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Reviews of Garden Inn

2.5 out of 5
Garden Inn
5316 Jefferson Davis Hwy, Fredericksburg, VA

Reviews

4.4
Rating 10 - Excellent. 52 out of 740 reviews" "
Rating 8 - Good. 86 out of 740 reviews" "
Rating 6 - Okay. 134 out of 740 reviews" "
Rating 4 - Poor. 142 out of 740 reviews" "
Rating 2 - Terrible. 326 out of 740 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Traci

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last resort option for a hotel. Between the dead roaches and the ones crawling up the wall I was disgusted. The door would not shut all the way so it had to be dead bolted everytime we came in. There was only one towel in the room. Over all I probably would not let my dog stay there.
Stayed 1 night in May 2024
Response from GARDEN INN FRONT DESK STAFF on 22 May 2024
I AM SORRY TO HEAR ABOUT YOUR STAY WITH US, WE ARE ADDRESSING YOU REVIEW, PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEED

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Garden Inn Front Desk Staff on 5 May 2024
Thanks for the review. Please pay for the bed that you burnt up with cigarettes in a non smoking room, Also can you pay for the P-tech that your dog peed on and burnt up the cord on. We have photo's of everything that was damage in the room

2/10 Terrible

Donna

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot is terrible!!! The property manager thinks she's better than ppl and has a power trip. I mean look at the property you manage it's a joke. It looks run down and she's lived there 8 years and it looks like that. Definitely could use a lot of improvements for starters fixing the craters in the parking lot and some paint would go a long way. With as many extended stays they have you would think they.could afford some much needed improvements.
Stayed 1 night in Apr 2024
Response from Garden Inn Front Desk Staff on 5 May 2024
Thanks for the review. Please pay for the bed that you burnt up with cigarettes in a non smoking room, Also can you pay for the P-tech that your dog peed on and burnt up the cord on. We have photo's of everything that was damage in the room

2/10 Terrible

Tyrone D

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The carpets was the nastiest thing i ever seen. Felt very uncomfortable bout cleanliness of our room. My key didnt work so the person at the front desk had to use her hard key to open the room door. Would not ever stay here again.
Stayed 1 night in Apr 2024
Response from Garden Inn Front Desk Staff on 5 May 2024
Thank you for the review, Please if your stay at our property again and there is a accident let the front office know right way, Please do not leave your human waste all over the beds bathroom or towels, We have photo's, Thank you

10/10 Excellent

Keshon

Stayed 5 nights in Mar 2024
Response from GARDEN INN FRONT DESK STAFF on 5 Apr 2024
THANK YOU FOR THE REVIEW. BOOK WITH US AGAIN SOON

8/10 Good

Donna

Stayed 1 night in Mar 2024
Response from GARDEN INN FRONT DESK STAFF on 30 Apr 2024
THANKS FOR YOUR REVIEW

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Debbie and all the other members of the office staff were very pleasant and helpful
Stayed 1 night in Mar 2024
Response from Garden Inn Front Desk Staff on 26 Mar 2024
Thank you for your review

6/10 Okay

Keshon

Stayed 5 nights in Mar 2024
Response from GARDEN INN FRONT DESK STAFF on 17 Mar 2024
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Keshon

Liked: Staff & service
Debbie was very nice and professional checking me in, always excellent service.
Stayed 5 nights in Feb 2024
Response from GARDEN INN FRONT DESK STAFF on 3 Mar 2024
THANK YOU VERY MUCH FOR YOUR REVIEW

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2ND Worse Hotel Stay in my 62 year life.
Not good other than I felt " Sorry and very tired after laying family wreath at Arlington Memorial today. Drive 388 miles to get to this establishment. No key access , I was informed after room purchase . THIS MOTEL STINKS AND IS VERY POORLY MAINTAINED. I AM DISABLED and property was a nightmare.
Stayed 1 night in Dec 2023
Response from Garden Inn Front Desk Staff on 30 Jan 2024
We thank you for your review and we are addressing it. Thank you for being a return guest and as always pets are welcome with a fee

10/10 Excellent

Zecarias

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Garden Inn Front Desk Staff on 30 Jan 2024
Thank you for your review

