All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I liked the stay it was very nice and clean, breakfast was fresh and very good with many options. Staff was pretty pleasant.
One complaint is the room didn’t have a fridge, Complimentary drinks. It had a hot water boiler to drink coffee or tea but that was it.
Berliz
Stayed 2 nights in May 2024
Response from kb on 12 May 2024
Thank you very much for your kind feedback. We look forward to welcome you again in our hotel.
Would like to say to Front Desk receptionist Kai that he was outstanding. Very respectful and knew his job well.
Randy
Stayed 2 nights in Apr 2024
Response from Hajar on 2 May 2024
Dear Randy,We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
DearThank you for taking the time to share the experience of your stay at our hotel and to give us constructive feedback.Our team looks forward to welcoming you back soon.Best regards,Front office team
Dear Ahsan,We are truly grateful for your generous review.We look forward to having you with us again in the near future.Best regards,Front office team
Lieber Gast,wir sind wirklich dankbar für Ihre Bewertung. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns zu haben.Mit freundlichen Grüßen,Front-Office-Team
8/10 Good
Michael
7 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from Hajar on 28 Apr 2024
Lieber Michael,wir sind wirklich dankbar für Ihre großzügige Bewertung. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns zu haben.Mit freundlichen Grüßen,Front-Office-Team
Staff were friendly and helpful. Great breakfast and clean rooms.
Deborah
Stayed 1 night in Dec 2023
Response from PoAn on 26 Dec 2023
Dear DeborahWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,PolychronisGuest Service Assistant
quiet, plenty of hot water for showers, make coffee in room, good breakfast, and easy to reach from the train station
Cindy
Stayed 1 night in Dec 2023
Response from PoAn on 18 Dec 2023
Dear CindyThank you for taking the time to share your recent experience in our hotel and for giving us constructive feedback. We look forward to welcoming you back to our hotel next time you will travel to our area.With much appreciation,PolychronisGuest Service Assistant
10/10 Excellent
Allison, Fort Bragg
14 Dec 2023
Allison
Stayed 1 night in Dec 2023
Response from PoAn on 18 Dec 2023
Dear AllisonWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.With much appreciation,PolychronisGuest Service Assistant
This property was very clean and the bathroom was a great size!
J
Stayed 2 nights in Dec 2023
Response from PoAn on 18 Dec 2023
Dear Jamie We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.With much appreciation,PolychronisGuest Service Assistant
10/10 Excellent
Larry
6 Dec 2023
Larry
Stayed 1 night in Dec 2023
Response from PoAn on 18 Dec 2023
Dear LarryWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.With much appreciation,PolychronisGuest Service Assistant
8/10 Good
Jorge
22 Nov 2023
Jorge
Stayed 1 night in Nov 2023
Response from PoAn on 29 Nov 2023
Dear Jorge,We are truly grateful to receive your generous review of Hampton by Hilton Frankfurt City Centre East. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We look forward to having you with us again in the near future.Kind Regards,PolychronisGuest Service Assistant
Checking in was easy and quick. Hotel location was pretty good too, about 20 minutes driving distance to airport. Breakfast was good and staff were friendly. Over all it was a good one night stay.
jyh
Stayed 1 night in Nov 2023
Response from PoAn on 29 Nov 2023
Dear JyhWe are truly grateful to receive your generous review of our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We look forward to having you with us again in the near future.Kind Regards,PolychronisGuest Service Assistant
10/10 Excellent
Jonathan
15 Nov 2023
Jonathan
Stayed 2 nights in Nov 2023
Response from PoAn on 18 Dec 2023
Dear JonathanWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.With much appreciation,PolychronisGuest Service Assistant
6/10 Okay
sufia
Travelled with family
26 Oct 2023
Disliked: Cleanliness, staff & service, amenities
There was only one member of staff that was helpful. We needed some help about visiting the main tower and a night team member of staff was very rude to us he told us that he needs to get his work done before 10.30 pm and he was having a ok day before he saw us!
