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Reviews of Essential by Dorint Frankfurt - Niederrad

4 out of 5
Essential by Dorint Frankfurt - Niederrad
Hahnstr. 9, Frankfurt, HE

Reviews

8.2

Very good

Rating 10 - Excellent. 263 out of 716 reviews" "
Rating 8 - Good. 325 out of 716 reviews" "
Rating 6 - Okay. 72 out of 716 reviews" "
Rating 4 - Poor. 33 out of 716 reviews" "
Rating 2 - Terrible. 23 out of 716 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and pool area.rooms were decent. Some of the drains/bathroom faucet features didn’t work very well other than that, it’s a decent place
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear guest,Thank you for this review and we hope you had a pleasant return journey.Thank you also for taking the time to share your constructive criticism with us. We appreciate this very much.We will look into the points you mentioned.We hope to welcome you back to the hotel soon and wish you all the best.With kind regards

4/10 Poor

Denise, Manning

Liked: Cleanliness
This hotel was nice and clean however it was listed as a VIP with Expedia and they did not honor anything for VIP. We booked a queen bed and they tried to put us in a two single bed room. When I questioned the bed arrangements they said there were upgrades to queen bed but I had to pay for the upgrade which is not how the Expedia VIP status is supposed to work! So for the price we ended up paying. I was not satisfied
Stayed 1 night in Mar 2024
Response from General Manager Frankfurt-Niederrad on 18 Apr 2024
Dear guest,Thank you very much for your review.I am very sorry that we were unable to meet your expectations. I will evaluate your comments directly with my management team and take the appropriate action.Thank you very much for taking the time!We would be delighted if you would place your trust in us again during your next stay in Frankfurt.Yours sincerely

8/10 Good

abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotelmanagement on 11 Mar 2024
Dear guest,Thank you very much for your kind review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We look forward to your next visit and wish you all the best until then!With kind regardsCarsten DresslerHotel Director, Dorint by Essential Frankfurt-Niederrad

4/10 Poor

Sharon

Stayed 1 night in Dec 2023
Response from General Manager Frankfurt-Niederrad on 15 Feb 2024
Dear guest,Thank you very much for your kind review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We look forward to your next visit and wish you all the best until then!With kind regardsCarsten DresslerHotel Director, Dorint by Essential Frankfurt-Niederrad

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, great hotel!
Stayed 5 nights in Dec 2023
Response from General Manager Frankfurt-Niederrad on 6 Jan 2024
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Oladapo oyelami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager Frankfurt-Niederrad on 8 Dec 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt! With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from General Manager Frankfurt-Niederrad on 24 Nov 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This was a very nice hotel with convenient parking and close to Deutsche Bank Park. The restaurant and bar were great!
Stayed 2 nights in Nov 2023
Response from General Manager Frankfurt-Niederrad on 24 Nov 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regards

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is close to the airport and walking distance from Deutsche Bank Stadium. Breakfast buffet was excellent. Very friendly staff.
Stayed 3 nights in Nov 2023
Response from General Manager Frankfurt-Niederrad on 24 Nov 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regards

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location. Not far from the airport and not far from Frankfurt main train station. It had a small swimming pool and sauna which was great to relax in at the end of the day. The staff at reception were very friendly and helpful. Breakfast was a bonus and had a good choice.
Stayed 3 nights in Oct 2023
Response from General Manager Frankfurt-Niederrad on 24 Nov 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean nice rooms
Stayed 3 nights in Oct 2023
Response from General Manager Frankfurt-Niederrad on 15 Oct 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

6/10 Okay

Stefan

Travelled with family
Liked: Cleanliness, property conditions & facilities
That’s my second time in the hotel, the first time the service was better .
Stayed 1 night in Oct 2023
Response from General Manager Frankfurt-Niederrad on 28 Oct 2023
Dear Guest,thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in this for you.Regarding your comment, I have already spoken with my team. Thank you for this information.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!YoursCarsten DresslerDirektor Frankfurt-Niederrad