10/10 Excellent

Cammi

Stayed 1 night in Nov 2023
Response from Garden Inn Front Desk Staff on 30 Jan 2024
Thank you for your review

2/10 Terrible

Alanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrifying! My brother paid for us to move to the Holliday Inn express for our second night so we could get out of there!
Stayed 2 nights in Nov 2023
Response from GARDEN INN FRONT DESK STAFF on 25 Nov 2023
I AM VERY SORRY TO HEAR ABOUT YOUR STAY WITH US, WE ARE WORKING HARD ON ADDRESSING YOUR REVIEW,PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

4/10 Poor

Raymond

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and outdated, moldy
Stayed 1 night in Sep 2023
Response from GARDEN INN FRONT DESK STAFF on 27 Sept 2023
I AM SORRY TO HEAR ABOUT YOUR STAY,WE ARE WORKING HARD TO ADDRESS YOUR REVIEW,PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

Donald

Disliked: Property conditions & facilities
This place is disgusting. Full of roaches. I wouldn’t recommend this place to anyone
Stayed 1 night in Sep 2023
Response from GARDEN INN FRONT DESK STAFF on 19 Sept 2023
I AM SORRY TO HEAR ABOUT THIS WE ARE WORKING HARD TO ADDRESS YOUR REVIEW PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

10/10 Excellent

Anthony

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant they made sure my stay was comfortable…Debbie and the property manager were very A tentative and made sure my stay was good
Stayed 5 nights in Jul 2023
Response from GARDEN INN FRONT DESK STAFF on 11 Aug 2023
THANK YOU VERY MUCH FOR YOUR REVIEW BOOK WITH US AGAIN SOON

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump!
The toilet seat bolts were so loose that I almost ended up on the floor. The Fossett in the bathroom was so loose that it wobbles around every time I turned the handle. One mattress was fine, but the other one was so hard and lumpy as to be completely on usable. This place is on my top. Three of the worst motel rooms I have ever stayed in in my entire life, and I am almost 80 years old. As my father used to say, cheap is cheap.
Stayed 1 night in Jul 2023
Response from Garden Inn Front Desk Staff on 31 Jul 2023
I am sorry to hear your stay with us, We on working hard to address your review. Please give us another try with your booking needs

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No privacy, bugs,
Stayed 1 night in Jul 2023
Response from Garden Inn Front Desk Staff on 29 Jul 2023
I am very sorry to hear about your stay this time, We are addressing your review, Please book with again soon Miss Pouncey

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service
Everyone is very friendly and the rooms are clean.
Stayed 1 night in Jul 2023
Response from Garden Inn Front Desk Staff on 22 Jul 2023
Thank you for your review

8/10 Good

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Garden Inn Front Desk Staff on 21 Jul 2023
Thank you for your review,Stay with us again soon

2/10 Terrible

Miranda

Stayed 1 night in Jul 2023
Response from GARDEN INN FRONT DESK STAFF on 11 Aug 2023
THANK YOU FOR THE REVIEW, CAN YOU PLEASE COME PAY FOR THE TV THAT YOU BROKE IN THE ROOM, AND SORRY YOU ARE NOT HAPPY WITH OUR PROPERTY, WE DON'T ALLOW DRUG DEALING HERE

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was pleasant and Debbie at the front desk was very polite and made sure I had all I needed
Stayed 5 nights in Jun 2023
Response from GARDEN INN FRONT DESK STAFF on 7 Jul 2023
THANK YOU FOR YOUR REVIEW BOOK WITH US AGAIN SOON

10/10 Excellent

Scott

Stayed 1 night in Jun 2023
Response from GARDEN INN FRONT DESK STAFF on 24 Jun 2023
THANK YOU FOR YOUR REVIEW

8/10 Good

Raeshwan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff checking in was absolutely amazing courteous and very respectful. Debbie made me feel like I was staying at a home away from home.
Stayed 2 nights in Jun 2023
Response from GARDEN INN FRONT DESK STAFF on 13 Jun 2023
THANK YOU VERY MUCH FOR STAYING WITH US AND YOUR KIND WORDS. STAY WITH US AGAIN WITH YOUR BOOKING NEEDS

