Thank you for the feedback, Richard. We are aware that an automated hotel with no front desk is not for everyone and that should be taken into consideration prior to booking with this unique hotel. In our property description, we do state that there is no front desk. We are glad that you enjoyed the close proximity to where the race was taking place.

Thank you for taking a moment to let us know that you enjoyed your stay with us Angel! We look forward to seeing you again in the near future.

Thank you, Debra! We are glad to hear that you found our automated system to be simple and easy to understand. We are also delighted to hear that you found our suites to be clean and comfortable.

Thank you for the feedback, John. We find it a bit odd that you had difficulty accessing our Clubhouse as there are directions on the Welcome screen of your TV, a laminated copy on the counter in your kitchen area, and signage with arrows on the Clubhouse itself. Everything within the Clubhouse, including the fitness center, sauna, steam room and daily breakfast are accessible by all Guests of this hotel. We apologize for the desk being in need of reinforcement due to daily use, however, that is not something that our Maintenance Team could have address at that hour of the evening, and the issue has been resolved.

Thank you, Crystal! We are delighted to hear that you enjoyed your stay with us and look forward to seeing you again soon.

Thank you, Omni! We are glad that you enjoyed your stay with us and we look forward to your return visits.

Thank you Katharine! We are glad that you enjoyed our fully appointed suites. We would be delighted to welcome you back for future stays should you find yourself in the area.

We appreciate your business, Mariah! Thank you for letting us know that you enjoyed your stay. We look forward to your next stay.

Good afternoon, Joseph. We appreciate your feedback. We are glad that you enjoyed your room and the amenities included. Per your response, the hotel, as stated in our property details, is part of a campus that includes a residential component. This is where all of our amenities such as daily breakfast and our saltwater pool and fitness center are located. As stated, it is a 3-5 minute walk or drive to that area with step by step instructions on getting there on your TV as well as a laminated copy in all of our suites. Due to circumstances beyond our control, we were having an issue with our Chromecast devices in the bedroom area only of our suites. The living room TV was unaffected, and the bedroom TV channels were not affected. We apologize for this temporary inconvenience as it can only be addressed and repaired via our internet provider and not the hotel itself. We hope to see you back with us in the future.

Thank you for the feedback, Shaun. We appreciate you taking them time to leave it, however, without knowing what issues you had specifically, we cannot address them. We hope to see you back in the future.

Thank you for the feedback, Dan. We are delighted that you enjoyed the comfort and appointments we provide in our fully equipped suites. As you are aware, our hotel is part of a campus that includes a residential component. The Clubhouse is a 3–5-minute walk or drive and is less than 1/4 mile from the hotel itself. This is where all amenities including our daily breakfast are located. We hope to see you again in the future should your travels bring you back to the area.

We appreciate your feedback Esteban, however, the feedback you have provided is incorrect. Although breakfast is not served on the property itself as the hotel is part of a campus that includes a residential component, the amenities as well as our daily breakfast is a short 3-5 minute walk or drive. We also have Security that patrols the property every evening from 6 pm- 6 am. Had you directed the question to Ivy, the Virtual Concierge provided to you as a Guest of the hotel as instructed via text message, she would have not only answered that and any other questions you may have had during your stay, but you would also have been provided with the number had you needed assistance during your stay.

Thank you Sara for letting us know that you enjoyed your stay with us! We look forward to seeing you again in the future.

Thank you Lauren! We appreciate your letting us know that you enjoyed your stay with us! We hope to see you back soon.

Thank you, Charmia! We are happy that you enjoyed your stay with us and we look forward to welcoming you back soon.

Thank you for letting us know that you enjoyed your stay for the second time! We appreciate your patronage and hope to see you again soon.

We appreciate you taking the time to let us know that you found your stay with us enjoyable, Eugenia! Wee hope to see you again soon.

Thank you for your feedback, Monique. Your input is important to us. As we are an automated hotel, Ivy, your Virtual Concierge is available 24/7 to assist our Guests with any questions or concerns they may have during their stay with. Any inquiries regarding the WIFI information would have received a response in less than two seconds. There have been no Ivy messages from you for either of your stays. For Clubhouse directions, simply go to the main screen of your television and scroll to "Amenities" where you will be given exact directions to our Clubhouse. There are no locked gates that you need to pass through for access. Guests of Silver Collection Hotel have full use of all amenities within, including the Fitness Center. Any access issues that you may have experienced have since been resolved. We are glad that you enjoyed your stay with us and look forward to your return visits in the future.

Thanks for the great feedback, Elijah! We are glad that you enjoyed your stay with us.

Thank you for your feedback, Renita. We are happy you enjoyed your stay. The mobile key needs to be placed directly against the lock on the room door just as you would with an RFID key as this will activate it. We hope to see you back in the near future.

