Terrace/patio

Reviews of Hey Lou Hotel Frankfurt Airport

3 out of 5
Hey Lou Hotel Frankfurt Airport
Isarstrasse 2, Kelsterbach, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 262 out of 599 reviews" "
Rating 8 - Good. 212 out of 599 reviews" "
Rating 6 - Okay. 73 out of 599 reviews" "
Rating 4 - Poor. 32 out of 599 reviews" "
Rating 2 - Terrible. 20 out of 599 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Good airport hotel!
Stayed 1 night in May 2024
Response from Eileen Oltmann on 16 May 2024
Dear Vincent,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience!Kind regards,

6/10 Okay

April

Liked: Staff & service
Disliked: Amenities
Staff was nice. No lunch option. Breakfast was the same everyday. Location is out of the way, quiet.
Stayed 5 nights in Apr 2024
Response from Eileen Oltmann on 10 May 2024
Dear April,Thank you for sharing your feedback. We're glad to hear that you found our staff nice. We apologize for the inconvenience regarding the lunch options and the repetition in breakfast offerings. We'll take your comments into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,

10/10 Excellent

Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and breakfast were very good..
Stayed 1 night in Apr 2024
Response from Eileen Oltmann on 29 Apr 2024
Dear Rock,Thank you for your positive feedback! We're glad to hear that you enjoyed your room and breakfast experience with us. If there's anything else we can do to make your stay even better next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the included breakfast and the shuttle to the airport.
Stayed 1 night in Apr 2024
Response from Eileen Oltmann on 29 Apr 2024
Dear,Thank you for your review! We're delighted to hear that you enjoyed the included breakfast and found our airport shuttle service convenient. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

4/10 Poor

thomas

Liked: Cleanliness, property conditions & facilities
The property is about 25 minutes from the airport. No notice about airport shuttle before arrival. Checkin is 3pm and not flexible. Staff is lacking. Some try to get it done like in restaurant area. Just not enough. In a warehouse district. Taxi was 30 Euros.
Stayed 1 night in Apr 2024
Response from Eileen Oltmann on 29 Apr 2024
Dear Thomas,Thank you for sharing your experience. We apologize for any inconvenience you encountered regarding the distance from the airport and the lack of notice about the shuttle service. We'll work on improving our communication to ensure a smoother experience for our guests. We appreciate your feedback on the check-in process and staff service, and we'll address these areas to enhance the overall guest experience. If you decide to stay with us again, we hope to provide you with a better experience.

10/10 Excellent

Miki

Stayed 1 night in Apr 2024
Response from Eileen Oltmann on 10 May 2024
Dear Miki,Thank you for the wonderful review! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any further feedback or requests, please feel free to reach out to us.Kind regards,

4/10 Poor

Margaret

Travelled with group
Disliked: Amenities
It is called an Airport Hotel, but is not at all close to the airport. While the rooms are nicely remodeled, the carpet in the hallways is stained. And there was not adequate information on the airport shuttle on their website, so we had to pay for a $35 Euro ride in a cab to the hotel. We noticed the Hilton Frankfurt Hotel was VERY close to the airport for the same price. We wish we had scheduled it instead.
Stayed 1 night in Apr 2024
Response from Eileen Oltmann on 23 Apr 2024
Dear Margaret,Thank you for sharing your experience. We apologize for any inconvenience you encountered with the distance from the airport and the lack of clear information regarding the shuttle service. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Theresa

Great hotel.
Stayed 1 night in Mar 2024
Response from Eileen Oltmann on 27 Mar 2024
Dear Theresa,Thank you for the positive review! We're delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we hope to welcome you back soon!Kind regards,

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night only between flights. It was fine.
Stayed 1 night in Feb 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Marsha,Thank you for sharing your feedback! We're glad to hear that your brief stay with us met your expectations. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to welcome you back again in the future!

