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Reviews of DoubleTree by Hilton Front Royal Blue Ridge Shadows

4 out of 5
DoubleTree by Hilton Front Royal Blue Ridge Shadows
111 Hospitality Drive, Front Royal, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark Alcon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cookies😊
Stayed 1 night in May 2024
Response from Ashley Keaton, Front Office Manager on 19 May 2024
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future!

2/10 Terrible

Kristian

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Booked a room with 2 queen beds since I’m traveling with my wife and daughter, as specified during booking. Pre paid as well in full. Arrived at the hotel, checked in, got to our room where we found it was just a single king bed. Assumed positively that there was just a mistake so headed back down to adjust. When speaking with front desk about having the incorrect room, the same staff member that checked us informed me “we over booked and sold out” yet this was not shared at any point til now. Feel that such information should have been communicated when originally checking in. Communicated how our family needs two beds and was displeased with lack of communication and was open minded for solutions. Was offered a different but bigger single king room, two separate rooms on opposite sides of the floor (my daughter is 6), and lastly more blankets so she could sleep on the floor. No true apology or validation of inconvenience. Frequent front royal area every other month and always book here, impacted to not moving forward. Room quality is great, pool area is great, no other issues.
Stayed 1 night in May 2024
Response from Alexandra Lee, Guest Services Manager on 10 May 2024
Thank you for taking the time to share your experience with us. We apologize if you stay was less than pleasant and we hope to see you again in the future to give you the kind of stay you deserve.

8/10 Good

David, Wallingford

Stayed 1 night in Apr 2024
Response from Ashley Keaton, Front Office Manager on 19 May 2024
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future.

2/10 Terrible

Susanna

Stayed 1 night in Apr 2024
Response from Alexandra Lee, Guest Services Manager on 10 May 2024
Thank you for taking the time to share your experience with us. We apologize if you stay was less than pleasant and we hope to see you again in the future to give you the kind of stay you deserve.

10/10 Excellent

Patrick

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The front desk staff was very friendly and very polite. They were able to give us great places to eat dinner in the local area.
Stayed 1 night in Apr 2024
Response from Alexandra Lee, Guest Services Manager on 20 Apr 2024
Thank you so much staying with us and for your feedback. We are so glad that you enjoyed your stay with us and we hope to see you again in the future.

2/10 Terrible

Linda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I spent the day moving and driving the first leg of a cross country trip with my dog, after making reservations at pet friendly hoels only through Expedia was told they were not pet friendly to dogs, But I would have to pay an additional $75.00. I had to pay it and went to my room that had such dim lighting I could not see the numbers on the phone or thethe remote control I called the front desk for lightbulbs at the side of the bed. They dif not have any and told me I was in a newly renovated room and the new fixtures did not work anyway. There was also loud rap and hip hop music coming from a return air vent across from my door. Also hammering. I was told renovations were going on from 8 in the morning until 8 at night. They were also traing large dogs to sniff out bombs and other things. Two of these saw my 13 year old small dog and barked very agressively and scared her and she was charged $75 for one night. Meanwhile they allowed these service dogs were allowed to train here. When I made all of this clear to the front desk they very nicely told me nothing could be done about my bill. No one should ever pay to stay here any time soon.
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Alexandra Lee, Guest Services Manager on 8 Apr 2024
Thank you so much for staying with us. I apologize for any inconvenience you experienced during your stay, if there is anything you would like to share with us please do not hesitate to reach out. We hope to see you again in the future for the kind of stay you deserve, and we strive for.

10/10 Excellent

Ilya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern
Stayed 1 night in Apr 2024
Response from Ashley Keaton, Front Office Manager on 9 Apr 2024
Thank you so much for staying with us and for your feedback! We are so glad to hear that you had a comfortable stay. We hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property with beautiful views and delightful staff. I wish they offered a breakfast buffet every morning, however, while the restaurant is closed. They don't offer breakfast if the hotel has a meeting. But they don't inform the guests!
Stayed 3 nights in Mar 2024
Response from Alexandra Lee, Guest Services Manager on 8 Apr 2024
Thank you so much for staying with us and for your feedback as it is our best source for improvement. We are glad that your time at our property and that our staff made such a wonderful impression. We apologize for any inconvenience the scheduling conflict created with our breakfast buffet and we have taken measures to ensure this does not happen again in the future. We hope to see you again to give you the kind of stay you deserve, and we strive for.

