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Reviews of Red Roof Inn Fort Wayne

2 out of 5
Red Roof Inn Fort Wayne
3017 W Coliseum Blvd, Fort Wayne, IN

Reviews

6.4
Rating 10 - Excellent. 151 out of 951 reviews" "
Rating 8 - Good. 268 out of 951 reviews" "
Rating 6 - Okay. 213 out of 951 reviews" "
Rating 4 - Poor. 167 out of 951 reviews" "
Rating 2 - Terrible. 152 out of 951 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marian

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed as though there was a party in the parking lot below my window, with blasting music and it did not stop until after 1am!! Totally unacceptable
Stayed 1 night in May 2024
Response from Kerry-Lee RediResponse Specialist on 6 May 2024
Dear Marian, Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WAYNE. I am sorry that your experience was less than ideal due to the noise disturbance indicated. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar happenings in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Jasmine

Stayed 1 night in Apr 2024

6/10 Okay

Desiree

Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on 28 Apr 2024
Hello Desiree, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Luis

Stayed 3 nights in Mar 2024
Response from Sashauna RediResponse Specialist on 11 Apr 2024
Hello Luis,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 10 Mar 2024
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Belinda Robin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is in an undesirable location with numerous long term residents that are very loud.
Stayed 6 nights in Feb 2024
Response from Carla RediResponse Specialist on 4 Mar 2024
Dear Belinda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Fort Wayne. We're sorry to hear about the inconvenience caused by the noise from other guests. You also mentioned that our location was not to your liking. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. At Red Roof, your feedback is important to us as we continuously work to improve the guest experience in our hotel.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ryan

Disliked: Staff & service, amenities, property conditions & facilities
There was literally someone else’s hair in the shower area on the wall and in the tub - it was gross, and constantly doors slamming was not quiet or a restful nights sleep needless to say
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on 22 Feb 2024
Dear Ryan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the shower area, the constant doors that were slamming and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 9 Feb 2024
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brittney

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is very friendly, the outside areas definitely could use a little TLC. Overall it's a decent place to stay especially for the price
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 9 Feb 2024
Hello Brittney, We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very friendly and you loved the upkeep of the property, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mario G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe and friendly environment. Professional staff.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 5 Feb 2024
Dear Mario, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN FORT WAYNE regarding the professional staff and safe environment. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 30 Jan 2024
Hello Martin,I am pleased to have had you as our guest at our Red Roof Inn Fort Wayne. Your 5/5 score is much appreciated, as it is great to know that we achieved a great level of service for you. Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

4/10 Poor

Jenny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
The hotel hallways smelled like Weed. Could not get extra towels when asked. The beds are not comfortable and pillows were rock solid. Asks for $100 extra deposit
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on 21 Jan 2024
Dear Jenny, We are sorry to hear your recent experience at the Red Roof Inn Fort Wayne did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to management's attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

6/10 Okay

Samuel

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Dannielle Rediresponse Specialist on 24 Dec 2023
Hello Samuel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and convenient
Response from Recordo Rediresponse Specialist on 12 Feb 2024
Hey David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Fort Wayne. I'm happy you were pleased with our convenient location and great value. Red Roof aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Teresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2** forget it
Well lets see if you were sanding a board it would have been great. The towels felt like sandpaper, the water had no pressure, and only lasted for less then 5 mins so if are looking for a hot shower you can forget it. The sheets were dirty.
Stayed 6 nights in Dec 2023
Response from AdraineRediresponse Specialist on 22 Dec 2023
Dear Teresa,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the towels, lack of water pressure and the cleanliness of the sheets. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay please report any issues you have to the front desk clerk so they can ensure you are comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Omar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 13 Dec 2023
Hello Omar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN FORT WAYNE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Betsy

Disliked: Cleanliness, staff & service, property conditions & facilities
Inconvenience for travelers. Want a $100 deposit for a $56 room.
Stayed 1 night in Nov 2023