Thank you for the positive feedback, Kevin! We are delighted that you enjoyed your stay with us including the in-suite amenities such as our full kitchens. We hope to see you again in the near future.

Thank you for the wonderful feedback, Mike! We are glad to hear that you enjoyed your stay with us, and we look forward to seeing you again in the near future.

We are so glad to hear that you enjoyed your visit with us, Jacob! We look forward to your return visits in the near future.

Thank you for letting us know that you enjoyed your stay with us at SCH! We look forward to seeing you again in the future.

Thank you for the feedback, Krysztina! We look forward to welcoming you back in the near future.

Thank you for letting us know that your stay with us was perfect!

Thank you for the feedback, Donald. We are sorry that your stay with us was not perfect. As you stay with us often, without knowing exactly what issues you may have encountered during this visit, we, unfortunately, cannot address them.

Thank you for taking the time to leave us your feedback, Elizabeth.

Thank you for the wonderful feedback, Kent. As an automated hotel with no staff on premises, we are delighted that you found the check in and entry process simple and quick. We look forward to your return visits should you be back in the Fredericksburg area.

Thank you for the feedback, John. As a contactless hotel, we have no staff on premises. Any concerns or questions are directed to Ivy, your Virtual Concierge via text message for an immediate response to resolve any issues including room access. After researching your reservation, we discovered that there were no messages to Ivy at any time during your stay. We are happy that you were able to reach someone to explain how to use your mobile key for entry to your suite.

Thank you for taking the time to let us know that you enjoyed your stay with us! We look forward to welcoming you back.

Thank you for letting us know that you enjoyed your stay with us, Amy! We hope to see you again in the near future.

Thank you for the great feedback, Katie! We are glad you enjoyed your stay with us an we hope to see you again in the near future.

Thank you, Donna. It is unfortunate that you found your stay with us challenging, however, with no specific details provided, we are unable to correct any issues that you may have experienced.

Thank you, Joseph for making us your preferred hotel when visiting the area and we hope to see you again in the near future.

Thanks for the feedback, Steve! We are glad that you enjoyed your stay with us and hope to see you back again soon.

Thank you for letting us know that you have enjoyed staying with us at Silver Collection Hotel! We look forward to seeing you again in the future.

Thank you, Rico! We are delighted that you enjoyed your stay with us and we look forward to seeing you again in the near future.

Thank you for the feedback, Cristobal. It is unfortunate that you did not enjoy your stay with us, however with no specific examples given, we cannot address your concerns.

Thank you for the great feedback! We are glad that you liked the privacy and convenience of Silver Collection Hotel.

Thank you for the feedback, Tamara. Unfortunately, as with any hotel, some guests will be a little louder than others. This is why we have a Courtesy Patrol Officer on duty every evening from 6 pm-6 am to handle these types of issues. Had you either called the number, or simply messaged Ivy, your Virtual Concierge, we could have corrected the situation at the time it occurred. We were not made aware of any issues until the following day. We are glad that you enjoyed the property and your suite.

Thank you for wonderful review, Kandyce! We appreciate you letting us know how simple you found our check in process to be, and how much you enjoyed your stay with us. We hope to see you back in the near future.

Thank you for letting us know that you enjoyed your stay with us, David! Guest feedback is very important to us, and we appreciate that you took the time to let us know.

Good morning, Anna. Thank you for the feedback. It is concerning that you were not able to see the signage for the directions to our breakfast area. We provide a laminated copy on the counter of the breakfast in your suite. Exact directions are also available under the "Amenities" section of your TV. You also, as a guest of this hotel, have access 24/7 to Ivy, your Virtual Concierge via text message who could have provided these directions or assistance with any other questions that you may have had during your stay with us.

Thank you for the feedback, Usman! We are glad that you enjoyed your stay with us.

Thank you for the great feedback, Deborah! We apologize for any issues that you experienced upon arrival. We will definitely take this matter to our Housekeeping Team to assure that it never happens again. We hope to see you again in the near future.

Thank you for the feedback, Usman. We are delighted that you enjoyed your stay with us.

Thank you for your feedback. Our hotel is part of a multi-use campus that includes a residential side. This is where all of our amenities, including a daily grab and go style continental breakfast is located. Our apologies if this was an inconvenience to you.

We appreciate your feedback, Sean. If we are unaware of any specific issues that you may have experienced during your stay, we are unfortunately, unable to address them.

Thank you, Claudine for the feedback. I am glad we were able to address the issue. Unfortunately, after researching your messages, Ivy never received a single message from you. It may have been that an incorrect number was listed as we had no other reported issues with Ivy that day. We hope to welcome you back again in the near future and apologize for any inconvenience you may have experienced.