Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Days Inn by Wyndham Dickinson TX

2 out of 5
Days Inn by Wyndham Dickinson TX
3710 Gulf Fwy, I-45 Exit 19, Dickinson, TX

Reviews

6.2
Rating 10 - Excellent. 129 out of 650 reviews" "
Rating 8 - Good. 164 out of 650 reviews" "
Rating 6 - Okay. 121 out of 650 reviews" "
Rating 4 - Poor. 89 out of 650 reviews" "
Rating 2 - Terrible. 147 out of 650 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Alvaro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No limpiaron la habitación correctamente
Stayed 2 nights in May 2024
Response from Sophia CSR on 9 May 2024
Hi Alvaro,We apologize for the inconvenience you experienced with the cleanliness of your room. Maintaining a high standard of cleanliness is important to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we'll address this issue promptly to ensure a better experience for our guests in the future.

10/10 Excellent

Maristel

Liked: Property conditions & facilities
n/a
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Hi Maristel,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and reasonably priced.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Donald,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
The options to eat are great and walking distance
Stayed 5 nights in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Hi Pedro,We are delighted to hear that you enjoyed the dining options within walking distance of our property. Providing convenient access to a variety of dining choices is important to us, and we're glad that you found the options to be great. Thank you for sharing your positive experience, and we hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charged me an additional $100. Said it will be refundable on checkout n
Stayed 1 night in Apr 2024
Response from Sophia CSR on 27 Apr 2024
Hi Greg,I regret any inconvenience caused by the additional charge. Please know that our policy requires a 100 damage deposit which is refundable after check-out, and this is to safeguard the property against any damage. It is stated at the hotel and on the website as well. If you have any queries regarding this issue, please call up the property for further assistance.

6/10 Okay

Alvin

Travelled with family
Disliked: Staff & service
Staff very unpersonable
Stayed 12 nights in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Hi Alvin,Providing warm and welcoming service is important to us, and we regret if we fell short of your expectations in this regard. Your feedback is valuable, and we'll address this issue with our team to ensure a more personable experience for all our guests in the future.

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service
Front staff was very friendly. Room was missing the mini fridge, but had a microwave at least. The A/C didn't seem to get the room as cold as we'd like either but it was manageable. For the price it was a place to sleep and it did its job well enough.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Hi Alyssa,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Gabriel

Travelled with family
This location had a gas station and a MacDonald's within a one to two minute walking distance. This location does not really nave a continental breakfast, all they have is a small coffee area with granola bars.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Hi Gabriel,We are pleased to hear that our hotel's location near a gas station and McDonald's was convenient for you. However, we regret any inconvenience regarding our breakfast offerings. We appreciate your feedback and will take it into consideration as we strive to improve and better meet the needs of our guests.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location. Right off the highway for a stop on our way.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Rodney, Thank you for your feedback! We're glad to know that you liked our hotel's proximity to the highway. Being conveniently located near major routes can make traveling easier for our guests. If you have any other comments or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you again.

6/10 Okay

kavinilavu

Travelled with family
Liked: Cleanliness, staff & service
Room was okay but breakfast is very horrible they not even have a bread. Please don’t consider this hotel if you’re looking for stay and breakfast.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 16 Mar 2024
Dear Guest,I apologize for the disappointment regarding the breakfast during your stay. Your feedback is valuable, and we will address this issue to improve our offerings. We appreciate your honesty and hope that you will consider giving us another chance to provide you with a better experience in the future.

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place. They will refund your expedia amount and charge more to your CC. You also have to pay more, (20$ an hour) for an early check-in or check-out. There is no place to sit, if you choose not to pay for the early-check in. They will ask you to say outloud your card 4 digit access numbers if paying for anything. This room was disgustingly dirty with 0 amenities. 2 different MEN open our room door with their own key card and without prompt after we payed for early check in. One had to put up a new shower curtain and the other just apologised and closed the door. I was in disbelief and could not leave the proprty due to funds and luggage. I slept in my clothes ontop of the bed with a weapon nearby just incase.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi Katie,Thank you for sharing your review. We apologize for any inconvenience you may have experienced. This is not typical of our guests' experiences at our property. We have brought this issue to the attention of our management team. If you still have any concerns, please call up the property for further assistance.

4/10 Poor

Timothy

Liked: Staff & service
Disliked: Cleanliness
Lousy Internet! No place to hang clothes!
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Hi Timothy,We apologize for the inconvenience caused by the internet and the lack of hanging space for clothes. We will share your feedback with our team for improvements. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.

8/10 Good

Melissa

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Hi Melissa,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Nhan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Hi Nhan,Thank you for recognizing our dedication to customer service. We're committed to providing the best experience possible. We can't wait to welcome you back for another exceptional stay.

2/10 Terrible

Jeremy

Disliked: Staff & service
The property was great. It was the staff that had the issue. They had four rules posted on the window that they asked us to follow. Even if you follow those rules to an exact t, they will find a way to steal money from you.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Hi Jeremy,Thank you for sharing your feedback with us. After conducting a thorough investigation with our management team, we regret to inform you that your assertion is incorrect. It has come to our attention that there were indications of weed usage in your room. Please be reminded that according to our property policy, smoking is strictly prohibited in the rooms, and designated smoking areas are provided for our guests' convenience, as mentioned on our website and third-party channels.

