Outdoor pool, pool loungers

Reviews of Sonesta Select Huntington Beach Fountain Valley

3 out of 5
Sonesta Select Huntington Beach Fountain Valley
9950 Slater Ave, Fountain Valley, CA

Reviews

7.8

Good

Rating 10 - Excellent. 463 out of 1079 reviews" "
Rating 8 - Good. 271 out of 1079 reviews" "
Rating 6 - Okay. 143 out of 1079 reviews" "
Rating 4 - Poor. 101 out of 1079 reviews" "
Rating 2 - Terrible. 101 out of 1079 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Absolute-Spidy

Liked: Cleanliness, staff & service, amenities
Everything about this property had its own charm the only thing is that the elevator smelled like someone peed in there, also I was expecting a deposit of at least 100 dollars but no it was 250 I was there for 1 night. Staff thought props to them they were very helpful even the girl who is in the kitchen by herself helping everybody out! I would come back because of how the room is it is very comfortable for 2 people.
Stayed 1 night in May 2024

6/10 Okay

David

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
David, thank you for your rating. If you have additional feedback to share about your stay, our team would love to hear it. Your insights help us improve.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Juan, thank you for your positive rating. The team at Sonesta Select Huntington Beach Fountain Valley is delighted you had a great experience. We're looking forward to welcoming you back soon!

6/10 Okay

Wendy Anne, Lava Hot Springs

Travelled with partner
Nice pool and fire pit. They charge for parking in an area that doesn’t seem to be an urban/“parking at a premium” area. The room isn’t cleaned daily for short 2-3 day stays and the garbage cans are tiny. The carpets were stained in the hallways and elevator. Given the choices in the area, I would recommend choosing a different property.
Stayed 3 nights in May 2024
Response from Customer Service on 21 May 2024
Wendy, thank you for sharing your feedback. It is great to hear that you enjoyed the pool and fire pit. The points you mentioned about parking fees and room cleaning will be shared with the team to help improve our services. We are also reviewing the condition of our carpets to ensure a more pleasant environment for our guests. Thank you again for your comments.

6/10 Okay

Sheryl

Liked: Cleanliness
Disliked: Amenities
Staying at the Sonesta was not cheap. They charge for EVERYTHING! Parking, coffee, breakfast, water, it all adds up. They said I couldn’t cancel my reservation because it was prepaid, but when I checked in they charged me for my stay. It wasn’t prepaid after all. There’s really nothing around there, no shopping or restaurants, there’s a gas station and it’s right next to the freeway.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Sheryl, thank you for sharing your experience. We strive to provide value with our range of amenities. Prepaid reservations can sometimes result in a different experience at check-in, and it sounds like there may have been some confusion. The hotel team is always available to provide assistance and clarify such matters. While the location might seem a bit secluded, the freeway access can be convenient for travelers. We appreciate your feedback and hope there may be another opportunity to serve you in the future.

10/10 Excellent

Harby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe location
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Harby,The team at Sonesta Select Huntington Beach Fountain Valley is thrilled to hear you enjoyed the quiet and safe location. We hope to welcome you back soon!

2/10 Terrible

Stephanie

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Stephanie, it is disappointing to hear that your stay did not meet your expectations. Our team strives to provide a positive experience for all our guests, and your feedback is important to us. If you would like to share more details about your stay, it will help us address any concerns. We hope you might consider giving us another chance in the future.

10/10 Excellent

Dejiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Thank you for the wonderful rating, Dejiana!It's fantastic you enjoyed your time at Sonesta Select Huntington Beach Fountain Valley so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

donna

Liked: Property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thanks for the outstanding rating, Donna!We're delighted your time at Sonesta Select Huntington Beach Fountain Valley was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

2/10 Terrible

Jack

We originally booked 2 days thru Expedia , we’re here to see our son who’s been in a coma since the 2nd of the month, and my wife needed to stay another day, so last night we paid for an additional day at the front desk, then today when we’re in the icu with our son, the manager of the hotel called me because we hadn’t checked out, and she didn’t want to accept that we paid for an additional day, and she argued with me about it while we’re at the hospital. She finally realized the employee at the desk didn’t check something on the computer. Like it’s our fault. Because of the way she treated me on the phone, I would never ever stay in this hotel ever again, so unprofessional
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Jack,Thank you for sharing your experience. The scenario you described is certainly concerning. The behavior you experienced from our team member is being addressed to ensure it doesn't happen again. Your feedback is invaluable, and the situation is being taken very seriously. Thank you for for speaking with the manager, Bill. We look forward to hosting you again very soon for a much better stay.Best wishes to your son and family during this time.

