Dear Mr. Jude Patrick,Thank you very much for having chosen Avani Frankfurt City Hotel for your previous stay in Frankfurt and for taking the time to share your feedback with us. We appreciate your positive comments regarding the location, and the friendly and attentive staff of the hotel. It is my real hope that you choose to create more memories with us whenever your travels bring you back to Frankfurt. With kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Paul,Thank you very much for taking the time to write your review.We are very happy to know that your stay was very pleasant, especially with the location, and the friendly and attentive staff members.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Atalay,Thank you so much for taking the time to write your positive review. We are very happy to know that you enjoyed the location of the hotel and the transportation options. We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Ramiro,Thank you so much for taking the time to write your review.We apologize for the inconvenience you experienced during your stay. We will inform the housekeeping manager. Rest assured that this review will help us to improve our service. We look forward to welcoming you in the near future.Kind regardsMarta Leal- Guest Relations Manager

Dear Mr. Howard,Thank you so much for your kind review.We are very happy to know that you had a pleasant stay with us.We look forward to welcoming you at Avani Frankfurt City Hotel in the near future!Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Johannes,Thank you so much for your kind review.We are delighted to know that your stay was very convenient, especially considering the tasty and varied breakfast buffet and the modern and comfortable room as well as the friendly and attentive staff members.We look forward to welcoming you very soon again!Kind regards,Marta Leal- Guest Relations Manager

Dear Mrs. Cecilia, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel soon. Warm regards,Marta Leal- Guest Relations Manager

Dear Edward,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location. best regards,

Dear Takaaki,Many thanks for your lovely review and your positive comments. Best regards,

Dear Mr. Omar,Thank you so much for taking the time to give your amazing score!We are delighted to know that your stay was fantastic.We look forward to welcome you in the nearest future.Kind regards,Marta Leal- Guest Relations Manager

Dear Christina Algozine,What a great comment! Thank you for sharing this review with other Travelers.My team is very proud to read your kind words, which make them feel outstanding and gives the best reward for all their efforts in serving our guests.We are happy to learn, that also our breakfast buffet was to your entire satisfaction.Already looking forward to your next stay with us, we send you our best regards

Dear Mr. Douglas,Thank you so much for taking the time to write your review.We would like to apologize for the inconvenience you might experience during your stay. We will inform our maintenance team and rest assured that this kind of feedback help us to improve our services. In NH Collection Frankfurt City Hotel our biggest priority is guest satisfaction and this time, we fail. We are very sorry for this. We look forward to welcoming you in the near future. Kind regards,Marta Leal- Guest Relations Manager

Dear Mark,Many thanks for your kind review. We are simply delighted that you enjoyed your stay with us. best regards,

Dear Mr. Anonymous,thank you for the review. We are sorry about what happened with your reservation and the inconveniences during your stay. Regarding the Twin Beds, please understand some guests need 2 beds in the room, like big groups who arrive and share rooms. But of course, you can always ask for a new room with a queen bed. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. I hope the positive aspects will linger with you one time back to us. Best regards,

Dear Mr. John Joseph,Thank you very much for letting us know about your experiences on your most recent stay at the NH Collection Frankfurt City. We feel very honored when see the 5-star review and we hope to welcome you back again very soon.

Dear Mr. Drew,Thank you for taking the time to write your review.Your feedback is sincerely taken into consideration since providing the highest level of hospitality is our number one priority. In addition, I would welcome to discuss the details with you, so please be so kind as to contact me at m.rodriguezleal@nh-hotels.com to find out the possible compensation and create a more memorable experience in the future. Looking forward to your kind e-mail and to welcoming you back to our hotel soon. With kind regards,Marta Leal- Guest Relations Manager

Dear Anonymous,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff. We are sorry for the inconvenience regarding the shower bottles. I have already informed our Housekeeping Manager about this to be more attentive about this.Best regards,

Dear Mrs. Peggy,Thank you for taking the time to post your very kind remarks. Your comments are very much appreciated and they will continue to help us strive to be our best.I am very sorry that your expectations have not been met during your stay with us. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. We certainly look forward to welcoming you back.