Extremely rude and strange behaviour,
The room was unclean the floor had the same split soap for 3 days and the last day I found a towel with hair in it
sufia
Stayed 3 nights in Oct 2023
Response from Front Office Team on 29 Oct 2023
Dear guest,First of all I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us.Your feedback is important for us and please rest assured that I have personally addressed the topics with the relevant department in order for us to grow, I do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to Frankfurt in the near future.Kind Regards Front Office Team
The property is good for a short stay. The Breakfast was good enough, but repetitive. There is no drinking water or toilet accessories in the bathroom room. Very close to the East railway station which is super convenient. No McDonald's close by though. There is Aldi at walkable distance. The staffs were excellent. Would definitely come back.
Pramod
Stayed 2 nights in Oct 2023
Response from Polychronis on 19 Oct 2023
Dear PramodThank you for taking the time to share your experience about your stay at our hotel and giving us constructive feedback, which is extremely valuable to us, as we strive to improve with each and every stay. We look forward to having you with us again in the near future.With much appreciation,PolychronisGuest Service Assistant
Great place. Right next to train station. Short walk to river and nice park. Walking distance to the old town.
RONALD
Stayed 3 nights in Sep 2023
Response from Polychronis on 28 Oct 2023
Dear RonaldWe are truly grateful to receive your generous review on our hotel. We are looking forward to welcoming you back very soon.Kind RegardsPolychronisGuest Service Assistant
Dear AdrienneWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
This is a new hotel.front desk was very friendly , nice and professional.want to single out Paul at the front desk for superb service.U6 subway is 50 meters.REWE supermarket is about 150 meters.will definitely stay again in Frankfurt.breakfast was fantastic.
FREDERICK
Stayed 1 night in Sep 2023
Response from PoAn on 29 Sept 2023
Dear FrederickWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Subway station is next to the building, supermarket is walking distance and the area is quiet and safe. The building is very new and close to the European central bank building.
Slamet
Stayed 1 night in Sep 2023
Response from PoAn on 20 Sept 2023
Dear SlametWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
8/10 Good
Slamet
19 Sept 2023
Slamet
Stayed 1 night in Sep 2023
Response from PoAn on 14 Oct 2023
Dear Slamet,Thank you for your generous review! We look forward to welcoming you back to our hotel next time you will travel to our area.Kind Regards,PolychronisFront Office Assistant
Dear SlametWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Great room size of the accessible room. Breakfast was great. Not much within walking distance.
Priscilla
Stayed 1 night in Sep 2023
Response from PoAn on 16 Sept 2023
Dear PriscillaWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Dear ShamaWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
The hotel was OK and we can’t forget the guy who was a very helpful his name is Kameljan at the reception.
Haya
Stayed 3 nights in Sep 2023
Response from PoAn on 16 Sept 2023
Dear HayaWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
10/10 Excellent
Dana
Travelled with family, Travelled with family and small children
The besttttt 👍👍👍👍 clean its look like5 star hilton
Dana
Stayed 4 nights in Sep 2023
Response from PoAn on 6 Sept 2023
Dear DanaWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Dear JimmyWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
The room size is great based on this price, also it is close to the train station which very easy to go airport
Bill
Stayed 1 night in Aug 2023
Response from PoAn on 21 Aug 2023
Dear BillThank you for taking the time to share your recent experience in our hotel and for giving us constructive feedback. We look forward to welcoming you back to our hotel next time you will travel to our area.Kind Regards,Front Office Team
8/10 Good
Jose
Travelled with partner
12 Aug 2023
Disliked: Amenities
I would have given a 5 stars if they have provided at least a couple of bottles of water in the room, or a mini fridge. Otherwise very good hotel, next to subway and nice neighborhood.