8/10 Good

Miou, West Covina

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thank you for the great rating, Miou!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Select Huntington Beach Fountain Valley. We'd like to share an even better experience with you soon.

6/10 Okay

Hazim

The website pictures looks more upgraded than reality, deceiving
Stayed 6 nights in May 2024
Response from Customer Service on 16 May 2024
Hazim, thank you for your feedback. We strive to provide a great experience for all our guests and appreciate your input regarding the website photos. We are continuously working on improvements and hope you will notice positive changes on your next visit.

10/10 Excellent

Anastacia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice little hotel very quiet lobby area was really nice the courtyard was pretty!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Anastacia, thank you for your kind words about Sonesta Select Huntington Beach Fountain Valley. We're reassured to hear you appreciated the serene ambiance of our lobby and the aesthetics of our courtyard. We look forward to delighting you with our services again in the future!

10/10 Excellent

Marcio, St Cloud

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in May 2024
Response from Customer Service on 12 May 2024
Marcio, it's great to know that you appreciated the prime positioning of Sonesta Select Huntington Beach Fountain Valley. We trust it made exploring the area much easier. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Bao

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Bao, it's saddening to see your rating indicating a less than satisfactory experience. Despite the lack of specifics, we take this feedback seriously. We would appreciate the opportunity to improve. Should you choose to return, we strive to offer a stay that exceeds your expectations.

8/10 Good

Thom

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Thank you for the 4-star rating, Thom!We are delighted to see that you had a wonderful time at Sonesta Select Huntington Beach Fountain Valley. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and nice rooms but complimentary breakfast and free parking would’ve gotten them 5 stars instead of $10 a night
Stayed 3 nights in May 2024
Response from Customer Service on 10 May 2024
Evan, thank you for sharing your experiences at Sonesta Select Huntington Beach Fountain Valley. We're happy to hear you appreciated our comfortable rooms. Your suggestions about the breakfast and parking fees are noted. It's valuable feedback like yours that helps us constantly assess our offerings. We hope to have the opportunity to fully meet your expectations next time!

6/10 Okay

Kenneth

Travelled with family
Having to pay for any type of breakfast or coffee. That is one thing I have never had to do is pay for coffee.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Kenneth, thank you for sharing your insights. We note your concerns about complimentary offerings and rest assured, your thoughts will be considered at the team's next review of guest amenities and services. We hope to have the opportunity to serve you even better in the future.

6/10 Okay

Georgina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's in good area, it looked clean. I didn't have time to look around much but, our stayed was pleasant.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Georgina, thank you for leaving a review. It's good to learn that the cleanliness and location of the Sonesta Select Huntington Beach Fountain Valley met your expectations. While your time was limited, we're satisfied to hear that your stay was pleasant. We hope to host you again in the future for a more comprehensive experience.

8/10 Good

Sherry

Stayed 2 nights in Apr 2024
Response from Customer Service on 9 May 2024
Sherry, it's great to hear that your stay at Sonesta Select Huntington Beach Fountain Valley met your expectations. We genuinely appreciate the feedback and we hope to host you again in the near future. Safe travels!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to safe
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Linda, it's wonderful to hear your positive feedback about Sonesta Select Huntington Beach Fountain Valley. We're thrilled you enjoyed a secure and satisfying stay. We'd love to have the opportunity to serve you again in the future.

4/10 Poor

Kendall

Stayed 4 nights in Apr 2024
Response from Customer Service on 17 May 2024
Kendall, thank you for sharing your feedback. The team continually strives to enhance the guest experience and your input is invaluable. Please feel free to reach out directly if you have further comments or specifics to share.

