Beach/ocean view

Reviews of Emerald Grande Condominiums at HarborWalk Village


Reviews

8.2

Very good

Rating 10 - Excellent. 62 out of 117 reviews" "
Rating 8 - Good. 23 out of 117 reviews" "
Rating 6 - Okay. 15 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 12 out of 117 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Atmosphere and location
Stayed 3 nights in Oct 2023
Response from Emerald Grande on 1 Dec 2023
Dan, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

8/10 Good

peggy

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Emerald Grande on 16 Sept 2023
Peggy, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a wonderful resort whose location provides not only beautiful scenic views of the Bay, Crab island and the Gulf , the Emerald Grande 's guests can walk the Harbor Boadwalk which contains restaurants, shops and take in the views of the many boats and yachts that pass through. The staff was wonderful in the resort. From the moment my family and I walked in we saw smiling staff members who were always eager to assist. I would like to recognize Ms.Katie ( Australian accent ) whom provided us an outstanding overview of the area and answered all questions we had. During my 4 day stay she was so helpful, always acknowledging us and exchanging pleasantries. It was so refreshing to see such care being given to all of the guests . Ms Katie made us feel like it was home. I highly recommend the resort .
Stayed 4 nights in Aug 2023
Response from Emerald Grande on 5 Sept 2023
Jeffrey, Thank you for your review! We are pleased to hear you enjoyed your stay and hope to have you visit with us again in the future!

4/10 Poor

WENDY

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not clean. There were roaches in my penthouse room and not just one.
Stayed 3 nights in Jul 2023
Response from Emerald Grande on 9 Aug 2023
Dear Wendy,We are sorry to hear the accommodations did not meet your expectations. I have forwarded your concerns to the appropriate department to be reviewed. I hope you and your family will give us the opportunity to make your next vacation at Emerald Grande spectacular!

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Will return
Stayed 4 nights in Jul 2023
Response from Emerald Grande on 9 Aug 2023
Dear Guest, We are happy to hear you enjoyed your stay, We look forward to your return.Thank you for choosing Emerald Grande.

2/10 Terrible

Megan

Travelled with group
Disliked: Cleanliness
From the reservation staff, to the front desk staff, to the manager at Grand Vista bar, the rudeness and disrespect was by far the worst I have ever experienced at any hotel facility. If you book through a third party you are guaranteed to be treated poorly! They will try and charge you for hidden fees that aren’t applicable. The elevators were out of service during most of our stay. The rooms were less than clean with hair and dust bunnies all over the floor. The shower had mold on the ceiling. Other than location, the place is not worth the outrageous nightly fee they charge! We will definitely not be back!
Stayed 4 nights in Jun 2023
Response from Emerald Grande on 26 Jun 2023
Thank you for your feedback, Megan,We are saddened to learn that your experience was less than satisfactory. We apologize again for any inconvenience this caused you. We assure you that if given the opportunity, we will work to address and rectify any and all concerns that may be affecting our guest’s experience. Nevertheless, we hope we will have the chance to accommodate your family again with an improved experience.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention!

10/10 Excellent

Sibia

Stayed 7 nights in Jun 2023
Response from Shana Oliver on 22 Jun 2023
Dear Sibia, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

8/10 Good

Christine

Stayed 3 nights in Jun 2023
Response from Emerald Grande on 9 Aug 2023
Dear Christine, We are happy to hear you enjoyed your stay. Thank you for choosing Emerald Grande and we hope to have you visit with us in the future.

2/10 Terrible

Weyman

Stayed 3 nights in Jun 2023
Response from Emerald Grande on 9 Aug 2023
Dear Guest,We are sorry to hear you did not enjoy your stay with us. We hope to have you stay with us in the future. Thank you for choosing Emerald Grande at Harborwalk Village.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Emerald Grande on 7 Jun 2023
Dear Ricardo, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was fantastic! Rooms were spacious and clean. Staff were very friendly and offered recommendations. We celebrated my daughter’s graduation and it was the best vacation ever! We will be back soon
Stayed 5 nights in May 2023
Response from Shana Oliver on 5 Jun 2023
Dear Victoria, We are pleased to hear you enjoyed your stay. We look forward to having you with us again in the future! Thank you for choosing Emerald Grande!

6/10 Okay

Nasser

Travelled with family
Liked: Cleanliness, room comfort
If you book with third parties you get the worst service in the front desk
Stayed 5 nights in May 2023
Response from Emerald Grande on 30 May 2023
Dear Guest, Thank you for bringing this to our attention.We are sorry to hear you had a bad experience. We hope to have you stay with us again in the future.

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful view
Stayed 3 nights in May 2023
Response from Emerald Grande on 10 May 2023
Dear Guest, We are very sorry to hear that you didn't have a great experience here at the Emerald Grande. Thank you for bringing this to our attention. We hope to have you stay with us in the future.

10/10 Excellent

Alexis

Stayed 2 nights in Mar 2023
Response from Emerald Grande on 11 Apr 2023
Dear Alexis, We are pleased to hear you enjoyed your stay! We look forward to having you with us again! Thank you for choosing Emerald Grande!

10/10 Excellent

Gina

Liked: Cleanliness, room comfort
Overall this property was amazing the staff was so friendly and welcoming. I loved everything about it and will definitely return again
Stayed 4 nights in Feb 2023
Response from Emerald Grande on 30 Mar 2023
We are happy to hear you enjoyed your stay! We look forward to welcoming you i n the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Amazing
Stayed 1 night in Feb 2023
Response from Emerald Grande on 30 Mar 2023
We are happy to hear you enjoyed your stay! We look forward to welcoming you i n the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Emerald Grand Condominiums Spring trip
Emerald Grande Condominiums are fantastic! Very spacious, lots of amenities, beautiful view! We will definitely be scheduling another trip here soon!
Stayed 2 nights in Feb 2023
Response from Emerald Grande on 30 Mar 2023
We are happy that you enjoyed your stay and looking forward to having you again as a guest in our resort.

10/10 Excellent

Kibler, PLAQUEMINE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property very clean. Service great. Amenities very well planned to orovide excellent enjoyment for our stay.
Stayed 3 nights in Feb 2023
Response from Emerald Grande on 30 Mar 2023
We are happy to hear you enjoyed your stay!Thank you for choosing the Emerald Grande!

10/10 Excellent

Yue

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Marnikius

Stayed 3 nights in Oct 2022

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
really liked the room, perfect for our family of 7 to be all in one suite.
Stayed 5 nights in May 2022
Response from Emerald Grande on 8 Jun 2022
Thank you Jasmin! We are happy to hear you enjoyed your stay. Hope to have you stay with us in the future!

10/10 Excellent

Bryant

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing. The staff were friendly and helpful. The rooms had everything that we needed and the view was amazing. My only issue was that we could t get the tvs to connect with the internet to work most of the time.
Stayed 4 nights in May 2022
Response from Emerald Grande on 3 Jun 2022
Dear Bryant, we are happy to hear you enjoyed your stay with us! We hope to have you stay with us in the future!

6/10 Okay

Rafael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms were not very clean, you could see finger prints on all furniture at arrival. Bathtubs not clean, there was hair on all the beds, sheets were dirty on all 3 rooms. Very different experience than last time we stayed there.
Stayed 3 nights in May 2022
Response from Emerald Grande on 3 Jun 2022
Dear Rafael, Thank you for choosing the Emerald Grande!- We sincerely apologize for the experience you encountered. It is always our highest priority to us to ensure that our guest leave happy and always satisfied and, in the instance, we did not exceed expectations. I have addressed your concerns to ensure this does not happen in the future. We hope to have you stay with us again in the future. Sincerely,

8/10 Good

Timothy

Liked: Amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Jantzeen

Travelled with family
Liked: Cleanliness, room comfort
First time in Destin
Our stay was amazing! The facility was very clean and the staff was very friendly! All I can say is upon your check in just part your car! Everything is so comfortable and convenient. Anything you may need in this area is no more than 10 minutes up the strip. We’re already trying to plan to return soon. Lots of things to do and enjoy. Three br 2 bath unit with full kitchen and three balconies 😎
9th floor view
Best friend on their 7th floor balcony.
Stayed 3 nights in May 2022
Response from Emerald Grande on 24 May 2022
Jantzeen, Thank you for choosing Emerald Grande, We are happy to hear you all enjoyed your stay! We look forward to see you soon!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, room comfort
This place is wonderful great room friendly staff and so much to do with the kids.
Stayed 3 nights in Feb 2022
Response from Emerald Grande on 11 May 2022
Thank you for your review, We are happy to hear you enjoyed your stay! We hope to have you visit with us again soon. Thank you for choosing Emerald Grande!

10/10 Excellent

Katrina Clemons

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and professional.
Stayed 3 nights in Apr 2022
Response from Emerald Grande on 19 Apr 2022
Thank you for taking your time to leave a review. We hope to have you visit with us in the future.

2/10 Terrible

HOLLI

Travelled with family
Disliked: Amenities, property conditions & facilities
Our stay was like staying at a 1 star motel. Its extremely expensive however this place is no where near worth the money we spent. Our room was next to the main highway so we could hear everything all day and night. Everyone is that works there was rude. This place sucks!
Stayed 8 nights in Mar 2022
Response from Emerald Grande on 21 Mar 2022
Hello Holli, We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and have informed our management team. We value our guest options and would like to Thank you for bringing this to our attention. We hope to have you stay with us in the future. Thank you for choosing Emerald Grande at Harborwalk Village.

8/10 Good

Amanda

Stayed 2 nights in Dec 2021

10/10 Excellent

Billy, BARDSTOWN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great faculties.
Stayed 3 nights in Nov 2021

2/10 Terrible

Jack

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Walked in to cockroaches scrambling for cover and no power in half the condo Been there multiple times and it was great. Manager said there was nothing they could do Got a small rebate Will never go back
Stayed 3 nights in Oct 2021
Response from Emerald Grande Staff on 10 Nov 2021
Dear Guest, On behalf of the Emerald Grande and staff we truly apologize the experience encountered during your stay as we pride ourselves on customer services and making sure our guest leave happy. In this instance we did not meet expectations. Thank your for choosing the Emerald Grande and we hope to have you stay with us agan.

6/10 Okay

Jermaine

Travelled with family
Liked: Cleanliness, room comfort
Overall great room with very comfortable beds. Only complaint was no internet on the tv to use streaming apps.
Stayed 1 night in Oct 2021

10/10 Excellent

John

Stayed 2 nights in Oct 2021

10/10 Excellent

Shanda

Travelled with group
Property was clean, the decor was beautiful, we had a great view of the ocean an the front desk personnel was very professional
Stayed 2 nights in Oct 2021
Response from Emerald Grande Staff on 26 Oct 2021
We are glad to hear you enjoyed your stay! Thank you For choosing the Emerald Grande!

10/10 Excellent

Silvano

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Disma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. The people working in the restaurant/pool area were very helpful and had great customer service. I give this place a 10 out of 10.
Stayed 3 nights in Oct 2021
Response from Emerald Grande Staff on 26 Oct 2021
Dear Guest, Thank you for choosing the Emerald Grande! We are happy to hear you enjoyed your stay!

8/10 Good

Katrina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Quiet place
Stayed 2 nights in Oct 2021

2/10 Terrible

Daniel

Travelled with partner
Disliked: Amenities, property conditions & facilities
I did like that the property was near lots of attractions however it was my wife an I third year wedding anniversary an on that day the hot water was not working for the majority of the day which didn’t make a happy wife an ruined our anniversary dinner the sink kept clogging the tv in the living room was not working had to call maintenance 2 times so we couldn’t rly enjoy the dvd that we rented the parking deck was dirty trash everywhere it was not a very good experience I wouldn’t ever go back an I would like a refund for at least the day the hot water was not working.
Stayed 3 nights in Sep 2021
Response from Emerald Grande Staff on 26 Oct 2021
Dear Guest, We are sorry to hear of you less than satisfactory experience. We sincerely apologize as this is not the experience we wish for our guest to have. We value our guest and would like to thank you for bringing this to our attention. A member of management will be in touch soon. Thank you, Emerald Grande

8/10 Good

Shvonne

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Lynn

Stayed 5 nights in Sep 2021

6/10 Okay

Mitzi

Liked: Cleanliness, room comfort
Keurig , Cracks and Covid
The stay was ok. I expected to be "wowed". Never happened. I was disappointed that there was not a Keurig coffee maker. It is a little thing I know but it mattered to us. I called the front desk. Even Holiday Inn has Keurigs. After the condo collapse in Miami, the crack in the wall on the outside deck was concerning. We stayed on the 5th floor. Your website made us feel ok about coming because of covid, but it is not as you said on your website. All employees did not wear mask. Not many did. Although all employees were very nice, we will not be coming back or recommending this place.
Stayed 3 nights in Aug 2021
Response from Emerald Grande Staff on 23 Sept 2021
Dear Guest, On Behalf of the Emerald Grande we are sorry to hear of you less than satisfactory experience. We have notified our management team of you concerns. We value our guest and thank you for bringing this to our attention. Kindly, Emerald Grande

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2021

2/10 Terrible

Blanca

Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close proximity to Harborwalk was nice. Shuttling to beach was bothersome. Food was good in restaurant. Need a lifeguard at pool.....some teenage activity got too aggressive.
Stayed 5 nights in Jul 2021

8/10 Good

Melicent R

Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Lots of construction going on at the property
Stayed 4 nights in Jul 2021

10/10 Excellent

rosemarie

Travelled with family
Liked: Cleanliness, room comfort
Beautiful
Very nice stay. Beautiful view. Close to everything. Lots of restaurants.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2021

10/10 Excellent

Camisha

Travelled with family
Liked: Cleanliness, room comfort
We had an amazing stay at the Emerald Grande this past weekend, it was a busy time due to being Memorial Day Weekend but guest services were quick and professional. The room was clean and
Stayed 4 nights in May 2021
Response from Emerald Grande Staff on 8 Jun 2021
Thank you for your review. We will love to have you stay with us again. Thank you for choosing the Emerald Grande!

10/10 Excellent

Verified traveller

Travelled with group
Employees were friendly and helpful. Our condo was nice and the view was amazing
Stayed 4 nights in May 2021
Response from Emerald Grande Staff on 14 May 2021
Thank you for Choosing Emerald Grande! Hope to have you Visit with us again soon! Safe Travels Home.