On the beach

Reviews of Quality Inn & Suites Galveston - Beachfront

2.5 out of 5
Quality Inn & Suites Galveston - Beachfront
5924 Seawall Blvd, Galveston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 481 out of 1074 reviews" "
Rating 8 - Good. 284 out of 1074 reviews" "
Rating 6 - Okay. 150 out of 1074 reviews" "
Rating 4 - Poor. 84 out of 1074 reviews" "
Rating 2 - Terrible. 75 out of 1074 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Imelda

Travelled with family
Room had a horrible old stale smell in room. Restroom door would not close properly.
Stayed 2 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 21 May 2024
Dear Imelda,We apologize for the inconvenience you experienced during your stay.  Ensuring our guests' comfort is our top priority, and we regret that we fell short of your expectations.  We will immediately address the odor issue and inspect the restroom door to ensure it functions properly.  Your feedback is valuable to us, and we appreciate you bringing these matters to our attention.  We hope for the opportunity to better serve you in the future.Sincerely,Quality Inn & Suites Beachfront Management

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all we enjoyed our stay however there are a couple of things to point out. Our bathroom door would not close completely so had to leave it cracked when using it. And secondly there were several times during the day that there was no staff at the front desk and I had to wait at the desk 5-10 minutes for some one to help me. They were very kind and helpful once they were there.
Stayed 5 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 17 May 2024
Dear Elizabeth,We're glad to hear that you enjoyed your stay with us overall. However, we apologize for the issues you experienced with the bathroom door and the occasional wait times at the front desk. Your feedback is important to us, and we'll address these issues with our team to ensure improvements are made. We appreciate your understanding and patience, and we're glad to hear that our staff were kind and helpful once they were available. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience in the future.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Christian

Travelled with partner
Liked: Amenities
Great service and clean room. Also nice pool area
Stayed 2 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 17 May 2024
Dear Christian,We're delighted you enjoyed our service, clean rooms, and pool area! Providing a great experience for our guests is our priority, and we're glad we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Kathy

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Inn & Suites Beachfront Management on 16 May 2024
Dear Kathy,Thank you for rating your stay at Quality Inn & Suites Beachfront. We hope to host you again for your next trip to Quality Inn & Suites Beachfront to serve you with a more comfortable stay and enhanced experience.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Allison

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved having a private balcony, the breakfast was good, the indoor pool was nicely warm, being able to share an outdoor pool with the hotel next door was great, the staff was so nice, and the overall location of this hotel is perfect in terms of walking distance to the beach and all of the amenities that are included in the price! I’ll definitely be staying here again in the near future!
Stayed 5 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 16 May 2024
Dear Allison,We're thrilled to hear that you had such a wonderful experience during your stay with us! It's great to know you enjoyed the private balcony, delicious breakfast, and amenities such as the indoor and shared outdoor pools. We're also glad to hear that our staff made a positive impression on you and that you found our location convenient for accessing the beach and other amenities. Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the near future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Misty

Travelled with partner
Liked: Staff & service, property conditions & facilities
We love it
Stayed 3 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 14 May 2024
Dear Misty,We're thrilled to hear that you love your stay with us! Providing a positive experience for our guests is our top priority, and we're glad we could make your stay enjoyable.Thank you for choosing to stay with us, and we can't wait to welcome you back again soon! If there's anything specific you loved about your stay or anything else we can do to make your next stay even better, please let us know. Safe travels!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spacious and well-appointed room, great location, ample parking, good breakfast ..... and did I mention the friendly staff?
Stayed 2 nights in May 2024
Response from Quality Inn & Suites Beachfront Management on 14 May 2024
Dear Paul,We're thrilled you had such a positive experience with us! It sounds like you enjoyed many aspects of your stay, including our friendly staff, spacious and well-appointed room, great location, ample parking, and good breakfast. We're especially glad to hear that our staff made such a positive impression on you!Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service was excellent. We felt very welcomed with the desk clerk's hospitality.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Beachfront Management on 14 May 2024
Dear Deborah,We're thrilled that you had an excellent guest service experience and felt welcomed by our desk clerk's hospitality! Providing a warm and welcoming atmosphere for our guests is our top priority.Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very clean the staff was friendly
Stayed 1 night in May 2024
Response from Quality Inn & Suites Beachfront Management on 14 May 2024
Dear Ramiro,We're delighted you enjoyed our nice location and found our hotel very clean. It's also great to hear that our staff was friendly during your stay!Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

