Exterior

Reviews of NH Frankfurt Airport

4 out of 5
NH Frankfurt Airport
Moerfelder Strasse 113, Kelsterbach, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 296 reviews" "
Rating 8 - Good. 89 out of 296 reviews" "
Rating 6 - Okay. 22 out of 296 reviews" "
Rating 4 - Poor. 9 out of 296 reviews" "
Rating 2 - Terrible. 9 out of 296 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free, scheduled shuttle bus to airport terminal. Ran on time, easy to find.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was expensive; so, we tried to walk to other restaurants outside of the hotel. We definitely don't recommend doing that and ended up back at the hotel restaurant. The food, drinks, and service were amazing. We ended up being really happy. It was worth the large bill. The hotel was really great. We were happy with our rooms and amenities. We will stay there again if we have a long layover in Frankfurt.
Stayed 1 night in Mar 2024
Response from NH Frankfurt Airport Team on 25 Mar 2024
Dear Kimberly,  We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Julius, coronado

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was positive.
Stayed 1 night in Mar 2024
Response from NH Frankfurt Airport Team on 25 Mar 2024
Dear Julius,  We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,

8/10 Good

KENJI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location, clean room and good food.
Response from NH Frankfurt Airport Team on 19 Mar 2024
Dear Kenji, We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large park across street for walking.
Stayed 1 night in Feb 2024
Response from NH Frankfurt Airport Team on 28 Feb 2024
Dear Kenneth, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us.It is our goal to provide our guests with excellent service, and we are thrilled to know that we met your expectations. We will continue to strive for excellence and ensure that your future experiences with us are just as enjoyable.Once again, thank you for your positive feedback. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and moder design
Stayed 1 night in Feb 2024
Response from NH Frankfurt Airport Team on 13 Feb 2024
Dear Oksana,We hope this email finds you well.We wanted to take a moment to express our sincere gratitude for the outstanding rating you gave us following your recent stay. Your feedback means the world to us, and we are thrilled to hear that you had such a positive experience.At our establishment, we strive to provide exceptional service and create memorable moments for all our guests, and it's feedback like yours that motivates us to continuously improve.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Warm regards,

10/10 Excellent

Serguei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, very clean,
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 18 Feb 2024
Dear Dominique,Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Leiv, Dundas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if flying out early.
Stayed 1 night in Jan 2024
Response from Your NH Frankfurt Airport Team on 29 Jan 2024
Dear Leiv,We are truly grateful for your wonderful review! It brings us immense joy to know that you had a great experience with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. Your feedback is invaluable to us and serves as a great motivation for our team. We can't wait to have the pleasure of welcoming you back for another fantastic stay in the near future!Best regards,

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a few times. This time my room was above the kitchen, very noisy, and the room was stone-cold. All else was great as usual.
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 17 Jan 2024
Dear Jürgen,thank you very much for taking your time to share your experience with usYou can be sure, that we take your comment seriously and will pass on your suggestions.We would be grateful to see you again in the future and show you our high service standards and quality.

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 17 Jan 2024
Dear Parker,Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

10/10 Excellent

Ziting

Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport via regular shuttle service. On site restaurant also convenient as there is nothing else close by. Large park area across the street, lots of walking paths.
Stayed 2 nights in Jan 2024
Response from NH Frankfurt Airport Team on 17 Jan 2024
Dear guest, thank you for your time and sending us your feedback. We are glad to hear that you spend a good time with us. Through comments like yours we make sure that we are on the right track, but of course should not stop improving our service. We hope we can welcome you back again as one of our guests.Best regards

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay there and next time will definitely remember that they DO offer transportation to and from the airport! I took the hotel transport the morning I left. It was perfect. From the airpot to the hotel - the cab cost me 15 euros - which I could have avoided.
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 18 Feb 2024
Dear Patricia,Thank you very much for taking the time to share your experience with us.I really appreciate your comment, about our Shuttle, which I have shared with the responsible department.We are look forward to welcoming you back at our Hotel.Best regards

8/10 Good

Ganit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, but stay away from the restaurant
The hotel was nice' clean and on a good shape. The free shuttle is nice, but the should make sure people are not confused between gate 5 on the departures floor and arrivals floor. (we missed the bus, and were not the only ones) The food at the restaurant (dinner) was extremely pricy, (which we were ready to pay) but also less than mediocre. which was very annoying. The service was bad as well. In short - except for the restaurant - all other things at the hotel are recommended,
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 22 Jan 2024
Dear Ganit,We appreciate you taking the time to share your feedback on your recent stay. We're genuinely sorry to hear that your experience at our establishment fell short of your expectations.Understanding more about your specific concerns would be immensely helpful for us in addressing and improving our services. If you could provide additional details, it would be greatly appreciated.Your insights are valuable, and we are committed to learning from this experience. Thank you for giving us the opportunity to address your concerns and enhance our service.Best regards,

8/10 Good

Siu Ping Phyl

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Liliana

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.I really appreciate your comment, which I have shared with our staff.One of our main premises are to make every guest feel special and cared.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 18 Feb 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

8/10 Good

Todd, Bloomington

Liked: Cleanliness, staff & service
We loved most everything about this hotel including the staff. The only downside to this hotel is the wireless internet service is dismal at best.
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 12 Dec 2023
Dear Todd, thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again. Best regards

10/10 Excellent

Achim

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 12 Dec 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