10/10 Excellent

Xanthe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Xanthe,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 Good

C O A

Stayed 1 night in Feb 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear C O A,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 Good

Nadja, Perry

Stayed 1 night in Feb 2024
Response from Eileen Oltmann on 27 Mar 2024
Liebe Nadja,Wir schätzen Ihre positive Bewertung und sind erfreut zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren. Es war uns eine Freude, Sie bei uns zu haben, und wir hoffen, Sie bald wieder begrüßen zu dürfen!Liebe Grüße,

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness
The property is very clean, the rooms are small but adequate. There was no fridge in the room. Breakfast was decent but the price of €20 was way too much for the selection. The service during breakfast was poor, empty dishes were not refilled, no fresh fruit at all. There was a bowl of canned fruit salad! Maybe €10 would be a more fitting charge. We have been in many hotels where they charges €20 per person for breakfast but the selection was double or triple of what this hotel offered including custom made things like omelets for example. The shuttle only runs part of the day, no shuttle service after 10:30 am yet check out is noon and there flights later in the day.
Stayed 1 night in Jan 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Miguel,Thank you for your feedback. We are glad that you mentioned the cleanliness of the property and the adequate size of the rooms positively. However, we regret that you were not fully satisfied with the breakfast and the value for money. We take your feedback regarding the breakfast offering and the service during breakfast seriously and will pass it on to our team to make improvements. We also understand your comments about the shuttle service and will consider how we can optimize the schedule to better meet the needs of our guests. Thank you for your honest feedback, and we hope to welcome you back in the future.

10/10 Excellent

Oleksandr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, breakfast could be better and time of free transfer from/to airport can be longer (I used taxi at 22.45)
Stayed 1 night in Jan 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Oleksandr,Thank you for your feedback. We're glad to hear that overall you had a good experience. We appreciate your input regarding breakfast and the timing of the free airport transfer. We'll take note of your suggestions for improvement. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Patrick, Ealing

Disliked: Cleanliness
Not
Stayed 2 nights in Jan 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear,Thank you for your feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 Good

Douglas, Falls Church

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Douglas,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel advertises that it was 8 minutes away from the Frankfurt airport. Unfortunately it is a completely different city closer to 20 minutes from the Frankfurt airport. I needed it for a stopover so I would have preferred to be closer to the airport than having to pay €40 to get to the hotel when I arrived since transportation is limited.
Stayed 1 night in Jan 2024
Response from Eileen Oltmann on 6 Mar 2024
Dear Georgina,Thank you for sharing your experience. We apologize for any inconvenience caused by the distance from the airport not meeting your expectations. We understand the importance of convenience during stopovers and will take your feedback into consideration for future improvements. If there's anything else we can assist you with, please feel free to let us know.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great but the hotel location was sadly lacking. Industrial area... didnt match advertising.
Stayed 1 night in Dec 2023

10/10 Excellent

Lukas

Stayed 1 night in Dec 2023
Response from Eileen Oltmann on 6 Mar 2024
Dear Lukas,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 Good

Decio, Bayamon

Travelled with family
Liked: Cleanliness, staff & service
The room was good. However, there was a strong odor coming out of the wash basin and the shower when we first entered.
Stayed 1 night in Dec 2023

2/10 Terrible

Benjamin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sani

Business traveller
Liked: Cleanliness, staff & service, room comfort
If you like Beer, stay Here.
I stayed there (probably like most do) due to an early morning flight out of Frankfurt. The convenience of a shuttle bus in the morning etc. Checkin and room were fine, the lack of USB outlets for charging devices was a bit of inconvenience and I suppose shows that my particular room had not been updated for a while -but we all carry our chargers with us these days, don't we? The pleasant surprise was the brewery at the hotel. What? There is a brewery here? That was much enjoyed. The staff at the brewery restaurant were super friendly and helpful, and the beer was fresh and crisp. Definitely a keeper here...
Stayed 1 night in Nov 2023