shinnea

Travelled with family
Liked: Staff & service
The property needs a remodel. It old and dated.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Beachfront Management on 9 May 2024
Dear Shinnea,We appreciate your feedback on our property. We understand the importance of maintaining a fresh and updated appearance for our guests. We continuously evaluate opportunities for improvement, including renovations and updates to ensure our facilities meet modern standards and provide a comfortable stay for our guests.Your input is valuable to us, and we'll take it into consideration as we plan for future updates. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future to experience the improvements firsthand. If there's anything else we can assist you with, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Nely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to everything, parking is easy and it was nice and clean.
Stayed 1 night in May 2024
Response from Quality Inn & Suites Beachfront Management on 8 May 2024
Dear Nely,Glad you had a positive experience with us, and we're happy to hear that! We strive to provide our guests with a convenient and comfortable stay, and we're happy to hear that you found our location convenient, parking easy, and the hotel clean. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service
Good for the price, staffs were nice
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 3 May 2024
Dear Ricky,We're glad you found our hotel to be a good value and that our staff were friendly during your stay. Providing excellent service at an affordable price is important to us, and we're delighted that you had a positive experience. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

CAROL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 8 May 2024
Dear Carol,Thank you for the feedback! We're glad you enjoyed your stay. If there's anything specific you liked or if you have any suggestions for improvement, feel free to let us know. We're here to ensure you have a great experience.Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Abby

Travelled with family
Liked: Staff & service
The location and staff were great!!!!! The decor is extremely dated and very dark, could definitely use an update.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 30 Apr 2024
Dear Abby,We're thrilled that you found our location excellent and our staff accommodating! We have noted your feedback about the decor and appreciate your suggestion for an update. We're always looking for ways to improve our guests' experience, and your input helps us do that. Thank you for staying with us, and we hope to welcome you back in the future!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to beach and grocery store, fast food and a restaurant. Hotel was clean with excellent service with lots of breakfast options. Only negative was that the humidity made the room smell musty. We fixed it by opening the balcony door for fresh air. Furnishings are worn but the beds were comfortable.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 30 Apr 2024
Dear Stephanie,We're delighted to hear that you enjoyed our hotel's great location and excellent service! Thank you for appreciating our cleanliness and the variety of breakfast options we offer. We apologize for the musty smell in your room due to the humidity, but we're glad to hear that opening the balcony door helped freshen the air. We appreciate your feedback on the worn furnishings and will look into ways to improve. Nonetheless, we're pleased that you found the beds comfortable. We hope to welcome you back again soon for another enjoyable stay!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Rene

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 21 May 2024
Dear Rene,Thank you for a Perfect Score Rating on your stay at Quality Inn & Suites Beachfront.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Don

Travelled with family
Liked: Staff & service
Just across the road from the beach. Close to restaurants
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 29 Apr 2024
Dear Don,We're delighted you enjoyed our hotel's convenient location just across the road from the beach and close to restaurants. Providing easy access to local attractions and dining options is important to us, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another beachside getaway soon!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Garrett

Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 17 May 2024
Dear Garrett,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Quality Inn & Suites Beachfront.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 17 May 2024
Dear Jason,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, shopping and nice pool. Economical, easy check in and very accomodating.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 26 Apr 2024
Dear Patricia,We're thrilled you had a positive experience during your stay with us! It's fantastic that you enjoyed our convenient location close to the beach and shopping areas and our nice pool. We always aim to provide easy check-in and accommodating service, and we're glad we could meet your expectations.Thank you for choosing our hotel, and we hope to welcome you back for another enjoyable stay soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Constance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all pleasant to talk to. They were very helpful in all aspects.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 23 Apr 2024
Dear Constance,We're delighted you had a positive experience with our staff! Providing helpful and friendly service is a top priority for us, and we're glad to know that our team members met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Regards,Quality Inn & Suites Beachfront Management

