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Reviews of Country Inn & Suites by Radisson, Fredericksburg, VA

3 out of 5
Country Inn & Suites by Radisson, Fredericksburg, VA
656 Warrenton Road, Fredericksburg, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 770 out of 1619 reviews" "
Rating 8 - Good. 450 out of 1619 reviews" "
Rating 6 - Okay. 193 out of 1619 reviews" "
Rating 4 - Poor. 115 out of 1619 reviews" "
Rating 2 - Terrible. 91 out of 1619 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Frances E

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room smelled muggy, the ice machine was broken. The pool and spy were out of service. The breakfast was very limited. Paid over 200.00, I expected better. They need to remove the faded, and sting right. Improve on their breakfast. The room needs update.
Stayed 1 night in May 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good night
Stayed 2 nights in May 2024

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine on floor broke, vending machine broke, pool/ sauna closed with no email informing prior to stay. Smelled like smoke in lobby area when you walk in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cathy, WARSAW

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in May 2024

6/10 Okay

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was priced reasonable for one nite…the only disappointment was hot tub not working. Breakfast was good. Would come back!
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Dear Linda,Thank you for your recent stay with us. I am so sorry the pool and spa was not working. I hope to see you again for a future reservation. Thank you for your patronage.

8/10 Good

Enoc

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great stay. Property was a bit old. Closet door had a caved in small dent, the lamps were worn down and some of the carpet was stained. Overall a good time with the family.
Stayed 2 nights in May 2024

8/10 Good

Janet, Monroe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Janet,Thank you for your recent stay with us. We hope to see you again for an upcoming reservation. Thank you for your patronage.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, the room was big and comfortable, the bathroom needed some work. Grout is stained and missing and the bottom of the tub was stained.
Stayed 2 nights in May 2024
Response from GM on 13 May 2024
Dear Mark,Thank you for your recent visit at our property, and thank you for your feedback. I have addressed the issues you mentioned about the tub and grout. Thank you for your patronage.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, not very far from vibrant downtown scene and the breakfast was delicious.
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear James,Thank you for your recent visit with us. We appreciate your feedback. I hope to see you again for an upcoming reservation.

10/10 Excellent

Sharon

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Marlo

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The first room they put me in smelled like a men's locker room. I changed rooms and the second room smelled the same but not as strong. We arrived late, so we just kept the room. Due to limited staff, they do not clean the room daily there is a sign that states this hotel needs to be updated a little bit. Staff was very cordial, especially the young lady that works the kitchen. We as a family have come here for years however we will not be returning on our next trip due to the cleanliness or lack of.
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Dear Marlo,We are so sorry we fell short during your recent stay with us. I have addressed the issues you mentioned above with my staff. Thank you for your patronage.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Bryant was GREAT! Shuttle service to airport was only 4 minutes away yet there was no jet noise. Shuttle is available to guests to go to local restaurants as well
Stayed 1 night in May 2024

8/10 Good

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast was good.
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Glenn,Thank you for your recent stay at our property. We hope to see you again in the future. Thank you for your patronage.

4/10 Poor

Rita

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My room had a horrible odor. The only way it was bearable was to put the AC high.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Rita,We are so sorry we fell short during your visit at our property. I have addressed the issue with the odor with my team. We ensure that it wont happen again. Thank you for your patronage.

6/10 Okay

Aida

Travelled with partner
Liked: Cleanliness, staff & service
Standard hotel, a little rundown and pool wasn’t working. Breakfast was good.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Aida,Thank you for your recent stay at our property. Sorry the pool was not open, and I have addressed the issues that you mentioned. Thank you for your patronage.

4/10 Poor

Lynette

Travelled with partner
Disliked: Staff & service
The desk manager hung ip on me after I had to call a second time because teenagers were in and out of the hallway yelling way after 11:30p.m. We should have slept at home and gotten up super early for the rest of our trip. Waste of money to stop there expecting to sleep!
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Lynette,I am so sorry we fell short during your visit to our hotel. I have addressed the noise issue with my staff. Thank you for staying with us.

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We chose this hotel because it had a pool. When we got there there was a note saying the pool was closed. It was disappointing we didn’t know ahead of time.
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Dear Tricia,Thank you for your recent stay with us. I am so sorry the pool was closed. We were getting it repaired. Hope see you again in the near future.

10/10 Excellent

Michael, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and very nice.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Michael,Thank you for your most recent stay with us. Thank you for your feedback. I hope to see you again sometime soon.

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. Pool out of commission. 2. Gym small, no dumbells and treadmill was broken. Unusable. 3. Shower had mold. Need caulking removed and replaced room 200. 4. Shower rod broken. Taped up. 5. Shower nozzle needs replaced. 6. Shower curtain needs replaced. 7. Desk outlets do not work. Breakfast was good. Price was good!
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Keith,Thank you for your feedback. I have addressed your concerns with the gym, and the maintenance issues you mentioned with my team. Thank you for staying with us.

6/10 Okay

Corey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was musty and smelly. Sheets were not clean as they should be. Bathroom was rusty. Beds were uncomfortable. Staff was good.
Stayed 4 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Corey,I am so sorry we fell short during your visit with us. I have addressed the issues you have mentioned with my staff. Thank you for staying with us.

