Ratings based on 35 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller
Fabulous situationPosted 28-Jul-2014
Pros: The situation
Cons: Bedrooms could be bigger and bathrooms fresher. Biscuits with coffee in rooms
The public areas of hotel lovely and staff friendly and helpful. Rooms could have been bigger and shower curtains were musty.
by A verified traveller
Pros: There was one member of staff who shone for her friendliness and attentiveness. Other than this lady I can't say there was much else to like.
Cons: Reception staff could be trained in providing a warm welcome and to handle inevitable problems with professionalism.
This hotel was very disappointing and definitely not worth what I paid for my one night stay. The visit was coloured by my reception into the hotel. Within seconds of arriving I encountered a surprisingly hostile receptionist. She stated (incorrectly) that my booking was for a single occupancy room and I would need to pay €30 extra for my 12 year old daughter to stay. This despite my expedia form detailing a booking for a double or twin room. I was unwilling to pay extra on top of their €155 nightly rate which I had already paid. A discussion ensued whereby she implied this problem was of my own making as I had "chosen" to book with expedia. Her attitude was rude and confrontational and left me feeling very unwelcome in the hotel. In addition, the window in the room would not close, the reception on the TV was unwatchable and the shower was unpleasant due to the mouldy shower curtain stuck to my side as I tried to shower. While the food in the bar was good we had to return a dessert to the kitchen as it was obviously stale. Having said all this some of the staff were very pleasant and were extremely friendly and attentive. I will never return to this hotel and when one reads about Ireland's struggling hospitality sector I can't say I'm surprised after my unpleasant experience in this overpriced, overrated, substandard hotel.
Recommendedby Stuart from Bangor
Well managed hotelPosted 18-May-2014 on Hotels.com
I think their outside Hot Tub needs to be working, a spinner to dry swimming gear would be very useful and better musicians would be more enjoyable - they weren't in tune at many points. However we enjoyed the stay and were able to relax.
Recommendedby Time Traveller
Breakfast is far better than room conditionPosted 26-Apr-2014 on Hotels.com
The best of our stay would have to be the breakfast. The room we stayed in needs updating, the view was stunning though. The cleaning of the bed sheet could do with improvement.
for Couplesby A verified traveller
Posted 25-Apr-2014 on Hotels.com
for Everyoneby simon
Nice hotelPosted 10-Feb-2014
Leisure facilities very good Very peaceful relaxing ambience Food great
Recommendedby Dymphna from Co. Clare
last minute get awayPosted 30-Oct-2013 on Hotels.com
I have been in this hotel on many occasions over the years - in the past with my own family and extended family - and have always enjoyed my stay. However, on this occasion I felt that there was a definite down trend in the overall up keep of the hotel - for example within the bedrooms (doorways, presses etc) This is an excellent hotel when it comes to location and service but it does need more money spent on it for its general up keep. The leisure centre most definitely needs more money spent on it to up date it - the ceilings in the ladies changing rooms were old and delapidted and the showers need moderising. I would be sadly disappointed if this lovely - special hotel - continued to decline.
by A verified traveller
Nice room, service was awfulPosted 28-Oct-2013
Lovely room except it was freezing an heating didn't work,restaurant staff very ignorant, very expensive for what it's worth
for Couplesby Adam from Alaska
Good but not greatPosted 03-Sep-2013 on Hotels.com
The room was nice. Older but clean and just a bit of wear on the edges. The location is quiet with great views of Galway Bay. Close to the Connemara Airport.
Below expectationsPosted 09-Aug-2013
Wonderful location. Friendly and helpful staff. Great food. Unfortunately, rooms are in dire need of renovation, water runs brown in the bathtub and sink, and accessibility is poor, as the hotel lacks elevators or ramps.