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Reviews of The Golden Crest

4 out of 5
The Golden Crest
Amdo Golai, Gangtok

Reviews

6.0
Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Saumitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite a good stay. You need to rent room heaters separately. Front desk guys exceptional.
Stayed 3 nights in Feb 2022

10/10 Excellent

Macdonie Alvanie

Stayed 1 night in Oct 2021
Response from Yash on 25 Nov 2021
Dear Sir/Ma`am Thank you so much for your kind words of appreciation which means a lot to the entire team, Please visit again

10/10 Excellent

Ruchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel at Afforable Price
We chose to stay at The Golden Crest as the reviews and rooms looked good and it was located at s good main location. We had asked for a room decoration and the room was beautifully decorated. Thr staff were very helpful and rooms were superbly comfotable and elegantly furnished. We shifted to the Premium rooms which offered amazing views and were large. Food was tasty and the hotel had lift, power backup , free wifi , buffet breakfast and all services expected of a good hotel, at very affordable rates.MG marg is within 2 km।of the hotel and we got taxis easily from।in front of the hotel round the clock. Recommended !!!!
Stayed 1 night in Sep 2021
Response from Karma on 17 Sept 2021
Dear Ma'am Thank you so much for your kind words of appreciation. We were delighted to serve you!

2/10 Terrible

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed sheet and especially the bath towels are badly stained with blood and black dirt stains and really look dirty!!
Stayed 2 nights in Dec 2018
Response from Yash on 8 Jan 2019
Dear Sir/Ma`am We apologize for the issue in towels as pointed out by you. The same is not usual and an isolated case. We would have loved it if you had brought the same to notice of our staff during your stay so that the same could be replaced. We however take your feedback seriously and shall take all corrective action to avoid such issues again. Thank you for staying with us!

2/10 Terrible

Anoop

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor, worst ever hotel I have come across
Pathetic room quality - dirty linens, soiled towels, un-cleaned cups, dingy rooms, shabby wall papers and corners..
Stayed 4 nights in May 2017
Response from Yash on 2 Jul 2019
Dear Sir We humbly apologize for the unexpected experience that you faced. We have taken all measures to resolve the issues faced by you and are confident that everything is in place now. Please do visit us again!

2/10 Terrible

Anoop

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor value for money, highly overrated, 100% no-no
Quite disappointed with the overall value proposition of this hotel for the following reasons: 1. Rooms are dingy and smelly, especially the back facing ones 2. Dirty linen - spotty bed sheets, half cleaned towels 3. Damp and dirty carpet 4. Unwashed cups and saucers 5. Dirty wall papers and room corners 6. Limited breakfast options 7. Rude hotel management
Response from Yash on 2 Jul 2019
Dear Sir We humbly apologize for the unexpected experience that you faced. We have taken all measures to resolve the issues faced by you and are confident that everything is in place now. Please do visit us again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taking advantage of tourists by overcharging
This is the worst hotel stay I have ever had. Being a Canadian, I checked into the hotel and asked the hotel staff to arrange a cab to Nathula Pass. The hotel staff take advantage of outsiders/tourists by overcharging for all the services. When I confronted them and asked them to match the price they acted rude and asked me to check out of the hotel as I was letting others know of their ponzi scheme. I would not recommend this hotel to anyone

8/10 Good

Jayshree Dilip, Patel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is 3 km out side the city area on bypass Rd.
Over all good experience no issues at all Enjoyed our trip to Sikkim Gangtok is the clean city people are disciplined andcooperative.
Response from Yash on 2 Jul 2019
Dear Guest Thank you for your 4/5 review. However we would like to correct you that the Hotel is very much in the city, in fact almost in the middle of the city , located on main National Highway (not bye pass road) and 2 km from M,G,Marg, the hub of Gangtok Town,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Response from Yash on 2 Jul 2019
Dear Guest Thank you so much for your encouraging review and appreciation! We shall strive to improve our hospitality services always!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The staff was very accommodating! I would recommend this hotel to anyone passing through Gangtok!
Response from Yash on 2 Jul 2019
Dear Guest Thank you so much for your encouraging review and appreciation! We shall strive to improve our hospitality services always!