Extremely dated, cracked grout, very worn bathroom tapware, old carpets. More like an old, run-down motel room, not a five-star hotel.
Room smelled of stale cigarettes, & had no easily-accessible bedside outlets.
The shower didn't drain, which left us standing in a pool of dirty water.
On leaving feedback, staff offered to send up air fresheners for the smell, which we repeatedly declined as strong smells give me migraines. Staff also said maintenance would fix the shower drain first thing in the morning.
Maintenance hadn't arrived by 9am, which delayed our day as we had been waiting for them. We followed up with front desk, who said maintenance would be by later that morning. As we returned to our room, housekeeping was finishing up & once they left, we noticed a very strong air freshener smell as soon as we went in - even though we'd clearly said we didn't want air freshener at all. Cue migraine.
Even after maintenance, the shower barely drained & we were still left showering in pool of dirty water for remainder of stay.
We arranged to collect breakfast pack at 4.45am day of check-out, as needed to leave hotel by 5am to catch flight from Belfast. Staff assured us this was no problem.
Day of check-out, we go at 4.45am to collect breakfast pack & leave, but staff said they weren't advised of this, then said will take 5 mins to prepare & disappeared for over 30 mins instead of completing our check-out.
We booked this for our honeymoon; very disappointing experience.