4/10 Poor

Lori

Travelled with group
Disliked: Amenities
It seemed as though there may have been some remodeling in progress, however, small details like tissues and toilet paper were not stocked. The bathroom area specifically was not clean
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 19 Nov 2023
Dear Lori,Thank you for taking the time to tell us about your staff at the Red Roof Inn Fort Wayne. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries and the uncleanliness of the bathroom. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 18 Nov 2023
Hello Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, didn't have no issues, Hubby and I enjoyed our stay!!
Stayed 2 nights in Nov 2023
Response from Tianna RediResponse Specialist on 8 Nov 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments regarding the services we offer, resulting in your 10/10 score. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

2/10 Terrible

Karisha S, Anderson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I killed multiple Roaches during this stay.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 4 Nov 2023
Hello Karisha, I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. We strive to provide guest with all the comforts of home so it saddens us to learn that you stay was hindered due to multiple encounters with pests. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured we take this very seriously and have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Britney

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael J

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great Value
I've stayed here three times now. The buildings are a little worn out, but the place is alwasy clean and quiet, and the bed is always comfortable. Staff is friendly. Neighborhood is a little weird (near a couple big gentlemen's clubs) but nothing weird going on in the hotel. It's right off the highway, and is a very good price.
Stayed 1 night in Oct 2023
Response from Red Roof Inn on 26 Oct 2023
Thank you for your response, we will continue to work harder to keep the building in better shape.

10/10 Excellent

Vakhtang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 25 Oct 2023
Hello Vakhtang,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, Cheap
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 21 Oct 2023
Dear Ben,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Wayne. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the affordability of our location. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Dania V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 25 Sept 2023
Hello Dania, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Fort Wayne and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

Yungchieh

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 13 Sept 2023
Hello Yungchieh, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and nice overall. The bathroom was not dirty but was quite outdated and definitely needs an update to match the rest of the hotel room. The water pressure was very low. There was no breakfast out the one morning that we checked, only coffee. Overall it was pleasant but would like to see the bathrooms updated and/or decorated to match the rest.
Stayed 4 nights in Sep 2023
Response from Kamaria RediResponse Specialist on 8 Sept 2023
Dear KellyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay at Red Roof. However, I sincerely apologize for the issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s fair
Stayed 7 nights in Jul 2023
Response from Xao RediResponse Specialist on 9 Aug 2023
Hi Cesar,Thank you for sharing with us. Our team at the Red Roof Inn Fort Wayne was pleased to see your 4/5 score. I also appreciated that you had a fair experience.Thanks again for sharing with us and we would love to host you again in the future.Appreciatively,XaoRediResponse Specialist

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jul 2023
Response from Kamaria RediResponse Specialist on 3 Aug 2023
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our service to be good. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Tianna RediResponse Specialist on 31 Jul 2023
Hello Luke,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Veronica

Disliked: Cleanliness, property conditions & facilities, room comfort
Unfortunate experience - disgusting
The stay was awful! The room smelled like burnt soup, the walls had water bubbles in them. I had roaches all over my room. Front desk was okay to deal with. I purchased two nights there, couldn’t get through the second night because it was so disgusting and uncomfortable and left.
Stayed 2 nights in Jul 2023
Response from Tianna RediResponse Specialist on 1 Aug 2023
Hello Veronica,I appreciate you sharing your feedback following your stay at the Red Roof Inn Fort Wayne. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the odor of the room and the other highlighted concerns hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,TiannaRediResponse Specialist

4/10 Poor

Fare

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 29 Jul 2023
Hello Fare, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

4/10 Poor

Gina

Travelled with family
I made a reservation on Expedia’s site when I came to check in there was an issue with the properties site checking in and the deposit. The room also smelled like someone bathed in green rubbing alcohol.
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 29 Jul 2023
Hello Gina, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding checking in being difficult due to system issues, the deposit policy not being to your liking and the room having an odor of rubbing alcohol truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time youre in townSincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 25 Jul 2023
Dear Larry,I appreciate you sharing your feedback following your stay at the RED ROOF INN FORT WAYNE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Isaias

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on 13 Jul 2023
Hello Isaias,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Wayne. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you found others at our hotel to be rude. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRediresponse Specialist