8/10 Good

Motoko, Santa Clara

The restaurant manager gave us very good service and foods were great.
Stayed 6 nights in Sep 2023
Response from General Manager Frankfurt-Niederrad on 30 Sept 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One-Key Dissapoints; Hotel Makes Up
My first reservation experience with the new One Key merger was disappointing, but the staff at Essential Hotel lessened the disappointment. As VIP, One Key told me I would get a 20% discount at the hotel restaurant and room upgrade, if available. However, on check-in, the staff informed that One-Key had failed to communicate this to them. They could not honor the 20% promise, but even though not obligated, the hotel did grant us the room upgrade. ALL of the staff, from the front desk to the housekeepers, were top-notch! The room was very clean; the shower pressure fantastic and comfortable. The bed mattress was firm foam, which I was not used to, so I didn't sleep well, but it could be just me. The sauna and pool were perfect in condition, cleanliness, and temperature! The value for cost you will find hard to get anywhere else, and I travel a lot!! I would definitely stay here again without question. I would just hold One-Key to their guarantees!
Stayed 1 night in Sep 2023
Response from General Manager Frankfurt-Niederrad on 24 Sept 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and helpful, even got a coffee super early to catch my flight . Clean and safe.
Stayed 1 night in Sep 2023
Response from General Manager Frankfurt-Niederrad on 28 Oct 2023
Dear Guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I very much appreciate your awarded 100% and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Motoko, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 7 nights in Sep 2023
Response from General Manager Frankfurt-Niederrad on 24 Sept 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager Frankfurt-Niederrad on 3 Sept 2023
Sehr geehrter Gast,es ist für uns eine wirklich große Freude und Motivation zu lesen, dass Sie eine schöne Zeit mit uns als Gastgeber hatten. Das Team und ich wissen Ihre vergebenen 100 % sehr zu schätzen und danken Ihnen für das Lob, welches uns zeigt, dass unsere Mühen zum Wohle unserer Gäste geschätzt werden. Wir freuen uns schon heute auf Ihren nächsten Besuch im Dorint by Essential Frankfurt-Niederrad und wünschen Ihnen bis dahin eine schöne Zeit.Mit freundlichen GrüßenCarsten DresslerHoteldirektor, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Ovidiu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Like On site parking at 19 Euro/night, good breakfast, close to airport and relative close to City by car. Dislike Rooms are bit outdated , bathroom requires renovation. No Air Con during hot summer.
Stayed 3 nights in Jul 2023
Response from General Manager Frankfurt-Niederrad on 2 Aug 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated that the room had a fridge
Stayed 3 nights in Jul 2023
Response from General Manager Frankfurt-Niederrad on 2 Aug 2023
Dear guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host. The team and I appreciate your awarded 100% very much and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated. We are already looking forward to your next visit at the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, hotel was clean and the staff was very welcoming and helpful. The pool area was great, although it was very crowded.
Response from General Manager Frankfurt-Niederrad on 27 Jul 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from General Manager Frankfurt-Niederrad on 24 Jul 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable beds. clean spacious room. friendly staff
Stayed 1 night in Jun 2023
Response from Carsten Dressler on 8 Jul 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

2/10 Terrible

Dawn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We spent all of 25 minutes in the hotel. Ten of them were spent finding another hotel to move to. Ten of them were spent the two times we were waiting for our turn at the desk (to check in and to check out again). When we booked, the page said there as A/C. When we checked in, it was almost 90 degrees and NO A/C in the room. It was like an oven in there. When we called the front desk, they informed us only SOME rooms had A/C, and since we didn't "request" A/C when we booked, we couldn't get a room with A/C. Seriously? Yep. So we found another hotel to move to. The staff at the desk were completely unapologetic about the whole thing. We asked them to call us a taxi (which they apparently didn't do), so we asked a taxi driver who showed up for someone else leaving to call away for one for us. The taxi driver went inside to get his customers, and when he came out, he literally said, "There's something wrong with that guy at the desk." Needless to say, I cannot recommend this hotel to anyone else.
Stayed 1 night in Jun 2023
Response from General Manager Frankfurt-Niederrad on 8 Jul 2023
Dear guest,thank you very much for your review.I am very sorry that we could not meet your expectations. I will evaluate your comments directly with my executive team and take the appropriate action.Thank you very much for taking the time!We would be pleased if you would place your trust in us again during your next stay in Frankfurt.Best regards from Frankfurt!YoursCarsten DresslerDirektor Frankfurt-Niederrad

8/10 Good

Oleg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything here is at the highest level
I have accidentally discovered this Essential in Frankfurt. Everything is at the highest level, I was completely satisfied.
Stayed 1 night in Mar 2023
Response from General Manager Frankfurt-Niederrad on 6 Jun 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!

