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Reviews of Fox Glacier Jade Hotel

2 out of 5
Fox Glacier Jade Hotel
39 Sullivan Rd, Fox Glacier

Reviews

3.8
Rating 10 - Excellent. 0 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 11 out of 18 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

matt

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss.
It’s cheap for a reason. We found: None of the staff in reception spoke English very well or at all. Dyer wouldn’t warm up so ended up going around the corner to another lodge to finish it. Hair all over the bathroom? I think someone had had a hair cut or something in there and not cleared it up. Kitchen was dirty and ill equipped. There was no fridge and had to after a Google translate conversation with check in staff was allowed to use the freezer for my cool packs. Generally just very dirty and smelled very damp. Wi-Fi didn’t work. Only plus was The beds and sheets where clean but I think this was only due to an external company doing the bedding for them. I stay in basic/cheap accommodation quite often and there where some standards here ‘the jade’ just failed to meet. With a bit of effort it could be a really nice place. Sort it out!
Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Travelled with partner
Nice quiet place to stay for couple days.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL AROUND TERRIBLE
I have traveled around the world and stayed in a lot of places but this by far is ONE OF THE WORST PLACES IVE EVER STAYED!!! If you are thinking about staying in Fox Glacier and this is the only thing available, DONT DO IT!! Stay a couple more nights in Franz Josef or keep passing through! I understand that it rains a lot here but everything smells damp and musty. The carpet in my room had a visible puddle on the carpet. * They don’t give you keys to the room, the room is just always unlocked. * For the 3 nights I was here the bathrooms were NEVER cleaned. Looked like there was poop stains on the walls. Showers always had a puddle of water (both men and women’s bathrooms) that would seep over into the stalls. No hand towels and the hand dryer didn’t work. * Kitchen was gross, the drying towels were always soaking wet and didn’t seem to be changed regularly. Everything was damp and dirty. NO FORKS! * THE WIFI was TRASH
This was what was on the bathroom stall wall. For all 3 days I was there, and probably longer!
Stayed 3 nights in Dec 2023

2/10 Terrible

Shrinivasan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place has choppy WiFi. It is very hard to communicate with front desk as they don’t speak English. There was only one who could and it’s hard to find him. This place does not have a phone so if you’re driving and if you want to make changes or something then good luck
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Run down
Very run down and unclean. Mould spores in our shower and rubbish left outside near car park and in cooking and eating area for couple days. Did not feel comfortable in the environment provided. Generally don’t ask for much- I don’t mind hostels but this was not up to spec.
Stayed 2 nights in Dec 2023

8/10 Good

Bindu

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly we had an unpleasant stay at this property. Buildings very run down. Unpleasant really strong smell like chlorine in room. Staff changed room which was appreciated. Staff did try and help but limited english.Water had to be boiled for use. The weirdest thing was tea and coffee provided but no cups or kettle. Manager stated owner would not provide milk for guests. Outside areas were very untidy and uncared for looking. Appreciated that staff tried their best but was a miserable stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Parminder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. No coffee, no english breakfast tea , no sugar, no MILK, no kettle in the room. When requested they said they do t have any kettle. There was only one kettle (although they had put green tea two pouches in room) . Other couple had same issues like us and were ready to leave becquse of zero amenities in hotel. Major thing is when we entered into rooms there was very strong chlorine smell. Other couple in room 36 complained about the same. Most of the staff cannot communicate in English so it was really hard to explain to them the issue we all were facing. In the end i wont recommend this hotel and will never stay here.
Stayed 1 night in Dec 2023

2/10 Terrible

Dilipa Sathsarani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Sebastian

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Sonia

Travelled with partner
Disliked: Staff & service
Needed a garbage bin in the kitchen area and at least looked at daily. Great stop for the area.
Stayed 2 nights in Nov 2023

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was like staying at a renovation site. Staff were no where to be found.
Stayed 2 nights in Nov 2023

8/10 Good

Stephan

Disliked: Staff & service, property conditions & facilities
There was nobody. it was a Ghostel. But the few i think renovated rooms where perfect
Stayed 2 nights in Nov 2023

2/10 Terrible

Carys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Nigel

Stayed 1 night in Sep 2023

2/10 Terrible

Winnie

Travelled with partner
Disliked: Amenities
The kitchen was terrible very dirty and rubbish was full and nobody clean. There’re no other tenant in that hotel when we stayed. There was no rubbish bin inside the room as well. Staff passed the key to us then left the hotel already and not appear anymore.
Stayed 1 night in Aug 2023

2/10 Terrible

Ping Han

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023