2/10 Terrible

Hugo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Umm well first the place and the pictures that is advertised is off. I’m sure at one point the hotel looked like that but it does not. The pools were dirty and disgusting. The rooms smelled and were old and dirty. So many things run down. Not recommended. Stay somewhere else. Oh and the breakfast- the pictures are a lie.
Stayed 3 nights in Apr 2024
Response from Zach P. on 22 Apr 2024
Dear Hugo, I am sorry to hear we were not able to provide you with a clean and comfortable experience. We strive to provide an excellent stay for all of our guests so we are sorry to hear we were unable to provide that for you. Thank you for letting us know what issues you had during your stay, we will pass them on to our appropriate departments and get them taken care of. We hope you will give us another chance in the future.Thank you,Zach Parlo.General Manager

8/10 Good

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before and we will stay here again definitely. Reasonable price and the staff has always been friendly. There's nothing fancy about it, but it's clean and the beds are comfortable.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 23 Apr 2024
Dear Julie,Thank you for your loyalty and positive feedback! We're thrilled that you enjoyed your stay with us and that our reasonable prices, friendly staff, cleanliness, and comfortable beds met your expectations. We strive to provide a welcoming and comfortable experience for all our guests, and we're glad we succeeded during your stay. We look forward to welcoming you back again in the future!Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Brittany

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Leaking shower, stains on bed cover and pillows, mold on ceiling.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 23 Apr 2024
Dear Brittany,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the leaking shower, stained bedding, and mold on the ceiling. This does not meet our standards of cleanliness and comfort. Please rest assured that we take your feedback seriously, and we will address these issues promptly to ensure they are not repeated. We hope you'll give us another chance to provide you with a much-improved experience in the future.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

laura

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Good view of the beach, close to restaurants.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 22 Apr 2024
Dear Laura,We're delighted to hear that you enjoyed the view of the beach from our hotel and found our location to be convenient for accessing nearby restaurants. Providing a pleasant and convenient experience for our guests is our top priority, and we're glad we could meet your expectations in these areas.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback!Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

kendra

Travelled with family
Disliked: Property conditions & facilities
The staff was pretty friendly. My room was way way smaller than. One would think. My refrigerator didn’t keep things cold. I was right by the elevator electrical room so it was noisy. Would have preferred the room to be as big as what they say. Well. Mine was actually smaller than anyone else’s room. So you would think I would have at least got charged a little less.
Stayed 5 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 18 Apr 2024
Dear Kendra,We appreciate your feedback regarding your recent stay. We're sorry to hear that your room size did not meet your expectations and that you experienced issues with the refrigerator and noise from the elevator electrical room. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused. Please know that we will address these issues to ensure a better experience for our future guests. If you decide to stay with us again, please don't hesitate to reach out to our staff so we can address any concerns promptly. Thank you for choosing our hotel.Sincerely,Quality Inn & Suites Beachfront Management

8/10 Good

Carlene

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 7 May 2024
Dear Carlene,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, the staff was helpful. Most rooms have a partial sea view.
Stayed 2 nights in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 16 Apr 2024
Dear Glenda,We're delighted you found our property clean and our staff helpful! It's fantastic that you were able to enjoy a partial sea view from most rooms. Providing a pleasant and comfortable experience for our guests is our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints, was good value for money.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 16 Apr 2024
Dear Rajendra,We're pleased to hear that you found good value for your money during your stay with us! We aim to provide an excellent experience at an affordable price. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Katrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one on the nicest one I have stayed lat for the price.
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 10 Apr 2024
Dear Katrina,We're thrilled to hear that you found our property one of the nicest you've stayed at for the price! Providing excellent value and a memorable experience for our guests is important to us, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay! If there's anything else we can do to help you or if you have any further feedback, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old. Not as advertised. It’s near the beach; not exactly beach front but surrounded by other properties.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 10 Apr 2024
Dear Amy,We apologize if the property did not meet your expectations and was not as advertised. We want you to know that your feedback is important to us, and we will consider it to ensure that our descriptions accurately reflect the reality of our accommodations. While we strive to provide accurate information about our location, we understand that being near the beach may differ from being directly beachfront. Thank you for bringing this to our attention, and we hope that despite this, you can still enjoy your stay. If there's anything else we can do to help you or if you have any more concerns, please don't hesitate to contact us. We would appreciate your feedback.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