10/10 Excellent

Andrew Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel but opposite graveyard
Stayed 1 night in May 2023
Response from General Manager Frankfurt-Niederrad on 13 May 2023
Dear guest,Thank you very much for your lovely review.We are very pleased that you had a great stay at our hotel.Our team strives every day to offer our guests a pleasant stay.How nice that we succeeded in doing this for you.We are looking forward to your next visit and wish you all the best until then!Best regards from Frankfurt!YoursCarsten DresslerDirector Frankfurt-Niederrad

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
As a Hotels.com VIP hotel you would expect better service. Booked was a room with double bed however, only a room with single beds was available. "free room upgrade if available" was included in this booking. Not really appropriate when you don't even get what you have booked.
Stayed 1 night in Apr 2023
Response from Carsten Dressler on 3 May 2023
Dear guest,thank you very much for your review.I am very sorry that we could not meet your expectations. I will evaluate your comments directly with my executive team and take the appropriate action.Thank you very much for taking the time!We would be pleased if you would place your trust in us again during your next stay in Frankfurt.Best regards from Frankfurt!YoursCarsten DresslerDirektor Frankfurt-Niederrad

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Carsten Dressler on 1 May 2023
Sehr geehrter Gast,vielen Dank für Ihre liebe Bewertung.Es freut uns sehr, dass Sie einen tollen Aufenthalt in unserem Hotel erlebt haben.Unser Team bemüht sich täglich, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wie schön, dass uns dies für Sie gelungen ist.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederrad

6/10 Okay

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from Carsten Dressler on 29 May 2023
Sehr geehrter Gast,vielen Dank für Ihre liebe Bewertung.Unser Team bemüht sich täglich, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wie schön, dass uns dies für Sie gelungen ist.Bzgl. Ihrer Anmerkung habe ich bereits mit meinem Team gesprochen. Danke für diese Info.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederrad

10/10 Excellent

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and friendly staff.
Stayed 1 night in Apr 2023
Response from Hotelmanagement on 21 Apr 2023
Dear guest,It is a real pleasure and motivation for us to read that you had a great time with us as your host.The team and I very much appreciate your 100% rating and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated.We are already looking forward to your next visit to the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

2/10 Terrible

Darran

Liked: Cleanliness, amenities
Disliked: Staff & service
Noisy full of kids some reason running around at breakfast and the VIP with Expedia means nothing to them at all no vouchers or upgrades at all. I payed another €120 for 4 days in another room just to get tea/coffee in room. Could not get anywhere near the pool any time day or night the hotel was like a crèche. I found the staff unhelpful and rather insipid. On the plus the breakfast was very nice and plenty of choice and hotel very clean. Expedia if I was you I would take this hotel off the VIP listings to save future disappointment. In a nutshell this was one of my worse stays in a hotel and I’ve been in many all over the world and I can’t with hand on heart recommend this place so it’s a big NO from me.
Stayed 4 nights in Apr 2023
Response from Hotelmanagement on 19 Apr 2023
Dear Guest,Thank you very much for your review.I am very sorry that we could not meet your expectations. I will evaluate your comments directly with my management team and take the appropriate action.Thank you very much for taking the time!We would be delighted if you would place your trust in us again during your next stay in Frankfurt.Best regards from Frankfurt!YoursCarsten DresslerDirector Frankfurt-Niederrad

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Carsten Dressler on 12 Apr 2023
Sehr geehrter Gast,vielen Dank für Ihre liebe Bewertung.Es freut uns sehr, dass Sie einen tollen Aufenthalt in unserem Hotel erlebt haben.Unser Team bemüht sich täglich, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wie schön, dass uns dies für Sie gelungen ist.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederrad

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel in Outskirts of Frankfurt
Very pleasant hotel in quiet suburb of Frankfurt. Our only complaint is that the pool and sauna is only available early morning and after 19:00hrs in evening. Why not in the afternoon?
Stayed 3 nights in Mar 2023
Response from Carsten Dressler on 3 Apr 2023
Lieber Gast,Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt.Es freut mich, dass wir Sie bei der Dorint-Familie begrüßen und verwöhnen konnten.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederrad

8/10 Good

Latif

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
clean and nice breakfast
Stayed 7 nights in Mar 2023
Response from Carsten Dressler on 19 Mar 2023
Dear guest,Your review is simply wonderful - thank you very much!The team and I are pleased that we managed to delight you during your stay with our friendly staff, our good service and the quality of our food. I am happy to pass on your words of praise, because your satisfaction is the merit of all the staff. We hope to make you completely happy again during your next visit to the Dorint by Essential Frankfurt-Niederrad and wish you all the best until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