2/10 Terrible

Montrey

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Hi Montrey,We apologize for any inconvenience you may have experienced during your visit. Please provide us with specific details about any areas of dissatisfaction so that we may address them and make necessary improvements. Our goal is to provide better service for you in the future.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Hi Mark,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Joann,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Lisa

Working on ck in. Guy said go around corner. We got in car but he meant down the hall. Didn’t tell us until 3rd pass by. Ac in room has no decals. Have to guess what buttons do.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 10 Feb 2024
Hi Lisa,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope you might reconsider in the future.

6/10 Okay

Tom

Business traveller
Liked: Room comfort
Budget friendly
It's a budget friendly hotel. don't expert a Marriot, Hilton, Sheraton type of room. upgraded vinyl floor but needed to be washed. everything was clean. lobby is being renovated so no breakfast.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Hi Tom,Thank you for sharing your experience. We appreciate your understanding regarding our budget-friendly accommodations and ongoing renovations. We're glad to hear that overall, your room was clean and satisfactory. Your feedback helps us improve, and we hope to provide an even better experience on your next visit.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant Surprise
Very hesitant to book the room since so many others were ridiculously pricey. A little bit hard getting to hotel entrance; no lobby; no breakfast. Fast food restaurants in walking distance. Exterior not appealing but most important for me is a clean room, clean towels and clean sheets. Was not disappointed at all.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 5 Feb 2024
Hi Doris,We appreciate your honest feedback. It's great to hear that, despite initial hesitations and some external factors, you found the essentials of a clean room, towels, and sheets met to your satisfaction. If there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to welcome you back for another comfortable stay.

2/10 Terrible

Courtney

Stayed 7 nights in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Courtney,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terrible

Steven

Travelled with family
Disliked: Staff & service, property conditions & facilities
The remote to the TV dint work. Theres no buttons on the TV to change it feom HDMI to normal TV. The phone diesnt work at all. It was all broken up and the cord was cut. So if you had a emergency and your cell was dead, you be out of luck. The saftey latch on the door was missing or broke. However, the bed was comfortable. Clean towels.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Steven,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 9 Jan 2024
Hi Courtney,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

10/10 Excellent

Phillip

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. everything is nearly in same parking lot.. convenient store and McDonald's etc
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Phillip,We're thrilled to hear that you found our location convenient, with easy access to restaurants and shops nearby. Our team takes great pride in providing a seamless experience for our guests, and we're delighted that you enjoyed your time with us. Thank you for your kind words, and we look forward to hosting you again in the future.

2/10 Terrible

Zion

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water is stinky, did not change sheets for TEN whole days, freezer didn’t freeze, fridge had mold in it, walked into our room constantly. There were holes in the furniture, it smelled like it hadn’t been cleaned in over a long period of time. I was disgusted, I had to go and buy my own can of Lysol and cleaning supplies to TRY and enjoy my stay. Inconvenient housekeeping.
Stayed 10 nights in Nov 2023
Response from Sophia CSR on 7 Dec 2023
Hi Zion,I sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Mathieu

Travelled with family
Liked: Staff & service, amenities
Overall it’s fine. The bathroom vent was non functioning and cleanliness was what you would expect. Would stay again.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Mathieu,Thank you for your feedback, and we appreciate your understanding. We apologize for any inconvenience regarding the non-functioning bathroom vent and any cleanliness concerns you may have encountered. Your comments are valuable, and we will address these issues to ensure a more comfortable and enjoyable experience for future stays.

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn't want to accommodate a wheelchair user
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Hi Victor,We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 Terrible

Timothy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I found a box of enemas in the drawer and on was used Laying in the drawer!
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 14 Nov 2023
Hi Timothy,I sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is certainly not the standard we aim to uphold, and I assure you that we take your feedback seriously. I will address this matter with our housekeeping team to ensure proper protocols are followed, and we'll take immediate steps to investigate and rectify the situation. If there's anything more you'd like to share or if we can assist you further, please feel free to reach out to the property.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 9 Nov 2023
Hi Ricky,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The room appeared to be recently remodeled and was in good shape. The phone did not work and the shower drained a little slow. The A/C unit cooled well and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 18 Oct 2023
Hi Paul,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our recently remodelled room in good condition and that you enjoyed the comfort of our bed and the effectiveness of our A/C unit. We appreciate your valuable input and look forward to welcoming you back for an even more enjoyable stay in the future.

8/10 Good

Roland

Stayed 2 nights in Oct 2023
Response from Sophia CSR on 6 Nov 2023
Hi Roland,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Okay

Megan

Disliked: Cleanliness, staff & service
Meh at best
There were drops of blood on our comforter The mattress was heavily stained The coffee maker didnt work There was no iron The shower drain was heavily clogged
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Megan,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible customer service
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 8 Oct 2023
Dear Guest,I'm genuinely sorry to hear that you had experience with our customer service. This is certainly not the impression we aim to leave with our guests. We take your feedback seriously and will be reviewing our service procedures to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future.