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont recommend at all!
I have no clue how this hotel has the rating it does. I had to stay here when my flight was cancelled in Frankfurt and it was awful. Firstly the check in took one hour, yes it was busy as many flights were cancelled that day but there was no sense of urgency from the reception team and I'm sure in situations like this, there must be a faster way to check people in. It took approx 15-20 mins per room and with a queue of 30+ people that's a lot of waiting time! Giving everyone in the room an ipad to populate their details is not very efficient in these situations. When I got to my room i found hairs in the bed and the heating didn't work, it was -2 outside. I had to wear my jumper to bed and have 2 duvets on.
Stayed 1 night in Nov 2023

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a beautiful room and the bed was excellent
Stayed 1 night in Nov 2023

6/10 Okay

Kenya

I did their online checkin process and when I got to the property I was asked to fill out a form I had already signed electronically. Also, I was asked to pay when I had already prepaid for my room with Expedia.
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport. Shuttle to hotel.....quiet room. Bar and restaurant / breakfast at 6:00 am!!
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY AT THIS HOTEL ON A SUNDAY NIGHT! This is a great place to stay but on Sunday night there's NO food available anywhere. The hotel restaurant and bar are closed and there are NO close places to eat. The desk will refer you to a German version of door dash. Other than that this is a very nice hotel. It's just not close to anything but for a stay before a flight it's perfect any night but Sunday.
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lim Mun

Stayed 1 night in Nov 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dan, Westmount

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Nov 2023

4/10 Poor

Shadrick

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
He was hot all not.
Stayed 1 night in Nov 2023

8/10 Good

David, Kelowna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms , bright spacious property, airport shuttle and restaurant is great. On the first floor hallway is a very noticeable stain in the carpet. Would stay here again if traveling through Frankfurt.
Stayed 1 night in Oct 2023

8/10 Good

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Great restaurant. Free Shuttle to and from airport. Great breakfast. Could use a little more upkeep. Stained carpets furniture worn.
Stayed 1 night in Oct 2023

4/10 Poor

Elena

Business traveller
Disliked: Amenities
The washroom in my room was not even clean. Carpet disgusting and hair ev
Stayed 1 night in Oct 2023

8/10 Good

Artem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2023 stay at Styles Frankfurt Airport
Our stay was good for 1 night . Room was clean and comfortable. Room does not have coffee maker or fridge. Hotel restaurant menu choices were very limiting at night. Breakfast was excellent with all one would expect. Hotel offers free shuttle from airport, hotel website does not have schedule posted, and there is a gap of service between 11am-16:00 as we found out.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service
We stayed one night. Very clean hotel. Stuff
Stayed 1 night in Oct 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't get fooled by the name
This is a very nice hotel. BUT, don't get fooled by the name. This hotel is not in Frankfurt, and it is no where near FRA airport. It is located in an industrial area, not close to anything. The hotel advertises a hotel-airport shuttle, however it doesn't run at all times. Our cab fare was 35 Euro.
Stayed 1 night in Oct 2023

2/10 Terrible

Jevon

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had to switch rooms because room number 314 was so dirty and had stains on the carpet all over. They did put me in room 318 and it was better but still very very stained. The breakfast was $19 and I ask how much for a coffee and a roll and I was told it’s sold as a buffet so it $19
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 19 Oct 2023
Dear Jevon,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your initial room, and we appreciate your understanding as we promptly moved you to another room.We take your comments about the stains on the carpet seriously, and we will address this with our housekeeping team to ensure such issues are rectified promptly.Regarding the breakfast pricing, we apologize for any inconvenience or misunderstanding. We will review our pricing structure and communication with our staff to ensure a more transparent and flexible approach for our guests' dining preferences.Your feedback is valuable, and it helps us to continually improve our services. We hope you consider giving us another opportunity to provide you with a more enjoyable experience during your next visit.Warm regards,