10/10 Excellent

Julio

Stayed 6 nights in Mar 2023
Response from Carsten Dressler on 3 Apr 2023
Lieber Gast,Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt.Es freut mich, dass wir Sie bei der Dorint-Familie begrüßen und verwöhnen konnten.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederra

8/10 Good

Deborah

Stayed 1 night in Mar 2023
Response from Carsten Dressler on 3 Apr 2023
Lieber Gast,Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt.Es freut mich, dass wir Sie bei der Dorint-Familie begrüßen und verwöhnen konnten.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute!Viele Grüße aus Frankfurt!IhrCarsten DresslerDirektor Frankfurt-Niederra

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
Great place, decent location, EXCELLENT breakfast and great stuff.
Stayed 1 night in Feb 2023
Response from Carsten Dressler on 22 Feb 2023
Dear guest,it is really a great pleasure and motivation for us to read that you had a great time with us as your host.The team and I appreciate your awarded 100% very much and thank you for the praise, which shows us that our efforts for the benefit of our guests are appreciated.We are already looking forward to your next visit to the Dorint by Essential Frankfurt-Niederrad and wish you a wonderful time until then.With kind regardsCarsten DresslerHotel Manager, Dorint by Essential Frankfurt-Niederrad

8/10 Good

Mihai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
The shower is bad, now it's hot then it's cold, it dosen't stay as you set it. and also getting out of the bathtub is tricky.
Stayed 1 night in Feb 2023
Response from Carsten Dressler on 16 Feb 2023
Dear guest,thank you very much for your review.I am very sorry that we could not meet your expectations. I will evaluate your comments directly with my leadership team and take the appropriate action.We will do a better job of handing over and communicating the information, we are sorry.Thank you so much for taking the time to respond!We would be happy if you would trust us again during your next stay in Frankfurt.Best regards from Frankfurt!YourCarsten DresslerDirector Frankfurt-Niederrad

10/10 Excellent

Oana-Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All aspects a plus, to improve: the communication
The info about the opening time of the sauna and pool were not offered, even if requested b message. Mind you, the sauna is available only in the afternoon and evening, whereas the pool is open from 6am to 10pm! Don't forget to ask at the reception for the card for the Spa, I lost 10 minutes trying to get in until I figured out of its existence. I got there 21.25 and got in 21.35 and at 22 sharp, we were asked to exit the Spa, as it was closing. So, the receptionist have not mentioned we needed another card, even though we discussed the opening time :-( No slippers or spa robes offered either :-( considering the no. of stars, I expected those. But as a big plus there was a very, very good breakfast ( bit expensive) but worthy, as it was very rich in options and with a very good quality of the products. I was impressed. The staff were more friendly and servable. Parking 19 euro/night... a bit too expensive. Very good bed/ matrix and nice temperature in the room for a winter day.
Stayed 1 night in Jan 2023
Response from Carsten Dressler on 27 Jan 2023
Dear guest,thank you very much for your review.I am very sorry that we could not meet your expectations.I will evaluate your comments directly with my management team and take the appropriate action.Unfortunately, several items did not go well during your stay, for which I apologize.We would be pleased if you would place your trust in us again during your next stay in Frankfurt.Best regards from Frankfurt!YoursCarsten DresslerDirector Frankfurt-Niederrad

8/10 Good

Sadullah Nutku

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Byoungjoo

Stayed 1 night in Sep 2022

10/10 Excellent

Solomon, London

Liked: Staff & service, amenities, property conditions & facilities
Floor carpet it need change.
Stayed 3 nights in Aug 2022
Response from Carsten Dressler on 30 Aug 2022
Dear guest,thank you very much for the time and effort you took to inform me about your impressions during your stay in our house.We were very pleased about your good reviews of our house and our service.We are looking forward to your next visit and wish you all the best until then!Many greetings from Frankfurt!YoursCarsten DresslerDirector Frankfurt-Niederrad

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel. Friendly staff, great breakfast. Quiet room, with air con. Easy location for train into Frankfurt. Only 2 issues - restaurant and bar closed on Sunday. Also, asked for room payment on check out, despite having paid through Expedia in advance. I have now sent evidence of this to the hotel, and expect to receive a refund.
Stayed 4 nights in Jul 2022
Response from Carsten Dressler on 19 Jul 2022
Dear guest, Thank you very much for your lovely review. We are very pleased that you had a great stay at our hotel. Our team strives every day to offer our guests a pleasant stay. How nice that we succeeded in doing this for you. We are already looking forward to your next visit and wish you all the best until then! Many greetings from Frankfurt! Yours Carsten Dressler Director Frankfurt-Niederrad