David

Travelled with family
Liked: Staff & service, amenities
Staff was excellent
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 10 Apr 2024
Dear David,We're thrilled you had an excellent experience with our staff! Providing exceptional service is our top priority, and we're delighted that our team met your expectations. Your kind words mean a lot to us, and we'll pass along your compliments to our staff members. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can help you with, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

SHARON, Northbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 8 Apr 2024
Dear Sharon,We're glad you found our staff to be friendly during your stay. If there's anything else you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Quality Inn & Suites Beachfront Management on 25 Apr 2024
Dear Steven,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 4 Apr 2024
Dear Sandra,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, Quiet location
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 3 Apr 2024
Dear Keith,We're pleased to hear that you enjoyed our hotel's proximity to the beach and quiet location. We prioritize providing a peaceful and convenient environment for our guests. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another relaxing stay by the beach!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Mayra

Travelled with partner
The room was super clean !
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 2 Apr 2024
Dear Mayra,We're glad to hear that you found the room super clean! Maintaining cleanliness is our top priority, and we're delighted you had a positive experience. Thank you for your feedback, and we hope to welcome you back again soon for another enjoyable stay!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

ERIN

Travelled with family
Liked: Staff & service
Disliked: Amenities
Friendly and safe
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 2 Apr 2024
Dear Erin,We're thrilled to hear that you found our hotel friendly and safe. Our top priority is providing our guests with a welcoming and secure environment. Thank you for your kind feedback, and we hope to welcome you back again soon for another great stay!Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location nice and clean rooms
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 1 Apr 2024
Dear Emily,We're delighted to hear that you enjoyed our hotel's location and found the rooms clean and comfortable. Thank you for your positive feedback! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back!Regards,Quality Inn & Suites Beachfront Management

10/10 Excellent

Kinsie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 19 Apr 2024
Dear Kinsie,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Quality Inn & Suites Beachfront. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Quality Inn & Suites Beachfront hotel soon!Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this place disappointed us so much. We were met by a receptionist who couldn't understand us, we are British, we're speak English like you do! The was small, cold, damp, dirty, and we were right next to the lift, so we heard that EVERY time it moved. Also had building work in the rooms next to us, nothing mentioned about this at all. The beds felt damp like noones been in them for month's. You dont see a sign for the hotel and end up driving passed. No, the best experience.
Response from Quality Inn & Suites Beachfront Management on 27 Mar 2024
Dear Wendy,We are truly sorry to hear about your disappointing experience with us. Your feedback is very concerning, and we apologize for the shortcomings you encountered, including issues with communication, room condition, noise disturbances, and lack of notification about ongoing building work. Providing a comfortable and pleasant experience for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will promptly address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience or discomfort you have had. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. We hope to welcome you back for a much-improved stay in the future.Sincerely,Quality Inn & Suites Beachfront Management

2/10 Terrible

Tammy

Travelled with family
Very run down, carpets nasty. Wasn’t clean. Items left from previous tenants (used personal hygiene items) breakfast wasn’t worth eating Staff was friendly but for the price it should have been at least clean
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 27 Mar 2024
Dear Tammy,We're sincerely sorry to hear about your disappointing experience during your stay with us. We're a good one to provide a clean and comfortable environment for our guests, and we are sorry that we fell short of meeting your expectations. Your feedback regarding the condition of the room, cleanliness, and breakfast offerings is concerning, and we will address these issues immediately with our team to ensure improvements are made. We are very sorry for any discomfort or inconvenience you experienced. We appreciate you bringing these matters to our attention, and we will work diligently to fix them for you. If there's anything else we can do to make amends or assist you further, please don't hesitate to let us know. We hope to welcome you back for a much-improved stay in the future.Sincerely,Quality Inn & Suites Beachfront Management