4/10 Poor

MICHAEL

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
NOT VERY CLEAN FALLING APART DOORS BROKEN YOU NAME IT ROUGH
Stayed 1 night in Jun 2023
Response from GARDEN INN FRONT DESK STAFF on 5 Jun 2023
I AM SORRY TO HEAR ABOUT THIS, WE ARE WORKING HARD TO ADDRESS YOUR REVIEW PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

Lilly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GARDEN INN FRONT DESK STAFF on 6 Jun 2023
THANK YOU FOR YOUR REVIEW

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom door is covered in black dirty handprints - If not a replacement door, a coat of paint!!! Cigarette hole in blankets on one bed. The cover on other bed has dried blood on it once the blankets were turned fown. Place DEF needs better signage near end of entrance to make finding the pace - especially after dark - much easier!
Stayed 1 night in May 2023
Response from Garden Inn Front Desk Staff on 27 May 2023
Thank you for your review, We are working hard to address this.Please give us another try with your booking needs. And thank you again for staying with us for 2 nights

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GARDEN INN FRONT DESK STAFF on 22 May 2023
SORRY TO HEAR ABOUT YOUR STAY WITH US. WE ARE ADDRESSING YOUR REVIEW. GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

David, Charles City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay there again.
Stayed 2 nights in Apr 2023
Response from GARDEN INN FRONT DESK STAFF on 5 May 2023
I AM SORRY TO HEAR ABOUT THIS BUT GLAD WE MADE IT RIGHT BY GIVING YOU A FULL REFUND

2/10 Terrible

Augusta

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from GARDEN INN FRONT DESK STAFF on 3 Apr 2023
I AM SORRY TO HEAR ABOUT YOUR STAY WITH US, WE ARE WORKING HARD TO ADDRESS YOUR REVIEW, GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

Tyler

Stayed 1 night in Jan 2023

8/10 Good

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from GARDEN INN FRONT DESK STAFF on 9 Dec 2022
THANK YOU FOR YOUR REVIEW BOOK WITH US AGAIN SOON

2/10 Terrible

Gabe

Disliked: Cleanliness, staff & service, property conditions & facilities
Door lock stopped working after a couple of nights there, had to be moved to another room with all of my stuff still locked in the other room. Was never compensated for this issue, as they claim they don’t give out refunds. Room smelled like dogs and cigarettes. There was white dog hair everywhere on the floor and the covers. Save your money and time, don’t stay here!!
Response from GARDEN INN FRONT DESK STAFF on 4 Dec 2022
SORRY TO HEAR ABOUT YOUR STAY, WISH YOU WOULD HAVE LET THE FRONT DESK KNOW OF THE ISSUES. THANKS FOR STAYING A TOTAL OF 6 DAYS. SORRY YOUR KEY DIDNT WORK AT 3:30AM BUT WAS HAPPY TO GET YOU BACK IN FRIST THING THAT MORNING.

2/10 Terrible

teresita

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place
It was absolutely disgusting. Burn holes in the sheets, DUCK TAPE holding the door shut???? I was horrified that this place is even OPEN. The toilet was cracked, the whole room REAKED of smoke. It was absolutely sick.
Stayed 1 night in Oct 2022
Response from GARDEN INN FRONT DESK STAFF on 9 Oct 2022
SORRY TO HEAR ABOUT YOUR STAY WITH US WE ARE WORKING HARD TO ADDRESS THIS MATTER. PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
My stay was good. Check in was no problem. The room was clean but the light switches need to be tightened or checked. Some maintenance needs to be done.
Stayed 1 night in Sep 2022
Response from GARDEN INN FRONT DESK STAFF on 11 Sept 2022
THANK YOU FOR YOUR REVIEW STAY WITH US AGAIN SOON

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap place to stay
We really just needed a couple hours of sleep before we were back on the road. It for the purpose we had a bed to sleep in and showers. Rooms were dated and dirty.
Stayed 1 night in Sep 2022
Response from GARDEN INN FRONT DESK STAFF on 9 Sept 2022
I AM SORRY TO HEAR ABOUT YOUR REVIEW WE ARE WORKING HARD TO ADDRESS THIS. GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

aida

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay
Cant complain much considering what I paid for the room, bed was very hard and uncomfortable, pillows were a joke, no tissue paper, container empty, comforter had a tear, iron in room but no ironing board. Would rather pay mire money somewhere else, hotel I ysually stay in when in VA had no vacancies, will never stay there again
Stayed 1 night in Sep 2022
Response from Hotel Management on 8 Sept 2022
Thank you for your review. We are working hard to address your concerns. Please give us another try next time you are back in Virginia.