Dear Marianne, Thank you very much for your recent stay with us and your positive review. Best regards,

Dear Mrs. Hjordis,thank you for the message.Unfortunately, you booked a room without breakfast miss. It always depends on which rate you choose. Of course, you can always add breakfast at the hotel and pay here. We are sorry for this miscommunication. Best regards,

Dear Pamela, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! We truly hope to welcome you back to our hotel in the near future. Warm regards,Marta Leal- Guest Relations Manager

Dear Mr. Bailey,Thank you for your kind feedback about your stay at our property. I have shared your compliments with my colleagues, they are all glad to see that their service made you feel welcome and comfortable. It will be our pleasure to welcome you back whenever your travels bring you back to Frankfurt. Warm Regards,Marta Leal- Guest Relations Manager

Dear guest, Thank you for such a great review after your stay at NH Collection Frankfurt City Hotel. I have shared your kind comments with our team as they are really inspiring and motivate us to keep up the high service level. In addition, let me express my apologies for the inconvenience with the sofa bed, the hairdryer, and the temperature of the room. We will offer the necessary training and circumstances to our colleagues in order to avoid similar issues in the future. I look forward to welcoming you back soon. Kind regards,Marta Leal- Guest Relations Manager

Dear Anna,Thank you for your time spent providing your kind words about your recent stay at NH Collection Frankfurt City Hotel. Glad to see you had a great time with us. It is my real hope that you will visit us soon again.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Chan Jun,Thank you for taking the time to share your valuable feedback about your recent stay at the NH Collection Frankfurt City Hotel. We sincerely apologize that the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about dissatisfaction with the cleanliness, the Head of the mentioned department was informed straight away in order to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest Relations Manager

Dear Jonathan, I would like to take the opportunity to express my gratitude, on behalf of my colleagues, for such a wonderful rating! It is very inspiring and motivational for our team to see that we could provide a fully satisfactory hotel experience for you! On the other hand, we would like to apologize for the inconvenience of the bed, we will inform our maintenance team and we appreciate very much that you give us your advice. We truly hope to welcome you back to our hotel in the near future. Warm regards,Marta Leal- Guest Relations Manager

Dear Mr. Jose Manuel,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.Best regrads,

Dear Hideaki,thank you for this full-star review :). and I am happy that you felt comfortable during your time in Frankfurt.Best regards,

Sehr geehrter Herr Anik,Wir danken Ihnen von ganzem Herzen für dieses wundervolle Geschenk in Form einer kurzen, knackigen und lobenden Beschreibung Ihres Aufenthaltes. Mit freundlichen Gürßen,

Dear Edgar Oswaldo Garcia,Thank you very much for your recent stay with us and your positive review. I'm sorry for the inconvenience. Normally you should receive a confirmation from Expedia after the booking with all details if breakfast was included. Best regards,

Sehr geehrter Herr Holger,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben.Wir freuen uns sehr, dass Ihnen die Sauberkeit, die Lage und die Ausstattung des Hotels gefallen haben.Es tut uns leid, dass Sie aufgrund des Karnevals Schwierigkeiten hatten, das Hotel zu erreichen. Wir freuen uns sehr, dass Ihnen der Service unseres Empfangspersonals gefallen hat und hoffen, Sie bald wieder im Avani Frankfurt City Hotel begrüßen zu dürfen.Mit freundlichen Grüßen,Marta Leal- Guest Relations Manager

Dear Mr. Roberto,Thank you for taking the time to share your valuable feedback about your recent stay at the Avani Frankfurt City Hotel. We sincerely apologize that the service you received during your recent stay did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to provide. We are sorry to hear about your dissatisfaction with your stay and the Head of all department was informed straight away to prevent such a situation in the future. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to exceed our guest’s expectations so I can assure you that we take your concerns very seriously. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Frankfurt. Sincerely yours, Marta Leal- Guest relations manager