8/10 Good

Whitney

Travelled with family and small children
Liked: Cleanliness
The front desk area is under construction, the property on the outside could use some landscaping to upgrade the curb appeal. Our room was nice and clean we had 3 beds in our room which was awesome for our family. We did utilize the pool which was clean and comfortable to swim in. We will stay here again in the future.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hi Whitney,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found your room clean and comfortable and that the pool met your expectations. We apologize for any inconvenience caused by the construction in the front desk area and appreciate your understanding as we work to improve our facilities. Your suggestion regarding landscaping is duly noted, and we'll take it into consideration for future enhancements. We look forward to welcoming you back on your future visits. Your continued support is greatly appreciated.

8/10 Good

Isaias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay over all but tv didnt had any channels or cable
Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Isaias,Thank you for taking the time to share your feedback. We're glad to hear that you had a generally good stay with us. However, we apologize for the inconvenience you experienced with the TV channels. We understand how important entertainment is for our guests, and we're working to rectify this issue promptly. Your input is valuable to us, and we appreciate your understanding. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.

2/10 Terrible

Tommie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no continental breakfast, no shampoo, staff hard to reach, staff was rude, and I had to go get another hotel room. I am a business owner that has help staying at different hotels in the area on occasion throughout the year, and will refuse to have my guys, stay there again. I will double a night stay to keep from staying there.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 22 Sept 2023
Hi Tommie,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 20 Sept 2023
Hi Jeff,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Hi Mathieu,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

6/10 Okay

Jimmy

Travelled with partner
Liked: Staff & service
Was very close to fast food places.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 10 Sept 2023
Hi Jimmy,That's convenient! Having fast food options nearby can be a real plus, especially for travellers looking for a quick and easy meal option. It sounds like the location worked out well for you. If you have any other comments or questions, feel free to share!

6/10 Okay

Tamauj

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The place is good if you just need somewhere to stay as you are just passing through, the lobby was closed, the attendant was not present and had to be summoned, and the room had damage that requires maintenance. However the bed and shower appeared clean, and the AC worked, so we made the best of it. Also must be mentioned that they offered a honey bun to replace breakfast with the lobby being closed, not sure what to make of that.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 10 Sept 2023
Hi Tamauj,Thank you for sharing your experience. It sounds like your stay was a bit mixed. It's good to know that the essentials like the bed and shower were clean, and the AC was functional. However, it's concerning that there were some maintenance issues and a lack of presence from the attendant. Your feedback is valuable and can be helpful for both the hotel and future guests. If there's anything else you'd like to share or if you have any further questions, feel free to let me know.

10/10 Excellent

Louis

Stayed 1 night in Sep 2023
Response from Sophia CSR on 10 Sept 2023
Hi Louis,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Freddie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet place nice but did not like fridge did not work right.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Hi Freddie,We're glad to hear that you enjoyed the peaceful environment during your stay. However, we're sorry to learn about the inconvenience you faced with the fridge not functioning properly. Your comfort is our priority, and we apologize for any disruption this may have caused. Our maintenance team will promptly address the fridge issue to ensure that it's working perfectly for our future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an even more enjoyable experience in the future.

8/10 Good

Jordan

Stayed 2 nights in Aug 2023
Response from Sophia CSR on 31 Aug 2023
Hi Jordan,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated. Only issue I had was the mattress being so new it was really stuff and hard to get comfortable on (which isn’t the properties fault)
Stayed 1 night in Aug 2023
Response from Sophia CSR on 3 Sept 2023
Hi Miguel,We are delighted to hear that you appreciated our newly renovated rooms. We understand your concern about the firmness of the new mattress, and we appreciate your understanding that this is not within our control. Your feedback is valuable, and we hope that despite this minor issue, you had an overall pleasant stay. Hope you will return in the future, we'll do our best to accommodate your preferences and ensure a comfortable experience. Thank you for choosing our property, and we look forward to welcoming you back.

4/10 Poor

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty, room smell very humid had holes on the wall and roof
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 28 Aug 2023
Hi Alejandro,We deeply regret the dissatisfaction you experienced during your stay. We apologize for the cleanliness issues and the condition of your room. Your comfort and satisfaction are important to us, and we take your feedback seriously. Please know that we're addressing these concerns with urgency to ensure improvements in our facilities. Your feedback helps us enhance our guest experience, and we hope you'll consider giving us another opportunity to provide you with a more pleasant stay in the future. Thank you for sharing your observations.

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 12 Sept 2023
Hi Julius,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

10/10 Excellent

Bessie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Sophia CSR on 4 Aug 2023
Hi Bessie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

4/10 Poor

Chasatie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 2 Aug 2023
Hi Chasatie,Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

6/10 Okay

Ana

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 29 Jul 2023
Hi Ana,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.