8/10 Good

Jennifer

Stayed 2 nights in Mar 2024
Response from Alexandra Lee, Guest Services Manager on 28 Apr 2024
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Lori, Saint Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of this hotel, including the view and nearby shopping. This was my favorite Front Royal hotel before Covid closure, and I'm glad it reopened (under new management). However, I think booking rooms on a floor where there is construction with power tools from 8am to 8pm 7 days a week without informing guests is not acceptable,
Stayed 1 night in Mar 2024
Response from Alexandra Lee, Guest Services Manager on 8 Apr 2024
Thank you so much for staying with us and for your feedback as it is out best source for improvement. I am glad to hear that our location was convenient to your needs, and I do apologize for any inconvenience the room renovations may have caused you during your stay. We hope that you will stay with us again in the future and we can give you the kind of stay you deserve, and we strive for.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a great stay. Rooms were large, clean and comfortable. Staff were very friendly.
Stayed 1 night in Mar 2024
Response from Ashley Keaton, Front Office Manager on 27 Mar 2024
Thank you so much for staying with us and for your feedback. We are so glad to hear that you had a comfortable stay and that our staff was friendly and accommodating. We hope to see you again soon!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel while visiting Shenandoah National Park. It was north of the park about 5-10 minutes. There are plenty of accommodations close by, but you do need to drive into town if you want local food or coffee. We were very pleased with the location, cleanliness, and on site amenities.
Stayed 2 nights in Mar 2024
Response from Alexandra Lee, Guest Services Manager on 23 Mar 2024
Thank you so much for staying with us and for your feedback. We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon for another great stay.

10/10 Excellent

dajhauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley Keaton, Front Office Manager on 18 Mar 2024
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us so much and we hope to see you again soon!

10/10 Excellent

Dion

Business traveller
Liked: Staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Ashley Keaton, Front Office Manager on 18 Mar 2024
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us so much and we hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations with noises, only allowed to stay two nights, other than that it was a good stay with wonderful front desk staff. Thank you
Stayed 2 nights in Mar 2024
Response from Ashley Keaton, Front Office Manager on 18 Mar 2024
Thank you so much for staying with us and for your feedback. We are truly sorry for the inconveniences caused by our renovations, but we are glad it didn't keep you from enjoying the rest of your stay! We hope you'll come back for another visit in the future!

6/10 Okay

Eugene

Stayed 1 night in Mar 2024
Response from Ashley Keaton, Front Office Manager on 27 Mar 2024
Thank you for staying with us and for your feedback. It seems like there may have been some issues with your stay. I apologize for any issues or inconvenience during your stay. We hope to see you again in the future for the kind if stay you deserve!

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Ashley Keaton, Front Office Manager on 27 Mar 2024
Thank you so much for staying with us and for your feedback. We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alexandra Lee, Guest Services Manager on 26 Feb 2024
Thank you so much for staying with us and for your feedback. We hope to see you again in the future for another great stay.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service
Only reason their property conditions wasn’t 5 start is due to renovations
Stayed 1 night in Feb 2024
Response from Alexandra Lee, Guest Services Manager on 22 Feb 2024
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay, and we hope to see you again after the completion of our room renovations.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay for hiking adventure
Had a great stay. Every hotel desk member was awesome and beyond helpful! Room was large and very clean. Wish the juzzi was working but it was hot, just no jets. Also, Houlihan was closed for reno and that would’ve been nice to have been open. 15min from entrance to skyline/shenadoah and 45 to 1.15 hr drive to lots of amazing hiking.
Stayed 3 nights in Feb 2024
Response from Alexandra Lee, Guest Services Manager on 13 Feb 2024
Thank you so much for staying with us and for your feedback, as it is our best source for improvement. We are so glad that the front desk staff made such a lovely impression on you and that our location was convenient to your needs. We hope that we will see you again in the future for another great stay.

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hannah M. on 7 Feb 2024
Thank you for your review of DoubleTree by Hilton Front Royal Blue Ridge Shadows. It's great to see you had an excellent stay and hope you'll come back soon.