10/10 Excellent

Cody Ray

Stayed 4 nights in Apr 2024
Response from Customer Service on 16 May 2024
Thank you for the fantastic rating, Cody!It's outstanding you had such a wonderful experience at Sonesta Select Huntington Beach Fountain Valley. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Han, it's wonderful to hear that you had a satisfactory experience at the Sonesta Select Huntington Beach Fountain Valley. Your concise acknowledgment is much appreciated. We aim to continually offer high-quality services to fantastic guests like you. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Esmeralda, thank you for choosing Sonesta Select Huntington Beach Fountain Valley. It's wonderful to hear that your stay was satisfactory. We value your rating and hope to provide you with another exceptional experience on your next visit.

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Adriana, thank you for choosing Sonesta Select Huntington Beach Fountain Valley and for your valuable feedback. It's clear that we met your expectations, and we are thrilled! We look forward to your next visit, continuing to provide you with the exceptional stay you've experienced.

10/10 Excellent

Sophia

Stayed 2 nights in Apr 2024
Response from Customer Service on 12 May 2024
Sophia, thank you for leaving a review. Your high rating brings great joy to us at Sonesta Select Huntington Beach Fountain Valley. It's reassuring to know you had a positive experience at our property. We sincerely hope to welcome you back soon.

10/10 Excellent

Charles

Stayed 4 nights in Apr 2024
Response from Customer Service on 10 May 2024
Charles, we are absolutely thrilled to learn of your high rating for Sonesta Select Huntington Beach Fountain Valley. It's a pleasure to know that your stay with us met your expectations. We sincerely appreciate your feedback and can't wait to welcome you back in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and staff was courteous and professional.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Lisa, thank you for sharing your experience at the Sonesta Select Huntington Beach Fountain Valley. We're delighted to know that you appreciated the cleanliness of our property and the professionalism of our team members. We look forward to your next visit.

4/10 Poor

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here three or four times before everything goes well except for this trip. I initially made a one-day reservation called a few days later to make a additional day add-on. The woman I spoke to was incredibly thorough and wonderful and I could not tell you her name unfortunately but we took a long time to make sure the two days would be a joined and would not have to check out check-in check out that kind of thing just one check in and two days later with the additional night check out that didn't happen when I got to the front desk on the 16th of April the guy at the desk said there were no notes posted which I know for a fact she did post them she told me my request would be in the notes which was for a top floor and to join the two-day stay. So when we got to the front desk the two-day stay was not connected had to check out check in check out check in, the requests that I asked for were not in the notes whoever did the night audit when this reservation was made did not adhere to anything this woman and I discussed. And she was so good and I'm sorry I don't know her name very nice woman. The big guy at the desk, sorted it all out but it was just sad that all that time I spent on the phone with this woman nothing got addressed.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Tara, we truly appreciate your candid feedback. It's unfortunate to hear you had issues regarding your reservation and specific requests during the stay. It appears there was a communication glitch which led to confusion at check-in, an inconvenience we strive to avoid. We can assure you that our team members genuinely value each guest interaction and aim to ensure the highest quality experience. We regret any frustration caused, and we are working hard to improve our processes based on your feedback. We look forward to providing a smoother experience next time.

8/10 Good

Amanda

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved how this property is dog friendly and was not a far drive from the beach.
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Amanda, we're delighted to know that Sonesta Select Huntington Beach Fountain Valley's pet-friendly policy and close proximity to the beach added to your enjoyment. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back with your furry friend soon.

6/10 Okay

Faye

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Faye, it seems your or overall stay was satisfactory but not quite perfect. We appreciate your feedback and would love the chance to provide a better experience next time. We hope you will consider staying with us again in the future.

8/10 Good

andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Andrea, thank you for your rating. It's great to hear that your stay at Sonesta Select Huntington Beach Fountain Valley met your expectations. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Peter, Pasadena

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Peter, we're glad to see you enjoyed your stay at Sonesta Select Huntington Beach Fountain Valley. Thank you for taking the time to rate us. We eagerly await your next visit.

6/10 Okay

Holli, Denver

Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
We appreciate the feedback, Holli.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Michellele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for the great rating, Michellele!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hyatt Place Houston Medical Center soon, we'd love to have you back!

2/10 Terrible

Shyanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
We appreciate your feedback, Shyanne.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Patricia, thank you for sharing your delightful experience at Sonesta Select Huntington Beach Fountain Valley. It's great to hear that our pristine environment and helpful team members contributed to a positive stay. We look forward to welcoming you back on your next visit.

