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Reviews of Heartland Hotel Glacier Country

3.5 out of 5
Heartland Hotel Glacier Country
39-45 Main Road, Fox Glacier

Reviews

6.8
Rating 10 - Excellent. 21 out of 131 reviews" "
Rating 8 - Good. 43 out of 131 reviews" "
Rating 6 - Okay. 41 out of 131 reviews" "
Rating 4 - Poor. 17 out of 131 reviews" "
Rating 2 - Terrible. 9 out of 131 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet spot
Stayed 2 nights in Mar 2024
Response from Heartland Hotels on 27 Mar 2024
Dear Anthony. Thank you for your rating of 5 out of 5. From all of us at Heartland Hotel Glacier Country we sincerely appreciate your feedback and wish you a safe and pleasant onward journey. Regards

6/10 Okay

Patricia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a general state of disrepair. Exterior is dirty and in need or repairs to walls and flooring. Walls are thin and main door had a gap in the frame which made the room noisy. No Netflix 😥 A lack of a ramp means heavy luggage has to be hauled up the stairs 😱
Stayed 2 nights in Jan 2024
Response from Heartland Hotels on 27 Jan 2024
Dear Patricia. Thank you for your feedback. We apologise for the shortcomings you experienced and will defiantly investigate. We hope the rest of your journey is a pleasant one. Regards

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Heartland Hotels on 21 Jan 2024
Dear Ann. Thank you for your feedback. The Team are grateful for receiving your rating of 4/5. We wish you a peaceful and prosperous New Year.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a great place. Right on the main road. Staff was very friendly. Room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Heartland Hotels on 21 Jan 2024
Dear Mollie. Thank you for the feedback. We concur with your comments and agree we are a great place to stay. We have found that location is important and on this occasion we have succeeded given your response. Our staff are appreciative of your feedback including Housekeeping. We wish you and your loved one a peaceful and prosperous 2024. Regards

8/10 Good

Antoinette

Travelled with partner
👍
Stayed 1 night in Jan 2024
Response from Heartland Hotels on 8 Jan 2024
Dear Anoiette. Thank you for your feedback. You've given us 4/5 and a thumbs up! We sincerely appreciate your vote of confidence. To you and your family a peaceful and prosperous 2024. Regards

10/10 Excellent

Graeme

Stayed 1 night in Jan 2024
Response from Heartland Hotels on 27 Jan 2024
Dear Graeme. Thank you for your feedback. The Team appreciates your score of 5/5. Regards

8/10 Good

Majdi

Liked: Room comfort
A Rustic Retreat in the Footsteps of Giants
The Heartland Hotel is a place where time seems to slow down and nature takes center stage. My recent stay there was a delightful mix of charming quirks and unexpected gems. The hotel wears its age with pride, within its weathered walls lies a warmth that seeps into your bones. My room was a bit small but comfortable and you can relax after a day of trekking through glacial valleys. The hotel's location is a short stroll to a hidden glow worm forest. the area has a very Limited dining options unlike franz Josef. the hotel is perfect for outdoor enthusiasts who value rustic charm and nature's raw beauty.
Stayed 2 nights in Dec 2023
Response from Heartland Hotel Fox Glacier on 29 Dec 2023
Dear Majdi. Thank you for your feedback. We totally agree with your comments and observations of the Hotel and Fox Glacier. We wish you and your family a peaceful and prosperous New Year.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and welcoming
Convenient location, very clean and a very comfortable bed. A nice touch to provide fresh milk in the fridge for use with the tea and coffee provided. The shower gel, shampoo etc. were also really good quality! I arrived on a rainy, overcast day, after a long motorcycle ride, so it was great to find the room toasty warm!
Stayed 2 nights in Jan 2020
Response from GB on 13 Jan 2020
Thank you and we are very happy you enjoyed your stay here in Fox Glacier. KInd regards, Gavin

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great stay & location.Rooms neat & tidy ,air conditioning would have been nice.Staff very friendly & helpful. Speacial mention of Ivan ,lovely friendly guy.
Stayed 1 night in Jan 2020
Response from Gavin on 6 Jan 2020
Thank you for the great feedback Timothy. I will pass on your special mention to Ivan. He is a valuable member of our team. Kind regards, Gavin

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Gavin on 5 Jan 2020
Thank you for the 5 stars. Kind regards, Gavin

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good - WiFi excellent - tv choice poor should at least have a news channel available.
Stayed 1 night in Jan 2020
Response from Gavin on 5 Jan 2020
Your feedback is appreciated. Kind regards, Gavin