4/10 Poor

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
I couldn't sleep at all because very loud slamming door sounds until 3am. But the room was clean and neat.
Stayed 1 night in Feb 2024
Response from Hannah M. on 6 Feb 2024
Victoria - Thank you for choosing DoubleTree by Hilton Front Royal Blue Ridge Shadows. While I'm glad to hear your room and was clean and neat, I'm truly sorry for any noise issues experienced. We do our best to make sure everybody has a nice, quiet stay - I sincerely apologize that this was not the case for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hannah M. on 6 Feb 2024
Thank you for taking the time to provide your feedback. We're so glad you chose DoubleTree by HIlton Front Royal Blue Ridge Shadows and had an exceptional stay. We hope you'll visit again soon.

10/10 Excellent

Endo

Liked: Staff & service, property conditions & facilities
I am from Washington DC, and met the kind young lady,front person, hospitality, wonderful.
Stayed 1 night in Feb 2024
Response from Hannah M. on 6 Feb 2024
Endo - Thank you for choosing DoubleTree by Hilton Front royal Blue Ridge Shadows. I'm so glad to hear you had a great stay and an exceptional experience with our team. We truly appreciate your feedback, and hope you'll visit again soon.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! We had our next door neighbors making so much noise around 2 am which woke me up . Breakfast was not so good, good thing I asked just for one time. Checking out was smooth and we were offered extra water bottles to take for our trip. Overall experience was good, definitely, we could stay again here.
Stayed 2 nights in Jan 2024
Response from H. MacKinnon on 29 Jan 2024
Thank you for choosing DoubleTree by Hilton Front Royal Blue Ridge Shadows. Despite a few hiccups, I'm glad to hear you had a great stay. We hope you'll visit again soon - Especially upon completion of our renovations!

4/10 Poor

Kathryn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Usually we love this property. The staff was very helpful. The restaurant had been closed after I made our reservations specifically asking if it was open they said yes. It closed the week before we arrived. The hot tub did not work. Checked in on Wednesday had to ask for room cleaning on Saturday.
Stayed 4 nights in Jan 2024
Response from H. MacKinnon on 26 Jan 2024
Thank you for your candid review. Unfortunately our restaurant is closed due to renovations. We apologize for any inconvenience this may have caused. We truly appreciate your business and hope you'll come back when our renovations are finished and give us another chance.

10/10 Excellent

Antwane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!!
Stayed 2 nights in Jan 2024
Response from Alexandra Lee, Guest Services Manager on 23 Jan 2024
Thank you so much for staying with us and for your feedback. We are so glad to hear you enjoyed your stay with us and we hope to see you again in the future.

2/10 Terrible

anjali, Washington

Disliked: Cleanliness, amenities, property conditions & facilities
My room's window looked at a concrete wall, the sink was clogged, the phone would not ring the front desk, there were no robes or slippers in order to go to the pool, the pool was cloudy, the hot tub jets were broken and had things floating in it
Stayed 1 night in Jan 2024
Response from Alexandra Lee, Guest Services Manager on 15 Jan 2024
Thank you for your feedback as it helps us to improve for the future. I apologize for the issues you experienced, and we would be grateful for the chance to give you the kind of stay you deserve in the future.

10/10 Excellent

rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Staff is very friendly and nice. Would have been nice to know before booking that the hotel was doing renovations. The elevator safety feature would be nice. The breakfast was not very good at all probably due to restaurant renovations.
Stayed 1 night in Jan 2024
Response from Alexandra Lee, Guest Services Manager on 15 Jan 2024
Thank you for staying with us and for your feedback. I apologize for any inconvenience you experienced during your stay, and we hope to have the chance in the future to give you the kind of stay you deserve.

10/10 Excellent

Kerin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was in a great location as we traveled. It is very welcoming and the desk reception was warm & helpful. The top floors were in the midst of being renovated, which they will obviously be renovating the other floors soon. Would love to return when finished to see the improvements. No rugs in the rooms would be more hygienic and a walk-in shower more accessible. We don't golf, plus off season for most part but looks like a great course is part of the property.
Stayed 1 night in Dec 2023
Response from Alexandra Lee, Guest Services Manager on 3 Jan 2024
Thank you for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we look forward to seeing you again once we have completed our renovations.