4/10 Poor

Yasmin, orlando

Disliked: Amenities, property conditions & facilities
Address is incorrect on Expedia, hotel sign not visible, no handicap accessible, rooms are stained,beds burnt, no fridge for the drinks, towels very small
Stayed 1 night in Jul 2022
Response from GARDEN INN FRONT DESK STAFF on 1 Aug 2022
I AM SORRY TO HEAR ABOUT YOUR REVIEW WE ARE WORKING HARD TO ADDRESS THIS. GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

10/10 Excellent

Tiffany

Stayed 1 night in Jul 2022

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very quiet
Stayed 1 night in Jul 2022
Response from GARDEN INN FRONT DESK STAFF on 28 Jul 2022
THANK YOU FOR YOUR REVIEW BOOK WITH US AGAIN SOON

4/10 Poor

Joaquin

Disliked: Cleanliness, amenities
Carpet smells bad
Stayed 1 night in Jul 2022
Response from Garden Inn Front Desk Staff on 27 Jul 2022
I am sorry to hear about your stay with us, We are working hard to address this, Please give us another try with your booking needs

2/10 Terrible

MacAllen

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The address given to my on your website for where the hotel was not only incorrect it directed me an hour north of the actual location and I was in a different state then I needed to be. When I called they said I was the third person that night with the issue. I had already been in the road for over 12 hours. This mistake cost me time and money. Never again.
Stayed 1 night in Jul 2022
Response from Garden Inn South on 23 Jul 2022
This is correct, in which we are very sorry with the confusion. As of Jan 1st, 2022 the state changed the highway name from Jefferson Davis to Patriot Hwy, its taking longer for companies, and rural routes to catch up on the new change

6/10 Okay

Marsha

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great price
Just ran down , dead rouches, holes in the bed spreads , clean bedding and towels! They try ! Good price ! Get what you pay for ! Super nice staff
Stayed 1 night in Jul 2022
Response from Garden Inn Front Desk Staff on 14 Jul 2022
I am sorry to hear about your stay with us, We are working hard to address this, Please give us another try with your booking needs

2/10 Terrible

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhere
Hard to find location in the dark without a sign. Doors were not secure in the room because they have been kicked open and haven’t been repaired since. Filthy carpet. Noisy neighbors all night. Poor sleep and overall terrible experience.
Stayed 1 night in Jun 2022
Response from GARDEN INN SOUTH FRONT DESK STAFF on 27 Jun 2022
SORRY TO HEAR ABOUT YOUR STAY WITH US, WE ARE WORKING HARD TO ADDRESS YOUR REVIEW PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Smoky with Bugs
Room smelled extremely strongly of smoke, so much so that my hair smelled like smoke the next day, Bugs crawling on the floor in the bathroom. Extremely rundown and gross. Mattress was terrible, pillows were tiny and lumpy. We debated whether it would be better to sleep in our car,
Stayed 1 night in Jun 2022
Response from GARDEN INN FRONT DESK STAFF on 24 Jun 2022
THANK YOU FOR WRITTING A REVIEW WE ARE ADDRESSING YOUR REVIEW PLEASE GIVE US ANOTHER TRY WITH YOUR BOOKING NEEDS

8/10 Good

Estela

Stayed 2 nights in Jun 2022

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from GARDEN INN FRONT DESK STAFF on 25 May 2022
THANK YOU FOR THE REVIEW I AM SORRY TO HEAR ABOUT YOUR STAY WITH US, WISH YOU WOULD HAVE LET THE FRONT DESK KNOW THAT SOMETHING WASNT RIGHT FOR YOU AND WE WOULD HAVE FIXED IT RIGHT THEN, ALSO THANKS FOR STAYING A TOTAL OF 5 NIGHTS WITH US

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from GARDEN INN FRONT DESK STAFF on 6 May 2022
THANK YOU FOR YOUR REVIEW BOOK WITH US AGAIN WITH YOUR BOOKING NEEDS