4 Star, this should be downgraded immediatey to a zero star. First of all the car park, so confusing, you have to press a button outside the building before you go in, so we had to back up and then a stranger showed us how it works, same on way out. Second, the check in, although it was pre paid via Hotels.com the receptionist wanted me to forward a confirmation e-mail to them, very odd as I have stayed in hotels all over the world and this was the first time I had to do that. Third, the elevator, hallway to room and room was grossly undermaintained, smell of urine and damp on 5th floor to outside pool area too. 4th, bed was like sleeping on concrete, one pillow each too. Fifth, wi-fi is not free and I paid for a token of 5 Euro for 24 hours in lobby. Sixth, I asked receptionsit if I had breakfast included as no confirmation on Hotels,com or from reception on check in, she and her colleague bluntly told me to check with restaurant as they don't know. Personality and cutomer service definitely lacking here. We went out for breakfast instead. We checked out thankfully after one night, glad we didn't book any longer. Outside the pavemnets lined with looky men