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gavin on 5 Jan 2020
Your feedback is appreciated Erica. Kind regards, Gavin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service! Good location!
Stayed 1 night in Dec 2019
Response from Gavin on 2 Jan 2020
Thank you so much for the great review. Best wishes for 2020. Kind regards, Gavin

10/10 Excellent

Mina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and nice
Stayed 1 night in Dec 2019
Response from Gavin on 2 Jan 2020
Thank you very much for the fantastic review. Enjoy the rest of your trip. Kind regards, Gavin

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rating
Good
Stayed 1 night in Oct 2019
Response from GB on 11 Nov 2019
Thank you for staying with us and taking the time to review your stay. Kind regards, Gavin

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were placed in a building and room that was not represented in your photos It is across the street from their building which is now closed for the season Our room was inferior to what was represented and more costly than most in NZ
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to visit ,too bad our helicopter was cancelled due to weather conditions ,however we used that time to explore by running at Te Weheka walkway and Lake Matheson.
Stayed 1 night in Mar 2019

8/10 Good

Yee Shing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean hotel on main street
Since there are not many hotels in Fox so can't compare much. However Heartland Hotel Glacier Country is a choice for you which won't be disappointed. It's located on the main street which easily find restaurant, groceries store, postbox, tour company nearby. I know Fox is small but location is particularly important in winter or snowy rainy day. Room is a bit small but clean. Reception is professional and friendly.
Stayed 1 night in Feb 2019

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It needed an air conditioning unit as opening the windows was noisy from the road.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great. Very small room spaces. King bed, but little open space in room. Modern bath but very narrow, suitable for one person, barely. OK as a staging are but I wouldn't want to spend much time in the room. We had the misfortune to be there when a large entourage of tourists all but took over the hotel. Very noisy.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to viewing the glaciers. Our room was clean and fresh
Stayed 4 nights in Feb 2019

10/10 Excellent

William W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Had everything we need
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint accommodation, comfortable for people passing through! Really enjoyed the soaps and shampoos and staff are lovely!
Stayed 1 night in Feb 2019

10/10 Excellent

Taylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome and a comfortable stay
Helpful reception staff directed us to a sister property for dinner because the main hotel was heavily booked by groups for the Lunar New Year. This worked our well and was good option. Our room was s comfortable and our stay was enjoyable
Stayed 1 night in Feb 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Nice but pricey
Room was nice and clean. Location ideal for the Heli hike we were doing. Bit expensive for what it was but I guess paying for location
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met al l.j the requirements of good location, cleanliness, basic amenities and new bathrooms. What was missing was air conditioning.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, too expensive for what you get
Small room on top of a laundry room but clean and comfortable. Nice view but lies next to a backpackers hostel so i think it might be noisy sometimes, didnt notice during my stay tho.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very close to where we do helihike. Staff are very helpful.
Stayed 1 night in Dec 2018

8/10 Good

Sam

Good stay, nice room, comfy bed and the hotel is in a great location. Hotel staff great in telling us where to go to see the Glacier including providing a map.
Stayed 1 night in Nov 2018

8/10 Good

Maria, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Very friendly and helpful staff. Room very comfortable
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Shoebox with Loud Backpacker Neighbors
Shoebox room. Had to haul luggage up stairs (no lifts!) into tiniest room. There was less than a gap around the bed to manoeuvre including carrying our luggage to the racks idiotically located on the furthest wall from the entry door. Carpark is located on the other side of the building which nutcase designed this place. What's worse next door were the backpackers who drank swore and continued well into the morning so you could get NO sleep. We stayed in a self contained 2 storey villa the night before which was CHEAPER than this place. We dreaded coming back to rest in this claustrophobic hole in the wall.
Stayed 1 night in Apr 2018

2/10 Terrible

david, brisbane

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Shoe box - should have stayed at Frans Josef up the road after a long day on the road even the published photos of hotel bar / restaurant was closed and front desk suggested we go over the road to the pub run by the them !
Stayed 1 night in Feb 2018

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Noisy
Room was ok if a little small. We’d requested a quiet room and were allocated a ground floor room with the backpackers hostel just behind us. We were kept awake at night by the backpackers talking outside and were awoken at 05.45 by departing coach tour passengers who were all in rooms on the floor above. No thought had been given to room allocation. Worst night’s sleep of 1 month touring N.Z.
Stayed 1 night in Feb 2018

