All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 235 out of 473 reviews" "
10 - Excellent
235
Rating 8 - Good. 133 out of 473 reviews" "
8 - Good
133
Rating 6 - Okay. 54 out of 473 reviews" "
6 - Okay
54
Rating 4 - Poor. 33 out of 473 reviews" "
4 - Poor
33
Rating 2 - Terrible. 18 out of 473 reviews" "
2 - Terrible
18
8.6/10
Cleanliness
9.0/10
Staff & service
7.6/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Jessica
Travelled with family
21 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room had mold on the tub and ceiling throughout the hotel. The elevator is extremely loud (we could hear it in our room going up and down all night) and terrified the kids. The only redeeming factor was the breakfast and complementary water at the front desk. We did enjoy the hot tub but couldn’t get in the pool due to a rude group but not the hotels fault! Staff attempted to help but the family was overly demanding.
Travelled with family, Travelled with family and small children
30 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
The room was not properly cleaned. There was food, trash, and dirt underneath the couch and around the bed. Crumbs are underneath the table in the bathroom hair all on the floor and in the bathtub.
Paula
Stayed 2 nights in Mar 2024
8/10 Good
mary, South Boardman
Travelled with group
30 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was not really working well but great experience otherwise!
mary
Stayed 1 night in Mar 2024
4/10 Poor
Jasmine
Travelled with family
30 Mar 2024
Liked: Amenities
Bedding had tears and holes, blood on carpet, dirty bedding
Average…not impressed. Room was ok but bathroom was dirty. Pool was ok but no towels. Hot tub was so disappointing…cold, cloudy, and dirty.
Tina
Stayed 1 night in Mar 2024
10/10 Excellent
Tony
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Pool was on the cold side the first night. Had an issue with our door. Staff got it taken care of right away. Breakfast was great even during a super busy weekend.
Overall our stay was very relaxing and satisfying.
The pool is absolutely disgusting. The staff, if you’re lucky to see any, are incredibly rude. The room was 6/10, probably the only good area of the property.
They told me that Jacuzzi and pool were working but when I got there and checked in the Jacuzzi was broken and the water was so dirty it was like a sewer water and also in the room the bed was dirty. There was Mark all over it when I mentioned it to them, they made themselves that they don’t know nothing, not recommended for anyone
Wow, asked for a quiet room, hotel not full at all and they gave room 424, which is top floor right next to a busy Interstate hi-way, so road noise all night long...
Everything was great about our stay at the hotel except for our door to our room. It was hard to open and looked like someone else had trouble before us that stayed and tried to pry open the door.
The only reason for reservations at this hotel was use of pool and hot tub. Called ahead day of to confirm hot tub is open and working. Arrive 2 hours later and hot tub is like warm and pool is ice cold. Booked and pre-paid for room so had no choice but stay. Hotel appeared new so very disappointed pool area was unusable.
Mark A
Stayed 1 night in Feb 2024
6/10 Okay
Sue
28 Jan 2024
Liked: Cleanliness, staff & service, room comfort
The shower did not work, everything else was very nice.
The only problem was the hockey team staying at the hotel. They were very loud after midnight running through the hallways. These were 18-20 year old men. Put them by the coaches rooms and it won't be a problem. Coaches were on yhe 1st floor by the front desk. The boys were scattered throughout the hotel. I even asked when i checked in not to be near them and i was told that couldn't happen because they were all over the hotel. Put them together.
The property was nice and clean. Staff was also nice. I checked in went to eat and got an emergency phone call. I had an family emergency involving my son and could not stay. Would like to know if i could get a refund?
The hotel website lists an airport shuttle. On arriving we were told it only operates Monday through Friday so unavailable for our Saturday departure. That was a deception. We might not have booked this hotel.
Room needs major overhaul. Pink stains around walls on outside of shower. Dark stains on outdated carpet and desk chair has grease stains on front and back of it. Bathroom floor has issues as well. Its a shame that they don't reinvest because the front desk personal and breakfast folks are always friendly and accommodating. Same rate as neighboring hotels.
JIM
10/10 Excellent
Keith
Travelled with family, Travelled with family and small children
I liked that Indiana state police station next door. They were accomodating, had to add an extra day to my stay and it was no problem. Only drawback was its really close to the highway, so not really quiet, but probably good for people traveling.
The hotel shows some signs of age/wear but it was clean and comfortable. The front desk staff and housekeeping staff went above and beyond to exceed my expectations when I made a bizarre request at check in. The breakfast was good.