10/10 Excellent

Marsha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 27 Mar 2024
Dear Marsha,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Quality Inn & Suites Beachfront many more times.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here when we were evacuated from previous hotel. Staff was friendly and helpful. Good breakfast. Kids enjoyed the pool.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 27 Mar 2024
Dear Elizabeth,We're glad to hear that we could provide a comfortable and welcoming experience for you and your family during a challenging time. Our staff aims to be friendly and helpful to all our guests, and we're delighted that you found them to be so. It's fantastic to hear that you enjoyed our breakfast offerings and that your kids had a great time at the pool. Thank you for choosing to stay with us, and we hope that your stay with us provided some comfort during your evacuation. If there's anything else we can do to assist you further, please don't hesitate to let us know. We're here to ensure you have a pleasant and stress-free experience with us.Regards,Quality Inn & Suites Beachfront Management

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 1 Apr 2024
Dear Brenda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Quality Inn & Suites Beachfront Management

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 21 Mar 2024
Dear Stephanie,Thank you for the review.  We apologize for any inconvenience you faced while staying at our hotel.  We would love to know about your experience to ensure it doesn't happen again.  Thanks for visiting at Quality Inn & Suites Beachfront.Sincerely,Quality Inn & Suites Beachfront Management

4/10 Poor

Susan

Travelled with partner
Disliked: Amenities
Adequate property for a stay prior to a cruise. Rooms were overbooked so we were not given what we paid for. Check in was slow. In fact, while i was checking in another woman came up and started complaining about her room and i was just dropped by the clerk for about 20 minutes while she helped the other woman. Also photos posted are definitely not all from this property.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 19 Mar 2024
Dear Susan,We apologize for the inconvenience you experienced during check-in and for not receiving the room you had booked. Providing a smooth and efficient check-in process is important to us, and we regret any delays or interruptions you encountered. We understand your frustration and will address this issue with our staff to ensure it doesn't happen again in the future. Additionally, we apologize if the photos posted online did not accurately reflect our property. We strive to provide accurate representations of our accommodations, and we will review and update our listings accordingly. Thank you for bringing these concerns to our attention, and we appreciate your feedback. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future under more favorable circumstances.Regards,Quality Inn & Suites Beachfront Management

6/10 Okay

Jayne

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The outer facade was nice entrance and lobby and breakfast area was good. The nite staff on arrival was pleasant yet totally confused with our reservation she eventually got use in appropriate rooms but the cleanliness was sub par the bathroom was atrocious no care was given to clean toilet and the floor was not cleaned when I wiped floor found a few long dark hairs. A bit concerning ..the beds were clean and adequately made..the floor carpet although vacuumed was filthy. Old and worn. Not what I expected for the price we were charged. The family we chatted with ndicated they pd one third the amount we were charge. Disappointed Expedia used this hotel in their offering.
Stayed 2 nights in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 19 Mar 2024
Dear Jayne,We're sorry to hear about your disappointing experience during your stay. While we're glad to hear that you found our outer facade, entrance, lobby, and breakfast area satisfactory, we apologize for the issues you encountered with cleanliness in your room. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard. We will address your concerns with our housekeeping team to ensure that these issues are properly addressed and prevented in the future. Additionally, we apologize for any confusion with your reservation and any inconvenience it may have caused. We appreciate your feedback and will use it to improve our services. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right for you in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management

4/10 Poor

Tony

Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 10 Apr 2024
Dear Tony,Thank you for leaving a review for us; however, we apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Quality Inn & Suites Beachfront Management

4/10 Poor

DAVID, NIAGARA FALLS

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The women at the front desk was very pleasant, breakfast was ok, but the hotel was dirty. We checked in and the room smelled like wet dog. There were someone’s dirty shorts left on the floor and black stuff all over the bed.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites Beachfront Management on 19 Mar 2024
Dear David,We are sorry to hear about your experience at the hotel.  It's disappointing to learn that the cleanliness of the room did not meet your expectations and that you encountered issues with the odor and leftover items.  Your feedback is essential, and we will ensure that it is shared with the management team so they can address these issues and prevent similar incidents from happening in the future.  Thank you for bringing this to our attention, and we apologize for any inconvenience caused during your stay.  If you have any more concerns or if there's anything else we can help you with, please don't hesitate to let us know.Regards,Quality Inn & Suites Beachfront Management