10/10 Excellent

Jean

Liked: Property conditions & facilities
Good shower and bed
Stayed 1 night in Dec 2023
Response from Alexandra Lee, Guest Services Manager on 25 Dec 2023
Thank you so much for staying with us and for your feedback. We are so glad you enjoyed your stay, and we hope to see you again in the future.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexandra Lee, Guest Services Manager on 18 Dec 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Danxuan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hannah M. on 6 Feb 2024
Thank you for your review of DoubleTree by Hilton Front Royal Blue Ridge Shadows. We're so glad you had a great stay with us.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley Keaton, Front Office Manager on 5 Dec 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future!

10/10 Excellent

Elizabet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how easy check in and out was, the staff was very helpful and accommodating... The restaurant attached to the hotel was very convenient, however there are other shopping centers around the hotel that also have places to eat and shop! Great overall!
Stayed 2 nights in Nov 2023
Response from Ashley Keaton, Front Office Manager on 5 Dec 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us and that our staff made a great impression. We hope to see you again in the future!

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 2 Dec 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Next to a golf course
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 29 Nov 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 28 Nov 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert clean, comfortable and roomy
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 28 Nov 2023
Thank you so much for staying with us and for your feedback. We are glad that you enjoyed your stay with us, and we hope to see you again in the future!

10/10 Excellent

stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The girl at check in was great, very personable. The staff was very nice. Room fridge was extremely noisy at night and shower head was crazy but other than that, the king bed was awesome.
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 28 Nov 2023
Thank you so much for your feedback as we take it seriously. I am sorry to hear about the issues you ran into during your stay with us, however we are glad that it didn't keep you from enjoying the rest of your stay. We hope you'll come back and visit with us again!

10/10 Excellent

Amy, Absecon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a nice location and staff is excellent!
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 20 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that our staff made such a great impression on you during your stay. We hope to see you again in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Front Desk staff
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 16 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that our front desk staff made such a great impression on you during your stay. We hope to see you again in the future for another great stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 12 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us, and we hope to see you again in the future.

10/10 Excellent

DORIS, BLUFFTON

Travelled with family
Rooms need updating….soap dispenser empty…
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 12 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us, and we hope to see you again in the future after our room renovations are completed this winter.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 12 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us, and we hope to see you again in the future.

10/10 Excellent

Martha, Hudgins

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable. It had all the amenities that I wanted.
Stayed 1 night in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 12 Nov 2023
Thank you so much for staying with us and for your feedback. We are so glad that you enjoyed your stay with us, and we hope to see you again in the future.

6/10 Okay

Judith

Travelled with family
Liked: Property conditions & facilities
This was our second stay (same time last year) at this particular DoubleTree hotel. The hotel itself is great and we had high expectations after last year's stay. However, that was not the case this time. Our room was never cleaned after our first night's stay. The shower has large bottles affixed to the shower for Shower Gel/Body Wash (2 of them) and a Cleansing Shampoo. Both body wash bottles (mind you these are 16 ounce bottles) were empty enough that the pump couldn't get anything out of them and they don't come off the wall so you can't shake them. Also, the coffee machine was missing the part that holds the coffee/tea bags so although it would boil the water and put it into your cup(s), the pods/bag had to sit inside your cup and you had to spoon them out yourself. There was only one small bar of soap for the sink and the shower so you needed to make the best of it. None of these are "deal breakers", but I have come to expect better from DoubleTree/Hilton hotels and in particular this one.
Stayed 2 nights in Nov 2023
Response from Alexandra Lee, Guest Services Manager on 12 Nov 2023
Thank you so much for staying with us and for your feedback, as it is our best source for improvement. I apologize for any inconvenience and the appropriate action has been taken to ensure that this does not happen again. We hope to see you again in the future to give you the kind of stay you deserve.

10/10 Excellent

Richard, Charles Town

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a very nice hotel with a lot of amenities and a great restaurant attached to the hotel. I wished I brought my golf clubs because there is a nice course right behind it.
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 5 Nov 2023
Thank you so much for staying with us and for your feedback. It is wonderful to hear that our on-site amenities made a positive impact during your stay. We certainly hope to see you again in the future for another great stay!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location, very convenient fir what I needed.
Stayed 1 night in Nov 2023
Response from Ashley Keaton, Front Office Manager on 5 Nov 2023
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your stay, and we hope to see you again in the future for another great stay!