Jose
Stayed 2 nights in Aug 2023
Response from PoAn on 21 Aug 2023
Dear JoseThank you for taking the time to share your recent experience in our hotel and for giving us constructive feedback. We look forward to welcoming you back to our hotel next time you will travel to our area.Kind Regards,Front Office Team
Dear Roshan We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
8/10 Good
Teemu
3 Aug 2023
Teemu
Stayed 1 night in Aug 2023
Response from PoAn on 5 Aug 2023
Dear Teemu,Many thanks for your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
10/10 Excellent
melinda
2 Aug 2023
melinda
Stayed 2 nights in Jul 2023
Response from PoAn on 5 Aug 2023
Dear MelindaWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Clean rooms, delicious breakfast included, and so close to public transportation!
Maggie
Stayed 1 night in Aug 2023
Response from PoAn on 3 Aug 2023
Dear Maggie,We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
10/10 Excellent
Edwing
30 Jul 2023
Edwing
Stayed 1 night in Jul 2023
Response from Front Office on 31 Jul 2023
Dear Edwing,Thank you for your positive comment about the hotel.We are glad to read that you enjoyed your stay with us.Your positive remarks will be forwarded to our colleagues, as this is the best motivation.We would be very grateful to welcome you back soon.Kind regards from Frankfurt,Front Office Team
10/10 Excellent
aboulfazl
25 Jul 2023
aboulfazl
Stayed 2 nights in Jul 2023
Response from PoAn on 28 Jul 2023
Dear Aboulfazl We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
Dear Sammy,We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
10/10 Excellent
Sarah
25 Jun 2023
Liked: Cleanliness, staff & service
Sarah
Stayed 3 nights in May 2023
Response from PoAn on 6 Jul 2023
Liebe Sarah,wir sind wirklich dankbar für Ihre großzügige Bewertung. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns zu haben.Mit freundlichen Grüßen,Front-Office-Team
4/10 Poor
Rajiv
Business traveller
16 Jun 2023
Disliked: Staff & service
Rajiv
Stayed 5 nights in Jun 2023
Response from JUTU on 17 Jun 2023
Dear Guest,Thank you very much for having stayed with us during your recent stay in Frankfurt and thank you for having taken the time to write down your impressions on your stay with us.We hope you are not too disappointed and you give us another chance, we look forward to seeing you again at our hotel on your next trip to Frankfurt.Kind regards
Good hotel friendly front desk staff around the hotel lots of restaurants and good ambiance
Sudarshan Reddy gajjala
Stayed 1 night in Jun 2023
Response from JUTU on 8 Jun 2023
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Stayed at Hampton Frankfurt for IMEX Travel Fair. Very friendly and helpful staff especially Midian the Albanian receptionist. Location is great with underground station next door and can visit Old part of Frankfurt in just under 9 mins. Will definitely be back.
BRIAN
Stayed 4 nights in May 2023
Response from JUTU on 27 May 2023
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Amazing and most memorable stay. We stayed here with family and friends for a celebration. GM Mohit and entire staff went out of their way to make our celebration and stay comfortable and memorable . Food by Chef Virendra was very good. The property is stunning and was just perfect to make our celebration even more successful. Pictures are amazing.
Ritu
Stayed 1 night in May 2023
Response from Front Office on 26 May 2023
Dear Ritu,Thank you for your positive comment about the hotel.We are glad to read that you enjoyed your stay with us.Your positive remarks will be forwarded to our colleagues, as this is the best motivation.We would be very grateful to welcome you back soon.Kind regards from Frankfurt,Front Office Team
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Clean, friendly staff, very well placed and well priced
Matthew Ross
Stayed 2 nights in Apr 2023
Response from JUTU on 17 Apr 2023
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Dear Guest,Thank you very much for your wonderful review.We are happy to know that our services exceed your expectation and you enjoyed your stay with us.We hope that you will visit us again whenever you visit Frankfurt.We look forward to welcome you again in the near future.Kind regards
Dear Guest,First of all I would like to thank you very much for taking your time to share your valuable feedback regarding your recent stay with us.Your feedback is important for us and please rest assured that we have addressed the topics with the relevant department in order for us to grow.I do hope that this inconvenience has not narrowed your overall impression and that we will be able to welcome you back to Frankfurt in the near future.Kind regards