10/10 Excellent

Ronald

Friendly staff
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Ronald, Thank you for your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Steve

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and spa out of order, as well, can’t seem to make room cooler than 72. Other than that, so far so good!
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Steve,Thank you for your feedback. I am so sorry the pool and spa were out of order, we have been waiting on parts to repair it. Hope to see you in the near future.

8/10 Good

Brent

Liked: Staff & service
Decent stay
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you for your recent stay at our property, I hope to see you again in the near future.

10/10 Excellent

David, Cranston

Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Wellsville

Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Wellsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this hotel to anyone. The beds are super comfortable, it was very clean, they have an excellent breakfast, the staff were friendly, and it is convenient to get to. The only downside was the pool and hot tub were closed for repair, but sometimes these things can't be helped.
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
Dear Mary,Thank you so much for your recent stay at our hotel. I am so sorry the pool and hot tub were out of order but we were waiting on parts. Thanks for your patronage.

8/10 Good

Angela

Stayed 1 night in Apr 2024

8/10 Good

Walter

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Quiet and peaceful
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Thank you for your stay at our property. We hope to see you in the near future. Thanks for your patronage.

6/10 Okay

Logan

Travelled with family and small children
Liked: Staff & service
The location was great and the staff were all very friendly and kind! The location was tucked away and felt safe! Their rooms could use a spruce up as there were stains on the walls, paint coming off the ceilings w/ holes etc. However, nothing smelled bad or anything. The beds looked very clean. Just the physical rooms themselves could use an update!
Stayed 1 night in Apr 2024
Response from GM on 25 Apr 2024
Dear Logan,Thank you for your stay at our property. I have addressed the issues you mentioned about the condition of the furniture and fixtures. Thanks again for your patronage.

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024

2/10 Terrible

Darren

I never checked in or stayed at the hotel. I have called Expedia and explained that the app WILL NOT LET ME LOG IN. I put in the correct login and password and hit sign in and it does nothing. I can't cancel rooms. I can't claim a refund through the insurance because EVERYTHING REQUIRES A LOGIN. The App has been updated. I've cleared the cache. I've done everything I'm supposed to do but nobody wantss to help me so I'm going with another online app. I still require a refund for my last booking not being used and I hope you fix whatever bug this is. I am beyond disappointed and my business will be going elsewhere. Thank you.
Stayed 1 night in Apr 2024

4/10 Poor

Jack

Disliked: Cleanliness, amenities, property conditions & facilities
Carpets in unit were stained and dirty. The size of the TV was a joke. Hasn't Radisson ever heard of a big screen TV? They must have scooped all those tiny ones on a deal.
Stayed 1 night in Apr 2024

6/10 Okay

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, found out that the pool, hot tub, and ice machine were out of order or under repairs.aside from that, it was perfect for an overnight while traveling.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Kelli,Thank you for your recent stay with us. I am so sorry about the pool, but we were waiting on parts to repair the pool.

6/10 Okay

josephine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms could have been a little cleaner. The rugs were stained.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Josephine,I am so sorry we fell short during your stay with us. I have addressed the issue of cleanliness with my staff. Thank you for staying with us.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room, staff, facility were great. Not knowing the area, I didn't realize this property was on a highway, that's on me. Overall, it was good place to play.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Keith,Thank you for your recent stay with us. We value your feedback. We hope to see you again soon.

8/10 Good

aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location off I-95
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Timothy,Thank you for your recent stay at our property. We hope to see you again soon. Thank you for your patronage

6/10 Okay

Jill, Eldersburg

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros- pleasant staff; comfortable beds Cons- furnishing and decor very dated; pool, hot tub, 1 elevator, an ice maker all out-of-order; complementary breakfast disappointing; couldn’t walk to most nearby restaurants/shops because hotel off a busy major road
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Jill,Thank you for your feedback. I have addressed the issues that you mentioned with the condition of the room with my staff. Thank you for your patronage.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast variety. Rooms are clean and comfortable. Only issue I had is that the carpet in room 103 was very stained. In more than one area. Everything else was fine.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Dear Laurie,Thanks for your recent stay with us. We value your feedback. We hope to see you again in the near future.

8/10 Good

Stuart

Liked: Staff & service, property conditions & facilities
Carpet and furniture had numerous stains. Right off the hwy is a plus.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Stuart,Thank you your recent stay to our property. I have addressed the issue with our staff. Thank you for your patronage.

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 11 Apr 2024
Thank you for your recent stay with us. We value your feedback.

10/10 Excellent

Fred, Williston Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Fred,Thank you for your feedback. We hope to see you again in the near furture

4/10 Poor

len

At least six months ago I told the front desk several times that the bike in the fitness facility did not work. It still remains unfixed. If it does not work, it should not be shown in the picture of the property's fitness facility.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Len,Thank you for your feedback. I have addressed the issues with the fitness room with my team. and working to rectify this. Thank you for your patronage.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Room was beautiful. Quiet evening. Continental Breakfast was very good. And many choices
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Pam,Thank you for your recent stay with us. We hope to see you again the next time your in the area.

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of thee best Hotels to stay at during my travels
Stayed 1 night in Apr 2024

6/10 Okay

eleanor

Stayed 1 night in Mar 2024

8/10 Good

Phyllis, Unadilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone on the staff was helpful.
Stayed 1 night in Apr 2024