8/10 Good

Shuji

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on 12 Dec 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023
Response from NH Frankfurt Airport Team on 12 Dec 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Facility always clean and people friendly. Restaurant is always good.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on 20 Nov 2023
Dear Brian,Thank you for taking the time to share your feedback about your experience with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Frankfurt Airport in the near future for another memorable experience.Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel okay, avoid restaurant.
Shuttle bus from airport was easily found and convenient for travelling back and forth. Hotel check in was smooth and rooms were clean, comfortable and nicely furnished. The dinner service was however the worst and slowest I have ever experienced anywhere. We didn't make a reservation and needed a table for 3, so I am happy to wait to be seated as it was peak time but this was beyond a poor. We waited an hour to be seated with next to no attention from the waiter. Once we were seated it took 20mins to get our orders taken. Then another 30mins to get our food which was 3 burgers. I thought surely a piece off apple pie for desert would be quick but the waiter said it would be another 30mins, not really sure what they're doing with that pie. Ordered drinks instead but that was also a mistake as had to ask the waiters twice over a 20min period for them. Almost 3 hours total from entering the restaurant to getting the bill paid. Clearly understaffed but the food did not justify the wait.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on 16 Nov 2023
Dear Guest, thank you very much for taking your time to share your experience with us.I truely regret that you left with such a disappointed feeling and rest assured that your feedback has already been shared with the team You can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality.best regards,

8/10 Good

Jack

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dinner was a joke.
Went down for dinner at 7pm. Got sat in the waiting seats and told wont be long. Approx 1.5hr later we get seated at a table and we are ready to order but waiting again for someone to serve. In total it took 3 hours to get a cheeseburger and a pint. Not ideal since I had been travelling all day and had an early flight home on Friday morning. Utterly disappointed with the service from the hotel. felt sorry for the 2 staff who were clearly ran off their feet. Many more staff needed for such a busy hotel. I travel to Germany often and I have now been looking elsewhere for a hotel near the airport. The hotel itself is extremely clean and handy to the airport. But if you're travelling and need food, never go to the restaurant in the hotel.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on 16 Nov 2023
Dear Jack,thank you very much for taking your time to share your experience with usI truely regret that you left with such a disappointed feeling and rest assured that your feedback has already been shared with the team.You can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality.best regards

10/10 Excellent

Edward, Philadelphia

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Airport stay
Convenient for airport stay Reliability for shuttle
Stayed 5 nights in Nov 2023
Response from NH Frankfurt Airport on 9 Nov 2023
Dear Sirs,Thank you very much for taking the time to share your experience with us .I really appreciate your comment, about our Shuttle-Bus, which I have shared with the responsible department.We are look forward to welcoming you back at our Hotel.Best regards

8/10 Good

Svend Erik

Stayed 1 night in Oct 2023

6/10 Okay

Hilary

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear HilaryThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

8/10 Good

Renate

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear RenateThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

10/10 Excellent

Chunwei

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear guest,thank you for your time and sending us your feedback. We are glad to hear that you spend a good time with us. Through comments like yours we make sure that we are on the right track, but of course should not stop improving our service. We hope we can welcome you back again as one of our guests.Best regards,

10/10 Excellent

jeremie

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear Guest,thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again.Best regards,

6/10 Okay

Qizhong

Travelled with family
Disliked: Staff & service
Average cleaning
No telephone in one room. Missing a towel too. Not cleaned well. Also the facility shows its age.
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear Qizhong,thank you very much for taking your time to share your experience with usYou can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality. kind regards,

8/10 Good

Maria

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear MariaThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

6/10 Okay

Charles

Liked: Cleanliness, staff & service, room comfort
Since it's "Winter" on the calendar, there was no air conditioning despite the room being very warm. While the windows opened to cool it off, we were put on th ground floor and it felt unsafe to leave open. We requested and we're given a room on a higher floor. The windows opened to cool the room with the night air, but the trade off was being awakened at 5am with jets landing/ taking off. I don't understand why guests cannot heat or cool a room to their liking. The shower was a challenge. First, the hand held shower head sprayed water everywhere and was unusable. The over head rain shower had very weak water pressure...add that to an empty soap dispenser and it made for a very disappointing experience. Our train to FRA was delayed so we missed the last hotel shuttle in the evening. We were given no alternative but to take a €15 taxi and we were not refunded. The AM shuttle to the airport was super convenient. On the positive side, the room was very clean. We had great amenities such as a refrigerator and coffee/tea service, along with a complimentary bottle of water. The beds and pillows were very comfortable. I might try this hotel again, but I'm not enthusiastic about it at the price.
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 19 Nov 2023
Dear CharlesThank you for taking the time to send us your FeedbackPlease accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.kind regards,

8/10 Good

Jose

Stayed 1 night in Oct 2023

8/10 Good

Normand

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your timeWe look forward to welcoming you back to NH Frankfurt Airport in the near future.

8/10 Good

Raluca

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport Team on 12 Dec 2023
Dear Raluca,Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your timeWe look forward to welcoming you back to NH Frankfurt Airport in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll stay again next time at FRA
Very clean and comfortable airport hotel. Shuttle every 30 min. to and from the airport was great. Airplane noise in the room was surprisingly non-existent considering hotel is practically next to the runways. Nice breakfast.
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your timeWe look forward to welcoming you back to NH Frankfurt Airport in the near future.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on 4 Nov 2023
Dear ThomasThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

10/10 Excellent

Ron

Stayed 1 night in Sep 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your timeWe look forward to welcoming you back to NH Frankfurt Airport in the near future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Nice restaurant and hotel shuttle service.
Stayed 1 night in Sep 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your timeWe look forward to welcoming you back to NH Frankfurt Airport in the near future.

6/10 Okay

Youssef

The bed was smells like coffee. And i call for water they told me you have to pay for it. The towels was smells. For$200 canadian dollar's a night not rally good
Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport Team on 18 Oct 2023
Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the Beds and are taking necessary action to ensure our typically high standards are retained.. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.