Dear Mr. Marcello,thank you for your review. I kindly want to remind you, that you don't have to use the greenstay option ( where we don't clean a room for the day you want). It's just an option for every guest to help the environment a lot of Hotel chains are using this program but of course just if you agree. We are sorry for the misunderstanding. About the upgrade is never guaranteed if we have a high occupancy in the hotel. Best regards,

Dear Mr. Med,Thank you so much for your kind score.We are very happy to know that your stay was very pleasant and we look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Jaber,Thank you so much for taking the time to give your wonderful review.We are delighted to know that your stay was fantastic.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Avani Frankfurt City Hotel

Dear Mrs. Ana Caroline,Thank you so much for taking the time to write your wonderful review.We are more than happy to know that your stay was wonderful especially mentioning the restaurant staff, the information provided prior to arrival and the location of the hotel.We look forward to welcoming you shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Susanna,Thank you so much for your amazing score!We are more than happy to know that your stay was very pleasant, especially mentioning the tasty and varied breakfast and the location of the hotel.We look forward to welcoming you to the nearest future.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Mieko,Thank you so much for taking the time to write your wonderful review.We are very happy to know that your stay was fantastic, especially mentioning the tasty and varied breakfast.Kind regards,Marta Leal- Guest Relations Manager

Dear Mika,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Best regards,

Dear Mr. Minhee,Thank you so much for taking the time to give the score of your experience at NH Collection Frankfurt City Hotel.We feel very happy to know that your stay was pleasant.We will be delighted to welcome you back shortly.Kind regards,Marta Leal- Guest Relations Manager

Dear Mr. Heeyoung,Thank you so much for your wonderful score!We are more than happy to know that your stay was very pleasant and we look forward to welcome you in the nearest future!Kind regards,Marta Leal- Guest Relations Manager

Dear Erik,Thank you very much for letting us know your thoughts on your most recent stay at the NH Collection Frankfurt City. Also, thank you for your appreciation towards our central location as well as the great service delivered by our talented staff.

Sehr geehrter Herr Marek,herzlichen Dank, dass Sie sich die Zeit genommen haben Ihr Feedback mit uns zu teilen. Es freut uns als Gastgeber, dass Sie in unserem NH Collection Frankfurt City einen wunderbaren Aufenthalt hatten und unser Haus mit solch positiven Eindrücken verlassen haben. Gerne, kontaktieren Sie uns das nächste mal direkt an der Rezeption und wir hätten für Sie bestimmt ein passendes Zimmer gefunden. Ich hoffe jedoch Sie bald bei uns wider begrüßen zu dürfen.

Dear Naoto,Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. Thank you very much for sharing your thoughts with us. We certainly look forward to welcoming you back.

Dear Mr. Thorsten,Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you to NH Collection Frankfurt City. We feel much honored when reading through your comments and we hope to welcome you back again very soon.

Dear Mr. Jeffrey,Thank you so much for your wonderful review, it has been our absolute pleasure to welcome you to NH Collection Frankfurt City. I am very sorry that your expectations have not been met during your stay with us. It is indeed a shame that I had not had the chance to meet you in person and to find a way to make you happy. It is very important for us and highly appreciated that you are taking the time to write. Your feedback will be shared within the team and discussed to avoid future occurrences. Thank you for helping us to find weaknesses and turn them into strengths.

Sehr geehrter Patrick Magin,vielen Dank für Ihre tolle Bewertung.Ich hoffe Sie haben unser tolles Frühstück genissen können. Mit freundlichen Grüßen,

Sehr geehrter Patrick,Vielen Dank für Ihre Bewertung.Ich hoffe Sie hatten einen angenehmen Aufenthalt. Mit freundlichen Grüßen,

Dear Charlotte,Thank you so much for your kind review.We are delighted to know that your stay was very pleasant.We look forward to welcoming you in the near future.Kind regards,Marta Leal- Guest Relations Manager