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Reviews of Hampton Inn Front Royal

2.5 out of 5
Hampton Inn Front Royal
9800 Winchester Rd, Front Royal, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Gregory

Travelled with family
Hot water on 3rd floor ran out
Stayed 1 night in May 2024

6/10 Okay

Mildred

Business traveller
Disliked: Amenities
It was okay.
Stayed 1 night in May 2024

8/10 Good

Laycca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at this property, and found the staff to be very polite and helpful. While the property is under renovation, we were out from 9am-5pm daily and didn’t hear any construction noise during our stay. The property is certainly older and needs the renovation. The pool is closed while they are renovating. The breakfast was quite nice with a variety of options. One note is that I’m not sure the heat was working properly because it was cold every night. Even though we had the heat on 76 the unit never seemed to turn on. The convenience to Shenandoah was great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leslie was extremely helpful and kind! Loved everything about the room, great job!!
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was clean and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher

Liked: Property conditions & facilities
Easy check in, clean, staff extremely helpful and nice.
Stayed 1 night in Apr 2024

6/10 Okay

Faye

Hampton Inns need to up their game with breakfast provided And the throw plastic and cardboard is outrageous
Stayed 1 night in Apr 2024

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no lounge area with tables to play games. No breakfast tables for four.
Stayed 2 nights in Mar 2024

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We booked this specifically because it had an indoor pool listed. When we arrived, we discovered that the pool was closed for construction. This hotel costs more relative to other hotels in the area, probably because it is listed with a pool.

6/10 Okay

Brittany

Travelled with partner
Disliked: Amenities, property conditions & facilities
Currently under construction and would have been nice to know before I booked that the pool was closed. They did message to say so and that the front door was closed during the day but it was still a pain and I would have rather booked elsewhere since we chose this location because of the pool. That being said, room was clean. Location was convenient to Shenandoah.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have found that Hampton Inn suits out agendas. Clean, friendly, safe, amenities and price. Well satisfied and will stay with Hampton on our next trip which is already booked with Hampton. Many thanks.
Stayed 2 nights in Mar 2024

10/10 Excellent

dana, Grafton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the hotel and room were very clean. The bed was amazingly comfortable. There was a 'hum' in the room, not sure if it was the heater or what, but it was like 'white noise' and it lulled both my husband and myself right to sleep ☺
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and no working pool.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities were great.
Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness
W
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

Average. Would be better if they had some rooms that were NOT pet friendly.
Stayed 1 night in Feb 2024

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jennifer, Woodside

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean property with some construction happening upon arrival. No sound was heard from the room. Breakfast was nice and decent. The pet fee was a bit high, but otherwise it was a good stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Vacation in Virginia
My daughter and I was on vacation to visit family friends. The room was clean and hotel staff was very helpful. It was perfectly located to shopping and the Shenandoah National Park.
Stayed 3 nights in Dec 2023

8/10 Good

Carol

Liked: Staff & service
Bathrooms need a face lift, doors cracked & chipped. Found a live critter on the window sill. Lingering smell in the room
Stayed 1 night in Dec 2023

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is going through renovations but staff & workers were very friendly & helpful. Room is very clean. Right off the highway so very convenient. Would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bill And Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovating wasn’t at all inconvenient or noisy. Honestly didn’t even notice save for having to us a different exit door than the one I used when I checked in Decent breakfast. Good oatmeal, waffles making machine, eggs, bagels (good ones), yogurt. Etc. Room was comfortable and quiet
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I think room was relatively clean. Light bulb flashed multiple times but they replaced when reported. We had a pet and we were charged 3 times pet fee accidentally and this was refunded to us when we called the hotel afterwards. I would suggest checking your bill before checking out.
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan T

Travelled with family
Liked: Cleanliness
Check in was easy, front desk was terrific. Gave us great recommendations. Hotel is under construction but room was fine
Stayed 1 night in Nov 2023

6/10 Okay

Josephine

Bad location
Stayed 3 nights in Nov 2023

6/10 Okay

Anthony Joseph

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, worn out , smelled liked cigarrettes, Under Construction
Stayed 1 night in Nov 2023

4/10 Poor

Diana

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room rates seem too high for an old hotel. Hotel needs a major renovation.
Stayed 5 nights in Oct 2023

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remodeling but fine service....
Stayed 1 night in Oct 2023
Response from Nikki on 7 Nov 2023
Hi Norman!Thank you so much for your feedback about your recent stay at Hampton Inn. We are so glad to hear that you found our service to be excellent, even though we are currently undergoing renovations.We understand that construction can be disruptive, and we apologize for any inconvenience it may have caused you. We are working hard to renovate our hotel and make it even better for our guests, and we appreciate your patience during this time.We are committed to providing our guests with a positive experience, and we are glad to hear that you were satisfied with our service. We will continue to work hard to provide our guests with the best possible experience, even as we renovate our hotel.We hope that you will come back and stay with us again in the future. In the meantime, please take care and have a wonderful day.Sincerely,Hampton Inn TeamP.S. We hope that you will have a chance to see our new and improved hotel on your next visit!

8/10 Good

Lakeisha

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Stephen A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory D

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Despite major remodeling taking place, the hotel was still a nice place to stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, conveniently located, friendly staff, nicely furnished room
Stayed 1 night in Oct 2023

10/10 Excellent

diane

Liked: Cleanliness, staff & service
Staff was attentitive and friendly. Property is undergoing a renivation.
Stayed 1 night in Oct 2023

10/10 Excellent

Shiqiang, Eagleville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice despite renovation
I had a great stay. This will be my 4th time. Good friendly staff, great breakfast. There was quick refill during breakfast and coffee. There was renovation to the front entrance. They were helpful in making sure we were durected to alternative entrance and exit. I hope to come back next year to see the renovation.
Stayed 3 nights in Oct 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I loved the customer service and convenience to the national park. The construction was quite an eye sore and the meat and eggs served at breakfast did not taste good.
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and rooms were large and comfortable. Good breakfast. Nice and hot with a large variety. Will definitely stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

nancy

Travelled with family
Liked: Amenities
Property is under renovation but it did not affect the room or the service.
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Stayed 1 night in Oct 2023