8/10 Good

Manu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, room was nice, comfortable and clean. The restaurant was average at best, the restaurant mgr was disciplining wait staff where we could hear.
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 19 Oct 2023
Dear Manu,Thank you for sharing your feedback about your recent stay. We appreciate your kind words about our hotel, particularly regarding the room's cleanliness and comfort.However, we are sorry to hear that your experience in our restaurant did not meet your expectations. We take your feedback seriously, and we will address the issue you mentioned with the restaurant manager. We aim to provide a pleasant dining atmosphere for our guests, and we regret that you witnessed a situation that was less than ideal.Your comments are valuable to us, and we will work diligently to improve the dining experience in our restaurant to ensure it meets the high standards we strive for.We hope you will consider staying with us again, and we will do our best to make your overall experience even better.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Styles Hotel Frankfurt Airport
We had a nice stay here. The room is big, clean, and comfortable. The restaurant offers great food. The hotel did offer free shuttle bus to and from the airport every hour. We will certainly stay there again!
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 19 Oct 2023
Dear Hong,Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a pleasant stay with us and enjoyed the spacious, clean, and comfortable room. It's also wonderful to know that you had a great dining experience at our restaurant.Our complimentary shuttle service to and from the airport is designed to make your travel more convenient, and we're glad to hear it met your needs. We look forward to welcoming you back in the future and providing you with another enjoyable stay.If you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a memorable experience every time you stay with us.Warm regards,

6/10 Okay

BAHRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lay over flight accommodations
We stated there because the next morning we had an early flight; however, the room had no water or small refrigerator in the room-which I found unacceptable since the location is far from the airport or anything near by with the exception of a gas station within a 5 minute walk-and the restaurant and bar didn’t open till 5pm and we arrived early afternoon.
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 12 Oct 2023
Dear Bahram,Thank you for sharing your feedback. We apologize for any inconveniences you experienced during your stay. We understand the importance of in-room amenities, and we will consider your comments as we work on improving our accommodations. Additionally, we'll review our restaurant and bar operating hours to better cater to the needs of our guests, especially those with early arrivals. We appreciate your input and hope that you might consider staying with us again in the future, allowing us the opportunity to provide a more satisfactory experience.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was great - needed a place to sleep before catching a plane in the morning. The carpets did have some stains.
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 12 Oct 2023
Dear Claudia,Thank you for your feedback. We're delighted to hear that you found your overall experience at the hotel to be great, especially for a convenient place to rest before your morning flight.We apologize for the carpet stains. Cleanliness is a priority for us, and we will address this issue to ensure a more pleasant stay for future guests.We appreciate your input and hope to have the opportunity to welcome you back in the future. Your comments are valuable in helping us maintain and improve our services.

6/10 Okay

Heather

Liked: Cleanliness, staff & service, amenities
Staff is very nice but air conditioning in the rooms is inoperable or ineffective. The windows only open a few inches which doesn’t help. Carpets are stained and furniture showing wear. The breakfast was excellent
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 12 Oct 2023
Dear Heather,Thank you for sharing your feedback. We appreciate your kind words about our staff and the excellent breakfast.We apologize for the issues you encountered with the air conditioning, windows, and the condition of the room. We take these concerns seriously and will work to address them to improve the overall experience for our guests.Your comments are valuable, and we hope to have the opportunity to welcome you back in the future with a more comfortable and updated stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk service could've been better and more friendly. The hotel restaurant was unfortunately closed when we were there, which was a bummer because we were looking forward to drinking their self brewed beers and eating some local food. Not much around the hotel as it's in an industrial park area, servicing the business visitors. But ok for one night transit out of Frankfurt airport
Stayed 1 night in Sep 2023
Response from Eileen Oltmann on 12 Oct 2023
Dear,Thank you for sharing your feedback with us. We apologize for any shortcomings you experienced during your stay.We regret that you found our front desk service to be lacking in friendliness, and we will address this with our team to ensure a more welcoming experience for our guests.It's disappointing to hear that our restaurant was closed during your stay. We understand that this was a letdown, especially with the anticipation of trying our self-brewed beers and local cuisine. We will review our operating hours to better accommodate our guests.We appreciate your understanding regarding the hotel's location in an industrial park, primarily catering to business visitors. It's great to know that the hotel served its purpose as a one-night transit option out of Frankfurt Airport.Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eileen Oltmann on 12 Oct 2023
Lieber David,Vielen Dank für Ihre positive Bewertung! Wir schätzen Ihr Feedback und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.