2/10 Terrible

FABRIZIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC not working at this hotel. Old and outdated. There are more modern hotels in the local area also from international American brands.
Stayed 1 night in Jul 2022
Response from Carsten Dressler on 18 Jul 2022
Dear guest, thank you very much for your lovely review. Our team strives every day to offer our guests a pleasant stay. It is a pity that we did not succeed with you. Regarding your comments, we will discuss them in the team and take the necessary measures. We are looking forward to your next visit and wish you all the best until then! Best regards from Frankfurt! Yours Carsten Dressler Director Frankfurt-Niederrad

10/10 Excellent

Elsa, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly! I love this place
Stayed 3 nights in May 2022
Response from Kirsten H.H. Stolle on 16 May 2022
Dear guest, thank you very much for your kind evaluation. Our team strives every day to provide our guests with a pleasant stay. Thank you very much for your feedback. We are looking forward to your next visit and wish you all the best until then! Many greetings from Frankfurt! Your Kirsten H.-H. Stolle & Team Regional Director Rhine-Mai

10/10 Excellent

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well kept and the staff was very nice. Wasn't any dining in the area around the hotel.
Stayed 1 night in Apr 2022
Response from Kirsten H.H. Stolle on 4 May 2022
Sehr geehrter Gast, vielen Dank für Ihre liebe Bewertung. Es freut uns sehr, dass Sie einen tollen Aufenthalt in unserem Hotel erlebt haben. Die freundliche Worte gegenüber den Mitarbeitern gebe ich selbstverständlich weiter. Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute! Viele Grüße aus Frankfurt! Ihr Kirsten H.-H. Stolle & Team Regionaldirektor Rhein-Main

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very good with the exception that it was hot and the air conditioner wouldn’t go on
Stayed 6 nights in Mar 2022
Response from Kirsten H.-H. Stolle & Team on 3 Apr 2022
Dear guest, thank you very much for your kind review. Our team strives every day to provide our guests with a pleasant stay. How nice that you appreciate the courtesy of the staff so much. The air-conditioning will only be switched on in summer time, however, we would be happy to note that on your However, we would be happy to note that during your next stay you will get a room facing the other side, so that the railway noise will not disturb you when the window is open. We are looking forward to your next visit and wish you all the best until then! Best regards from Frankfurt! Yours Kirsten H.-H. Stolle & Team Regional Director Rhine-Main

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant needs to be open more, or at least have a coffee bar.
Stayed 5 nights in Mar 2022
Response from Kirsten H.H. Stolle on 24 Mar 2022
Dear guest, thank you very much for your great and kind review. It is great to hear that you had such a great stay at our hotel. Our team strives every day to offer our guests a pleasant stay. We hope very soon to be able to offer the usual standard again in the restaurant. We are looking forward to your next visit and wish you all the best until then! Many greetings from Frankfurt! Your Kirsten H.-H. Stolle & Team

8/10 Good

Zaheer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, works best for people in transit.
The stay was comfortable rooms are spacious but I think the management should look into simple things like pillow choices, toiletries, and towels however the check in was smooth and all staff were friendly, also the property was walking distance to trian and bus services, airport cabs are also max 25€, overall a good experience thank you.
Stayed 1 night in Feb 2022
Response from Kirsten H.H. Stolle on 7 Mar 2022
Dear guest, thank you very much for your kind review. It is great to hear that you had such a great stay at our hotel. Our team strives every day to provide our guests with a pleasant stay. How nice that we succeeded in this for you to the fullest extent and that you appreciate the courtesy of the staff so much. We will be happy to provide additional items upon request. We are looking forward to your next visit and wish you all the best until then! Many greetings from Frankfurt! Your Kirsten H.-H. Stolle & Team Regional Director Rhine-Main

8/10 Good

MATHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine but parking was a problem. I arrived, rang the bell but nobody answered and so the access to parking did not open. Thankfully someone drove out and opened it for me.
Stayed 1 night in Jan 2022
Response from Kirsten H.-H. Stolle on 18 Jan 2022
Dear guest, on behalf of the entire team we say thank you. Thank you for your great trust and thank you for taking the time to provide your public feedback. We set the bar high for ourselves and it is great to learn that the energy and passion we invest every day to pamper our guests is absolutely worth it time and time again! Such appreciative words motivate us all in the long term and we will do our best to ensure that your enthusiasm for our house continues unabated in the future. Best regards from Frankfurt! Yours Kirsten H.-H. Stolle & Team Regional Director Rhine-Main