2/10 Terrible

Karisha S, Anderson

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here a few times over the last couple of months. It was reasonably priced and clean. This stay the room was not very clean, the refrigerator did not work and my husband killed a roach crawling out of the tv console. We won't stay here again!
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 7 Jul 2023
Dear Karisha,The team at the RED ROOF INN FORT WAYNE are happy to know the location was clean and the rates reasonable. However it was saddening to know that your stay was not as ideal, as reflected in your 1/5 score. You made mention the room was unclean, and there was a pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Micheal, Cottonwood Heights

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 6 Jul 2023
Dear Micheal, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN FORT WAYNE. We appreciate your kind remark highlighting our very friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Gabrielle RediResponse Specialist on 9 Jun 2023
Thank you for taking a moment to leave a review, William. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

6/10 Okay

Nuru

Liked: Property conditions & facilities
Feel welcomed
Stayed 2 nights in Jun 2023
Response from Dannielle Rediresponse Specialist on 6 Jun 2023
Dear Nuru,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WAYNE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the welcomed feeling you had. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

6/10 Okay

Therese

Stayed 2 nights in May 2023
Response from Xao RediResponse Specialist on 21 Jun 2023
I appreciate the time that you took to share your sentiments with us, Therese. Our team at the Red Roof Inn Fort Wayne appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

4/10 Poor

Clayton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 29 May 2023
Thank you for taking a moment to leave a review, Clayton. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Maquetta

Travelled with family
Disliked: Cleanliness, staff & service
Very dirty
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 21 May 2023
Thank you for taking a moment to leave a review, Maquetta. Myself and the staff at the Red Roof Inn Fort Wayne were disappointed to see your 1/5 score following your stay. You stated that it was very dirty during your visit, which was truly saddening. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

6/10 Okay

Karisha S, Anderson

Travelled with partner
Liked: Cleanliness, staff & service
We stayed about 2 weeks prior to this visit the room was decent. The last room had a hole in the door and was not so clean. I do like having a free dog stay
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 18 May 2023
Thank you for taking a moment to leave a review, Karisha. Myself and the staff at the Red Roof Inn Fort Wayne appreciate your 3/5 score following your stay. I'm thrilled that you liked our pet friendliness and our decent room. However, you stated that the last room had a hole in the door and was not clean, which was saddening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 28 Apr 2023
Thank you for taking a moment to leave a review, Sarah. The staff at the Red Roof Inn Fort Wayne and I appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older but in good shape. There was no trash around. The room was clean.
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 21 Apr 2023
Hello Eva, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN FORT WAYNE. It’s a joy to read you found our property to be in good shape and your room to be clean. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Zachary C

Liked: Cleanliness, staff & service, amenities
Good for the price you pay for, staff was friendly and room was clean. Outside location was noisy now and then but wasn't unbearable.
Stayed 4 nights in Mar 2023
Response from Samantha RediResponse Specialist on 1 Apr 2023
Dear Zachary,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Wayne. I am happy you were pleased with our friendly staff and clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you indicated that the noise disturbance hindered your experience. Please accept our sincerest apologies for the inconvenience it caused. Nevertheless, we appreciate your feedback as we strive to continuously improve the quality of our services.Thanks again for sharing your feedback and we would love to see you again, should your travels bring you back to our area.Sincerely,Samantha RediResponse Specialist

4/10 Poor

Ericka

Travelled with group
The room smelled of mildew
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 21 Mar 2023
Hello Ericka,Thank you for taking the time to tell us about your stay at the Red Roof Inn Fort Wayne. It is truly regrettable that your experience did not meet your expectations. Please allow me to extend my sincerest apologies for the smell and lack of cleanliness in the room as you described. It is our primary aim to give you with a five-star experience and it is disheartening to hear that this is not the impression we left with you. The staff and I appreciate your comments, as it will only help us to improve. We are very receptive to guest feedbacks, so your comments will be taken into consideration as it will help us improve your experience.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I was disheartened to see your stay resulted in a 2/5 score. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Kind Regards,Tianna RediResponse Specialist

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed quiet place. Nice amenities
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 21 Mar 2023
Hello Joseph,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Fort Wayne. We always enjoy hearing about the positive experiences our guests have at our hotels. It's truly rewarding to read your kind remarks about how comfortable your bed was that you were pleased with the amenities in your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 13 Mar 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey at the Red Roof Inn Fort Wayne. I am glad to see that you were pleased with your stay, prompting your 10/10 score. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist