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Reviews of Home2 Suites by Hilton Fort Smith AR

3 out of 5
Home2 Suites by Hilton Fort Smith AR
7400 Phoenix Avenue, Fort Smith, AR

Reviews

9.6

Exceptional

Rating 10 - Excellent. 387 out of 478 reviews" "
Rating 8 - Good. 61 out of 478 reviews" "
Rating 6 - Okay. 20 out of 478 reviews" "
Rating 4 - Poor. 8 out of 478 reviews" "
Rating 2 - Terrible. 2 out of 478 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cindy

Disliked: Staff & service
Check in was a disaster
Stayed 2 nights in May 2024
Response from Owner on 28 May 2024
Thank you for taking the time to review us, Cindy. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Joseph, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scenic area behind thevjotel
Stayed 1 night in May 2024
Response from Owner on 13 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Owner on 13 May 2024
John, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Had maintenance issue
Stayed 1 night in Apr 2024
Response from Misty on 3 May 2024
Thank you so much!

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets friendly up to 2 pets with no weight restrictions. Very clean and spacious for the room we reserved with kitchen. We will definitely be back and stay again.
Stayed 1 night in Mar 2024
Response from Misty on 25 Mar 2024
Thank you, we look forward to seeing you again!

10/10 Excellent

Dina, Gilmer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Misty on 25 Mar 2024
Thank you so much!

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It’s clean and roomy for my family of 4
Stayed 1 night in Feb 2024
Response from Owner on 16 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. The food was good. The staff was very welcoming and friendly. We loved the paper chain holiday decorations. Staff members had hand written nice things about each other, things for which they were thankful, and things they enjoy on the stripes of colored paper before forming the chain links.
Stayed 2 nights in Dec 2023
Response from Owner on 27 Dec 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 20 Dec 2023
Mike, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Owner on 11 Dec 2023
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Cady

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Owner on 16 Feb 2024
Cady, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Blanca

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this property. Rooms are clean, comfortable beds and very spacious. Love that we can fit everyone in one room! We stayed with our 4 grandkids in the 2double beds and pull out sofa which was very spacious. Will stay here again!
Stayed 1 night in Nov 2023
Response from Owner on 2 Dec 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean and taken care of. We stayed here when it first opened (years ago) and I did not see a difference. The desk clerk was pleasant, efficient and had great attitude while working a holiday.
Stayed 2 nights in Nov 2023
Response from Owner on 1 Dec 2023
Carin, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Owner on 18 Dec 2023
Christopher, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is consistently excellent. The staff is helpful and friendly, always above and beyond. The breakfast biscuit the day after Thanksgiving was great! Never staying anywhere else in Fort Smith.
Stayed 4 nights in Nov 2023
Response from Owner on 29 Nov 2023
Suzanne, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 Excellent

candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from Owner on 27 Nov 2023
Candace, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Mazhar

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Owner on 29 Nov 2023
Thank you for the review!

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Owner on 22 Nov 2023
Nina, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Sharon, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast options!! Kind and professional staff. Great stay!
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Sharon, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean rooms
Stayed 1 night in Nov 2023
Response from Owner on 13 Nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Jill, Paso Robles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just what I asked for!
Stayed 4 nights in Oct 2023
Response from Owner on 23 Oct 2023
Jill, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Owner on 18 Oct 2023
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on 2 Oct 2023
Brian, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traffic from the street made it a little difficult for my wife to sleep; she kept waking up from the noise of the vehicles.
Stayed 2 nights in Sep 2023
Response from Owner on 21 Sept 2023
Mark, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Jason, little rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel many times! Awesome in every way! They have everything you need. The staff is super helpful and friendly. The breakfast buffet is very clean and well managed. The other hotel guests are well mannered. This property has somewhat of a boutique feel. The front desk is very personable and attentive! Lori at the front desk is awesome! Will definitely continue to stay here when traveling through Ft. Smith!
Stayed 1 night in Sep 2023
Response from Owner on 18 Sept 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

Asma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Lexi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Sep 2023
Response from Owner on 11 Sept 2023
Lexi, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Brianna

Stayed 1 night in Aug 2023
Response from Misty on 28 Aug 2023
thank you

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 1 night in Aug 2023
Response from Misty on 23 Aug 2023
Thank you so much for staying here at Home 2 Suites, we look forward to seeing you again.

10/10 Excellent

Troy, tulsa

Stayed 1 night in Aug 2023
Response from Owner on 11 Sept 2023
Troy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

candace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and very nice
Stayed 2 nights in Jul 2023
Response from Owner on 1 Aug 2023
Candace, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, room comfort
Easy stay
Love this hotel. Great location, spacious rooms, always clean. Only issue this time was the body wash was empty, and the front desk didn’t have access to refill it. Not a huge deal, but that was a little inconvenient.
Stayed 2 nights in Jul 2023
Response from Owner on 1 Aug 2023
Christopher, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Fredie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive room setup. The staff was excellent and I experienced no negatives. I highly recommend this hotel
Stayed 3 nights in Jul 2023
Response from Owner on 20 Jul 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and comfortable! Everything looked new! Only other things to comment on…there was some road noise around 9:30pm…didn’t last too long. And, we could hear the people in the next room talking till late. Turned on my white nose and was able to go back to sleep
Stayed 1 night in Jul 2023
Response from Owner on 18 Jul 2023
Terry, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean, very friendly staff, food and fuel right across the street
Stayed 2 nights in Jul 2023
Response from Owner on 17 Jul 2023
Monte, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was really surprised in how much was in the suite, dishes, silverware, kitchen with everything, minus a stove, for a really great price. Great staff and a good breakfast in the morning Would highly recommend!!
Stayed 1 night in Jul 2023
Response from Misty on 10 Jul 2023
Thank you so much!!

10/10 Excellent

Lavonia

Stayed 1 night in Jul 2023
Response from Misty on 10 Jul 2023
Thank you so much!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, I would stay again.
Stayed 3 nights in May 2023
Response from Misty on 10 Jul 2023
Thank you so much!

10/10 Excellent

nikonesys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Nice!
Excellent service, they got us early checked and room was nice and clean. Faculties we’re well kept and took advantage of the pool which was nice and cool from the 107 degree weather outside. Breakfast in the morning was a variety of good stuff but standard fare from other hotel breakfast but glad it was there for us.
Stayed 1 night in Jun 2023
Response from Misty on 1 Jul 2023
Thank you so much!!!

8/10 Good

thomas

Stayed 1 night in Jun 2023
Response from Misty on 1 Jul 2023
Thank you!

10/10 Excellent

Jessica

Stayed 1 night in May 2023
Response from Owner on 22 Jun 2023
Jessica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Owner on 1 Jun 2023
Brandon, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with friendly staff
Stayed 1 night in May 2023
Response from Owner on 22 May 2023
Doug, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Diana

Stayed 1 night in May 2023
Response from Owner on 22 May 2023
Diana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Owner on 8 May 2023
James, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Owner on 3 May 2023
Ronald, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great I did like it but I would have liked my 2 bedroom suite I had originally reserved it was too loud and not enough room for the kids. I also love to go where there is a hot hub so I can relax while the kids swim.
Stayed 2 nights in Apr 2023
Response from Owner on 27 Apr 2023
Michelle, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Michaelyn

Stayed 1 night in Apr 2023
Response from Owner on 15 May 2023
Michaelyn, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Owner on 25 Apr 2023
Mary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.