8/10 Good

Cristine, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and friendly staff
Will definitely stay again in this hotel. Relaxing, clean, friendly staff and good location. Close to restaurants and grocery.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very small rooms overlooking the road. Felt congested. OK for a single traveler only.
Stayed 1 night in Dec 2017

8/10 Good

Jim, Northern California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel But Get a Quiet Room
On the plus side, the Heartland Hotel Glacier Country in Fox Glacier Village seems to have been recently refurbished throughout, and our rooms were nicely appointed and very comfortable. We had a refrigerator and hot water kettle in the room, so we could prepare our own cold breakfasts (no microwave); we asked for dishes/silverware at the desk. The hotel does have a restaurant and bar, although we did not dine there. The hotel is conveniently located along and set back from the main street. There are several cafe style restaurants, a well-stocked small market, and a gas station in town, which is basically just two blocks long. On the negative side, the rooms can be noisy, and the hotel was overrun with poor-behaved daily tour bus groups. To their credit, the hotel moved us to a quieter room for the 2nd night when we asked. Be sure you ask for a 2nd floor room to avoid creaking ceilings, and ask for a room on a side wing to avoid the noise from the street and hostel behind the hotel. We would recommend the Heartland Hotel Glacier Country, with our room location caveats.
Stayed 2 nights in Dec 2017
Response from Gladys on 12 Dec 2017
Dear Jim, Thank you for taking the time to review your stay at the Heartland Hotel Glacier Country. We really appreciate all feedback. I am thrilled to hear you enjoyed our services and that our staff was helpful to ensure the best experience possible. Kind regards, Gladys Bargallo General Manager

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you for your feedback, we appreciate you taking the time to share your experience with us. Kind regards, Heartland Hotel Glacier Country Team

6/10 Okay

Tom

Disliked: Property conditions & facilities
In Need of TLC
Weirdly allocated disabled accommodation!?! Neither of us has any disability & found the room rather tired & in need to upgrading. Car parking was available & the hotel is conveniently positioned for basic, local amenities. Fox Glacier & Lake Matheson are a short drive.

6/10 Okay

Tony, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but very noisy.
Fans, motors , airconditioning external to the room were running all day and night, after the first night we were moved to a different room but from 8pm until after midnight it was as noisy as the first, not good for a $200 per night hotel

6/10 Okay

Jennifer, Canada

Small room on the Main Street.
There is another Heartland Hotel across the street, our bus driver took us there instead, so we were walked to our correct hotel by a staff member. Nice little room, tiny bathroom with no water pressure in the shower, and the walls were pretty thin for a light sleeper. The guy at reception was great, friendly and helpful with suggestions. All in all, a nice stay.

8/10 Good

Ian

Liked: Cleanliness, staff & service
No room for clothes!
Since we were only staying one night on route travelling south we were reasonably happy with it however there was nowhere to hang up clothes, i.e. no hanging rail or even a hook for a jacket, and the website said there was a bar and restaurant but these were closed.

8/10 Good

Ruby, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in a quiet wee town
We had to wait to locate the receptionist when checking in, but the hotel was very clean and comfortable. Fox Glacier is a beautiful wee town, a great place to relax

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean newly decorated rooms.
Nice room, outside needs some tlc. Bar closed at 8.30 a bit too early.

4/10 Poor

Alan

Poor option if other accommodation is available.
Small room with tiny en-suite bathroom. Noisy. Breakfast was almost inedible with food dried out and lack of many items. Dining room not open for dinner.

8/10 Good

John, Melbourne

Liked: Cleanliness, property conditions & facilities
older hotel, rooms renovated, ensuite a bit small
the room was pleasant and, for the location, ok. The ensuite was small and lacked a shelf on which to place toiletries, etc: The licences cafe next door was very noisey until late which was a real pain. Soundproofing between rooms could have been improved during the renovations

6/10 Okay

Jean, B.C., Canada

Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay hotel
It's not too bad of a hotel. It's pricey for what you get. The room is fairly small and cramped

6/10 Okay

Verified traveller

Liked: Cleanliness
Comfortable stay. Not overly luxurious. Staff were friendly and rooms are modern. A good short stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We arrived the hotel very late because of the weather, the staff is helpful, he helped us to check/call whether there are any restaurant open, provide quite a lot of useful information for the tour next day.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The only one available
The second worst hotel we stayed at. No on site parking. Had to lug bags up the stairs. Very old and in need of painting, general upgrades, double glazing etc, etc.