOpens in a new window

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • Alcoa - Knoxville Airport (TYS) - 68 min drive

Restaurants

  • Crawdaddy's Restaurant & Bar - 12 min walk
  • Ole Smoky Distillery - 11 min walk
  • Loco Burro Fresh Mex Cantina - 13 min walk
  • Mellow Mushroom - 10 min walk
  • Smith & Son Corner Kitchen - 11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
SureStay Plus Hotel by Best Western Gatlinburg is located close to SkyPark and Ripley's Aquarium of the Smokies, and provides free continental breakfast and a business centre. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • A seasonal outdoor pool with sunloungers
  • Free self-parking
  • A TV in reception, a lift and a vending machine
  • A 24-hour front desk and coffee/tea in reception
  • Guest reviews give good marks for the breakfast, overall value and helpful staff
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the size rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges and microwaves

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets on request
  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal outdoor pool closes in September
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has an outdoor pool. Pool access starts at 8:00 AM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of 27 May 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 28 May 2024 start from ₹5,318.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?

Self-parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Checkout is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Situated on the riverfront, this hotel is within a 15-minute walk of Gatlinburg Space Needle and SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1007 reviews" "
Rating 8 - Good. 298 out of 1007 reviews" "
Rating 6 - Okay. 131 out of 1007 reviews" "
Rating 4 - Poor. 67 out of 1007 reviews" "
Rating 2 - Terrible. 59 out of 1007 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Damon

Travelled with family
Disliked: Cleanliness, staff & service
My family and i stayed three nights. On the second day i noticed my arm was covered in bites from something. On the third day before check out we found bed bugs. Captured a few in a cup and took to the front desk. Upon presenting them to the front desk attendant, i was immediately met with contempt and rudeness. I asked for a refund and received it but the attendant said i was 'bullying' her for asking... i also asked for a letter of acknowledgement of the situation which she refused. A refund for this situation is insignificant. Ive already thrown away more money in luggage and spent the rest of the day washing clothes at the laundry mat and buying new for the family to travel home.
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were within walking distance to downtown, They had the best breakfast on our vacation, the room was clean and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, Great breakfast. Has a balcony with a running river to watch! Walking distance to downtown to shops and restaurants.
Stayed 1 night in May 2024

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. Staff was friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Jarred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being on the river it was real nice and peaceful!
Stayed 6 nights in May 2024

10/10 Excellent

Cheryl

Travelled with group
For the price, it is a great place! It is older but clean, has comfortable beds, a new shower, a nice balcony overlooking a stream, walking distance to lots to do, a good breakfast buffet and we saw BEARS in the parking lot at night….so cool!
Stayed 1 night in May 2024

2/10 Terrible

Tristan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay but the charged me over 100 extra then quoted
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked being on the river.
Stayed 1 night in May 2024

8/10 Good

Michael

River beside it
Stayed 2 nights in May 2024

8/10 Good

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024