10/10 Excellent

Tamara

Liked: Amenities
I like that they took my dog
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Tamara, thank you for staying at Sonesta Select Huntington Beach Fountain Valley. We're pleased that you and your furry friend were able to enjoy your visit, and we look forward to welcoming both of you back in the future.

4/10 Poor

Rebecca, Toronto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down. Hallways stunk, parking wasn’t free, no hair dryer, no fridge or microwave. Seemed like sketchy clientele. Tub shower plug would not stay unplugged therefore it filled up while showering. Had a view of the highway which was also very loud in my room. Didn’t seem incredibly safe or nice. I would pay more next time and stay closer to Newport or Huntington beach.
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 Apr 2024
Rebecca, we appreciate your honest comments. We regret to hear your concerns about the hotel's condition and certain in-room amenities. We also take note of your discomfort regarding the sound from the highway. It was unfortunate that you had an issue with your bathroom amenity during your stay. As your safety and satisfaction are our top priorities, your feedback will be invaluable for us as we make our improvements. We hope you will consider another stay with us in the future so we can deliver a more comfortable and pleasant experience.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved it
Stayed 7 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Megan, it's fantastic to hear about your wonderful experience at Sonesta Select Huntington Beach Fountain Valley! We're thrilled you had a memorable stay and we look forward to welcoming you back in the future.

8/10 Good

Carolann

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was once a Marriott Courtyard and Sonesta Select Huntington Beach has been successful in its re-design with very nice up-date hotel furnishings. The lobby, market and breakfast seating & menu was a positive attribute to the stay We appreciated the front desk check-in process which was easy, quick and accommodating. We will be back! (4.5 Rating).
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Carolann, we're delighted that you valued the updated furnishings and overall design at Sonesta Select Huntington Beach Fountain Valley. It's encouraging to learn that our lobby, market, and breakfast amenities added positively to your experience. Additionally, we're glad to hear that you were satisfied with the swift and accommodating check-in process. We're looking forward to welcoming you back!

10/10 Excellent

Teresa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Stephanie was very polite and helpful and check in was easy and quick.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Teresa, thank you for sharing your experience at Sonesta Select Huntington Beach Fountain Valley. It's heartening to hear that you found the check-in procedure smooth, and our team member Stephanie made your experience even better with her politeness and helpfulness. We're excited to welcome you back on your next visit.

10/10 Excellent

Cristela

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to entertainment
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Cristela, thank you for sharing your experience at Sonesta Select Huntington Beach Fountain Valley. We're delighted to hear that our hotel's cleanliness and prime location added to the enjoyment of your stay. We hope to host you again in the future.

10/10 Excellent

MIGUEL ANGEL

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Miguel Angel, thank you for taking the time to rate your experience at Sonesta Select Huntington Beach Fountain Valley. We're happy to see you had an enjoyable stay and we look forward to serving you again in the future. Safe travels!

10/10 Excellent

Georgine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Georgine, thank you for your kind words. We're thrilled to hear about your experience with our wonderful team members at Sonesta Select Huntington Beach Fountain Valley. Looking forward to welcoming you back in the future.

10/10 Excellent

Alma

Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
Alma, thank you for choosing Sonesta Select Huntington Beach Fountain Valley for your stay. We're thrilled to infer that you had a great experience with us. We hope to have the pleasure of hosting you again in the future.

2/10 Terrible

Nisha

The staff was terrible and not helpful
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Nisha, it's regrettable to hear about your experience. We aim to support our guests with a dedicated team of professionals, and your feedback suggests we fell short. Rest assured, your comments will not go unnoticed as we continually strive to improve. Thank you for sharing your experience with us, it allows us to focus on areas that need extra attention.

10/10 Excellent

Debbie, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable perfect location for our stay in Huntington Beach highly recommend
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Debbie, it's delightful to hear that you found the Sonesta Select Huntington Beach Fountain Valley to be an excellent fit for your stay. We're glad that the cleanliness and comfort matched your expectations, and that our strategic location added value to your experience. It's wonderful that you'd recommend us, and we look forward to welcoming you back in the future.

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Savannah, it's great to hear that your experience at Sonesta Select Huntington Beach Fountain Valley was enjoyable. Our team appreciates your high rating. We're looking forward to hosting you again on your next visit.