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Reviews of Quality Inn & Suites Fresno Northwest

2.5 out of 5
Quality Inn & Suites Fresno Northwest
5455 W Shaw Ave, Fresno, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 294 out of 756 reviews" "
Rating 8 - Good. 283 out of 756 reviews" "
Rating 6 - Okay. 98 out of 756 reviews" "
Rating 4 - Poor. 47 out of 756 reviews" "
Rating 2 - Terrible. 34 out of 756 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Beverley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly host at front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room has a machine which can also be used for making tea. But creamer packets only but there is a fridge if you bring your own milk etc.
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Business traveller
Liked: Amenities, property conditions & facilities
Michelle was amazing!!!!
Stayed 1 night in Apr 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good just that the hot water for the shower wasn't hot enough.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family and small children
Clean, quiet place. Staff are very nice people
Stayed 1 night in Apr 2024

8/10 Good

Robert, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Wesley

Disliked: Staff & service
The staff claimed the Expedia payment was not made and required another credit card payment. Online account shows that this was not true.
Stayed 1 night in Mar 2024

10/10 Excellent

ajay

Stayed 1 night in Mar 2024

10/10 Excellent

Juan J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Muy bien
Stayed 2 nights in Mar 2024

8/10 Good

James m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean staff was great very helpful I was disappointed that they offered no sugar free syrup for the breakfast which left not much for me sense I have type two diabetes Getting in and out of the parking lot was a little tricky
Stayed 2 nights in Mar 2024

8/10 Good

Albert

I was impressed with the overall service of my stay
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024

2/10 Terrible

Yolanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very old! It was dated and gross. The room smelled moldy. Walls, floor, and bathroom dirty. The hotel itself look like it never had been renovated. The bathroom bathtub looked worn out, cracked, scratched and old.

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Rooms are clean and nice sized, beds and bedding were comfortable. Microwave, mini fridge and small coffee pot in the room, the blow dryer was broken and could not get another one because they are all attached to the wall, very poor water pressure in the shower. Couldn’t open the curtains because the room was on the ground floor facing the street and a busy bus stop , so it was dark in the room. Also, not the hotels fault , but the Xfinity Cable TV went out several times on both days. The staff was nice.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

ying

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. There was too much noise. The refrigerator made loud noises.
Stayed 1 night in Feb 2024

6/10 Okay

Martha

Liked: Staff & service
The staff is really nice and they help you as much as possible
Stayed 1 night in Feb 2024

8/10 Good

Morris

Business traveller
Liked: Staff & service, amenities
Pros: Very clean bathroom. Good quality and clean bedding. Cons: Not soundproof. I could hear a person walking all night on the top. Cheap windows are not soundproof at all and I could hear traffic all night. Windows are not even weather resistant, leaking rainwater inside has been causing mold buildup.
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, amenities
Unfortunately I was able to hear both of my neighbors conversation which was disturbing while my husband was trying to finish important paperwork… & I was trying to REST.
Stayed 1 night in Jan 2024

10/10 Excellent

JIMMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Gildardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
This was the third time we have been at this hotel. Every time it has been a good experience.
Stayed 3 nights in Jan 2024

10/10 Excellent

Villa, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William, La Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay here often. Always positive
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth, Stockton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, reasonably priced place to stay at if you just need so where to sleep and shower. Would highly recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Stayed 2 nights in Nov 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Sukhjinder

Stayed 1 night in Jan 2024

10/10 Excellent

Igor

Stayed 1 night in Jan 2024

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
The Receptionist was great... the room ok the matress really bad.
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Weiping

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tyshena

Stayed 1 night in Dec 2023

10/10 Excellent

Arnulfo

Liked: Cleanliness, staff & service, property conditions & facilities
Everting
Stayed 1 night in Dec 2023

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Phillip

Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stefanie

Stayed 1 night in Dec 2023

8/10 Good

weiguo

Stayed 1 night in Dec 2023

6/10 Okay

Dao

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean, but NO Elevator. I was so surprised that the hotel didn’t have elevator access for guests with children, elderly people who had difficulty climbing stairs, too difficult carrying luggage, and what if emergency?
Stayed 2 nights in Dec 2023

10/10 Excellent

Ming, Oakland

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Nhon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Convenient location (next to highway 99, close to many shops and restaurants). Cons: breakfast could benefit from additional hot dishes.
Stayed 2 nights in Nov 2023

4/10 Poor

Adnaan

Liked: Cleanliness, staff & service, amenities
I couldn’t sleep the whole night because of the noise coming from the top floor.
Stayed 1 night in Nov 2023

10/10 Excellent

Arnulfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean I like it
Stayed 1 night in Nov 2023